SUMMARY

• Around 8+ years of experience on Salesforce Certified Platform Developer/ Administrator and Working Experience in building new Applications with the Lightning App Builder and Lightning components. Experience on Salesforce Lightening for Customizing Reports and Dashboards for business uses. Salesforce development and SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks, and Events. Have developing experience in library applications using custom visual force pages, Profiles, Permission Sets and Custom Lightening app.
• Experience in Salesforce Administration, Configuration and Customization, Data Validation, Sales, Customer Service and Support Development team.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Chatter & App - exchange applications. Extensive experience with the Salesforce.com developmentlife cycle,application design patterns,integration patternsanddeployment planning.
• Experienced working in Cross - Functional teams, identifying business requirements and supporting sales/marketing efforts.
• Extensive experience with the Salesforce.com development life cycle, application design patterns, integration patterns and deployment planning.
• Implemented Configuration, Customization and Development with Salesforce.com on Sales Cloud and Service Cloud. Worked on Exact target/Marketing Cloud.
• Experience working in agile methodology and involved in onsite and offshore coordination.
• Strong experience in Salesforce Development using Apex and Visualforce.
• Strong hands-on experience in writing Apex Controller classes, batch processes, schedulable classes, triggers, test classes etc.
• Hands on project experience in developing Lightning Applications and Components. Developed salesforce Lightning applications using Lightning components, controllers, and events and used custom CSS in the components.
• Good Implementation knowledge of both SOAP API and REST API.
• Strong Hands-on experience with Salesforce Security Features Profile, Permission Sets, OWD, Role Hierarchy, Sharing Rules etc.
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Workflows and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience in Salesforce.com administration including creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Tasks and Actions.
• Hands on experience in developing and configuring Reports, Custom Reports, report folders, report extractions, Dashboards for different user profiles based on the requirements.
• Good Experience in data migration and integration using Dataloader, Import Wizard, Informatica etc.
• Good understanding of ETL tools such as Informatica, and Apex Dataloader etc.
• Experience with Single Sign-On technologies (Salesforce Identity, Secure Login or similar)
• Good knowledge in Building Visualforce pages (Google Maps integration), Lightning Framework, Lightning Components.
• Proven ability in translation of business specifications to technical specifications and always been an effective team player.

TECHNICAL SKILLS

Salesforce.com Technologies: Apex Classes, Force.com, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components & Controllers, CRM VEEVA, Web Services, Lighting Components, Dashboards, Reports, Custom Objects, Workflow rule, JIRA, Bitbucket, and Jenkins.

Salesforce Tools: Eclipse IDE, Force.com Explorer, CTI, SSO, Apex Dataloader, Command Line Dataloader, Omni-channel, Lighting Controllers, Force.com

Marketing Tools: Platform (Sandbox, and Production), UML Tools, Ajax tool kit. Pardot, InsideSales.com

Programming Languages: Apex, SQL, Java, Angular JS, Visualforce page, J-Query, SQL, C++

Scripting Languages: HTML, XML, SOQL/SOSL, JavaScript, CSS, PERL.

Web Services: WSDL, SOAP/REST API, Service Cloud, Sales Cloud.

Databases: MS Access, Tableau, MYSQL, SQL server 2000/2012, Oracle 10g/9i.

Packages: Microsoft Outlook, MS PowerPoint, MS Excel, MS Project, MS Visio, Eclipse ID

