SUMMARY

• Over EIGHT (8) Pus years of overall IT experience with Salesforce developing and admin. Over 6 years of experience with Salesforce CRM and Force.com platform as Salesforce Administrator and Developer.
• Over 8+ years of IT experience in various stages of software development which includes 6+ years of experience as Salesforce CRM Developer, Administrator on Salesforce.com platform, Sales Cloud, Service Cloud and chatter.
• Experienced software developer with good CSS, CRM, APEX WebServices API development skills,
• JavaScript, VisualForce, APEX Batch jobs and Scheduled jobs.
• Worked in all stages of Software Development Life Cycle (SDLC) i.e. Systems Analysis, Design, Development, Testing and Implementation.
• Well versed with analyzing company processes, translating business workflows into accurate Salesforce.com workflows and configuring Salesforce.com to meet business needs.
• Experience in SFDC development using Apex Classes, Triggers, Visual Force, S - Controls, Force.com
• IDE and Eclipse with Force.com Plug-in, SOQL and SOSL.
• Experience in working with Agile/Scrum environment, Iterative, Waterfall software development methodologies.
• Proficiency in SFDC Administrative tasks such as assigning Roles and creating Profiles, Users, Page Layouts, Email Services and Templates, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and Actions.
• Experience in bulk data migration and management using Import wizard, Apex Data Loader, and Data Manipulation Language.
• Extensive experience in lead, case management web-to-lead, Web-to-case, Email-to-case.
• Experience in working with Salesforce.com sandbox and production environments.
• Extensive experience in Manual case creation, Web-to-Case, and E-mail-to-Case creation
• Experience in web technologies including HTML, XML, CSS and JavaScript
• Performed work flows, e-mail services and approval processes through customization and extensively worked on APEX Batch jobs, Scheduled jobs, APEX Web Services API.
• Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Experienced inLightningExperience which includes theLightningComponent Framework
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them toSalesforcecustom objects, Junction objects, master-detail relationships, lookup relationships.
• Experience in design of Visualforce Pages, Apex Classes, Custom Controllers, Controller extension data binding and various other components as per the client and application requirements and awareness of the governor limits for a multi-tenant environment.
• Hands on experience withsalescloudandservicecloud.
• Execution knowledge of Custom Formula Fields, Picklists, Field Dependencies, Validation Rules, Workflows, and Approval Processes for outbound API messages, field updates, assignments and Email notifications according to application requirements.
• Design of various custom objects, custom fields, role-based page layouts, custom tabs as per the requirements.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Extensive experience of automating complex business processes using workflows, approval process,
• Experience working with Force.com IDE & Eclipse IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Experienced in deploying the AppExchange applications and integrating with third party applications.
• Experience in creating Process builder processes inSalesforce.
• Experience working withsalesforce.com sandbox and production environments and experience in managing full sandbox,developersandbox and Configuration-only sandbox.
• Worked on administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Security and Sharing Rules, Reports, Dashboards, Tasks and actions.
• Worked on User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Triggers etc.
• Worked on Data Loader for SFDC Standard objects, Custom objects. Used different data tools Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experienced in creating Custom Reports, Dashboards, Batch Jobs, Queues and Assignment Rules. Created Apex test coverage classes for some email services. Attentive knowledge on developing Salesforce1 mobile, Lightning User Interface and Process Builder.
• Involved in testing Unit, User Acceptance and System Integration.

TECHNICAL SKILLS

Force.com Skills: Lightning, Apex Custom Controllers and Extensions, Apex triggers, Visual force Pages, SOQL, SOSL, Sandbox testing, Email-templates, Formulas, Validation Rules, Sales and Service Clouds, Force.com Chatter.

Tools: Data loader, Sandbox and Production.

