SUMMARY

• 15+ of IT experience including Salesforce CRM Implementations: Analysis, Design, Development, Administration, Integration and supporting the cloud applications, Oracle DBA and IBM Mainframes.
• Strong experience with Salesforce.com CRM full implementation of Service cloud,Sales loud,Marketing cloud and Force.com platform.
• Salesforce architect experience in designing, developing, and deploying Salesforce applications. Proven ability to lead technical teams and deliver complex solutions on time and within budget. Passionate about using technology to improve business processes and customer experience.
• Strong Development of lighting components, Event and Controllers and interfaces.
• Strong experience in user interfaces (UI) of Salesforce Lightning using SLDS and Lightning Flows.
• Experienced in customization, configuration, unit testing, and deployment on force.co platform
• Good experience with salesforce out of the box data model and modeling in salesforce by creating Custom Objects, Formula Fields, Rollup Summary Fields, Field dependencies; creating new relationships using Lookup, Master - Detail and Junction Objects.
• Strong salesforce development experience with Apex Classes, Apex triggers, Batch Apex, Schedule Classes, Visualforce pages, Lightning aura and LWC.
• Strong experience in Vlocity which include Dataraptor,Flexcard,Integration Procedure, Omniscript
• Experience on SOAP, RESTful Apex Web Services and Force.com API.
• Experience in writing, tuning of SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations.
• Expertise with salesforce.com administrative activities: Creating Profiles, Roles, User, Permission Sets, Record Types, Page Layout assignment, Search Layouts, Field-Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Workflows, Approval Process, Reports and Dashboards.
• Proficient in building business logic using salesforce declarative programming like Validation rules, Formula Fields, Workflow Rules, Approval process and Process Builder..
• Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Hands on experience in building Reports, Dashboards, Analytics Snapshot using Standard and custom Report types for the business users, management for higher visibility.
• Performed data analyst roles and used tools: Apex Data Loader, Import Wizard, Workbench and Excel for data analysis, transforming, importing and exporting.
• Proficient with tools (Force.com Plug-in), Developer Console for developing, customizing of Apex Class, visualforce pages and changing meta-data components; Force.com Explorer and Workbench Querying and testing REST web services.
• Deployed salesforce components from Sandbox to other Sandboxes and Production instances using Force.com Migration tools (Ant based), Change Set.
• Having extensive experience with different methodologies Agile and Waterfall.
• Strong experience with databases DB2 in writing SQL queries.
• Worked in all phases of Software Development Life Cycle (SDLC) of Salesforce.com implementations.
• Interacted with Customers in requirements gathering, brainstorming sessions, preparing, BRD, Technical Solution Design (TSD) for Salesforce.com implementations.
• Strong DB2 and IBM Mainframe development experience.

TECHNICAL SKILLS

CRM: Salesforce CRM

Salesforce: Lightning Aura, SLDS, LDS, Lightnning Events, Apex, Visualforce, Controllers, Triggers, Asynchronous Apex (Batch, Queueable, Future method & Schedule classes), WebServices, SOAP, REST, Servicecloud,Force.com -Platform, Sites, SOQL, SOSL, Reports knowledge,Dashboards, Lightning, Integration JSON, Salesforce sites/Communities, Vlocity Insurance and Communication Industry clouds, Omniscript,DataRaptors,Vlocity Integration Procedure, Flex Card

SFDC Tools: Developer Console, Workbench, Force.com Migration tool (Ant based), Force.com Explorer, Data Loader, Changeset, Visual Studio, Git/GitLab Jenkins, Bitbucket, JIRA,DevOps,Flowsum, Vlocity IDX

Languages: IBM Mainframes

Web Technologies: XML, HTML5/4, Java Script.Java, CSS

Databases: DB2

PROFESSIONAL EXPERIENCE

Sr. Salesforce Tech lead

Confidential - Irvine

Responsibilities:

