SUMMARY

• 10+ years of extensive IT & Ops experience in which serving in various roles like SME, Test program (QA) manager and as a senior Business Analyst with reconciliation domain expertise, in addition to Agile methodologies creation of test cases and scenarios, WebEx training for end users, generating Reports through SQL Queries and preparing bug reports daily.
• In - depth understanding of client infrastructure and products used to support the Program/Project Manager in the areas of quality assurance, risk control, project management and SDLC Project delivery (Functional Skills).
• Investment banking domain experience in reconciliation process across various product lines, Wealth Management, General Ledger reconciliation, Product Control functions, End to End Product trade life cycle for Equities, FI, FX, PM, etc.
• Hands on experience on various reconciliation tools like TLM2.7, CTC, TLM Premium, JIRA, RTC, HP ALM, Business objects (SAP), MSQL, IVP recon etc. and various other upstream system like Global one, ADP, GR etc.
• Well versed with software development models viz. Waterfall and Agile and various types of testing such as System testing, System Integration testing, User Acceptance testing (UAT).
• Perform stakeholder interviewing to understand current process and gather new requirements. Well-versed in documentation of Business Requirements Documentation, Functional Specifications Documentation, Current-State and Future-State Process Models, Performance Indicators.
• Strong leadership and Project management skills, proven track record in effective delivery of projects with globally distributed multi-vendor teams, for projects stakeholders across geographic.
• Capability building and creating a culture of continuous learning & development.
• Strong Test Management skills- Test Planning, Test Strategy/Approach, Test Estimation, Test Execution, Defect Management, Reporting and Test Metrics
• Facilitate the team’s Scrum ceremonies, i.e., Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, Backlog grooming.
• Guiding the team on how to get the most of out of self-organization.
• Guiding the team on the Agile Scrum methodology to constantly improve the Scrum team’s standards of work.

TECHNICAL SKILLS

Industry Expertise: Product Control, TLM Reconciliations (Stock & Cash), Business Analysis, Project management, Agile methodology Stakeholder management,Testing (UAT, Regression & Sanity), Process flow mapping, User Trainings & Documentation Recon Configuration

Tools: JIRA,HP ALM, Iseal, TLM, TLP view, CTC, Igrafx, Service Now, IVP Recon, VPM, MS Project, MS Office, MS Visio, Office 365, G suite, Team Foundation Server, Visual Studio 2010/2012, PowerPoint, .NET Framework 4,4.5, Access, Ad hoc, Tableau,MSQL, R, Python, RPA.

Operating System(s): Windows, Mac OSX

Testing (Functional): E2E test management, Functional Testing, Systems Integration Testing (SIT), User Acceptance testing (UAT), Regression / Stress testing

PROFESSIONAL EXPERIENCE

Senior Business Analyst /Quality Assurance Manager

Confidential

Responsibilities:

• Monitoring deliverables and ensuring timely completion of projects
• Accountable for the end-to-end business analysis within project and product life cycle
• Lead and develop a team of business and/or data analysts ensuring a consistent level of high-quality output, detailed documentation and standard approach to analysis discipline techniques.
• Take ownership of gathering and articulating business and technical requirements, (both functional and non-functional) documenting accurately, to ensure all requirements that contribute to a business case and solution delivery are valid and traceable.
• Lead and interact with multi-disciplined teams for initial feasibility study, solution design, defining business justification to ensure a clear understanding of why and what change is being proposed.
• Lead on the implementation of strategy and with identification of technical options within business areas, using system and service data to inform and drive business decisions.
• Lead, design and facilitate workshops, interviews and meetings with business stakeholders and their delegates to understand, capture and document existing business process and desired changes, using standard process modeling techniques to create the As Is and To Be picture.
• Provide accurate effort estimates for analysis assignments and once agreed ensure completion of these functions in a timely manner to contribute to the wider resource plan.
• Lead in building effective business relationships with all stakeholders and designated contacts to share business system and domain knowledge.
• Performing user acceptance testing.
• Managing product, developing product roadmaps
• Good Communication Skills and can articulate well.
• High on accountability
• Identify user’s requirements and needs with guidance and demonstrate a basic understanding of the importance of maintaining and updating Databases.
• Work on integrating the Appian solution with external systems via web services as per business needs.
• Creation of Business Requirement Documents, Project Plans, supporting Project Documentation.
• Conducting meetings and presentations to share ideas and findings.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Perform System configurations.
• Independently identify, research, and resolve open design questions.
• Provide functional and technical support for production systems.
• Assist in creating user stories for the sprint.
• Assist the Business Team with UAT testing of the stories.
• Facilitate sprint grooming meetings with the project team.
• Participate with Product Owner and Product Grooming processes.
• Effectively communicate plans to cross-functional Scrum team members and management.
• Performing User Acceptance Testing and ensuring the Application is working as it is supposed to on a day-to-day basis.
• Creation of new bugs/ tickets on JIRS, RTC & JIRA XRAY.
• Coalescing the requirements, user stories, resources, UX/UI and goals into the business design document
• Maintaining product documentation including use cases with detailed configuration and design specification
• Generating Reports through SQL Queries and preparing bug reports daily.
• Creating Mockup and wireframes to convey functionality to stakeholders and development and Product Teams.
• Develops stored procedures, views, custom tables, and defined business rules for reporting and analytic solutions. Develop a combination of simple to complex SQL queries to fulfill stakeholder’s requests.
• Gathered Requirements through interviews and JAD sessions with Business Owners.
• Performed GAP Analysis and assessed risks of the project.

