SUMMARY

• Over 15 years of experience in implementing ERP, CRM, Healthcare and Financials applications using PeopleSoft, Pega, Siebel & SAP CRM.
• Demonstrated ability to combine managerial & technical skills to meet and exceed organizational goals, while receiving accolades from clients at multiple occasions. Product Owner/Business Analyst and great team player, problem solver and strategic thinker who could see the big picture and provides best solution for the business needs.
• In - depth knowledge of end-to-end software development life cycle including requirements gathering, Fit/Gap analysis, design, data definition and business rules, testing, Implementation and user training.
• End-to-end frontend configuration for PeopleSoft Financials Procure to Pay applications, data scanning & processing using SQL and PeopleSoft Query.
• Led requirement gathering, defining business rules, design (use-cases and activity diagram) system functionality, providing techno-functional solutions to issues during developmental phase anddefect fix.
• Expertise on Product research and planning, defining product features, conducting refinement session, maintaining product backlog, prioritization, estimation and Product demo to stakeholders.
• Well versed in providing out of box solutions and work around for critical business problems.
• Expertise to work as a liaison among clients, stakeholders, onshore & offshore in order to achieve organizational goals.
• Conducting Gap analysis of existing systems to propose improved & enhanced applications to meet client requirement.
• Experience in implementing ERP based applications using Oracle PeopleSoft Financials - Functional expertise in Procure to pay implementations and modules like Accounts Payables, e-Settlement, purchasing, general ledger.
• Project documentation expertise includes writing change requests, functional specifications, functional designs documents and user stories.
• Expertise in leading end user training classroom sessions for ERP application implementation.

TECHNICAL SKILLS

Methodologies: Waterfall, Agile

Applications: mySAP CRM, Pega 7, Siebel 7.5, PeopleSoft 9.1

Operating Systems: Windows XP/7/8, iOS

Tools: QTP, HP ALM, Jira, Visio, Pega Agile Studio

Configuration Management: Microsoft Visual Source Safe

Programming: Java, JavaScript, XML, SQL, PS Query, C++

SQL Tools: Rapid SQL, PS Query, Rocket Shuttle

PROFESSIONAL EXPERIENCE

Confidential

Product Owner/Pega Business Architect

Responsibilities:

• Define Vision, goals and objectives for the new product and communicate with stakeholders across the board, including customers, business managers and the development team to make sure the goals are clear and the vision is aligned with business objectives.
• Research and market analysis to determine the product features and pain points for Federal Grants system in order to design a product with features which meets the needs of the organization and eliminates the pain points identified.
• Design a low code and no code product in Pega which is easily customizable to handle future changes to meet Federal Grant system transaction processing.
• Create product roadmap, maintain product backlog, conduct Refinement/Grooming sessions, participate in iteration and sprint planning, estimation and prioritization, overseeing development activities.
• Work as a liaison between different stakeholders and the development team to make sure the product is aligned with the product goal.
• Defining Epics, features, establish feature goals, creating screen mockups, User Stories and Acceptance Criteria creation using Pega Agile Studio.
• Evaluate product progress at each iteration with the development team and provide feedback to best meet the product goals and suggest changes.
• Conduct product demo to end client and address business questions.

Confidential, Washington D.C

Lead Business Analyst

Responsibilities:

• Conducting refinement/grooming sessions, maintaining product backlog, iteration and sprint planning, user story prioritization, overseeing development activities, business analysis, technical & functional design.
• Expertise to work as a liaison among clients, third party stakeholders, developers, testers in order to achieve the organizational goals.
• Subject Matter Expert for Pharmacy claims processing and enrollment business processes and system design.
• Identify business problems and user pain points and propose system enhancements.
• Perform Data Analysis by running SQL queries to analyze transactional behavior and identify potential system gaps which causes incorrect payment. Report the issues identified and propose technical solutions for FEP Direct application.
• Data analysis of live data using SQL query for defect analysis, root cause and fit gap analysis.
• Perform business/system testing on FEPDirect Application for system analysis and defects analysis.
• Analyze the impact of Pharmacy claims processing data for different FACETS Module.
• Review COBOL and Java codes for impact analysis and root cause analysis.
• Read/Review Batch file layouts and file structure for mainframe interface files for system integration.
• Design technical workflow and decision table diagrams for complex business rules and functions.
• Identified the scope, business objective, business rules and outline the functional requirements into functional specification document.
• Analysis of AS-IS functionality of Specialty Drug Pharmacy System and identify all impacted sub systems and interfacing files.
• Analyze Enrollment & Eligibility interface, OPM provider interface file, Pharmacy Claims interface files and reporting requirements for the new vendor and assist the development activities by providing techno-functional support.
• Benefit analysis and document functional, non- functional, technical, system interface requirements.
• Review Java and COBOL based applications technical documents, test script and provide techno-functional support.
• Analyzed and prioritized user and business requirements as system requirements that must be included for development.
• Identified Actors, Activities, Artifacts, Workflows and developed Entity Relationship (ER) Diagrams, use case and data flow diagrams.
• Create Process Flow diagram using Visio tool to depict Pharmacy Current state and future state workflow.
• Analyze current pharmacy programs and interfaces to determine the relevance as per the business and technical needs and propose changes or enhancement.
• Support QA team to perform end-to-end testing before promoting the new code for User Acceptance Testing (UAT).
• Break down the high-level Technical/functional requirements into user stories and task, Coordinates/Communicate with all the delivery/program managers to proactively foresee the scope, size, estimations, and any kind of risk in delivering the projects to Customer.