• Worked closely with the Architect/customer to optimize and customize their UI Flows and Front end development by using Vlocity dataraptors,Cards and Omniscripts.
• Developed HTML and CSS in Vlocity cards and consoles for the design of various dental insurance plan based on country and state information.
• Develop end-to-end Salesforce solution using configuration and customization using Apex classes, Triggers,Lightning Flow and Lightning components and LWC.
• Optimize and improve the overall runtime of Omniscripts, DataRaptors and Vlocity Integration Procedure using best practices.
• Build the Integration with external system by using Vlocity IP’s and Salesforce API (REST & SOAP).
• Developed customize UI as per business requirements by using Lightning web components,Lightning Aura components,Omniscript and Flexcard
• Support and work with the Architect and development team in designing and creating solutions using the Vlocity Industry Cloud application to match customer’s technical roadmap.
• Building Complex and Reusable Components in Vlocity.
• Expertise in Velocity application modules like insurance, Communications & Coordinate with various teams and stake holder during the project development life cycle.
• Responsible for development of Vlocity Omniscripts, Vlocity Data Raptors, Vlocity cards, Vlocity integration procedures, lightning web components and Lightning aura components.
• Created and Designed data raptors using Vlocity including data import,data mapping with workbench and JSON script.
• Performed Import/Export operation on Bulk data by using Data Loader Tool.
• Develop Highly interactive UI using Visual Force, JavaScript, Apex, AJAX, lightning Aura Framework, Apex Classes. to build customized solutions that support business requirements and drive key business decisions.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes.
• Develop Automation by using Workflow, Flow, Process Builder and Triggers which includes Sales and Service cloud Business process.
• Drive development and own the solution from end-to-end and be responsible for architecting and documenting technical solutions based on project requirements and industry best practices.
• A liaison between the client and internal development staff and is able to manage client expectations and scope.
• Providing hands on expert level assistance to developers for technical issues, designing and managing the execution of test plans and ensuring a quality solution is delivered.
• Develop Unit tests & Support code Coverage as per standards, Support Quality Assurance team during Testing.
• Perform troubleshooting them and arrive at best fixes to deliver an issue-free product.
• Support and work towards identifying fix and root cause of the issues for the identified defects and log them and providing a permanent solution, Also track release metrics to drive improvement and report success/failures to stakeholders.
• Experience in working with CD/CI DevOps various tools GitHub, BitBuket.
• Code review this includes making sure enterprise patterns and design patterns followed, Best practices of test classes, apex and configurations are followed.
• Worked on callout using SOAP/REST to upgrade existing features by retrieving some data and its functionality from third party and displayed within the lightning component.
• Analyze the salesforce security features to offers the visibility to reduce the risk, increase efficiency and improve organizational performance by building the unique platform by considering governor limit provided salesforce CRM, recommend solutions for improvement in line with HIPPA regulations.
• Involved and responsible for Deployment of Vlocity components Integration Procedure,Data Raptor,Omnisscript,Flexcard by using IDX tool.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Reports, Dashboards,Email Services,Apex Language,Visualforce Pages,Components and Controller,Lightning(aura), Lightningbeeb component,Data Loader,Apex classes,Apex triggers,SOAP/REST Integration,Vlocity,Omnistudio Vlocity(Dataraptor,Integration Procedure,Flex card,Ominiscript)

Sr. Salesforce Developer

Confidential - Memphis-Tennessee

Responsibilities:

• Complete code reviews for Salesforce code and related components with rules, and complete documentation of issues identified and action items.
• Extensively work with Technical architects, subject matter experts, peer developers, technical support groups and QA teams to deliver value to the business.
• Developed Apex Classes, Controller Classes, Lightning Components and Apex Triggers for various functional needs in the application.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Created modern Enterprise Lightning Apps combining Lightning design system, Lightning App Builder and
• Lightning Component features. Worked on Lightning Process Builder, Flows and quick action.
• Worked on Integration with third-party system using SOAP and REST API's.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Experience in Administration, Configuration, implementation, Lighting and Support experience with salesforce platform and build the Lightning component using LDS.
• Automating business processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flow and email Alerts & Perform unit testing for all components and document test results.
• Created Custom Apps, Custom Fields, Profiles, applying sharing Rule, handling page layout and related list and defining field dependencies, custom buttons, validation rules, workflows, approval process.
• Develop Lightning Components,CSS Styling and UI Design to enhance look and feel of the Lighting apps and LeveragedServer-side apexControllers to retrieve data from variousAPI'sand display on the Lightning Components.
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Refine and decompose requirements to the level of detail required to initiate development.
• Design, prototype, develop, test, and document existing and new ETLs, and related components; make recommendations for related functions that result in a more cost-effective product delivery.
• Involved in daily standup meetings, Scrum.This resulted to bring good solution to the business requirement.
• Using best practices, diagnose and track down any functional issues to a root or functional cause, and resolve issues as needed.
• Providing knowledge and suggestions of Salesforce.com to support the implementation of the product to clients.
• Correct testing defects and support all testing, including but not limited to: Development Integration Testing, System Testing, User Acceptance Testing, End-to-End Testing, and Performance Testing.
• Perform troubleshooting on Salesforce Security and related components.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Reports, Dashboards, Email Services, Apex Language, Visualforce Pages, Components and Controller, Lightning(aura) Data Loader, Apex classes, Apex triggers, SOAP/REST Integration