Business Analyst / Application Migration / Middle Office /Application Support

Confidential

Responsibilities:

• Review & understand the requirement documents shared by the client.
• Identify user’s requirements and needs with guidance and demonstrate a basic understanding of the importance of maintaining and updating Databases.
• Creation of Business Requirement Documents, Project Plans, supporting Project Documentation.
• Conducting meetings and presentations to share ideas and findings.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Effectively communicate plans to cross-functional Scrum team members and management.
• Performing User Acceptance Testing and ensuring the Application is working as it is supposed to on a day-to-day basis.
• Create / configure new recs on IVP Recon application based on the client requirement.
• Create and maintain STP workflows for IVP recs.
• Analyze and input files and configure column mapping with internal and external data for recon create.
• Perform application testing, system set up, reports development for system enhancement.
• Monitor the rec performance and working on the
• Lead the system design and analysis, system implementation / enhancement, UAT and system deployment with vendors.
• Creation on Release notes with all the required deployment step for the change request and perform System Deployments in PROD environment.
• Perform system deployment of the UAT signed off enhancement /change request in IVP PROD.
• Closely working with Application vendors and end users to support the day-to-day IVP application BAU issue.
• Review & understand the process documents shared by the client.
• Analyze and identify issues in the procedure, get it clarified with client.
• Organize workshop meeting with the SME’s and process owners on a regular basis.
• Prepare Level1 - Level4 process flow maps for all business processes and ensure details are capture at a key stroke level (L4 Maps).
• Ensure to adhere to Client (BPMN) standards throughout the process.
• Escalate the issues about project requirements (if any) to Program Manager.
• Modify /capture new business requirements according to Client confirmations.
• Adhere to the process timelines all the time, Achieve Individual SLA targets set, as well as the account level collective targets set for the team. Ensure process delivery in the respective groups is as per the SLA’s.
• Closely with process owners, SMEs to ensure there are no gaps in the process, precise information is captured in the flow maps and get it approved/signoff.
• Interface with the management in terms of cascading messages from senior management.
• Identify & suggest Business improvement opportunities. Identify & drive opportunities to enhance service delivery & Customer experience.
• Update trackers, Create/Update tickets/service works/, update required applications & tools.
• Act as the first level of escalations and resolve the same to the satisfaction of the stakeholder keep also ensure Process Manager is informed of new issues.
• Provide updates and submit reports related to own area of work Knowledge Management. Ensure SOPs are reviewed per the agreed frequency.
• Maintain proper Cross Training plans and Accredited associates before moving a resource into production (both new joiner & existing associate).
• Nominate associates for various domain related courses Customer Relationship Management: . Provide information, educate customer, troubleshoot, probe and fix issues.
• Achieve Individual SLA targets set as well the account level collective targets set for the team. . Ensure process delivery in the respective groups is as per the SLA’s.Complete all mandatory training and certifications for self and team.
• Maintain the cross-training tracker. Perform quality checks and ensure error free processing. Maintain SOP's in the process and ensure all changes are being captured diligently with appropriate version controls. Escalate to the management if deviations in the process are noticed.
• Provide work direction and guidance to team members: ensure accuracy of the work of team members, their ability to operate under deadlines and to work on multiple tasks.
• Guide and mentor team members from a process perspective to ensure delivery of SLAs • Conduct team building activities to enhance motivation .Conduct knowledge transfer sessions for new joiners in the team.
• Conduct performance appraisals for team members - provide input into the learning and career plans for team members. Identify training needs of team members and provide coaching support to them.
• Manage attrition and absenteeism. Resignations/Absconder communication to Operations Manager.
• Contribute to and participate proactively in knowledge sharing sessions. Participate and contribute to organizational activities. Allocate work and tasks to the team.
• Provide work direction and guidance to team members.
• Report to the manager on performance, status and any escalations.
• Facilitate and participate proactively in knowledge sharing sessions. Conduct team building activities to enhance motivation. Conduct process training or refresher training if required.
• Maintaining & providing documentations for both external & internal auditing.