SUMMARY

• An established business and information technology analytics professional with 35+ years of experience in project and program management, business analysis, developing requirements, processes and solutions including legacy systems, B2B/B2C/C2C/BSS, e - procurement system applications, system integration, Internet/web business models and Electronic Data Interchange (EDI & API).
• Industries: Hospitality, Retail, Retail Apparel, High Tech, Manufacturing, Distribution, Logistics, Transportation, Telecom/Cable, Public Sector; State and Local Government Workforce, and eCommerce.
• Extensive experience with project/program management and business requirements gathering, business process flow, business process modeling and mock-ups/wireframes.
• Held mid-level to senior management level positions. Successfully responsible for complete delivery of projects from inception to go-live to postproduction support.
• Experience in creating Use Case Diagrams, Process Flow Diagrams and Data flow diagrams using MS Visio and various proprietary workflow tools.
• End-to-end project management functions including maintaining project time frames, budget estimates and status reports.
• Knowledge in creating key Business Analysis Documents such as Vision and Scope Documents, Feasibility Study Documents, Business Requirement Documents (BRD), Functional Requirements Documents (FRD), Use Case Documents, User Stories and Project Plan Documents. Working PMBOK knowledge.
• Experience in management of requirements throughout the entire Software Development Life Cycle (SDLC)
• Hands-on experience in numerous SDLC methodologies such as Agile Scrum, Waterfall, and Rapid Application Development (RAD). Agile Certified (2017)
• Experience in developing Test Plans and Test Cases based on the functional requirements and carrying out User Acceptance Testing (UAT).
• Held simultaneous roles as Project Manager and Business Analyst as well as each role singularly.
• Experience in using MS Project to create, manage schedules, resources, and track project progress.
• 35+ years of managing EDI/API and Web development projects/programs, as well as post-production program management. Experience in managing teams as large as 60+ direct reports and additional 55+ matrix reporting of IT development teams. Projects ranged from short term 3-month projects to ongoing multi-year projects.
• Experienced in development of ROI and TCO projections. Budget and resource cost management.
• Extremely proficient in the complete development of RFx’s, including RFI, RFQ and RFP.
• 5+ years’ experience with State Government agencies as related to Unemployment Insurance claims, benefits, appeals and tax. Independent Verification and Validation (IV&V)
• Experience participating in cross functional offshore teams; based in Europe, India, China, and Mexico.

TECHNICAL SKILLS

Database Systems: MS Access, SQL basics

UML Tools: Microsoft Visio; TopTeam; PIM systems workflow

SDLC Methodologies: Agile; Scrum/Kanban, Waterfall, Rapid Application Development (RAD)

Other Tools: Azure DevOps (ADO), Postman, Visual Studio/Code, MS Project, MS Visio, Microsoft Office Suite, Pivotal Tracker Jira, Confluence, Bravo Solutions procurement suite, Global eProcure procurement suite, base TFS knowledge. Confidential PIM (Now OpenText); Teams/Zoom/Webex/LogMeIn/GoTo

PROFESSIONAL EXPERIENCE

Confidential - Washington, DC

Senior Business Analyst

Responsibilities:

• Azure DevOps management and organizational structuring.
• API development for reporting needs.
• UI Tax specification reviews
• Independent Verification and Validation (IV&V) UI Tax application SQA testing
• Data conversion reviews
• Living Water Pressure Washing - Floral City, FL
• Iris99 New England - Nashua, NH

Confidential - Palm Harbor, FL

Director

Responsibilities:

• Successful management of a team of 60+ Business Analysts and Tech Writers, Project Managers/Scrum Masters and SQA Analysts.
• Provided daily and long-term guidance for the group as related to functions of business analyst (Product Owners) and project managers (PMO) responsibilities, including production incidents, functional specifications, and application testing and project plans and schedule.
• In collaboration with the entire Senior Management Team, transitioned the company from Waterfall to an Agile/Scrum hybrid methodology. Facilitated and mediated business process reengineering. Trained PMs on role of Scrum Master. Filled in as Scrum Master as needed.
• Full project/program delivery from execution to postproduction support.
• Creation, guidance, and monitoring of the project plans, both internal and client facing.
• Participation in the IV&V efforts for the Pennsylvania project.
• Evaluated and develop joint solutions to improve programs.
• Managed the analysis of business and user needs, document requirements and translate both into proper specifications for each project.
• Primary point of contact for stakeholder expectations, conflict resolution, and communications with client senior management.
• Collaborated with clients, business leaders, and internal software architects and development teams to ensure that the direction, scope, and dependencies were identified and documented.
• Attended client meetings to provide insight, expertise, and potential integration options/solutions.
• Successfully managed numerous data conversion efforts from legacy to new cloud/web-based solutions.

