SUMMARY

• Highly Proficient in SFDC Cloud Application Development, Planning, Analysis, Design, Customization, Coordination and Supervision of Development and Deployment of the Software Solutions in SFDC.
• 7+ years of IT experience which includes 2+ years of experience in cloud computing technology Salesforce.com (SFDC) as Developer and Administrator, responsible for Administration, Configuration, Implementation, and Support experience.
• Good experience in developing salesforce Lightning Apps, Components, Controllers and Events
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Involved in developing salesforce Lightning Apps, Components, Controllers and Events
• Extensive experience working on custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts and Actions, Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, Snapshots, Dashboards and Email generation according to application requirements.
• Experienced in Administration setup - Manage Users, security controls, data Management, validation and customization. Good Technical/Functional Knowledge of SFDC CRM
• Extensive experience in developing Apex Classes, Triggers, Visual force pages, Light Design System, Force.com API and Controllers
• Managed Auto response rules if customers approached beyond the business hours.
• Toiled on Record Types, Validation Rules, Triggers and Page Layouts.
• Work with Executive team in designing sustainable Agile practices and processes.
• Implementation experience of Salesforce.com applications like the Sales, Marketing, Service and Support Modules. Have in depth Knowledge and understanding of Salesforce CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates and Email generation per application requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Installed Sales Force Apps, configured and maintained user security permissions in compliance with organizational Needs.
• Experienced System Analyst using Oracle Designer tools in designing, implementing enterprise applications
• Resolved issues in the daily operation of Customer Management and Retail Performance Management applications for Confidential Company (CCPM, Compass, MyMetrics, CRO/iReports). Using SM7 Tool, Oracle, SQL, PL/SQL and Oracle SQL Developer.
• SME knowledge on Sales business functions and Responsible for Production systems availability and executed BCP for DR exercise
• Provide on-call support in adherence to specific business and customer Service Level Agreements. Active log Monitoring, Job monitoring, Analysis and Resolution.
• Flexible, enthusiastic and project oriented team player with solid communication and leadership skills to develop creative solution for challenging client needs.
• Excellent communication and inter-personal skills, accustomed to work in both large and small team environments.
• Team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce.com Developer

Technologies: Salesforce.com CRM, Force.com Platform, Apex, Visual Force, SFDC

Responsibilities:

• Performed the role of Salesforcedeveloper, lightningdeveloper and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Enhanced in Communities by adding new fields, field sets using Salesforce Lightning.
• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects while also structuring user roles, security profiles and workflow rules.
• Analyzed the business requirements and mapped to Salesforce.
• Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Implemented Visualforce pages with custom controller, standard controller, controller extension and standard set controller.
• Created and updated users, reports and dashboards to track pipeline/stages for management visibility, while integrating Apex (applications) to Salesforce accounts such as Outlook.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Managed the database for the team's regions and performed basic administration, de-duping and cleanup procedures
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts, templates and field updates.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization and assisted for different users to configure AppExchange.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com and authenticated for the correctness of the data.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Designed various HTML Email templates for Auto-Response to customers.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Monitored teams’ adoption rates and responded as needed providing them with training sessions, communication and documentation as needed.

Environment: Salesforce.com platform, Custom Objects, Custom Tabs, Apex Language, Visualforce (Pages, Component & Controllers), Lightning Framework, LightningComponents, Data Loader, HTML5, Workflow & Approvals, Reports Validation Rules, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Force.com IDE, Windows XP.

Confidential

Tools: Oracle 10g,11i DeveloperTechnology: SQL, PL/SQL, Oracle

Responsibilities:

• Responsible for Production systems availability and executed BCP for DR exercise
• SME knowledge on Sales business functions and collated Knowledge repositories which would be readily available in a SharePoint for customer reference
• Lead the overall performance metrics workflow system by directly coordinating with Sales consultants and Technology teams
• Responsible for tracking and resolving Sprint Customer Management reporting related issues in Service Manager Infrastructure organization
• Supporting weekly, monthly, and quarterly builds
• Modify procedures to solve complex problems considering capacity and operating time.
• Analyze and revise existing system logic difficulties and document as necessary
• Responsible for creating and maintaining support documentation and support procedures for the Customer Management Infrastructure Team
• Participation in design reviews for upcoming application enhancements
• Provide on-call support in adherence to specific business and customer Service Level Agreements
• Excellent skills in troubleshooting Oracle Database and query issues

Confidential

Tools: DataStream, Stellent IBPM, Infimacs, Baan ERP

Technology: SQL, PL/SQL, Oracle

Responsibilities:

• Solving the Issues raised by Accounts Processing Global users of Flex using Workflow/Application support
• Administration of terminal and production servers - Active log Monitoring, Job monitoring, Analysis and Resolution.
• Provide on-call support in adherence to specific business and customer Service Level Agreements.
• Providing Service delivery with Process documentation, Process adherence, and Customer satisfaction.
• Automated jobs monitoring using SQL queries for abends, issues per the documented procedures and business requirement.