SUMMARY

• Over ten years as a Sr. Business Systems Analyst.
• Four years in Project Management
• Five years in the Mortgage industry and three years in Healthcare Insurance.
• Apply the e - commerce methodology during development and modifying of the websites.
• Over four years of experience writing requirements, use cases, workflow documentation, and developing user acceptance test plans for large complex business system development.
• Design, develop and deliver complete solutions to customers.
• Led functional, systems and user testing: completing them on time, within budget and matching performance goals.
• Experienced in performing System Integration, User Acceptance Testing, and User Training
• Knowledgeable in creating test scenarios and development of test plans.
• Strong analytical skills with extensive customer service experience.
• Excellent communicator with strong interpersonal skills and superior organizational abilities.

TECHNICAL SKILLS

Architecture: Client/Server, Internet/Intranet, E-commerce, Telecommunications, Redundancy, Backup.

Operating System: Windows, IBM AS400 and UNIX .

Database: MS SQL Server, Oracle and MS Access.

Language: SQL, PL/SQL, Visual Basic, VBScript, JavaScript, HTML, XML, UNIX and C++.

Tools: Waterfall, Agile (SCRUM), RUP, Rational Suite Enterprise Clearquest, AMDOCS Enabler, MS Office, MS Project, Visio and FrontPage, SharePoint. Empower (Loan Origination System), Lon Lending.

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst

Responsibilities:

• We customize Loan Origination System, present it to our client to use and we support it until they are able to support it.
• Gather, analyze, specify, and validate the business needs.
• Used UML language has four phases, specify, visualize, construction and documenting on development process of the project.
• This includes interviewing users and gathering and compiling user requirements to convey to development teams throughout the software development lifecycle, testing, and training.
• As a Business Analyst also created the functional and/or technical requirements, along with user interface requirements, as needed to support the business requirements.
• Drawing of as is and to be diagrams.
• The Business Analyst will apply proven communication, analytical, technical, and problem-solving skills to help support the development process.
• Ensure that project deliverables are met according to specifications.
• Customizing the enterprise solution to meet the client’s demand.
• Facilitate JAD sessions that included business owners, vendors etc.
• Acting as an a liaison between the SME and the developers
• Gathering requirements from the business users, apply the Agile methodology to the project and build the BRD.
• Have experience in performing Systems Integration.
• Performing User Accepting Test
• Applied the SDLC methodology
• Loan servicing industry.
• Train the business users on how to use the systems.
• As is and to be diagrams.

Confidential, Newport Beach, CA

Business Systems Analyst

Responsibilities:

• I managed a medium project for sales and marketing department who needed an e-signature tool for sign-off by senior management before the product is advertised. I was actively involved in the process of choosing a vendor. During this process, I communicated with SME, QA, the chosen vendor, and Sr Management through JAD sessions.
• Conducted JAD sessions with various Business Users and vendors and upgraded the enterprise application.
• Conducted intense requirements gathering sessions with team leaders and functional managers.
• Translated the business requirements into technical specifications and managed UAT testing.
• Worked as part of an agile team to solve problems and deliver projects.
• Updated e-Commerce website using HTML and XML for front -end, VB and SQL for back-end processes. For example if someone buys a commodity, it shows on the screen automatically the changes.
• Created test scenarios and developed test plans to be used in testing business applications
• Used SharePoint to post meetings as well as project’s progress
• Use Unified Modeling language in development..
• Used Visio to draw as-is and to-be workflows (diagrams) as well as a BRD.
• Performing User Acceptance Testing
• Run Basic queries using SQL.
• Worked in AS400 experience

Confidential, Orange, CA

Business Systems Analyst

Responsibilities:

• Moved from the old legacy (Peck) to the new enterprise application .It was a built in application so we started from scratch. This new application was going to be used by internal and external customers which include Brokers-Portal, SME and Developers. We used Agile, SDLC and waterfall methodologies. The developers used VB, C# and back end SQL which I understand very well because of my background.
• E-commerce; Word and Brown is a healthcare insurance Company. It has different health plans. They are all posted on their website for Brokers and other businesses like Kaiser, California choice, health net etc.
• .I did gathering requirements, documentation and being a liaison between the SME and developers.
• Supported the claims and billing department by upgrading the old systems.
• Created test scenarios and developed test plans
• Developed functional and system design specifications
• Responsible for writing uses cases and functional requirements.
• Worked with the QA team to provide regression testing for a new insurance portal.
• Organized, traced and tracked requirements, including changes, throughout the project’s life cycle.
• Interpreted customer business needs (internal and external) and translated them into Application and Operational requirements.