PROFESSIONAL EXPERIENCE

Confidential - Atlanta, GA

Salesforce Developer

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) in agile methodology. Strong implementation and rollout experience with salesforce.com CRM i.e. Sales cloud, Service cloud, Experience Cloud and Force.com platform.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Worked with Azure Devops as a version control system to maintain the branches.
• Implemented Service Cloud functionality like case management, field service management and CTI integration.
• Developed multiple Lightning Web Components for Lightning Tabs, Customer Portals and embedded a LWC using Visualforcepages.
• Worked on retrieving the data from SAP to Salesforce and embed the data in lightning web components.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Worked on live Chat agent implementation using Omni-Channel.
• Integrated LWC components with external systems and APIs, enabling seamless data exchange and real-time updates within Salesforce.
• Created reusable LWC components, contributing to code modularization, maintainability, and scalability across multiple projects.
• Implemented custom LWC components to meet specific business requirements, including record detail pages, custom navigation menus, and interactive forms.
• Developed Apex classes, triggers, and controllers to implement custom business logic and automate processes within Salesforce.
• Designed and implemented Apex REST and SOAP web services for seamless integration with external systems, allowing data exchange and real-time updates.
• Utilized Apex Data Manipulation Language (DML) statements to perform data manipulation operations, including inserts, updates, deletes, and upserts.
• Responsible for solution analysis, design, coding, deploying and writing unit tests in lightning.
• Developing several web services (REST and SOAP) for exchange of various data with AWS.
• Participated in analyzing the Requirements, preparing the Design documents based on the specifications and Developing and Maintaining the application.
• Supported leads with insidesales.com dialer by incorporating the leads into Inside sales
• Enhanced the campaign member flexibility by giving admins more ability to add new members.
• Worked in designing salesforce.com application customizations over a wide range of customers.
• Performed data migration activities using Data Loader to insert, update and export data.
• Expertise in matching business process and automation requirements to the capabilities of salesforce.com, including data model, role hierarchy, sharing and security model.
• Extensive experience in creating automation rules, campaigns and drip programs in Pardot for lead.
• Used Dataloader for insert, update, and bulk import or export of data from Salesforce.com Objects and it to read, extract, and load data from comma separated value files.
• Integrated with External sources by making callouts that used SOAP/REST.
• Experience in Integration of AppExchange with Salesforce like Pardot, Slack, Qualtrics, Apptus CPQ, NetSuite.
• Experience working with Force.com IDE & Eclipse IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Responsible for providing Salesforce.com support, assisting user with use and implementation.
• Used Visual Studio Code, change sets and workbench for deployments.
• Worked on SOAP & REST API for sending the Opportunities and Accounts to the downstream systems.
• Experience in Salesforce SFA applications based on Apex Language and leveraging Force.com running in Cloud Computing Environment.

Confidential - Seattle, WA

Salesforce Developer

Responsibilities:

• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• This project involves developing lightning components for community users to accept or cancel the orders based on the products available.
• Involved in various stages of Software Development Life Cycle (SDLC) in agile methodology. Strong implementation and rollout experience with salesforce.com CRM (Sales cloud, Service cloud, Marketing cloud), Communities, Sites, and Force.com platform.
• Building of custom lightning components to display the list view of orders and an order detail page to handle the business logic.
• Using Community Builder create community pages for Dealers and used the SLDS for styles and apex classes for DML operations.
• Worked on custom implementations of community builder lightning components, java script buttons, lightning compatible VF pages, lightning components.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend, Visual Force pages and Salesforce Lightning Experience as user interface.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Implemented sales cloud, service cloud and marketing cloud using pardot.
• Worked as a Pardot Admin and handled the tasks single handedly.
• Automated marketing cloud using pardot like lead qualification, lead management and sending messages.
• Have written multiple Library functions in CPQ, which would bring ease for the developers.
• Strong domain expertise in building and designing CPQ and Quote-To-Cash solutions in Apttus and SAP. Worked as a Pardot Admin and handled the tasks single handedly.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Lightning Component tabs and visual force tabs.
• Created and Debugged Lightning Components, building with Lightning App Builder and Visual force with the new Lightning Design System.
• Created Custom Objects and fields for transactional and contractual information.
• Worked on customer portals and communities' administration. Created Custom Dashboards for community managers and recruiters home page and gave accessibility to dashboards for authorized people.
• Pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Developed complex workflows and approval processes for automating business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Confidential - Chicago, IL

