Business analyst/supervisor Resume

SUMMARY

Collaborative and knowledgeable project manager seeking to utilize the ability to lead cross - functional teams, commitment to project deadlines, and track record of successfully managing client relationships to be an asset in keeping multiple projects running smoothly and holding teams accountable.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Business analyst/supervisor

Responsibilities:

Manage and handle project assignments using PMBOK standards to ensure timely completion, transparent and timely communication, and successful completion within scope.
Apply knowledge of departmental policies and federal laws and regulations to ensure completion of assigned duties to self and staff are handled accordingly.
Maintain effective communication channels with Congressional Offices and other external stakeholders to provide research results, information analysis, and other high-priority requests.
Assist with studies and projects, perform data analysis, and write reports on studies and results as needed.
Ensure operational readiness, accurate resource allocations, and preparedness for day-to-day and special tasks and assignments.
Responsible for tracking deliverables and milestones to ensure timely completion is maintained.
Review end-to-end processes and embed new consistent processes across business units.
Provide technical guidance, training, and mentoring to staff and new employees.
Analyze, investigate, and develop plans to address risks and issues..
Continuously monitor and evaluate processes to identify areas of improvement to develop and advise the leadership of process changes.
Use numerous government databases to collect and analyze business data to preserve system integrity, have informed dialogues about processing methods, and boost unit efficiency.

Confidential

Claims analyst

Responsibilities:

Created and presented changes to area specialists, other SMEs, and leadership based on research, subject matter knowledge, and information gathered from peers.
Responsible for documenting project requirements to ensure business unit functionality and requirements were captured.
Investigate, analyze, and resolve earning and payment discrepancies utilizing various tools, methodologies, and appropriate policies.
Utilize this information to resolve differences when found and provide feedback and guidance to impacted Social Security participants.
Built relationships with customers and stakeholders to leverage communications and understanding to utilize information to develop strategic plans and processes..
Researched policy, regulations, and other sources to evaluate and ensure issues were handled according to SSA policy and procedure.
Accessed procedural policy to follow appropriate steps to complete technical procedures. Confirmed that complex cases were processed correctly.
Monitored and addressed risks to avoid escalation to issues when possible. Worked with management to track and resolve issues.

Confidential

GENERAL MANAGER

Responsibilities:

Documented requirements, ensured traceability documented, and validated successful implementations.
Managed and maintained vendor relationships to ensure deliverables were met.
Assisted with developing KPIs and tracked progress to present reports and insight to key stakeholders.
Served on multiple project teams, serving in various roles as needed.
Designed workflows to document existing procedures to determine inefficiencies and waste.
Reviewed and interpreted user and employee feedback and conducted research to stay abreast of trends. Reported insights to team and leadership.
Consistently monitored and managed resource allocation to ensure tasks were handled timely and efficiently.