Salesforce Administrator Resume

SUMMARY

Accomplished and results - oriented professional with 3 years of solid CRM implementation and support experience in enterprise-level Salesforce.com CRM projects using agile software development methodologies throughout the whole life cycle with repeated and demonstrable success. Expert level understanding of the Salesforce.com product suite, including Sales, Service Clouds.
Proficiency in Salesforce Administrative tasks like creating Sharing Settings/Rules, Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Process Flows, Workflows, Email Template, Record Types, Reports, Dashboards, Tasks and Events.
Salesforce.com Administration: Strong declarative design experience with Salesforce.com administration, including data modeling, territory hierarchy, role hierarchy, workflows, approval process, validation rules, process builder, and security controls.
Responsible for creating, building, and implementing data-driven marketing automation journeys to communicate with the audience via periodic emails, mobile push notifications.
Follow the deployment of Email Campaigns through successful delivery to the intended audience Troubleshoot and resolve any delivery issues.
Modify HTML code submitted by a client as needed to meet delivery and/or best practice requirements.
Building partnerships and working collaboratively with other teams to meet shared objectives.
Building strong customer relationships and delivering customer-centric solutions.
Expertise in implement new processes and user adoption.
Expertise in configuring Validation Rules, Sharing Rules, Process Builder, and Flow Automations.

PROFESSIONAL EXPERIENCE

Salesforce Administrator

Confidential

Responsibilities:

Manage access to components in the system leveraging custom permissions, permission set and other methods of managing user interaction with the system.
Setup, maintain and optimize Email marketing campaign utilizing Salesforce Marketing Cloud.
Support the Email Marketing Manager in the development of new business requirements.
Performed Initial quality assurance on emails to ensure that they render on various browser combinations.
Troubleshoot and resolve ad hoc issues, build and maintain automations.
Perform security health Check. Identify and fix potential vulnerabilities in the security settings.
Manage access to data in the system with effective management of both object and record level access.
Release items unit testing and prepare deployment checklist.
Build reports and dashboards, Data Management and Data Loading.

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