SUMMARY

• Lead IT Professional with over 8 years’ experience of demonstrated success providing customer support, systems analysis and design, and business analysis.
• Lead Business Analyst with 7 years’ experience in Software, Education, and government/State, Transportation and Healthcare industries.
• Excellent communication and presentation skills.
• Solid understanding of all phases of Software Development Life Cycle (SDLC) methodology (such as planning, analysis, design, Testing, implementation and deployment, Operation and Maintenance).
• Excellent in gathering, analyzing and documenting requirements.
• Experience knowledge of Test plans, Test cases and test scripts from the Requirements Document.
• Experience working with business users as well as senior management.
• Extensive experience analyzing and documenting business requirements.
• Experience working in Medicare and Medicaid projects.
• Expert in Requirements Traceability Matrix to keep the stakeholders informed of the progress of the project
• Experience developing, organizing, and implementing User Acceptance Testing (UAT).
• Possess excellent knowledge on, HIPAA Compliance, Healthcare Information Technology (HIT) Standards.
• Expert in working with various tools like HP Quality Center, SAP Business Object, Silk Automated Testing tool, HP Project & Portfolio Management Center (PPM), Soap UI, Microsoft Visio which are used for requirements gathering and data modeling in business.
• Astute learner with ability to work under pressure in fast - paced, time sensitive environments.
• Belief in team work, dedication, and professional ethics within the working environment.
• Commitment to excellent customer relations.
• Expert in ServiceNow Service Desk application.
• Experience in Contact Center applications.
• Organized, goal-oriented, self-starter, and ability to master new technologies, manage multiple tasks while following through from start to completion.
• Excellent leadership, communication (written and oral) and interpersonal skills
• Exceptional problem solving and sound decision making capabilities.
• Ability to inculcate new relevant skills with ease in a time sensitive frame.
• Strong grasp of technology and how it plays a role in business processes
• Expert level skills in MS Office products like MS Word, MS Excel, MS PowerPoint, and MS Visio.

TECHNICAL SKILLS

Business Modeling tools: MS Visio, Azure

Methodologies: JAD, Agile, SDLC, Waterfall

Project Management Skills/ Tools/ERP: HP Project & Portfolio Management Center (PPM), HP Quality Center, Microsoft SharePoint Server, Rational clear quest, Rational Requisite Pro, MS Project, MS excel, access, Rational test manager, Remedy, IBM Maximo, Oracle PeopleSoft, Service Now (SNOW), SharePoint DM Tool.

Databases: MS access, Microsoft SQL server, Oracle SQL Server, PLSQL Developer

Testing tools: HP Quality Center, SAP Business Object, Silk Workbench Automated Testing tool,, SoapUI, SnagIt

Web Technologies: C++, Java, SQL

UML Diagrams: Use Case, Wireframes, Process Flow diagram, Swim Lane

Conferencing Software: Cisco Webex, Gotomeeting, Skype (Lync), Join me, Cisco Jabber

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Sr. Business Analyst/ Business Relationship Manager Consultant

Responsibilities:

• Work closely with stakeholders and tower leads to understand business processes and strategies for the demand management List.
• Provide strategic leadership on Business Units demands and feed this into the Group Information Management strategy.
• Assist in development of business case to prioritize and drive IT initiatives.
• Identify opportunities and develops solutions to meet client needs.
• Build relationships with key business stakeholders and work to gain a strong understanding of their strategic direction, operational needs, trends, constraints, opportunities, etc.
• Create business process assessment documents.
• Define and manage portfolio of measures, standards and processes for plant and BU-specific applications and infrastructure (IIT) demand
• Create business requirement documents that accurately reflect both strategic and tactical business needs.
• Create business process assessment documents to accurately identify the current state of what is being assessed and identifying opportunities to improve various business functions.
• Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.
• Ensure good project governance & execution, partnering with corporate IT function, with monthly reporting ensuring justification of deviations and providing feedback to functional stakeholders.
• Facilitates communications flow between IT and business unit (costs/projects/new demand/services/audits/risks).
• Facilitate Information Management Department (IMD) Tower leads weekly meetings to evaluate submitted demands.
• Project portfolio - demand management: lead the development of a comprehensive portfolio of it investments for the business area and ensures alignment and integration into the enterprise it strategy and project portfolio management.
• Provide support in ServiceNow based applications (including AR System Incident Management, Change Management, Problem Management, Service Request Management (SRM), Service Level Management (SLM) and Asset Management and Atrium Configuration Management Database (CMDB).
• Gatekeeper for reviewing and assigning all the ServiceNow AR tickets in the IMD applications.
• Write process documentation for the IMD department and train the different groups on the Service Now (TxDOTNow) AR process.

ENVIRONMENT: ServiceNow (SNOW), MS SharePoint, Microsoft Office (Word, Excel, PowerPoint, Access, OneNote, Outlook), Cisco Jabber, WebEx, ProjectWise.

