SUMMARY

• Experienced and seasoned professional with strong Project Management and Business Analysis with years of expertise Assessment background in various industries (i.e. Government, Healthcare; Information Technology, Not - For-Profit, etc.) with a track record in business analysis, requirement gathering, business process re-engineering, and process documentation.
• An exceptional interpersonal skill, with the ability to discuss, and negotiate with stakeholders.
• Excellent presentation, verbal, and oral communication skill
• Elicitation and documentation of business requirements and process analysis
• Project process documentation and process mapping
• Ability to interpret business concepts into requirements, designs, and action plan to implement IT solutions
• Knowledge of waterfall and agile methodology, SDLC
• Detail oriented, with exceptional organizational, time management, prioritizing and multitasking skill
• Strong problem solving, effective decision-making and proactive risk management.

TECHNICAL SKILLS

• Microsoft Office
• Excel
• Word
• PowerPoint
• Project
• SharePoint
• Visio
• Basecamp
• Mockups - Balsamic
• Snagit
• SQL Developer
• RallyDev and Agile
• JIRA Confluence
• IBM Rational RequisitePro
• HP-ALM

PROFESSIONAL EXPERIENCE

Confidential, Bowie, MD

PM/Business Analyst

Responsibilities:

• Gathered requirements, analyzed, designed and proposed a system for health care measures and delivered the best solution for the user.
• Managed IT teams, allocating resources to ongoing projects and enforcing deadlines
• Identify problem areas thorough reviews of project documentation and project management practices.
• Reconcile weekly activities (i.e. portfolio review & reporting, schedule management, PMO deliverables).
• Created business process flows for the "AS IS" and "TO BE" processes, business requirements and functional.
• Served as a liaison between business and development teams to ensure the accuracy of requirements mapping to development and delivery of the solution.
• Created User Interface mock-ups based on Business requirements.
• Execute and maintain project the areas of project schedule, quality management, communications management, risk/issue management, and change management.

Confidential

Assistant Project Manager/BA

Responsibilities:

• Manage Healthcare and Physician Practice Groups IT projects need for HDF Project clients.
• Led healthcare business process assessment and re-engineering projects.
• Elicitation & documentation of business & system requirements and impact assessments in support of project.
• Manage project plan and related artifacts for the software development lifecycle (SDLC)
• Directed group discussion, analyzed and incorporated group feedback into deliverable content and document preparation
• Defined resources and schedule for the project implementation
• Acted as a liaison between the business stakeholders and the information technology team by translating and communicating business requirements into actual software deliverables
• Assessed impact of regulatory changes on current processes and systems
• Re-engineered business processes by analyzing prior process, troubleshooting and developing alternative solutions to complex problems
• Maintained an accurate and transparent audit trail of decisions by updating timelines and keeping a solid track record
• Supported solution testing and documentation activities on the projects
• Presented project status to the executive management team identifying risks and issues, including strategies and change management
• Facilitated discussions in meetings with external contacts, including GDG members and stakeholders
• Reported updates on project progression to members of the NCC-WCH technical team

Confidential

IT Project Manager

Responsibilities:

• Solely responsible for gathering/eliciting requirements from stakeholders using requirements workshops, interviews, document analysis on the EHR projects
• Decompose business needs/requirements into functional requirements. Serve as the liaison between clients and developers in the analysis of information needs and functional requirements
• Responsible for facilitating the prioritization of project requirements with stakeholders.
• Regularly worked with users to define concepts and clarifying functional and non- functional requirements
• Responsible for the creation of various business and functional requirements documentation inclusive of use cases, user stories, flow charts, to help capture requirements and the interactions between actors and the system
• Manage change requests to keep project scope current and in agreement with contractors
• Conducted meetings to interview end users and subject matter experts to help gather and document business requirements and translate that into functional requirement document
• Support teams across all aspects of program including presentations and materials
• Provided mentorship and supervision of other business analysts that encouraged creativity, professional excellence, and personal growth

Confidential

Project Coordinator

Responsibilities:

• Supported project manager with gathering, analyzing and organizing information needed to track project and provide updates to all stakeholders.
• Assisted project manager to gather user requirements via focus groups, questionnaires, and surveys.
• Coordinated & led cross-functional task team to identify and document functional and non-functional requirements.
• Evaluated new IT developments and evolving business requirements, and recommended appropriate system solutions.
• Provided business process/requirements support throughout all phases of the System Development Life Cycle.
• Tracked and documented changes to requirements throughout the project lifecycle

Confidential

Data Quality/Floorwalker CRS

Responsibilities:

• Troubleshoot user errors and provided fixes and solutions.
• Performed training to medical staff on Power-chart application to ensure verification of appointments and surgical procedures performed efficiently.
• Assisted medical teams during the implemented phase of health systems EMR (Electronic Medical Record) and provided technical resolutions to issues encountered during go-live.
• Managed and reported on defect tracking for user testing.
• Trained and supported ward staff on how to register and discharge patients using PM Office methodology.
• Supported and assisted staff with customized appointment booking software application.

Confidential

Waiting List Coordinator

Responsibilities:

• Assembled and managed adult patient waiting lists for elective surgery, and scheduled visits based on government targets.
• Validated the accuracy of elective admission lists and inpatient waiting lists in the practice management system.
• Recorded and tracked discharges and untreated patients; adjusted data to correct schedules for required appointments and procedures.
• Negotiated TCI (To-Come-In) dates directly with patients in line with government-set targets.
• Communicated clinical information to patients relating to their procedures and treatments, ensuring appropriate distribution of patient information booklets.

Confidential

Project Administrator

Responsibilities:

• Organized monthly committee meetings, administered drug and medical technology projects, and updated databases with required information; supported a project manager and associate director.
• Distributed documentation to management for review before committee meetings.
• Processed expense reports for committee attendees that made decisions on medication and health devices used in hospitals.