Confidential - St Petersburg, FL

Project Manager/Business Analyst

Responsibilities:

• Support to ongoing projects by providing BPM, documentation, requirements, and project plan assistance to various operation teams.
• Requirements gathering; BRD specs.
• Process gap and definition review and documentation
• Test script development and UAT execution
• Project plan development
• Limited Jira usage
• Role was within the Field Operations department, reporting to Senior Director and Program Manager
• Projects included, Contractor Invoice Automation (CIA), Commissions system conversion, Self-Install Kit and a handful of one-off tasks related to operations and processes.
• Acted in the Scrum Master role as needed. Coached team members on Agile Scrum methodology.

Confidential - Boca Raton, FL

Business and Functional Analyst

Responsibilities:

• Support for the typical Business and Functional Analyst functions including:
• Requirements gathering; use cases, and user stories.
• BRD and FRD specs
• Test script development and UAT execution
• System Integration Testing (SIT) and UAT test scripts and execution.
• Role was within the Merchandizing Pricing IT department
• Primary application area is for the Vendavo pricing system.
• Secondary application area is in the IPS (Promotions/coupon systems)
• PIM-Product Information Management
• Involved in the integration project for their Tech Depot (technology) division into Confidential .
• Participated in the early stages for the Confidential / OfficeMax merger, prepared data mapping for conversion to OD.
• Waterfall and Agile methodology, depending on department.
• Company was 100% pure Agile. Filled in as Scrum Master as needed for gaps in positions.

Confidential - Fort Myers, FL

Project Manager/Business Analyst

Responsibilities:

• Provided two roles for the SDLC Agile process of project manager and business analyst.
• Primary role was establishing the Project Management processes and procedures for the newly formed Strategic Development group within the eCommerce division.
• Established PMO project plan for over 10 ongoing and new projects.
• Established and tracked progress of reoccurring program management functions.
• Established Executive Summary reporting needs.
• Provide business analyst function for the UX/UI aspects of project development include wireframes, copy, visual design, usability prototypes and testing.
• Responsible for driving the business requirements through the IT infrastructure which include the BRD and FRD specs.
• Tracked all cost and budgeting facets of the projects which included both internal departments and outside graphic design agencies. Chicos followed a hybrid Waterfall and Scrum methodology. Coached staff on Scrum Master role.

Confidential - Atlanta, GA

Project Manager/Business Analyst

Responsibilities:

• Provided two roles for the SDLC process of project manager and business analyst following the Agile Scrum and Waterfall methodologies.
• Prepared high level and detailed business requirements documents as required.
• Projects ranged from short term (2-6 weeks) and large multi month projects, often handling 5-6 projects at one time.
• Business requirements as required utilizing the AQSCI-R methodology as well as end to end execution of RFx process including question creations, weighting, edits, timeline.
• Responsible for driving the business requirements through the IT infrastructure to ensure correct goals were being achieved.
• Spend analysis and reporting; including by spend category, hotel and brand, and year over year comparisons.
• Interacted with category managers and stakeholders to gather business, new spend and procurement requirements.
• Utilized PeopleSoft and Bravo Solutions for data extract reports utilized in various spend analysis needs.
• Created spend and product database is MS Access using various source data points, including Excel, PDF rips, and raw data tables.
• Created queries and extract files for pivot views, data graphs and trend Pareto charts.
• Perform extensive data cleansing tasks and field name standardization as require supporting feeds from cross platform systems, both internal and external to the company.
• Performed numerous data projects included, name and alias cleaning, field name conventions, company owned and franchised data standardizations.
• Assisted in the requirements and execution of converting from a decentralized order process to a centralized system-based e-Procurement system.
• This was a 95% remote telework position reporting to a Director in the UK.

Confidential - Raleigh, NC

Business Analyst

Responsibilities:

• Client was Macy’s, working on the upgrades to their retail website, include updated and maintained product cost, retail prices, content and transactions and copy writer processes.
• Gathered and documented stakeholder business requirements for all aspects of project development.
• Developed all technical documentation for the PIM process workflow for all the client’s approval process.
• Assisted with the creation, final edits for the final version of the functional specifications design and documentation.
• Generated the system workflow design within the PIM Product Information Management) system.
• Develop test case scenarios for the phase 1 implementation of the PIM application into client’s production environment.
• Managed and executed the UAT process, including Confidential and client team members.
• Developed, presented for approval all training documents for client staff.
• Conducted onsite an online training for “Train the Trainer” program to client for roll out to entire personnel.
• Documented post-production, conclusions document.
• Documented high level business requirements for phase 2 of the client’s development.