SUMMARY

• 7 years of professional experience in IT services.
• Experience in Siebel Order Management - Quote to Contract, Contract to Order, Assets and entitlements.
• Experience in the Implementation, Upgrade, Deployment and Testing of Siebel CRM 7.x,8.x applications understanding the architecture scope and functionality
• Extensive experience and knowledge in Siebel Design, Upgrading and Development including Business modelling, Requirements Gathering, Analysis, Configuration, Integration, Testing, Migration and Deployment
• Strong Knowledge in Siebel Architecture and Data Model and proficient with Siebel Tools and Client in configuration and customization of Siebel Objects like Applets, BC, BO, Screen, Views, Joins, MVG, Picklist etc.
• Strong Knowledge in eScript, Customizing Webtemplates(.swt files),Workflow Process, Workflow Policies, Runtime Events, Business Service and Smartscripts
• Extensive knowledge in Siebel EAI-Inbound, Outbound Webservices, Restful Webservices, SOAP based webservices
• Basic Knowledge in Siebel EIM and working knowledge with pl/sql or db2
• Experience in Siebel Implementation of Sales, Service Request & Partner Portal Module for Multi-Org Scenario.
• Experience in Siebel Open UI implementation(PM and PR implementation) and modifying the js files and customizing the manifest files
• Have experience in modifying CSS templates and creating Javascript files for Open UI implementation
• Attended training in SFDC and have done Proof of concept.
• Extensive exposure in interacting with all user groups - Business Team, QA Team and provided assistance to the project management team in implementing new business process with excellent interpersonal and communication skill
• Involved in Gap Analysis, Technical Feasibility and Client Demo representing TCS Presales team and provided CX Solutions for various customers

TECHNICAL SKILLS

Hardware / Platforms: Unix, Windows

CRM Technology: Siebel 7.5/7.8/8.1.1.5/8.1.1.10- Call Center, Partner Portal, Field Services, Siebel Tool, Siebel Open UI, Siebel EAI

Databases: Oracle, DB2

Programming Languages: C, JavaScript, XML, HTML, Siebel eScript, PL/SQL, JQuery

PROFESSIONAL EXPERIENCE

Confidential

Project Leader

Responsibilities:

• Analysis and review of Business requirements, Functional Specification Document and Wireframes provided by the web development team
• Customized the out of box application by creating and modifying objects like applets, BC, BO, BS, Views and Screens
• Designing the Application as in wireframes by customizing the SWT,CSS files and the JavaScript files.
• Created PM and PR files to bring the UI features using JQuery and JavaScript object oriented programming
• Created Symbolic URL to create an iFrame where an external java application would be displayed
• Created inbound and outbound webservices to access data from external application
• Design Document, UTP,UTR Preparation
• Coordination with the business team and QA team for the system testing and integration testing
• Responsible for pilot roll out
• Performance monitoring and resolving by working along with DBA team
• Monitoring progress in completion of the tasks and ensure timely and quality delivery

Confidential

Technical Lead

Responsibilities:

• Analyzing the 8.1.1.5 customized schema and 8.1.1.10 vanilla schema and incorporating the changes
• Customizing the data layer, business layer and physical layer in 8.1.1.10 vanilla repository based on 8.1.1.5 repository
• Change the css files and webtemplates based on the requirements
• Unit testing all the applications extensively and fixing the defects
• System Testing and Integration Testing - Tested all the SOAP based webservices and restful webservices
• Responsible for deployment and pilot roll out.

Confidential

Technical Lead

Responsibilities:

• Analysis and review of Business requirements, Functional Specification Document.
• Creating HLD, LLD and UTP documents.
• Customized the out of box application by creating and modifying objects like applets, BC, BO, BS, Views and Screens
• Involved in configuring State Model and worked in configuring List of Values, Pick Lists (Static & Dynamic), Toggles, Drilldowns, EBCs and VBCs.
• Created restful and SOAP based inbound and outbound webservices to access data from external application
• Worked on smartscript to create a call center process flow
• Coordination with the business team and QA team for the system testing and integration testing
• QA Bug Fixing
• Responsible for pilot roll out
• Monitoring progress in completion of the tasks and ensure timely and quality delivery.
• Conducting peer-reviews of design and code
• Acceptance testing, defect analysis and resolution.

Confidential

Developer

Responsibilities:

• Analysis and review of Business requirements, Business Specification Document,
• Configuring Post Upgrade Activities
• Modifying WorkFlow, Business Service and Integration Object comparing the 7.5 and 8.1.1.5 tools.
• Preparing Design Document, UTP,UTR
• Unit and integrated testing and defect fixing.
• Bug fixing, UAT and SIT support.
• Production Defects fixing and support.
• Monitoring progress in completion of the tasks and ensure timely and quality delivery

Confidential

Developer

Responsibilities:

• Analysis and review of Business requirements, Business Specification Document,
• Worked on Siebel installation, system administration, application administration, Siebel Tools, Workflow Manager, and SQL.
• Report generation using SQL
• Performance tuning based on Oracle standards
• Requirement gathering, design, development and testing the change requirements
• Worked on JCA calls and framing queries to embed in java programs
• Created an automated email response workflow
• Worked extensively on customization and validation of Siebel Objects