SUMMARY

• Business Analyst with over 8+ years of experience in Pharmaceutical and Healthcare industry with an understanding of Business Process Flows, Project management and Software Development Life Cycle (SDLC), Case Tools, and Business Analysis with requirements elicitation.
• 6+ years of experience in Process Modeling, Process Improvement, Requirements Gathering, Design, Development, Change Control Process, Quality Assurance Testing, User Acceptance Testing (UAT)&Training.
• Proficient in gathering and analyzing user requirements, creating Business Requirement Documents (BRD), Functional Specifications Document (FSD), Prototyping and UML Diagrams using various tools including MS Visio and Rational Rose.
• Adept in performing Gap Analysis, Feasibility Analysis, and SWOT Analysis to check the compatibility of the existing system infrastructure with new business requirements.
• 2+ years of experience in training Clinical R&D, Early Research & Development business units in Pharmaceutical Software Development & Testing environment.
• Expertise in Client site coordinator that involves understanding and defining business requirements, day to day client interaction, offshore knowledge transfer activities and onsite status call coordination.
• Worked extensively on applications in Pharmaceutical and Healthcare domain with Knowledge of clinical systems and data Experience with Requirements documentation tools.
• 3+ years of experience in software testing which involved development of test cases and test scripts and User Acceptance Testing (UAT) and regulatory compliance experience.

TECHNICAL SKILLS

Languages: JAVA, J2EE

Databases: MS Access, SQL Server, ORACLE, DB2, Informatica, SAS 9.2

O/S: Windows XP

Software: SharePoint 2007/2010

Tools: Office 360, MS Office 2007 (Word, Excel, Power Point, Outlook), MS Visio, MS Project, Rational Rose, Rational Requisite ProMercury Test Director, Quick Test Pro (QTP), HPQC, JIRA

Other: UML, XML

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Worked as a liaison among stakeholder in order to understand the structure, policies, and operation of an organization, and to recommend solutions that enable the organization to achieve its goals including: identification and analysis of potential source systems.
• Conducted gap analysis of exiting management systems to propose replacement systems.
• Worked on identifying and documenting of business requirements.
• Defining application requirements and creating data definitions and business rules for multiple systems.
• Prepared Workflow, process flow diagrams using Microsoft Visio.
• Responsible for creating all artifacts for the BSA role includingBusinessRequirements, Process Maps, UI Prototypes, Mock - ups and Test Plan, Test scripts.
• Prepared presentations developed training materials, conducted trainings for internal as well as external user groups.
• Conducting meetings with business end users, project managers and technical systems analysts, development team.
• Conducted software testing which involved development of Test Plan, test cases and test scripts and User Acceptance Testing (UAT).

Environment: Microsoft word, Microsoft excel, Microsoft Visio, PowerPoint, MS Office 360, and SharePoint, Selenium etc.

Confidential, Raritan, NJ

Business Analyst/ Support

Responsibilities:

• Performing the requirement analysis, impact analysis and documented the requirements.
• Providing weekly trainings to the New users of the AS Order Entry system.
• Giving access and managing multiple roles and permissions of the users of the ASOE system.
• Worked in JIRA to manage Bug tracking, issue tracking, planning new enhancements, project management.
• Following a systematic approach to elicit, organize, and document requirements of the system.
• Interacting with users, internal as well as external stakeholders and the technical team for the requirement gathering and translation of Business Requirement to Technical specifications.
• Involved in the SDLC (design, development, maintenance and support) of a AS Order Entry System.
• Conducting interviews, Enhancement work planning meetings and JAD sessions during the process of Requirement Gathering.
• Conducting weekly meetings to decide the policies and procedures to be followed while constructing new enhancements in the tool.
• Prepared Business Cases understanding the Business functions of a new system and enhancements to the current system.
• Analyzing and translated business requirements into system specifications utilizing UML Diagrams, As Is and to be Process Flow diagrams.
• Performing analysis, documenting business problems and recommended solutions to improve efficiency and capabilities of tracking, reporting and visibility of product shipment status.
• Responsible for creating all artifacts for the BSA role includingBusinessRequirements, Process Maps, UI Prototypes, Mock-ups and Test Plan, Test scripts.
• Conducting meetings with business customers, project managers and technical systems analysts.

Environment: iOS 7 & 8, HPQC 9.2, Jeera, Microsoft word, Microsoft excel, Microsoft Visio, PowerPoint, MS Office 360, and SharePoint etc.

