SUMMARY

• Sincere, committed to my work, always looking to learn, always looking to deliver and strive to give my best in whatever I do.
• Decisive, Action oriented and result focused individual with 10 plus years of global IT experience.
• Well versed in software implementation within various stages of the software development lifecycle in Agile, RUP and Waterfall models.
• Extensively worked in Healthcare Insurance, Healthcare Benefits Administration Domain, Healthcare Digital Marketing, and Healthcare Products and working knowledge of Continuum of Care and PBM.
• Extensively worked with onshore and offshore model with teams from different countries.
• Worked on Requirement gathering, documenting dataflow diagrams and process flow diagram, system design document, documenting scope statement, business requirement document, SOW, Project Charter, Business Requirement Document, functional requirement documents, user stories, User Acceptance test case traceability matrix, and Project schedule high - level, Cost Benefit Analysis, Process Modeling, Process Flow, Business Process Analysis.
• Creating user acceptance test cases, standard checklist, check sheet, defect tracker for UAT.
• Performing Integration testing, System testing and User Acceptance Testing.
• Strong documentation skills, experience BRD, scope statements, user stories, test cases, test plan, test strategy, dataflow, process flow documenting user manuals, transition documents.
• Knowledge of Six Sigma, SEI CMM Quality processes and executed the projects involving CMM level 5 processes and Six Sigma.
• Experience managing teams, developed project plan using MS Project or MS Excel, project schedule, WBS, WBS dictionary. Managing work using Maestro Application, Workshop, User training.
• Experience conducting standup calls, presentation, transition meetings.
• Debrief findings of system testing and user acceptance testing, regression testing.
• Managing lesson-learned documents, Q&A logs and risk management log.
• Conducting the status meeting or facilitate the requirement elicitation with client, client team or technology team, conducting presentation and debriefs.
• Earned Confidential Star award for the excellent performance in three different projects within Confidential for year 2015.

TECHNICAL SKILLS

Profile: MS Project, SharePoint, Maestro, MS Visio, MSWord, MS Excel, MS PowerPoint, File

Aid for: DB2, Advance Query Tool, Command Center for DB2 SQL, SPUFI, IOF, JESIBM-3270 Mainframe, Beyond Compare, Advanced Editor tool DB2, SharePointLotus, JIRA, ASANA, Project Liber, Maestro.

Notes: MPE/IX,IBM Compatibles, TFS,CMS, WORKDAYCOBOL, JAVA, JCL, SQL, VB, SAS, Microsoft VSS, RMS, Endeavor, DB2, MS-Access, ALLBASEOracle database, Work Force Management.

Methodology: Waterfall, Agile, RUP

PROFESSIONAL EXPERIENCE

Business Analyst Consultant

Confidential

Responsibilities:

• Conduct Gap analysis and documenting Business requirements document, prototypes, estimate story points, user stories and UAT test cases, dataflow, process flow, story boarding.
• Gather requirement related to screen design, report design, business rule, formula to calculate fields, escalating and solving daily problem related to application.
• Resolving performance issue or issue related to database Management System. Work with DBA to resolve issues related to database.
• Identify all the product backlog items and perform backlog-grooming sessions.
• Participate in the sprint planning session.
• Perform Feasibility Analysis and document SOW and Charter, Project Estimation.
• Create Cost Benefit Analysis and RFP for acquiring new server for the Project.
• Conduct presentation of Charter, BRD, and Requirement changes to the Business Team.
• Document the cost benefit analysis and share with leadership team.
• Work with development team for their questions and queries.
• Update and Present Business Team about the development of the application and changes.
• Learn and understand other application and their working and share the information with other Project Team.
• Conducting meeting, presentation, workshop, and walkthroughs.

Business Analyst Consultant

Confidential, Itasca IL

Responsibilities:

• Conduct document analysis, analogous requirement gathering session, interviewing client team.
• Define the SOW and Proof of Concept document.
• Identifying the possibilities of connections, documenting BRD documentation.
• Lead the Project in PMO capacity for installation new server and new database copies and their image copy on the server.
• Work and coordinate project between vendors and Project team. Project Management tool used was Asana and Project Liber.

Business Process Improvement Consultant

Confidential, Chicago IL

Responsibilities:

• Gap analysis Report on identifying issues with 834 files and reduce the SLA time processing for the file.
• Define requirement for Eligibility and Enrollment for the Vivida Health Plan, Miami Health Plan, and Light House Health Plan.
• Create Policy, procedure, dataflow, process flow for the several processes and policy related to mailroom processing of HCFA and UB forms, Processing reconciliation file with CMS etc.
• Help Process Improvement Team to identify process and in defining process flow diagram.
• Identify all the business process of operation team and prepare the checklist for easy execution of weekly, monthly and yearly processes..