Confidential, Rosemead, CA

Senior Business Systems Analyst

Responsibilities:

• Defined as is and to be workflows using Visio tool.
• Analyzed complex data/information and made recommendations to the business users through JAD sessions.
• Liaison between business, technical, and other departments.
• Responsible for process improvements, making specific improvement recommendations for business processes that impact multiple organizations and/or the entire business unit.
• Used Unified Modeling Language (UML) in this project.
• Clarified technical and business requirements, documentation, development of Future State strategies and acting as SME for existing systems
• Performing User Acceptance Testing.

Confidential, Irvine, CA

Senior Business Analyst/Project Analyst

Responsibilities:

• Process improvement to the enterprise application known as Empower .Empower application is used to communicate well with the users. I made the required changes to empower. I documented the business requirements, wrote Use cases and upgraded when required, .for example. If SME wanted to change from billing every two weeks to every month, I would write a use case and forward it to developers to code, I would test, if it is solved then close. I monitored defects.
• Responsible for project documentation including business process flows using Visio and business rules, functional specifications, application and interface specifications, training documentation and presentations, and reference material..
• Facilitated professional meetings and JAD sessions.
• E-commerce; borrowers come to this website to choose what kind of plan that match with their requirement. I help the Subject matter expert to update the website working with the developers.
• Gathered requirements from cross-functional user groups and developed functional specifications.
• Skilled with Rational SDLC methodology, including documentation of requirements, and Data Mapping.
• Used the Agile Methodology in project lifecycle. This methodology lowered risks and costs.
• Used Use Case Methodology, Rational Unified Process and SCRUM methodology to collect specifications and develop applications.
• Executed test scripts while building and maintaining test environments. Performed defect tracking and maintenance.
• Worked with business and technology leads to identify appropriate data for testing, and then prepared test cases.

Confidential, Irvine, CA

Project Specialist/ Lead Analyst

Responsibilities:

• Defined resources; coordinated both in-house development group and off-shore developers.
• Loan servicing industry.
• After we built the .net application, the consumer were able to use the new systems to choose products easily and faster.
• Involved heavily in two major projects as Lead Analyst/Project Manager.
• Facilitated professional meetings and JAD sessions and participated in planning and coordinating activities of departmental projects.
• Gathered requirements from cross-functional user groups and developed functional specifications. Specs were turned over to the New Invoice vendor for coding, testing and implementation. Acted as the key liaison between Confidential and the New Invoice vendor.
• Used Unified Modeling Language, Rational Unified Process and SCRUM methodology to create new .NET application.
• Responsible for business requirements gathering and communications activities with customers and management.
• Supported and assisted developers and QA in developing Quality Control test plans and test scripts, as well as supporting all testing phases.
• Used Clearquest tool to monitor defects and produced a report for Senior Management.

Confidential, Rosemead, CA

Business Analyst

Responsibilities:

• Communicated system changes and processed to appropriate personnel, documenting any processes as necessary.
• Tested new features and changes to internally developed software applications.
• Day-to-day testing of product updates and releases and created QA deliverable documents such as Test Scripts, Test Plans and Test Cases.
• Coordinating scripting needs within the QA team to maintain a comprehensive regression testing library.
• Worked with the compliance department for the PEPPER project.
• Defining and designing as is and to be workflows.

Confidential, Atlanta, GA

Business/Systems Analyst

Responsibilities:

• Performed System Integration and User Acceptance Testing.
• Used Excel to design worksheets and Crystal reports to customize business reports.
• Provided consulting services to a number of small to mid-size business on how to use Peachtree Software.
• Contributed to development and deployment of Peachtree Software products that sold in retail stores throughout the country.
• Assisted customers with installation of Crystal Reports on their Peachtree software as an add-on if they wanted to customize their reports.
• Contributed to product direction and enhancements via active and open communications.
• This is Company that I learnt e-Commerce. I used XML to update inventory and SQL for database i.e bank end.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Defined technical specifications and requirements using a structured development methodology.
• Developed project plans using Microsoft Project and some billing.
• Implemented data extraction, data mining, data access, and resolved database performance - capacity and data distribution issues.
• Run basic queries using SQL.
• Prepared and distributed various reports per schedule using Crystal Reports.
• Reviewed, analyzed and evaluated business systems and user needs.
• Maintained and recorded business transactions: Bank Reconciliation, Account Receivable, Account payable.
• Used alphanumeric database system and managed inbound calls.