Languages: APEX

Database: Oracle 9i/ 10g,11g

Web: HTML, XML, REST, SOAP, CSS, JSP, JavaScript

Platforms: Windows 98/2000/XP/2003/vista, Linux

Network Protocols: TCP/IP, FTP, SOAP, HTTP, SMTP

Operating Systems: Windows, Linux, UNIX

Project Mgmt.: MS Project 2000, MS Project Server, MS Excel, Power point, MS Office

PROFESSIONAL EXPERIENCE

Confidential, Addison TX

Salesforce Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Worked in different production instances within the organization, involved in various configuration and setup activities and in production support.
• Identified as the Premier Support contact person for the organization, open cases with Salesforce, follow up until the issues are resolved.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Coordinated with vendors and legacy application team for integrating data flow with Salesforce as centralized system.
• Worked on Enterprise and Unlimited edition sandboxes.
• Designed and developed custom pages using Visualforce and JavaScript to provide better UI.
• Designed and developed retriggering rules and mechanism for data and transient errors.
• Built custom sharing rules and role hierarchies.
• Worked with Production support team and fixed the issues on On-Demand basis.
• Added error handling functions to existing code to make it more robust and to make it easily expandable to handle future requirements.
• Worked extensively on various standard objects like Accounts, Contacts and Opportunities.
• Developed complex functionalities using APEX, VF and JavaScript where appropriate.
• Used Data loader to make bulk upload of client data.
• Worked with App exchange application Informatica for data migration.
• Developed custom search functionality for accounts and contacts using SOSL.
• Developed triggers for complex workflow rules working around the governor limits.
• Developed custom edit and detail page for accounts due to complex business requirements
• Created multiple record types based on the category of clients.
• Based on the business requirements, created multiple custom objects and fields (created lookup fields to maintain relationship between objects)
• Involved in developing Visual force pages, triggers and apex classes based on the requirements.
• Implemented Wave Analytics, created data sets, dashboards and apps for Accounts and Cases.
• Proficient in creating record-types, page-layouts and profiles to hide/show visibility to various fields.
• Implemented pick lists, dependent pick lists, look ups, junction objects, master detail relationships, validation rules and formula fields to the custom objects
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Directly interacted with various user groups to understand and gather requirements and conducteddemosto show prototypes.

Environment: Salesforce.com Unlimited Edition, Apex Language, Visual Force, Data Loader, JavaScript, Controllers, Sharing Rules, Workflows, Email Updates, Web Services API. VB Script, SQL, Shell Script, CSS.

Confidential, Irvine, CA

Salesforce Administrator/ Developer

Responsibilities:

• Created Email Templates and Mail Merge Templates for different standard and custom objects in Lightning Experience.
• Created/Introduced new record types on various Objects.
• Responsible for all the activities related to configuring Data Loader, Uploading data in CSV files into ssalesforce.com.
• Worked on various alesforce.com standard objects like Accounts, Contacts, Cases, Reports and Dashboards.
• Maintenance of installed Managed packages in lightning using Apex. Experience in using data Migration tool called Data Loader.
• Involved in identifying, planning and implementing newSalesforce.com features and functions new screens, workflow,force.com objects, reports, apex code to meet business requirements.
• Built complete customized application for loan approval process.
• The Project was implemented using Agile/Scrum methodology.
• Worked extensively on varioussalesforce.com standard objects like Accounts, Contacts, and Opportunities etc.
• Experience in building the security model for the organization using Roles, Profiles, Field Level Security, Field Accessibility, Organization Wide Default Settings, Permission Sets, and Sharing Settings.
• DevelopedApex classes, triggers, custom controllers, controller extensions, Batch apex, test methods, Visual force pagesforvarious functional needs and implemented the business logic as per the requirements.
• Createdmany custom objects, used few of them as staging objects.
• Worked on customizing the chatter.
• Usedcustom settings, static resources, email services, work flows and approval process etc.
• Developedbatch apex to move data from staging objects, which are triggered through email sent by IOD after completion of data loads.
• Worked on reports and dashboards.
• Worked with offshore team to assign tasks and review their code.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data fromSalesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Implemented the requirements onSalesforce.com platform andForce.com IDE Plug-in using Eclipse.
• Worked on converting salesforce classic VF pages into lightning using lightning components and lightning App builder.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Performed Data Migration from Mello CRM to Salesforce CRM.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Created Visualforce Email Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, WSDL, SOAP, Reports, Sandbox, Eclipse IDE Plug-in. VB Script, SQL, Shell Script, CSS.