Confidential, Plainsboro, NJ

Business Analyst

Responsibilities:

• Performing the requirement analysis, impact analysis and documented the requirements.
• Following a systematic approach to elicit, organize, and document requirements of the system.
• Interacting with client, external stakeholders and the technical team for the requirement gathering and translation of Business Requirement to Technical specifications.
• Involved in the SDLC (design, development, maintenance and support) of a Clinical Trial System using Oracle Clinical.
• Conducting interviews, meetings and JAD sessions during the process of Requirement Gathering.
• Conducting weekly meetings to decide the policies and procedures to be followed while constructing new sites.
• Prepared Business Cases understanding the Business functions of a new system and enhancements to the current system.
• Analyzing and translated business requirements into system specifications utilizing UML Diagrams, As Is and to be Process Flow diagrams.
• Performing analysis, documenting business problems and recommended solutions to improve efficiency and capabilities of tracking, reporting and visibility of product shipment status.
• Responsible for creating all artifacts for the BSA role includingBusinessRequirements, Process Maps, UI Prototypes, Mock-ups and Test Plan, Test scripts.
• Conducting meetings with business customers, project managers and technical systems analysts.

Environment: iOS 7 & 8, objective C, Apple xCode, HPQC 9.2, Microsoft word, Microsoft excel, Microsoft Visio, PowerPoint, etc

Confidential, Plainsboro, NJ

Business Analyst

Responsibilities:

• Conducting requirements elicitation using multiple techniques for complex enhancements and initiatives.
• Performed the requirement analysis, impact analysis and documented the requirements.
• Followed a systematic approach to elicit, organize, and document requirements of the system.
• Interacted with client, external stakeholders and the technical team for the requirement gathering and translation of Business Requirement to Technical specifications.
• Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering.
• Conducted weekly meetings to decide the policies and procedures to be followed while constructing new sites.
• Prepared Business Cases understanding the Business functions of a new system and enhancements to the current system.
• Analyzed and translated business requirements into system specifications utilizing UML Diagrams, As Is and to be Process Flow diagrams.
• Performed analysis, documenting business problems and recommended solutions to improve efficiency and capabilities of tracking, reporting and visibility of product shipment status.
• Responsible for creating all artifacts for the BSA role includingBusinessRequirements, Process Maps, UI Prototypes, Mock-ups and Test scripts.

Environment: Windows 2000/XP, SharePoint 2010, HPQC 9.2, Microsoft word, Microsoft excel, Microsoft Visio, PowerPoint, DB2 etc

Confidential, Plainsboro, NJ

Business Analyst

Responsibilities:

• Captured Pharmaceutical Commercial data by maintaining procedures to receive response records and data from all channels and Vendors.
• Defined all campaign-related business rules, segmentation and fulfillment logic and creating/maintaining campaign workbooks
• Created workbooks to allow clear communication of the Brand’s Campaign Strategy and the tactical requirements, Documented using the Requirements documentation tool SharePoint for the campaign to meet expectations.
• Responsible for developing end-to-end scenarios and supplying business use cases to outside vendors (data entry, co pay vendors, etc). Responsible for ensuring signoff on QA testing and end-to-end testing where applicable.
• Worked on 3rd party Vendor on boarding process with the Brand Delivery Lead, Database partner, CRM Specialist.
• Planned and documented procedures for data processing and prepared data flow diagrams using Microsoft Visio while working on Workbooks for multiple campaigns.
• Conducted weekly meetings to decide the policies and procedures to be followed while constructing new Email/ Direct Mail Campaigns.
• Reviewed administrative and clinical practices and procedures: point of care, scheduling, registration, clinical documentation, Confidential t care, and charge entry, medical coding and diagnostic testing procedures associated with multiple business units.
• Defined the current clinical and financial business processes and practices.
• Created and maintained Websites on SharePoint to help the team maintain all the documents, status reports, new project requests, Service level requirement documents, User Manuals. Created and Modified list data, settings, adding permissions etc.
• Worked on gathering and analyzing Business and system functional requirements and for understanding and translating these needs into Business Requirement Specification (BRS) and System Requirement Specification (SRS) documents by creating and maintaining Workbooks.
• Performed UAT testing for multiple Brands eSP sites using HPQC. Created test cases for multiple brands web registrations and performed testing.
• Worked closely with the infrastructure Management team, to make the changes to the existing infrastructure.
• Proficiently work expertise with MS Office tools, Project Management tools.

Environment: Windows 2000/XP, MS Office, SharePoint 2007, SQL Server, Oracle, MS Project, MS Acces1s, XML, HTML, UML, HPQC 10.0

Confidential, Louisville, KY

Business Analyst

Responsibilities:

• Performed the requirement analysis, impact analysis and documented the requirements using Rational Requisite Pro.
• Followed a systematic approach to elicit, organize, and document requirements of the system.
• Interacted with client and the technical team for the requirement gathering and translation of Business Requirement to Technical specifications.
• Wrote SQL queries to obtain entity relationship between the databases.
• Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering.
• Conducted weekly meetings to decide the policies and procedures to be followed while constructing new sites.
• Prepared Business Cases understanding the Business functions of a new system and enhancements to the current system.
• Analyzed and translated business requirements into system specifications utilizing UML Diagrams.
• Prepared Functional Design Specifications employing Use case scenarios, sequence diagrams, Class, Activity and Collaboration diagrams to better visualization of the project by various teams.
• Performed Schema Crosswalks (a set of mappings between metadata standards that are endorsed by a stakeholder community.)
• Documented the Traceability Matrix to trace the Test Cases and requirements related to them and assisted the QA Team with the Test Plan.
• Worked closely with project Manager during the Project Development and Change management, User trainings during the new system implementation.
• Prepared and proposed Mock-ups of UI changes for internal or consumer facing users of the application website using visualization software.
• Prepared and maintained User Documents, User Manuals and Demos on SharePoint to get new approvals from the Therapist and Nursing divisions.
• Prepared and provided user training, documented user guide and User Manual, documented detailed results.