Confidential

Functional Consultant/PeopleSoft Financials Implementation Specialist

Responsibilities:

• Expertise to work as a liaison among clients, stakeholders, architect, developers to achieve organizational goals.
• Responsible for requirement gathering, effort estimation, requirement analysis, impact analysis, functional design, system configuration and setup of PeopleSoft 9.1 application.
• Prepare functional specification document from the business requirement and fit gap analysis.
• Analyze the AS- IS system and identify the gaps with PeopleSoft 9.1 version and prepare fit gap document.
• Writing a change request document to meet the customer requirement.
• Played an integral part in business process design, functional requirements, product configuration, testing and training.
• Configure the end to end Procure to pay (P2P) setup as per the requirement based on the organization structure.
• Configure Business unit setup for AP (Accounts Payable) only countries in 9.1 PeopleSoft application Myshop system.
• Data analysis by writing SQL queries using Embarcadero tool and designing queries using PS Query tool within PeopleSoft application.
• Worked directly with the client stakeholders as well as operations staff globally to consult on process designs and provide end user and back office process solutions.
• Performed quality assurance work by developing test scripts based on requirement, as well as recording test results.
• Produced user manuals & training guides for User Acceptance Testing (UAT) and deployment for end-clients with step-by-step instructions and GUI screenshots.
• Functional support towards Go Live preparation and implementation activities.
• Training the end users of Accounts Payable operations team.
• Led UAT at client location and training power users.
• Conducted end user’s classroom training sessions at client location.
• Post production support, defect analysis and provided functional resolution.
• Contributed in system test and user acceptance test coordination and management.
• Managed deliverables of the team and status reporting.

Confidential

Senior QA Engineer

Responsibilities:

• Contributed in data analysis by writing SQL queries using Embarcadero tool and designing queries using PS Query tool within PeopleSoft application.
• Responsible for defect analysis and designing test scenarios and regression test cases.
• Functional analysis of the incidents/defects and provide with resolution with impact analysis.
• Testing Support Development (SD) Incidents: Individual Incident Testing & Bundle Testing-First, the individual incidents were tested by applying the fix manually using App Designer on the Individual database. Once the individual testing is successful, then the test had to be performed on the bundle database, which had all the fixes applied.
• Testing of the Incidents (defects) reported in earlier builds.
• Analyzing the forward fits (Incidents in later releases).
• Design and develop test cases and scenarios that fully exercise the most complex aspects of the product, and interactions/integration with other PeopleSoft products.
• Test/Review the issues fixed by the Off-shore/On-site development team.
• Produce Test Report Document with replication steps of both cases i.e. before & after fix.
• Automate (and execute and maintain) test cases in our areas of responsibility to support regression and release testing.
• Involved in Regression Testing, Bundle Testing and Package Testing and post-execution reporting.

Confidential

Technical Analyst

Responsibilities:

• Responsible for SAP CRM functional, customization, implementation and test management in SAP CRM in product development domain.
• Studying, analyzing and understanding the System/Functional Requirements and business processes
• Test System Setup and customization issue handling.
• Customizing expert and quality consultant for Master Data and Services
• Understanding the new functionalities of the SAP CRM application, reviewing functional test cases to address the new functionalities of the SAP CRM application.
• As a Functional Test-Engineer, responsible for developing Functional and Scenario test cases. Execute the tests & report the defects.
• Test Execution (Functional/ Scenario Testing and Regression Testing) and documentation of the results in the client provided test tracking tool.
• Coordinating with the internal teams and resolving functional issues.
• Design, develop and Test case estimation and mapping
• Led the test team, work allocation within the team, reviewing and execution of test cases.
• Defect Management and reporting using Mercury Test Director.
• Execution of Test cases in Pega and Siebel using Mercury Test Director.