Confidential, Austin, TX

Sr. Software Business Analyst

Responsibilities:

• Met with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
• Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.
• Facilitated JAD sessions & online meetings with the end user, business, developers & Project Managers to define project scope and identify business and system requirements.
• Responsible for writing Charter/Business User Requirements (BUR), Functional Design and Test Plan documents.
• Lead a team of Business analysts from start to completion of project.
• Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions.
• Analyzed and helped define "AS IS" and "TO BE" systems and work closely with business process owners and stakeholders, engineers and Solution architects.
• Interacted closely with the project managers and the business units, subject matter experts, analysts, architects and the development teams to gather business requirements through a variety of techniques (e.g., workshops, work sessions and interviews) to prepare detailed requirements specification and use case documents.
• Gathered requirements and prepare Use Case/Functional Design Documents by interviewing customers, users, Managers and SME's.
• Developed a new web service that creates workflow tickets based on provider data submitted on completed electronic applications.
• Used SQL scripts to verify the backend integrity of the application.
• Collaborated in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
• Identified changes needed to make X12 transactions HIPAA compliant.
• Adhered data transition of the Claim Status and Eligibility as per the EDI standard
• Developed an implementation guide for Partners for EDI X12 837p transactions.
• Updated Acute Care and Long Term Care 837 Healthcare Claim/Encounter Reporting Companion Guides to conform to the CORE v5010 Master Companion Guide Template (CORE Operating Rule 450). Perform post-deployment verification per deployment procedures and verify the results.
• Established a standardized connectivity method(s) for the submission of all inbound Healthcare Claim/Encounter Reporting EDI (837/278) transactions and related outbound response transactions to comply with Core Operating Rules (CORE Operating Rule 450).
• Enabled reporting of batch mode and interactive (real-time) response times for Healthcare Claim/Encounter Reporting EDI (837) transactions and Implementation Acknowledgement for Health Care Claim (999& 277CA) transactions (CORE Operating Rule 450).
• Lead and oversee day to day activities of Jr. Business Analyst’s for project tasks regarding activities, deliverables, priorities and timelines
• Performed Product Testing and User Acceptance Testing (UAT) and log the results in Quality Center.
• Created and assign defects to developers; retest fixed defects and log resolutions in Quality Center.
• Responsible for traceability between requirements and test cases for quality assurance.
• Responsible for version control of project artifacts using Microsoft SharePoint.
• SME in writing test scripts using Silk Automated Testing Tool and Silk Central to schedule regression testing for many web applications within TMHP.
• Wrote post production verification documents and lead transition meetings with AMO & Operation team.

ENVIRONMENT: JAD, Waterfall, Agile, Microsoft Office (Word, Excel, PowerPoint, Access, OneNote, Outlook) MS Project, MS Visio and Axure, Snagit, SOAPUI, Microsoft SQL SERVER, Oracle SQL Developer, PLSQL Developer, EDI, Silk Automated Testing Tool, HP Quality Center, HP Project & Portfolio Management Center (PPM), Microsoft SharePoint, Skype for Business (Microsoft Lync), GotoMeeting.

Confidential, Houston, TX

Business Analyst

RESPONSIBILITIES:

• Perform the requirement analysis, impact analysis and documented Business Requirements Document (BRD) and Functional Specification Document (FSD) using Rational Requisite Pro.
• Interact with the requirements Consultants so as to clarify any doubts with respect to the project.
• Prioritize deliverables, identified gaps, tracked defects, defined software requirements, and created artifacts for testing and development.
• Gather knowledge on HL7, HIPAA rules and regulations.
• Map HIPAA compliant EDI transactions for 837: healthcare claims and 835: payment advice transactions
• Create UML diagrams- Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.
• Document the Traceability Matrix for tracing the Test Cases and requirements related to them.
• Conducted GAP Analysis of current state (As-Is) ICD 9 and propose state (To-Be) ICD 10 situations and represent the same on MS Visio.
• Recommend changes for system design, methods, procedures, policies and workflows affecting Medicare/Medicaid claims processing in compliance with government compliant processes like HIPAA/ EDI formats and accredited standards like ANSI.
• Analyze, maintain and update FAQ knowledge base in SharePoint for better data accuracy and better timely data availability
• Facilitate JAD sessions with customers to gather and document requirements.
• Facilitate meetings with management, vendors, and stakeholders for open and pending issues.
• Organize and Conduct reviews with SME’s on the requirements
• Provide task based reports to the Manager and evaluate team SLA (Service Level Agreements) on weekly and monthly basis
• Facilitate team meetings.
• Facilitate pre-implementation/rollout workshops/Trainings with all relevant stakeholders.
• Create Use Case Diagrams, Activity Diagrams, Work Flow Diagrams, and Process Flow Diagrams in MS Visio and Rational Rose.

ENVIRONMENT: JAD, Windows, MS Project, Rational Suite (Requisite Pro, Rose, Clear Case, SoDA), MS Visio and UML, streamline.

Confidential, Washington, DC

Level II Technical Support Analyst

RESPONSIBILITIES:

• Performed business process analysis. Main objective was to identify problems, solutions and opportunities
• Executed routine processes in support of problem management by providing root cause analysis, leading problem response teams, and designing workarounds and permanent solutions
• Project managed specific deployments/installations of large, data-intensive, hosted application to new clients.
• Assisted in analysis/resolution of technical issues working cooperatively with internal and external resources toward the best possible solution through interviews, surveys, and enhancement requests.
• Managed all customer communications including project status reporting, business transactions and other meetings (WebEx, GoToMeeting, etc.).
• Conducted gap analysis to identify areas for improvements.
• Conducted AS-IS and TO-BE analysis.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Prepared monthly status reports for Enhancement Requests to the project team that was used in efficient tracking and monitoring of open issues of the project.
• Facilitated project/team meetings and created meeting minutes.
• Developed, coordinated and implemented plans to test business and functional processes during system development.
• Conducted system testing and user acceptance testing and compared the requirements to the test cases in traceability Metrix.
• Worked with technical support team to Identify, report bugs and defects to development team for resolution.
• Onsite and Offshore meeting with clients to communicate ongoing issues, solutions to these issues and to ensure client satisfaction.
• Provided onsite support.

ENVIRONMENT: Confidential E-Learning Suites, WebCT, and Vista, DOORS, PeopleSoft, Remedy, SQL Server, Oracle, Windows XP, SDLC, HP Quality Center, WebEx.