Business Technical Analyst

Confidential, Lincolnshire IL

Responsibilities:

• Supported HRIS /Payroll, Other daily benefits files, issues, enhancement and defects related to it.
• Lead Implementation of Health Spending, Flexible Spending account, reports, re-amortization and Amortization of accounts for several clients.
• Retiree life implementation - Analyze, Define requirements and Load data for the participants, reports and verification report and verification query.
• Automation of several processes.
• Define requirement for Interface, Reports or API interface and get it implemented from offshore team.
• Test the API, SMTP or other connection.
• Experience working on project using RUP methodology, Waterfall Methodology and Agile Methodology.
• Conducting requirement elicitation, facilitating brainstorming session between various teams.
• Documenting business requirements, user stories, process flow, data flow, etc.
• Document Project Schedule, WBS, WBS dictionary, manage task using Maestro Tool.
• Conducting presentation/handoff of requirement document to all associated team.
• Creating and managing functional requirement documents.
• Conducting or participating is document review for functional specification, nonfunctional specification, test cases review or test results review.
• Create and Manage Project Schedule for all the related items. Report updates to team and PMO.
• Support integration testing efforts, system testing efforts and regression testing efforts.
• Provide feedback on the deliverable’s during walkthrough sessions; provide guidance to team when required.
• Create, manage and document Risk Register and Risk response.
• Create traceability matrix to track the requirement through the deployment phase.
• Managed process improvement group and recommended process improvement and process automation.
• Document process of record management, version control and content management.
• Update status to client team, client and vendors.
• Conduct Training, hand’s on or Workshop to transition work packages.
• Liaison with transition accounts to package each of the functionality and transition it to ongoing team.
• Lead offshore and onshore team for development work.
• Create test strategy and UAT test plan document to ensure the quality of deliverables.
• Work with other project teams and outside vendors to facilitate smooth integration.
• Liaison with business, testing and development team to fast track bug resolution.
• Perform user acceptance testing and validate each work package before transition.
• Liaison with transition accounts to package each of the functionality and transition it to ongoing team.
• Document the transition plan and schedule, user manual, transition document and sign off on each work package before transition.
• Actively participated in Process Improvement Group and recommended process improvement and process automation.
• Work on daily metrics reporting entire backend team and mitigate the delays and risks.

Senior Associate

Confidential, Chicago IL

Responsibilities:

• Manage internal and external client and vendors.
• Analyzed the existing Lockbox system and documented the process.
• Understanding the process and develop and maintain checklist for execution.
• Prepare gap analysis for the project.
• Suggest and include the approved process improvements to team.
• Create and constantly update the checklist used by team to run the processes.
• Liaison with various Business group to understand the business model/requirement and update the old requirements documents.
• Liaison with “Receivables Edge” application team to understand the new requirement to support new formats.
• Document the process flow diagram.
• Develop and maintain relationship with client
• Lead Acceptance testing efforts.
• Supported Onboarding of resource and training on the Receivable Edge application.
• Analysis of existing code and text files to create a migration strategy specific to a user group.
• Analysis of Risk and Issues and its resolution on time.

Team Lead Project Coordinator

Confidential, Bloomington IL

Responsibilities:

• Participate in planning meeting, database design meeting, and requirement brainstorming session.
• Add or update the use case document.
• Requirement elicitation, facilitate the brain storming session for requirement, document requirement, process flow, dataflow, dataflow diagram.
• Analyze, evaluate and document for any new requirement.
• Participated in planning meeting, created work break down structure, and participated in creation of project plan, scope document, and estimation of project.
• Liaison with service analyst in setting up the design standard for technical specification design, coding and test cases.
• Work with UI leads to coordinate integration between backend and frontend.
• Lead the development for technical specification documents, coding, unit test cases, unit testing of services and unit test results.
• Conducted QA review meeting of the technical specification, codes with service analyst, DBA’s and tech leads.
• Ensured quality of each configuration item.
• Coordinate creation and execution of Integration, System Test Cases and acceptance test cases.
• Coordinated Unit Testing, Integration Testing, System Testing, Performance Testing, and Acceptance testing efforts.
• Writing and Tuning SQL Queries for the integration, system and acceptance testing.
• Manage configuration item and deliverable in configuration tool called Revision Management System
• Resolving data communication problems in MQ or with external vendors.
• System testing application with team of Business analyst and tech leads of mid-tier and UI team.
• Fixing bugs in the application, fixing code for any changed functionality. Implementing new functionality whenever required.
• Service Support the application in production for 3months after production.
• Transition & Documentation.
• Helped service analyst to understand the procedure for fixing problems in production.