SUMMARY

• 12 years of total IT experience on various application development platforms (PAASs) like Salesforce.com (10) and Mendix Low Code/No Code (4)
• Have played the role of Technical solutions lead in multiple projects on Salesforce.com and Mendix.
• Have experience in consulting, implementation, and application support processes.
• Have worked on multiple customer centric SAAS application platforms and adapts to new ones quickly.
• Have broad understanding on overall product development from Inception to deployment and post deployment normalization.
• Have ability to understand challenges across various business domains & verticals. Have worked exclusively with Pharma, Telco, Fintech, E - commerce, Infra and Security based industries.
• Have experience on Application design, Master data management, Product design, and Data architecture.
• Have experience in understanding RFPs, requirement analysis, Scoping, Project estimations, preparing WBS and proposals.
• Have contributed to business value creation and customer success in various engagements.
• Experienced in handling application maintenance, Incident management and support delivery.
• Customer success and Company success oriented professional.
• A true believer in digital transformation, with results.

TECHNICAL SKILLS

Platforms: Salesforce.com and Mendix

SAAS: SFDC CRM, Sales Cloud, Service Cloud, LWC JIRA, BOX.com, DocuSign, McAfee M-cloud etc

Salesforce.com based products: CPQ, FONTEVA, CONGA COMPOSER and more

Scripting: Apex, JavaScript, REST API, SOQL, SQL, JSON

Web Design: HTML, CSS, Visualforce, LWC, ATLAS UI

DevOps: Docker build and deploy, AWS infra config & management

Delivery Tools: Jira, Confluence, Rally, Jira Align

Integration Tools used: MuleSoft, Informatica, Jitterbit, Workato

Mobility: Salesforce1 App, PWA

Delivery: Agile Methodology, Waterfall, Hybrid

Application Development: Software Architecture, Data Modelling, Micro Services ArchitectureCRM: Sales flow, Marketing flow, Case Management, Knowledge Base, Data risk and Compliance

ITSM/Customer Success: ITIL Service Management, Swarming Process, P1 issue handling

QA: Test strategy management

PROFESSIONAL EXPERIENCE

Confidential, Kreeyaa, CA

Salesforce Solutions Architect

Responsibilities:

• Implemented ITSM process on ServiceNow platform
• Implemented ATS (applicant tracking system) custom application on ServiceNow platform Integrated ServiceNow with Slack for easy approval of requests.
• Integrated ServiceNow with CLM software for automatic creation of contracts..
• Integrated Salesforce with a tool called AMEYO which provided CTI capabilities and improved lead stickiness to enable better conversion.
• Created flows that handle ad hoc lead/opportunity updates done by sales users.
• Created Lightning components for business specific use cases.
• Solutions Architect Mendix Low code platform implementation in co- existence with Salesforce.com CLM & SAP
• Designed and developed multiple enterprise applications on Mendix low code development platform.
• Deployed more than 7 enterprise applications both on cloud and on-premises infrastructure which are integrated with SAP & Salesforce.com.
• Configured APPTUS CLM (on Salesforce) for contract management.

Confidential, NC

SFDC Technical lead

Responsibilities:

• Confidential ’s labs is a leading pharmaceutical company that used Mendix to build custom applications to manage their business processes.
• Implemented Sales cloud for Base for sales team to manage leads and lead conversion to accounts/opportunities.
• Implemented Omni channel for Agent engagement with the leads and contacts
• Configured CPQ so that the Sales teams can quickly build custom quotes based on customer needs.
• Implemented dealer onboarding process and custom inventory management module
• Implemented product warranty reconciliation management using salesforce contracts and entitlement process.
• Few solutions built.
• Scientist equipment booking management and scheduling application (Web/PWA) o Product Master (MDM solution for SAP) (On-Prem) - SAP and GCP integration o End to end Vendor management portal (Onboarding, Risk management and issue management) - SAP, APPTUS and identity verification system integration
• Subsidiary compliance management for finance o Clinical trials finance management solution - SAP integration o Covid Case management for Confidential ’s internal. o Design of Experimentation model management solutions o Supply chain - Shortages & damages request management - SAP integration o Regulatory process automation - RPA based web scraping, GCP integration. o & More.

Confidential

Solutions Architect

Responsibilities:

• Lending kart is an online financing company that provides short-term working capital loans to SME borrowers.
• Implemented sales cloud with effective lead, Opportunity management with campaigns.
• Integrated with third-party APIs for automatic credit checking process.
• Built salesforce sites for borrowers to submit loan requests and check their status.
• Implemented custom rating process through risk calculation and rates borrowers after application is submitted.
• Built validation flows that checked borrower’s compliance with configured guidelines.
• Implemented comprehensive approval process.
• Integrated with other web application and pushed data to it in real-time.

Confidential

Team Lead

Responsibilities:

• Provided mission critical support for CSOne customers across the globe and stabilized the application.
• Debugged issues reported by the customers and provided short term/ long term fixes.
• Contributed to reduction of case inflow significantly by implementing self-service customer portal, knowledge base and identifying issue causing problems in the system for resolution.
• Took complete ownership of salesforce and integration with other applications.
• Ensured salesforce and integrated applications to be in sync within 90 Sec (business SLA)
• Any data out of sync for more than 90 Sec is an impact to business.
• More than 10 updates out of sync between applications is a P1 that causes high dollar loss.
• Owner for Root cause analysis/identification and drove collaborative resolution.
• Ensured smooth handovers of in progress tasks between support teams to reach global customers.
• Identified areas for improvement in the application and advised the implementation teams
• Ensure smooth releases with no case of extended downtime.
• Timely communication with key stakeholders
• Reporting on KPIs related to team performance, system performance, and daily activities Etc
• Confidential HNG or Home Networking Business that manages sales and support of home networking products and customers. This was later sold to Belkin.
• Implemented sales management on SFDC to HNG to manage sales of these products and provide support through case management.
• Certified on Salesforce (Administrator, Platform Developer1 & App Builder) and Mendix (Rapid & Intermediate).
• Built Salesforce and Mendix low code development practice at Confidential
• Handled multiple high priority issues during my work at Confidential Services.