SUMMARY

• Over 12+ years of IT experience with above 4+ years’ experience in the Salesforce.com CRM Platform as a Developer.
• Excellent understanding of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing and deployment.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Excellent understanding of Roles, Profiles, Users, object level security. field level security, record level security and sharing rules.
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug - in environments
• Excellent understanding of Sales cloud and Service Cloud processes.
• Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience with tools like Apex Data Loader, Eclipse IDE and Force.com IDE.
• Strong Implementation and Integration experience using Custom objects, Custom fields, Formula fields, Triggers, Apex classes, Visual Force Pages, Page Layouts, Workflow rules, Approval processes. Record Types, Standard Controllers, Custom Controllers, Extension Controllers, SOQL and SOSL.
• Extensive experience using Sales Force Administration (SFA) tasks like Managing Users, Roles, Profiles, Permission sets.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Also maintained various profiles and configured the permissions based on the organizational hierarchy.
• Experience onSOQL, SOSL, Visualforce, APEX, Force.com and Web services API.
• Experienced in scripting languages like HTML, XML and Java Script.
• Experience in Lightning Components development using Aura Framework.
• Experience in Agile methodology, Sprint planning, Backlog Grooming, Sprint Review, Retro Meetings
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
• Versatile team player with excellent analytical, presentation and inter-personal skills.
• Excellent team player, self-motivated, quick learner with good communication skills and detail oriented problem solving skills.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Trigger, ApexClass,SOQL, SOSL, Visualforce Pages / Components, Lightning Components, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Custom Objects

Salesforce Tools and Integration Tools: Eclipse, Force.com Eclipse IDE Plug-in, Change sets, Workbench, Apex Data Loader, Force.com Platform (Sandbox, and Production).

Programming languages: Java, C, C++, Visual Basic, APEX, COBOL, Easytrieve, JCL, CICS

Web Technologies: HTML,XML, CSS, Visualforce, Aura

Operating Systems: MS-DOS, Microsoft Windows 98/2000/XP/Vista/7, z/OS.

Database: DB2, MS Access.

IDE: Force.com Eclipse IDE plug-in, Force.com IDE (Developer Console)

Other Tools: HP Quality Center, JCL, VSAM, CICS, Endevor, File-Aid, Expeditor, Change man, SharePoint, MQ Series, OPC Scheduler

PROFESSIONAL EXPERIENCE

Confidential, Sacramento, CA

Sr Salesforce Developer

Environment: Force.com Platform, Aura Framework, Lightning Components,Apex Classes, Controllers, Triggers, SOQL, Custom Reports, Dashboards, Apex Data Loader, Workbench, Force.com IDE, Developer Console, Workflows & Approval Process, Process Builder, GitHUB, ANT Tool, Jira, Data Direct, SQL Sever

Responsibilities:

• Performed roles of Developer and Administrator in the organization for customization and configuration.
• Using Data Direct connected to SQL Server and pull the data into salesforce external objects
• Created a user interface for Billing, Usage and payment process using the Custom Objects, Lightning Tabs, Lightning Components, Page Layouts, and Customization options.
• Written front-end validation rules using Java Script, JQuery and developed custom CSS for same look and feel across all visualforce pages
• Created Custom Fields, Custom Reports, Triggers, Custom Formulas and Field History Tracking.
• Developed Triggers, Lightning Components/controllers, Workflows, Validation rules and Formulas to build Market funding programs.
• Used Master-Details, lookups, and many-to-many relationships with Junction Objects.
• Created advanced workflows rules with field updating actions and validations, and automated business processes.
• Created Visualforce email templates and automated Email Process to send appropriate users.
• Worked on Profiles, sharing rules and levels, public groups and employed manual sharing, restricted access to sensitive organization’s data.
• Developed Lightning Components, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked with SOQL, SOSL & relationship queries for query optimization and not to hit governor limitations.
• Web services have been developed to get/put the data from/to Boomi
• Wrote REST API to integrate with SAP system for offer settlements
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Confidential, St Louis, MO