Environment: Windows 2000/XP, Rational Requisite Pro, MS Office, SharePoint, SQL Server, Oracle, CaliberRM, MS Project, MS Access, XML, HTML, UML

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Facilitated in the overall management of projects including risk analysis and mitigation, status reports, client presentations, defining milestone deliverables and establishing critical success factors.
• Facilitated and conducted conference calls, JAD Sessions and business interviews with the different stakeholders and cross-functional units to gather business and functional requirements and converting them to technical requirements.
• Good understanding of the pharmaceutical preclinical drug development processes and worked with the Clinical R&D early Investigator and Operations Team on compliance and regulatory requirements.
• Retrieved, maintained analyzed and mapped Clinical trial data using Content & requirements management tool Documentum.
• Deployed a web based Clinical Trial Management system (CTMS) to internal and external users.
• Worked in Real-time processing of clinical data, streamed to intuitive visual reports and dashboards (CDMS).
• Facilitated collection of functional requirements from system users and provided appropriate scope of work for technical team and developed prototype for the system.
• Participated in weekly project team meetings and provided updates on the status of the project to senior management.
• Used MS Project for Project Management, managed project resource allocations, planning and status updates to ensure efficient and responsive operations along with senior management.
• Performed business analysis and use case generation to provide basis for test scenarios, which were used to define test system requirements.
• Created detailed process maps, mapping of source and target systems and defined the road map for Data migration.

Environment: RUP, UML with MS Visio, MS Project, Rational Rose, Rational Requisite Pro, Java, HTML, Oracle, Crystal reports, Siebel eClinical, Oracle CDA, Informatica

Confidential, Boca Raton, FL

Business Analyst

Responsibilities:

• Analyzed AS-IS process and developed IDEF 0, 1, 2 and documented TO-BE Process.
• Interacted with business owner to elicit the requirements and create BRD-FRD to document the requirement.
• Identified the Medicare compliance for several retail bidding and non-bidding medial item like CMN etc.
• Enhanced the existing CRM application to improve the functionality for better accessibility with the users.
• Created Use Case, Test case, Test Scenario and Work Breakdown Structure.
• Created Requirement Traceability matrix (RTM) to map requirements to business requirements.
• Conducted and led status reports meetings with the business and the IT team on a weekly basis.
• Used Lotus Notes for email, calendars, presence awareness, instant messaging, profiles, status updates, file sharing.
• Undertook inventory management in Bright Tree ERP system and made delivery Ticket for CPAP orders.
• Interacted with external clients like sub contractors, vendor and customer to gather requirement and also resolve issues regarding order process cycle and CRM issues.
• Implemented (automate/ integrate) key business area on Bright Tree ERP system to reduce administrative cost. Also implemented change management and developed user manual.

Environment: Bright Tree, MS project, Visio, CaliberRM, Minitab, Share Point 2010, Excel 2010, MS Outlook, HIPAA, CMN, DME/HME, Medicare Part D, and CRM, Lotus Notes

Confidential, Long Beach, CA

Business Analyst

Responsibilities:

• Worked with stake holders to understand and document business requirements.
• Worked on gathering and analyzing Business and system functional requirements and for understanding and translating these needs into Business Requirement Specification (BRS) and System Requirement Specification (SRS) documents.
• Created and managed Use Cases and requirements.
• Facilitated Joint Application Development (JAD) Sessions and weekly client and team meetings.
• Interacted with the Subject Matter Experts (SME) and stakeholders to get a better understanding of client business processes and gather business requirements.
• Worked as the primary liaison between the business user and the developers throughout the project cycle.

Environment: .Net, C#, SQL, UNIX ES7000, HTML, XML, Windows 2000, Crystal Reports, Teradata, BizTalk, Cobol, CICS, JCL, DB2, HL7, Mercury Test Director

Confidential, NY

QA Analyst

Responsibilities:

• Assisted in the testing of Retail Management Software by writing and implementing test plans and test cases.
• Created and executed automated and manual test scripts.
• Worked with and provided input to the development team.
• Tested critical bug fixes including critical fixes and coordinated with developers in release of bug fixes meeting tight timeline.
• Involved in Release support - Release to QA, involved in environment setup, testing the release process.
• Defects were tracked, reviewed, analyzed and compared.
• Experienced with SQL queries and software testing.