Confidential, Farmington Hills, MI

Salesforce Consultant

Responsibilities:

• Worked as enhancement team member and performed the roles ofSalesforce.com Administrator and Developer in the organization.
• Worked on buildingLightningComponents by applying SLDS (SalesforceLightningDesign System) and embed these components in Visual force pages.
• Build these components in modular way by usingLightningComponents Framework.
• Good experience in aura framework,LightningComponents andSalesforceLightningDesign System (SLDS).
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Worked on implementing Database Batch able batch, where implemented the logic to capture the Sales Dashboard data and used to display the data to Sales Rep in order to process the pending applications faster.
• Created REST APIs using Apex REST, which helps to find the Duplicate Leads, Opportunity or Service Contract exist inSalesforce.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and building them using Force.com platform.
• Involved in production support for the application which are already existing in Production environment.
• Worked with SOQL&SOSL queries with Governor Limitations to store and download the data fromSalesforce.com platform database.
• Worked on Mavens Mate with force.com platform for writing business logic in Apex Programming language.
• Worked with Source Tree to commit the code changes to GitHub.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual force Pages.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Performed integration of various MuleSoft applications using MuleSoft ESB, ActiveMQ and JMS.
• Developed several mediation flows of various use cases using AnyPoint studio in Mulesoft ESB.
• Created custom objects, Visual Force pages, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Developed Apex Triggers, Apex Classes and Test Methods
• Created custom controllers implementing complex code for retrieval from Sales Force to Visual Force pages.
• Customized standard sales force objects like Accounts, Contacts, case management and solutions.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Always wrote test methods with code coverage of 80-100%.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Created an interactive UI to improve customer experience while recording the damage incurred to the property using Adobe Flex.
• Embedded Flex component into Visual Force pages of Salesforce.com.
• Presented large data volumes in salesforce.com and obtained interactive graphs using Flex.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into SFDC.

Environment: Salesforce.com platform, Apex Language, Saleforce.com platform,LightningComponents, Aura Framework,SalesforceLightning Design System(SLDS), Force.com ide, Walli, Eclipse, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader,SalesforceWorkbench, HTML, Java Script, Workflow & Approvals, Reports, Process Builder, Custom Objects, Custom Tabs, Rally, Confluence, SharePoint, SOAP, REST.Triggers-Control, Visual Force (Pages, Component & Controllers), SOSL, SOQL, Force.com IDE, Eclipse, Data loader, Salesforce.com, Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sharing rules VB Script, SQL, Shell Script, CSS.

Confidential

Java Developer Associate

Responsibilities:

• Identify and communicate the technical infrastructure requirements to design RPA process solutions in accordance with standard RPA design principles and conventions.
• Designed different workflows to run several tasks using Workflow designer in Automation Anywhere.
• Connected to different clients using client manager of Automation Anywhere Server Management.
• Played a critical role in building and deploying Robotic Process Automations
• Works closely with other developers, product managers, DevOps, and product support engineering to deliver new automated processes to replace manual processing.
• Automation of data extraction utilizing MS Excel, C and Python

Environment: Java 1.7,1.6, C, Python, Azure Blob, JDBC, Azure AD, PowerShell, Chef, Ansible Spring MVC 3.2, Hibernate 4.1.9, Backbone.js, JavaScript, C++, Workfusion, SQL server, Azure SQL, VB.Net, SharePoint, Oracle, Outlook.