SUMMARY

• Over 12 years' experience in Business Analysis, Client Facing, Requirements Gathering, Business Process Flow, Software design and documentation. Excellent process mapping skills.
• Excellent Business knowledge in the Investment Banking sector, Mortgage Lending / Loan Origination sector and Insurance Sector.
• Over 12 years experience in writing Business Requirements Documents from scratch and modifying existing ones across many Business Applications.
• Excellent requirements gathering skills from SME's for documenting Business rules and BRD's.
• Efficient in translating Business Requirements into Functional and Non - Functional Requirements.
• Experienced Meeting Coordinator with excellent interpersonal communication and conflict resolving skills.
• Perform duties as an agile business analyst and apply the basics of the agile system effectively to the working of the business enterprise.
• Comprehensive knowledge about agile systems and its application in business enterprises work frame
• UAT Testing and writing of UAT test scripts.
• Make certain the User Stories are good, comply with acceptance criteria, have sufficient business value and selling points
• Guide the development teams to break down large and complex User stories into simplified versions for execution.
• High Interest in learning new processes and techniques.
• Strong communication and interpersonal skills.
• Extensive client facing experience including External clients, Directors, business users, Stakeholders, Technical team, QA team, Release team etc.
• Ability to handle concurrent tasks with appropriate priority.
• Over 14 years of strong SQL experience on querying different databases.

TECHNICAL SKILLS

Hardware: .NET Framework, JAVA, Mainframe QWS3270 Emulator, Intel Pentium i/86 machines, ES 9000 (link), XML, AIX RS 6000 SP2, Novell Netware.

Op Systems: Sun OS version 5.10, Unix System V, AIX for RS 6000, MS-Dos, Novell Netware 4.1. MS Windows, Z/OS, NT/9x/2000

Languages: Micro Focus Cobol version 4.0.07, MS Basic (VB 6.0, VBA, Script), SQL, C++, PL-SQL, HTML

DBMS/RDBMS: Sybase version 12.51, DB2, MS SQL, IDMS, Oracle, Btreive, FoxPro, Watcom SQL

Other: ESB (Enterprise Service Bus)Salesforce CRM, MS-Visio 2000, MS-PowerPoint 2000, Data Junction 6.5, V-Edit, Micro Focus Revolve, ToolBox, PowerBuilder, MS-Project.

PROFESSIONAL EXPERIENCE

Confidential, Brea, CA

Requirements Analyst

Responsibilities:

• S/w Platform: .Net Framework 4.0, Client Server, PL SQL Server, Unix.
• Systems: ESB (Enterprise Service Bus), Salesforce CRM, Renaissance (this is an in house Insurance billing system.), Batch Services, Unix systems.
• Responsibilities:
• Gathering requirements and scoping of the Invoice Generator project, creation of data structure of all data consumed by Batch Services, data mapping to appropriate templates for Invoices and Deduction Notices.
• Documented the Business Alignment Document, which included Business Requirements, Business rules and current state and future state of the Project.
• Write user stories and analysis of the Invoice Generator project in its initiation.
• Interact with Business teams, Salesforce Developers and tech teams. Documenting new roles and buttons for the Billing and Accounting screens in Salesforce for the on boarding of employees.
• Part of the team supporting the Pet Insurance registration portal, duties includes trouble shooting Customer Care requests and closing tickets. Also work on General support enhancement tickets for Confidential Applications.

Confidential, Orange, CA

Business Analyst

Responsibilities:

• S/w Platform: .Net Framework 4.0, Client Server, SQL Server.
• Systems: Pegasus (an in-house system of records written in PIC), Teleform, Doc-link, HP Autonomy.
• Part of the EDMS (Electronic Document Management System) team, worked on an Integration project to integrate scanned pdf forms coming in via Teleform that later became part of the HP Autonomy workflow process.
• Migrated the scanned pdf forms from the existing Doc-Link Application to the new HP Autonomy application.
• My duties included elicitation of existing process flows from the Business Unit, writing BRD’s and creating process flow Visio diagrams for existing processes.
• Worked closely with the COBRA processing business team to elicit requirements to Document multiple BRD's.
• Was part of the Online enrollment project that kicked started the new Online Renewal project .My duties included data mapping from the Employer, Broker and Employee pdf forms to the existing Online screens used by Brokers and Clients, I also wrote BRD’s and created workflow diagrams in Visio after elicitation sessions with different Business Units .