Salesforce Technical Lead

Confidential - Edison NJ/Atlanta GA

Responsibilities:

• Review and accept software and interface design and requirements - RKL Salesforce Security.
• Extensively work with Technical architects, subject matter experts, peer developers, technical support groups and QA teams to deliver value to the business.
• Refine and decompose requirements to the level of detail required to initiate development.
• Design, prototype, develop, test, and document existing and new ETLs, and related components; make recommendations for related functions that result in a more cost-effective product delivery.
• Perform unit testing of RIMS product for pertaining to salesforce security and related components and document test results.
• Complete code reviews for Salesforce code and related components with rules, and complete documentation of issues identified and action items.
• Identify application bottlenecks and opportunities to optimize performance.
• Correct testing defects and support all testing, including but not limited to: Development Integration Testing, System Testing, User Acceptance Testing, End-to-End Testing, and Performance Testing.
• Perform troubleshooting on Salesforce Security and related components.
• Provide resolution to an extensive range of complicated Salesforce sites Security related problems, proactively and as issues surface.
• Perform code version control activities.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Reports, Dashboards, Email Services, Apex Language, Visualforce Pages, Components and Controller, Lightning(aura) Data Loader, Apex classes, Apex triggers.

Confidential

Salesforce Lead/Developer

Responsibilities:

• Involved in requirements gathering with business users and discussed the possibilities and difficulties involved in the ongoing implementation project.
• Experience in development of Lightning components, Events and Controllers and Interfaces.
• Experience in development of user interfaces (UI) of Salesforce Lightning using SLDS.
• In-depth understanding of Salesforce.com’s Sales Cloud, Service Cloud and Force.com product offerings and Health Cloud experience.
• Experience lightning development on LDS services and implementing interfaces.CSS with components using SLDS and external CSS libraries.
• Worked on to prioritize tasks across all their Confidential ts’ needs with health cloud.
• Mapped personal and professional caregiver networks with salesforce health cloud.
• Followed Agile Scrum methodology that included iterative application development, weekly Sprints and stand up meetings.
• Mapped clinical data from EHR to Health Cloud objects and fields that hold Confidential t and engagement data.
• Used health cloud to integrate data from EHRs, wearables and more.
• Created Custom Health Cloud console to align with how organization works with Confidential ts.
• Participate in daily stand-up and refinement meetings to give updates of the progress being made.
• Used JIRA to update epics and stories and attach any needed document.
• Worked on to prioritize tasks across all their Confidential ts’ needs with health cloud.
• Used Health Cloud packages to convert lead records to Confidential t records and also installed risk stratification package to make admins view dashboards of at-risk Confidential ts.
• Strong experience with source control toolsGit, built salesforce code from the repository.
• Implemented Classes, Interfaces, Keywords, custom controller extension and Annotations.
• Analyzing the Scenarios for switching between salesforce classic and the Lightning Experience.
• Debug the Apex code using Debug Logs and System Log Console to catch Exceptions in the code and fix them quickly.
• Wrote Apex test methods and test cases with code coverage of more than 75%.
• Performed code deployment from sandbox to production using Change Sets.
• Worked with salesforce Process Builder and consolidated existing workflow rules with process builder.
• Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Per-mission Sets, Public Groups and Queues.
• Experience configures routing rules to assign cases to agents through Omni-Channel
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Create Permission Sets to grant additional access when needed.
• Incorporated Custom Permissions with custom code to help business user and stake holders manage requirements without having knowledge of apex & Design test scripts to help with testing of requirements.
• Worked on translating several Visual Force pages to lightning framework
• Worked on supporting Salesforce integrations with other internal applications.
• Integrated salesforce data with external systems by writing salesforce REST Web Services for
• Inbound classes and used Http Request methods to call external application REST API endpoint.
• Working on Web Services apex classes, using JSON/XML parser passed input request and mapped the XML request to Salesforce object.
• Integrating REST API web services to extract data from internal applications and displayed in the UI.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Reports, Dashboards, Email Services, Apex Language, Visualforce Pages, Components and Controller, Data Loader, Apex classes, Apex triggers.