SUMMARY

• 10+ years of experience in Salesforce administration/support/Web and Mobile applications development with Salesforce platform in the Health care domain.
• Leading and advising the team in application design, troubleshooting advanced technical issues, and coordinating day - to-day tasks. Project Planning, objective formulation, and task estimates are my key strengths. Train, mentor, and guide the team.
• Provide specialized customer support based on customer requirements.
• Expertise in handling multiple salesforce production organizations with associated sandboxes.
• Well versed in Salesforce admin tasks including configuration, implementation, customization, support experience with force.com and lightning platform, profiles, roles, users, reports, and dashboards.
• Strong understanding of Apex Classes and Apex Triggers, Object manager, Email, and Survey Modules.
• Additionally, Well versed in the technologies like HTML/HTML5, XML, JavaScript/OOJS, CSS/CSS3, AJAX and JSON.
• Data load for SFDC standard objects and custom objects.
• Extensive experience in dealing with global partners in the health domain and vast knowledge of Confidential products like OCE SALES (Orchestrated Customer Engagement), MI (Mobile Intelligence), OCE Marketing, and Kadrige eDetailing.
• Good Experience in leading a team with good coordination.
• Participated in code development, review, and testing-related activities during the project run.
• Managing CRM platform (Salesforce) throughout the lifecycle including user setup, user maintenance, and user deactivation.
• Mentored other developers by guiding design, implementation, and best practices.
• Interacted with cross-functional groups including product manager, customer support, and marketing to develop new functionality and support existing customers.
• Have written well-abstracted, reusable, highly modular code for UI components and written functional documents for different projects in the salesforce.
• Done POC for many prospective customers in OCE SALES (Orchestrated Customer Management), MI (Mobile Intelligence), and Kadrige detailing which are part of Confidential products.
• Utilized and applied to understanding responsive design and UI optimization.
• Worked in Agile mode, which includes, attending daily status meetings with the entire team, providing demo at the end of the sprint, accepting new requirements, finalizing the effort Est, and inmates, and delivering on time and Project estimates.
• Work very closely with the Product Development team to attain the new functionalities and features. Good extensive knowledge of handling the JIRA tickets.
• Managed about 160 + partners’ sandbox environments and make sure all the partner’s modules are upgraded on time without any issues and support for the new upgrade environment. Additionally, preparing the required documentation.
• Certified Salesforce Administrator and Platform Developer 1.
• Technically strong in leading the agency certification program from end to end.
• Worked on delivering high high-quality sales content compatibility solutions to the regional affiliates for various clients.
• Innovate solutions in the product and provides workarounds to help the agencies to implement their content requirements.
• Work closely with Sales/delivery teams in building the POC for the prospects based on their requirement.
• Deliver training on multiple products to Partners like MI and OCE Sales.

TECHNICAL SKILLS

SFDC technologies: Apex Classes, Apex Triggers, Custom Controllers, Aura/Lightning, SOQL, SSL, DML, Batch Apex and Scheduled Jobs, Service cloud console.

Integration: Workbench, Apex Web Services (REST, SOAP)

Frontend &Web: Visualforce (Components and Pages), HTML, Angular JS, CSS, JavaScript.

Tools: Force.com IDE (Eclipse), Apex Data Loader, Jitterbit, Apex Explorer, Dataloader.io, ANT Migration Tool, Change Sets, GIT Version Control.

Database: SQL, MySQL, workbench

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Lead / Senior Application Developer

Responsibilities:

• Supporting multiple modules to the Partners Which include Closed Loop Marketing (CLM), Email, Survey, Document Management, opt Management, Remote Detailing, etc.
• Assisting/Supervising Junior Programmers during their project work and initial work within the team.
• Finding RCA and providing quick resolutions to the customers.
• Day to day managing teamwork items, resolving issues, and performing code reviews.
• Interacted with many teams to explain the root cause of the issue and provided suggestions on how to analyze the issue and fix it without impacting other functionality.
• Implemented content on OCE Personal CLM, email for Sun Pharma, AstraZeneca, Pfizer, Red hill, and Ironshore.
• Create Custom Objects and fields for transactional and contractual information.
• Create user Roles and Profiles, security controls, and sharing settings.
• Used field-level security along with page layouts to manage access to certain fields.
• Setup templates, approval processes, approval page layouts, and defined approval actions on them to automate the processes
• Developed and configured various Reports and Report Folders for different user profiles based on the need of the organization
• Authored Technical Design Documents based on business requirements.
• Created custom Dashboards for the manager's home page and gave accessibility to dashboards for authorized people.

Environment: Salesforce.com, Salesforce Lightning, Classic, Visualforce, Data Loader, Workflow & Approvals, Ad hoc Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader.