Confidential, Santa Ana, CA

Sr Business System Analyst

Responsibilities:

• Responsibilities included analysis on different pieces of the system like Sales, Underwriting, Shipping and Closing.
• Responsible for creation and modification of existing screens and data mapping as per Client specifications.
• Creation of new Mock reports and changes to existing ones.
• Creation of a new module to the system for Bulk Commitments Mortgage Pools.
• Worked extensively on the Product and Pricing Module of the system, Analyzed User requests and user reported Bugs.
• Documented existing Bugs and solutions in screen displays and worksheets.
• Generated Visio diagrams of different flows in the System.
• Interview users and review existing documentation to elicit business requirements.
• Create software development life cycle artifacts to document business requirements, functional specifications, and deliverable s.
• Hands-on modeling to represent businessactivities indiagrams or other hands-on experience with documentinga system or a feature, asdemonstrated by the use ofUML, or any other notation to represent a businessneed.
• Design and deliver project artifacts, including process work-flows, business rules, wire frames, screen element specifications, user stories, and acceptance test cases.

Confidential, Santa Ana, CA

Business Unit System Analyst

Responsibilities:

• Responsible for the maintenance and support of system files and tables used to drive the base functionality of Business applications, troubleshooting problems/issues and handling projects ranging from moderately to highly complex in nature or projects supporting corporate initiatives.
• Worked on a Loss Draft system to reduce paper checks and corresponding manual processing on Assurant ASP monitored claims by leveraging electronic fund transfer directly into secured restricted escrow account.
• Used Black Knight systems for Loan data mining for various Clients supported by Assurant.
• Worked on ICC.com web application which is an Insurance Claims Checks system running off the ICC.com website which will support and process online Claims Checks.
• Primary role was to support the department’s systems and staff by recommending and implementing system enhancements that promote efficiency, compliance, and growth
• Key accountabilities included: technical expertise and production support, analysis/solution generation, process engineering, requirements definition, UAT testing, debugging, test management, quality assurance, project management, implementation

Confidential, Irvine, CA

Technical BSA

Responsibilities:

• Responsible for the development and maintenance of the Mortgage and Financial Institution systems as a technical business systems analyst.
• Worked directly with all levels of personnel, including external customers and vendors.
• Conducted research and analysis of available technologies to define system solutions that increase efficiencies and effectiveness.
• Defined scope, performed cost /benefits analysis, and defines business specifications.
• Provided analysis, recommendations, consultation, and expert subject matter advice.
• Assisted Business partners with project definition, requirements definition, user testing and training.
• Accountable for requirements, design, testing, implementation, post production validation, and audit deliverables using accepted concepts, standards, and best practices.
• Worked closely with developers and testers to ensure requirements and functional designs are translated accurately into working technical designs and that test plans and scripts serve customer needs.
• Oversaw and participated in implementation, testing and quality assurance activities.
• Ran queries and analyzed data using a variety of tools and methods.
• Resolved a variety of complex problems and questions.

Confidential, Irvine, CA

Business Analyst / Application Developer

Responsibilities:

• Responsible for designing and coding a subprogram in the Pricing suite to load and compute Spots and Forward Prices that ranged from a 3 month to a five year periods. Worked on trade processing enhancements and maintenance.
• I also was involved in shell scripting for FTP files and Batch Cycle support.
• My responsibilities also included working closely with Business Users on UAT Test cases.
• Analyzed the whole Business and technical conversion process of loading MBS Pay down Factor related data from tapes onto flat files that were transferred via FTP.
• Designed and developed changes to existing MBS Pay down Factor load programs to load factor data from flat files into Sybase tables instead of loading them from tapes.
• Tested this process and Interacted with end Users for streamlining the process for best results.
• Gave a presentation on what are mortgage based factors and how they are related in our System and Tables.
• Performed complete Business Analysis for generating Spots and Forwards Security prices got from Reuters and Bloomberg which were based on different durations.
• Developed and tested independently all new enhancements needed for the above process.
• Developed many enhancements based on User Requirements for Trade processing and Transmission based on various Business Rules.
• Documented all new enhancements and development to meet Audit related requirements.
• Supported the Production Nightly Report Cycle which was very critical to Business Users and other related processes.

Confidential, Aliso Viejo, CA

Consultant / Data Conversion Specialist

Responsibilities:

• Data conversion / data warehousing of county assessors’ tax records.
• Prepared back-end, third tier data in MS NT/9 x/2000 networked environments.
• Used MS Basic (VBA, VB 6.0) conversion tools, Data Junction & VEdit for DB2 web service.
• Conformed data to standards from varied platforms, including Cobol/EBCDIC, ASCII flat files, Access and FoxPro.
• S/w Platform: VBA, VB 6.0, Data junction Tool.
• H/w Platform: MS NT/9x/2000.

Confidential, Chicago, IL

Consultant

Responsibilities:

• Worked on a LAP (Laboratory Accreditation Program) project at the Confidential .
• Duties involved Data mapping, coding MF Cobol conversion programs to be ported onto the Informix Database.
• S/w Platform: Micro Focus Cobol with NetExpress, Informix DB
• H/w Platform: Client Server / NT 4