Salesforce Developer

Environment: Force.com Platform, Apex Classes, Controllers, Triggers, Lightning Components, SOQL, Custom Reports, Dashboards, Apex Data Loader, Workbench, Force.com IDE, Developer Console, Workflows & Approval Process, Process Builder, GitHUB, Copado Deployment Tool, Jira

Responsibilities:

• Involved in Analysis and Design meetings to gather requirements from business team.
• Build lightning components to Allocate budgets to district sales managers
• Created a user interface for Offer Creation, Clone Offer, Offer Review using the Custom Objects, Lightning Tabs, Lightning Components, Page Layouts, and Customization options.
• Created a custom dashboard which can show various reports in graphical representation, all graphical representations are build using chartJS.
• Created Custom Fields, Custom Reports, Triggers, Custom Formulas and Field History Tracking.
• Developed Triggers, Lightning Components/controllers, Workflows, Validation rules and Formulas to build Market funding programs.
• Used Master-Details, lookups, and many-to-many relationships with Junction Objects.
• Created advanced workflows rules with field updating actions and validations, and automated business processes.
• Created Visualforce email templates and automated Email Process to send appropriate users.
• Worked on Profiles, sharing rules and levels, public groups and employed manual sharing, restricted access to sensitive organization’s data.
• Developed Lightning Components, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Wrote SOQLstatements within custom controllers, extensions and triggers.
• Web services have been developed for integration purpose.
• Wrote REST API to integrate with SAP system for offer settlements
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Confidential, St Louis, MO

Salesforce Developer

Environment: Force.com Platform, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Custom Reports, Dashboards, Apex Data Loader, Eclipse, Force.com IDE, Developer Console, Workflows & Approvals, GitLab, ANT script.

Responsibilities:

• Involved in requirement gathering with business team.
• Worked on customization of existing application and adding new functionalities multiuser application
• Created a user interface for custom applications using the Custom Objects, Custom Tabs, Page Layouts, and Customization options.
• Created Custom Fields, Custom Reports, Triggers, Field help, Custom Formulas and Field History Tracking.
• Developed Triggers, Visualforce pages/controllers, Workflows, Validation rules and Formulas to build forecasting module and Market funding programs.
• Used Master-Details, lookups, and many-to-many relationships with Junction Objects.
• Created advanced workflows rules with field updating actions and validations, and automated business processes.
• Created Visualforce email templates and also automated Email Process to send appropriate users.
• Worked on Profiles, sharing rules and levels, Role hierarchies, public groups and employed manual sharing, restricted access to sensitive organization’s data.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Wrote SOQL statements within custom controllers, extensions and triggers.
• Web services have been developed for integration purpose.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Confidential, Durham, NC

Salesforce Administrator and Developer

Environment: Force.com Platform, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Custom Reports, Dashboards, Apex Data Loader, Eclipse, Force.com IDE, Developer Console, Workflows & Approvals.

Responsibilities:

• Performed the roles of Salesforce.com Developerand Administrator in the organization.
• Created custom objects, tabs, fields, page layout as per business requirements.
• Worked with field & page layout customization for the standard objects.
• Developed Triggers, Visualforce pages/controllers, Workflows, Validation rules and Formulas.
• Involved in developing automated e-mail service.
• Excellent understanding of Service Cloud. Worked on Email to case, Web to case
• Implemented SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.
• Used it to read, extract, and load data from comma separated values (CSV) files.
• Created Profiles and Roles and performed security and sharing settings to them.
• Developed new Reports&Dashboards.
• Involved in administration setup in configuring communication templates, data management and e-mail administration within the organization.

Confidential, Mettawa, IL

Salesforce Administrator and Developer

Environment: Force.com Platform, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Apex Data Loader, Eclipse, Force.com IDE, Workflows & Approvals.

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer/Admin in the organization
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Planned and performed analysis of e-support activities and/or functions and guides the subsequent design and implementation or improvement of existing esupport applications
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com sObjects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Performed Unit, Integration and Regression Testing.

