Objective

• Desiring a challenging and responsible opportunity by bringing flexibility through professional real world experience

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

Sr Analyst

Responsibilities:

• Subject Matter Expert in workflows, functionality, and roles & responsibilities within the internal business system
• Translate functional and business requirements for PIM solutions into actionable requirements
• Ability to take complex processes and document into understandable artifacts.
• Write test scripts, map requirements to test scripts and prepare requirements traceability matrix
• Develop user guides and training documentation and support change management and solution adoption
• Execute system testing, and support user acceptance testing
• Analyze current master data management processes and make recommendations for improvement based on needs and professional business knowledge
• Assist in the identification and root cause analysis of bottlenecks in current master data processes
• Provide system administration for the Product Information toolset, including setup of user profiles and notifications
• Perform analysis of various Data objects to support data quality improvements and mass updates
• Assist stakeholders in the creation of ad - hoc Data reports to support business decision making
• Collaborate with stakeholders and technical team to prioritize and group system changes into planned releases

Confidential, Green Bay, WI

Business Analyst

Responsibilities:

• Acts as a liaison between technology and the business lines for the creation and specification of business requirements
• Facilitate business, functional and non-functional requirements explanation and analysis and document outcomes.
• Proactively participates in the development of testing scenarios, test script creation and execution, when required.
• Develop effective and efficient user interview questionnaires and workshop agendas.
• Model business processes and extract business rules from those processes.
• Identify and document use cases and use case diagrams. Create use cases/use stories/scenario design/use case diagrams.
• Facilitate the definition and approach to vendor selection and assessment methodology. Facilitate vendor demonstration sessions.
• Produce artifacts (work products and deliverables) required by the SDLC process and business requirements management methodology.

Confidential, Green Bay, WI

IT Systems Analyst

Responsibilities:

• Support various applications and technologies to ensure system availability and stability by responding to and resolving Tier II support calls from ITS Service Desk
• Resolve critical business outages and provide incident and problem management
• Utilize IT Best practices/Tools related to application support, implementation, and documentation
• Lead troubleshooting efforts
• Investigate problem issues, data discrepancies
• Diagnose and identify root cause
• Identify problematic system trends and work to resolve them
• Work with external vendors to escalate application issues
• Cultivated partnerships with internal business units and staff
• Cultivated and maintain partnerships with outside application vendors
• Understand, execute complex unit level testing
• Engage external vendors to improve applications though support calls and enhancement requests as approved by management.
• Complex troubleshooting
• Complex application technical support
• Understand general IT concepts and functions that impact supported applications
• Provide input into technical assessments of vendor applications and acts as a liaison between vendor solutions, internal technical teams, and business line teams.
• Coordinate and leads work of third-party staffing solution team members.
• Present to enterprise governing bodies (Architecture Review Board, Change Management, Quality Assurance Review, etc.)
• Responsible to correctly sundown unused system components after determining and eliminating all dependencies to other systems

Confidential, Waukesha, WI

IT Application Administrator

Responsibilities:

• Support Business users
• Application maintenance and support to minimize service disruption
• Facilitate Application environment efficiency
• Utilize IT Best practices/Tools related to application support, implementation, and documentation
• Lead troubleshooting efforts
• Investigate problem issues, data discrepancies
• Diagnose and identify root cause
• Monitor/evaluate and report on overall system performance
• Identify problematic system trends and work to resolve them
• Work with external vendors to escalate application issues
• Plan/coordinate upgrades, patches, enhancements, migrations
• Plan/Develop/Perform use case testing
• Document technical specs
• Analyze release levels and compatibility for both current and potential business applications
• Map current/future integrations
• Implement new business applications
• Identify, evaluate, and document risks pertaining to new and current business applications
• Cultivate partnerships with internal business units and staff
• Cultivate and maintain partnerships with outside application vendors
• Gain solid understanding business processes, data, and workflows
• Adhere and enforce Change Management policies
• Support Project Managers and Developers to define scope, requirements, and designs
• Server preparation
• Application/Server optimization
• Installing/Configuring software
• Data loads

Environment: Longview, OneSource, SAP, Sage, John Galt, Microsoft Office, ERP, SQL, Microsoft Server, Windows 10

Confidential, Milwaukee, WI

Data Steward

Responsibilities:

• Support Business Data processes
• Project participation including understanding of full lifecycle implementations for Enterprise applications
• Business Administration for FlexPLM System
• Guide and implement User experience improvements in FlexPLM
• Develop Information Steward data scorecards
• Single point of contact for interactions between Business units and IT for resolving issues relating to Master data
• Harmonize Data, Business rules and Processes to meet objectives
• Maintaining Data Flow Diagrams
• Monitor Data health
• Data correction
• Idoc monitoring and correction
• Define Data Quality Metrics
• Enforcement of Data Standards
• Enforcement of Data usage/access
• Audit usage of data
• Track and report on Data Quality Compliance
• Define and provide ongoing enhancement of the data quality attributes, dimensions, metrics
• Ensure Master Data rules/processes are followed and documented
• Assist in the development of the strategic direction of Data Governance
• Responsible for working with different areas of the organization to ensure that implementation of Data Governance Principles, Policies, and Standards are incorporated
• Collaborate with data owners to consult on and research data structure or data content issues and design effective data solutions
• Provide support to analyze, review and interpret data in existing databases to identify the data extraction, transformation, and loading requirements
• Test Data for acceptability of changes for usage
• Perform analysis of legacy data to identify anomalies and inconsistencies
• Provide dedicated support with critical experience and skills to effectively support the migration of legacy data into a new enterprise system repositories

Environment: SAP ECC, SAP MDM, Information Steward, Business Intelligence, PTC Windchill, PDMLink, FlexPLM, Microsoft Office, AS400, PLM, ERP, SQL

Confidential, Milwaukee, WI

Business Systems Administrator/CAD Support Engineer

Responsibilities:

• System Administration for current and legacy systems
• Customer Management (Training/Communications/Issue resolution)
• Maintain data security
• Data Management
• Responsible for providing technical support to engineering systems, software, and databases
• Administer and maintain engineering data including, CAD model, drawing files, BOM and Enterprise parts
• Main support for Enterprise Change Management processes
• Support Business Data processes
• Support Product Development processes
• Continuous Improvement projects
• Prepare and update Business Process Requirements and Software System Requirements
• Requirements gathering and solution options development
• Validate technical designs created by IT developers against functional business specifications
• Develop and improve current business processes
• Perform analytics and troubleshooting
• Various project participation including understanding of full lifecycle implementations for Enterprise applications
• Create and maintain documentation for training and support teams
• Research new and existing technology
• Update and maintain process documentation (ISO)
• System configuration
• Develop and maintain CAD standards
• Validated engineering applications for Windows 7 roll out
• Created documentation for training and Help Desk teams
• Tier 2 support for over 1000 users

Environment: Windchill PDMLink, ProjectLink, FlexPLM, Creo Parametric 2, Siemens Teamcenter, PDG, VadarERP, PDM, PLM, AS400, SAP, MS Office, MS Word, MS PowerPoint

Confidential, Milwaukee, WI

Global Information Systems Intern

Responsibilities:

• Tier 1 Help Desk support for over 8000 end-users
• Tier 2 support of manufacturing and product development/styling offices
• Served as Primary On-site Support for 950 end-users
• Assist in network, software, hardware trouble shooting and escalation
• Researched new and existing technology to help improve Information services procedures
• Creating FAQ help desk resolutions to common and uncommon issues
• Responsible for completing upgrade on hardware per lifecycle management
• Provided support and guidance for Windows XP roll to eight areas of the Product Development Labs
• Main support for video conference rooms
• Planned and executed network cabling runs and termination
• Troubleshoot tasks for customers including network connectivity, and various software/hardware issues
• Setup individual computers/laptops and configured applications and communications software
• Provided immediate, emergency response for onsite customers, field technicians and laptop support
• Troubleshoot Wireless networking issues
• Utilized Active Directory for the management of users, computers, and groups
• Helped maintain assets for mid-size corporation

Environment: Microsoft Office suite, McAfee Endpoint Encryption suite, IBM Tivoli Global Service Desk Tivoli Provisioning Manager for OS Deployment IBM Maximo Asset Management, Microsoft Active Directory Windows: 7, Vista, XP, and Windows Server 2008/2003

Confidential, East Troy, WI

Global Information Systems Intern

Responsibilities:

• Served as Primary On-site Information Systems Support for 250 end-users
• Provided immediate, emergency response for onsite customers, field technicians and laptop support
• Setup individual computers/laptops and configure applications and communications software
• Assist in network, software, hardware trouble shooting and escalation
• Created FAQ documentation for help desk resolutions for common and uncommon
• Researched new and existing technology to help improve Information Services procedures
• Network switch replacement
• Planned and executed network cabling runs and termination
• Maintained network room, change backup tapes
• Troubleshoot Wireless networking issues
• Maintained File Service access for users, lists, folders
• Maintained security and access rights in Windows Server 2003 Active Directory
• Utilized Active Directory for the management of users, computers and groups
• Troubleshoot issues for customers including network connectivity, and various software/hardware issues
• Main support for video conference rooms

Environment: Microsoft Office suite, IBM Tivoli Global Service Desk, Microsoft File Services, Microsoft Active Directory, Windows: 7, Vista, XP, Server 2003, Cisco routers/switches