Confidential

Salesforce Consultant

Responsibilities:

• Built formulas, macros, approvals, auto-responses, email alerts, reports/dashboards, and third-party applications and integration tools.
• Worked on Salesforce.com to set up the basic structure for the Organization and migration from CRM.
• Worked on Visual Force pages, Classes, and Objects like Partner, Account Contact role, etc.
• Worked on enhancing the existing VF pages to add new functionality.
• Developed various Custom Objects, validation rules on the objects and tabs, Components, and Custom links.
• Designed junction objects and implemented various advanced fields like Picklist, Controller/dependent picklist.
• Worked on Importing, Exporting data from Salesforce.
• Developed Batch jobs to run on an hourly and daily basis.
• Worked and coordinated with the ETL team.
• Experienced in Developing and Administrating projects on the Salesforce platform.
• Data Load for SFDC Standard objects, Custom objects.
• Implemented Salesforce.comweb servicesclient usingSalesforceweb servicesAPI, Java, XML, and partner WSDL.
• Extensive experience in creating workflows, approval processes, validation rules, and sharing & security rules.
• Worked and Coordinated with Offshore Company with the requirements.
• Created user Roles and Profiles, security controls, and shared settings.
• Implemented field-level security, and profiles setup.
• Coordinated and maintained offshore team.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, JavaScript, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Consultant

Responsibilities:

• Responsible for setting up web services integrations
• Implemented Inside sales telephonic plug-in application implementation
• Worked closely with the sales team and business analysts and performed a detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Implemented Apex Data loader “Command Line Interface (CLI)” to automate the data loading process for the box refresh activity.
• Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Designed, and developed Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports, and Dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, and Visual Force Pages to suit the needs of the application
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com SObjects Used it to read, extract, and load data from comma-separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, and filed updates to implement business logic.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, WSDL, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro.

Confidential

Senior UI Developer

Responsibilities:

• Developed enhancements on web pages and also created new web pages as per requirement.
• Doing code review and peer review on daily basis and Fixing UI defects.
• Verified and checked the compatibility in all the iOS versions.
• Assisted the PM in capturing and reporting project measures to the appropriate stakeholders.
• Managed resources and project timeline using MS project based on Statement of Work.
• Created custom Dashboards for the Sales manager's home page to reflect their sales quota and sales team's performance against the forecast and provided access to dashboards for authorized people.

Confidential

Senior UI Developer

Responsibilities:

• Fixed UI Defects and designed web pages with cross-browser compatibility.
• Done software design reviews, peer code reviews, and software acceptance test activities.
• Involved in System testing, and implementation.
• Performed the roles of Salesforce.com Analyst and Administrator in the organization, Service console, and contacts integration projects.
• Evaluated information gathered from multiple sources, decompose high-level information into details and low-level information to a general understanding, and distinguished user requests from the underlying true needs.
• Effectively communicated and collaborated with employer organizations and carrier customers to analyze information needs and functional requirements and delivered Business Requirements documents, use cases, User stories and Change Request documents.
• Coordinated work assignments with developers and Administrators throughout the product development life cycle.
• Performed one-time data migration to get Accounts and Contacts data into salesforce.com.
• Designed workflow rules, validation rules, and customizations within SalesForce.com.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) to assist managers in better utilizing Salesforce as a sales tool.
• Created templates, approval processes, and approval page layouts and defined approval actions on them to automate the processes.

Confidential

Offshore UI Developer/Programmer

Responsibilities:

• Design and development of user interfaces.
• Successfully participated in the teamwork.
• Involved in the integration of all modules.
• Day to day enhancements and VSS check-in.
• Bug fixing.

Environment: JavaScript, jQuery, HTML5, HTML and CSS3

Confidential

Offshore UI Developer/Programmer

Responsibilities:

• Developed enhancements on web pages and also created new web pages as per requirement.
• Doing Integration of Web services.
• Doing code review and peer review on daily basis and fixing UI defects.

Environment: JavaScript, jQuery, HTML5, HTML and CSS3.

Confidential

Offshore UI Developer/Programmer

Responsibilities:

• Developed enhancements on web pages and also created new web pages as per requirement.
• Doing Integration of Web services.
• Doing code review and peer review on daily basis and fixing UI defects.

Environment: JavaScript, jQuery, HTML5, HTML and CSS3.

Confidential

Offshore UI Developer/Programmer

Responsibilities:

• Developed enhancements on web pages and also created new web pages as per requirement.
• Doing Integration of Web services.
• Doing code review and peer review on daily basis and fixing UI defects.

Environment: JavaScript, jQuery, HTML5, HTML and CSS3.