Confidential

Sr developer and Salesforce Administrator

Environment: Force.com Platform, Triggers, SOQL, Data Loader, Eclipse, Force.com IDE, Workflows & Approvals, Custom profiles, Custom objects

Responsibilities:

• Performed crucial role in migration from Mainframe and Java to Salesforce, worked as aSalesforce Administrator and developer.
• Created custom objects, tabs, fields, page layout as per business requirements.
• Worked with field & page layout customization for the standard objects.
• Developed Triggers, Workflows, Validation rules and Formulas.
• Involved in developing automated e-mail service.
• Excellent understanding of Sales Cloud. Worked on Web to lead, lead conversion, campaign management
• Implemented SOQL for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.
• Used it to read, extract, and load data from comma separated values (CSV) files.
• Developed new Reports&Dashboards.
• Involved in administration setup in configuring communication templates, data management and e-mail administration within the organization.
• Involved in coding and Unit testing

Confidential

Sr Mainframe developer, Tech Lead

Environment: Mainframe - COBOL, JCL, DB2, VSAM, CICS, ZOS/390, Endevor, Smartest, File manager, SAR, OPC scheduler Windows 7.

Responsibilities:

• As a Sr. Mainframe developer and Tech Lead, Retrieve Production components using Production Endeavor.
• Involved in coding and Unit testing
• Coding Changes based on Complexity of Incidents/Service Calls using COBOL, Easytrieve, DB2, JCL and CICS.
• Reviewing Peers Designs, codes and testing results.
• Supporting System testing, Integration testing and also like pilot proving
• Used OPC Scheduler to schedule the job flows in UAT testing and verifying the results after its execution.
• Co-ordinate deliverables, provide SME support and track progress of requirements with application service groups
• Participate in internal change control process and scope changes, release management.
• Assist in Test Strategy and planning integration testing for Business SRs.
• Create, review and perform Integration Test Scenarios, Test Cases and validation points.
• Tracking of deliverables and assisting creating of Project Plans and Issues Log.
• Status Reporting, Tracking and seeking Resolutions to issues.
• Preparing Implementation support documents and updating Troubleshoot Guides.
• Involved in implementation and post implementation support activities
• Hand averring the new batch process to Production support team and supporting Production support teams in fixing the issues on call supports.

Confidential

Sr. Mainframe developer

Environment: COBOL, JCL, DB2, CICS, Easytrieve ZOS/390, ChangeMan, Inter test, File Aid, SAR

Responsibilities:

• Preparing Low-level design for various functionalities
• Develop & Test the programs for the re-written functionalities.
• Analyze the system for enhancements
• Test the programs written by other team members and also ensure that these programs are in accordance to Citi standards.
• Use IPMS for all project management related quality activities.
• Checking the quality of the software and determining it’s degree of compliance to standards by using the tool ASA
• Conduct knowledge sharing sessions on technical topics like COBOL/DB2 to team members
• Involved in all phases of testing (Unit test, System Test and OAT test)
• Planning activities on IPMS
• Onsite-Offshore Coordination
• Preparing the test data and test cases
• Conducting the unit testing and preparing the unit test results
• Interacting with the clients
• Preparing the WSRs and sending it to onsite/clients.

Confidential

Sr. Mainframe developer

Environment: COBOL, JCL, VSAM, DB2, Easytrieve, ZOS/390, ChangeMan, Smartest, File-Aid, SAR,REXX

Responsibilities:

• Worked closely with Business Analysis team, Reverse Engineering Team, discussed and gathered the Analytics requirements and created the Business Model using Star schemas.
• Work on documenting functional requirements document and preparing functional and technical spec designing
• Helping the Team in understanding the requirements
• Involved in coding Unit testing
• Supporting System testing, Integration testing and also like pilot proving
• Preparing Implementation support documents and updating Troubleshoot Guides.
• Hand averring the new batch process to Production support team and supporting Production support teams in fixing the issues on call supports.
• Prepared a tool using REXX which creates Easytrieve layout for COBOL copy book