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
• Designed, developed and by using Ant, deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Developed interface in Salesforce Community using custom Apex classes, HTML, CSS Class, and components to allow Community Users to create and edit cases as well as submit case comments.
• Built apps visually with Lightning App Builder, Lightning Components and lightning connect integrations across multiple connection.
• Implemented Nightly Batch Processes to handle bulk records and scheduled daily jobs using apex scheduler.
• Experience on integration, integrated Salesforce with different external system, performed both inbound and outbound integration using SOAP as well as REST API.
• Implement and integrate Salesforce & Pardot (enable features, connectors and data).
• Created Server APEX Controller for Salesforce Lightning Experience and added Lightning Component to Lighting Pages and Record Pages.
• Involved in Integration of OracleCPQ with EBS for Quote to Order generation via Jitterbit tool
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Working on Salesforce sales cloud, Apttus CPQ tool and Force.com platform to build an Opportunity and Quote/Proposal management module.
• Knowledge on Working with CPQ OOTB.
• Integration with mule soft for the polling of data between AWS and Salesforce
• Establishing the Integration of Salesforce with AWS using Amazon connect and CTI Adapter.
• Implemented picklists, dependent picklists, lookups, Junction objects, master detail relationships, validation and formula fields to the custom objects.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in Data Migration using Dataloader. Worked on Integrating Salesforce systems using SOAP and REST API's.
• Animated client-side user interface elements on a visualforce page using JQuery. .
• Used GitHub for Version Control, Jenkins to deploy Apex code and Involved in all phases of testing.

Environment: Saleforce.com platform, Apex Dataloader, SOSL, SOQL, CSS, AJAX, MS Excel, Jenkins, Visualforce Pages, Sandbox, Lighting Controller, SSO, SSIS, Service Cloud, HTML, JQuery, Bit Bucket, Communities, MS Visio, Outlook, JIRA and Eclipse IDE Plug- in.

Confidential

Salesforce Admin / Developer

Responsibilities:

• Working with Project and Customer teams to facilitate the conversion to a new Contact Management application and to guide and manage team member’s expectations through the process. Deployment of Salesforce a CRM tool being
• Implementation and rollout experience with salesforce.comCRM (Sales cloud, Service Cloud, Marketing cloud), Communities, Sites and Force.com platform.
• Worked with many standards features like Objects, Workflows, Record Types, Page layouts, Profiles, Roles, etc.
• Knowledge on the Field Service Lightning (FSL) mobile app how it works and aids on - site job management to a mobile workforce.
• Customized existing Visual force to align with Salesforce new Lightning UI experience.
• Good knowledge on Set up field service features according to client unique business needs. This includes installing the Field Service Lightning managed package and Field Service Lightning mobile app.
• Developed various Custom Reports and deployed them for different business user levels.
• Implemented Web-to-lead to track and solve leads from the website.
• Created different Workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Organized customer requirements strategized and created user stories.
• Owned complete development cycle of Case Management Module of Project and developed screens as a part of.
• Led Appointment flow for the Centers for disease control and prevention (CDC) immunization app, built with dynamic requirements.
• Owned the build of a generic component that is leveraged across multiple assets, to replace current components in application.
• Worked on Field service lightning geographic location territories.
• Understanding how to Create service resources and service crews that represent your field service technicians in Field Service Lightening app and add details about their skills, service territories, and availability.
• Experience inSalesforce1 Mobilewith out of box using Lightening.
• Extensively developed Visual-force pages, Apex class & Triggers for various custom functionalities for business requirements.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Dataloader.
• Worked on Translating Several Visual Force Pages to Lightning Framework
• Developed Lightning Components and Used Lightning App Builder to use those Components in Lighting Pages.
• Develop Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Jitterbit, Oracle 10g, Apex language, Visualforce (pages, component & controllers), Eclipse IDE, JavaScript, Controllers, Sharing Rules, Workflows, Email Updates, Web Services API.