SUMMARY

• Result driven agile strategist with core expertise in agile scrum/waterfall project and product management, Business analysis, Data warehousing and visual analytics.
• A self - starter with passion and desire to win with excellent communication, documentation, presentation and problem-solving skills, a natural leader in people management with strong analytical, multitasking, interpersonal and prioritization skills.
• Highly organized and productive, detail oriented team player.
• Proven track record in effectively leading and managing onshore and offshore teams to produce on- time, high quality deliverables with a high level of customer satisfaction within scope and budget.
• Plan, coordinate and facilitate all scrum ceremonies (sprint planning, daily stand-up, demo, retrospective and backlog grooming) using agile tools and scrum/Kanban boards
• Report on project status, budget schedule and agile metrics such as burn down chart and team velocity
• Identify dependencies and remove impediments to ensure deliverables are achieved on time and within budget
• Managed the SDLC lifecycle of code development from ideation to sprints to deployment
• Develop coach/mentor and motivate scrum teams on standards and best practices for Agile Scrum methodology, understands and follows the agile principles
• Experienced building and prioritizing product backlogs with Product owner to quickly identify, escalate and remove impediments and to consistently promote continuous improvement towards building a high-performance team.
• Define detailed epics and user stories with applicable acceptance criteria, definition of ready and definition of done in collaboration with stakeholders and technical team
• Ability to promote shared vision assembling and motivating a team to achieve established sprint and release goal
• Extensive experience in conducting backlog grooming sessions with various stakeholders and SME’s
• Extensive experience in data analysis, data validation, data profiling, data mapping, data warehousing, development of reports, dashboards and data visualization.
• Experienced in gap analysis and propose and evaluate alternate solutions that will fulfill the business needs.
• Excellent written and verbal communication skills and works well under pressure
• Excellent decision-making skills with sound judgement in making critical decisions by inferring and interpreting the business needs
• Ability to tackle ambiguous problems by breaking them down to digestible chunks, applying project management lens to ensure timely completion of deliverables.
• Communicate team progress and dependencies with other team leads during scrum of scrums
• Successfully moved the team from following a plan to converging on value. Overcame the challenge of being stuck on estimations to commitment and perceptions of agile development
• Desire to take ownership, be creative with problem solving and proactively secure the objectives of the team and program mission.
• Identify risks and create and execute mitigation plans
• Experienced in partnering with both IT and business stakeholders to identify business needs, consult on process improvement and projects to improve business results
• Design, develop and implement data solutions.
• Articulate the value of analytics build offering roadmap, prioritize work across multiple clients and solutions

TECHNICAL SKILLS

Project Management: Jira, Confluence, SharePoint, Visual Studio TFS

Databases: AWS Redshift, AWS S3, Teradata, MY SQL server, ORACLE

Analytics/BI Tools: Tableau, MicroStrategy

Testing/Defect tracking Tools: HP UFT 12, HP QTP, ALM, Jira

Languages: VBScript, Java, C, C++, SQL

Methodologies: Agile Scrum, Waterfall

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master/Data Analytics Project Manager/Sr. Business Technical Analyst

Responsibilities:

• Responsible for leading a team of 11 BI Developers and 4 cross functional BA’s in conceptualizing and validating business intelligence solutions that meets business requirements
• Implemented Jira and confluence for the Data Analytic services team (33-50 users), built relationship with the Jira application team to set up and resolve access related issues quickly
• Acted as an agile transition catalyst and lead the change by effectively implying scrum’s inherent ability to respond to constantly changing requirements and tight deadlines. Persuasively presented proposal to leadership to migrate from waterfall to agile. Picked up projects that were going south and delivered successfully.
• Met goal of addressing and resolving issues within 24 hours. Work closely with product owner in backlog management and continuous delivery of features.
• Worked closely with Global Digital, Global Social Engagement, US CBI and US marketing teams to understand and deliver their data and reporting needs by acquiring data from various sources, analyze, interpret and present to business for meaningful insights
• Ability to tackle ambiguous problems by breaking them down to digestible chunks, applying project management lens to ensure timely completion of deliverables.
• Experienced in setting process, standards and emphasized and guided the team and business on best practices for analytic projects
• Coached the team to use agile tools Jira and confluence and break away from writing 20-page requirement documents
• Created project charter, plan and project release.
• Responsible for ramping up and down resources including interviewing, onboarding, access set up and training new resources
• Collaborated with cross functional teams such as architecture team, ETL team, support team to identify dependencies while managing inter- team tasks
• Promoted self-serve analytic opportunities by working with business teams and help build their own reports.

Confidential

BI Programmer Analyst

Responsibilities:

• Responsible in working directly with the Confidential business teams to deliver complex, interactive/dynamic dashboards using Tableau.
• Experienced in acquiring data from various sources, analyze, interpret and present to business for meaningful insights
• Participated in data extraction, data profiling, data validation, data cleansing and data mapping source to target.
• Solution with the team to resolve data integrity issues and coordinate with cross functional team to prepare and serve data for analytics
• Optimized user experience and maintained consistency across multiple dashboards
• Unlocked the power of data to drive better business by designing Global analytics dashboards and conducted demos to internal and external stakeholders for global mobile app measures.
• Tracked and managed KPI’s with Global Digital partners to fulfill Global and Market reporting needs for different time slices
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details, abstract up form low level information to a general understanding, and distinguish user stories from underlying needs.
• Managed and delivered 50-60 adhoc business requests for Digital teams
• Bridged the gaps between IT and business to bring a collaborative environment to educate what data is available and to bring in new data sources
• Familiarized quickly with client business challenges and data challenges and acted as an SME
• Participated in the entire lifecycle for business intelligence solution delivery
• Develop technical specifications and design documents
• Collaborated with cross functional teams such as architecture team, ETL team, support team to identify dependencies and remove road blocks.

Confidential

Sr. BA/QA Analyst

Responsibilities:

• Hired to be part of a core team that was moving from traditional to next generation products using cloud technology in an agile/scrum development process using Visual Studio Team Foundation Server (TFS) for ALM.
• Facilitated backlog grooming sessions to develop a new product based on the virtual meetings with potential clients.
• Participated in the design review and feedback process to ensure full understanding of the new application.
• Worked with the product manager and developers to analyze user stories and suggested improvements.
• Created test scenarios from requirements /user stories.
• Continuously improve standard practices and procedures.
• Identify any quality issues per defined process and escalate potential quality issues immediately.
• Manage bug cycle and the process of automation test plans and test cases.
• Estimate time for testing process and manage testing schedule for each sprint.
• Reduced testing time by automating manual test scripts.
• Identified and communicated risks and issues impacting business rules, functional requirements and specifications.
• Developed highly functional dashboard interfaces and define standards
• Trained in Tableau and Visual analytics design for creating dashboards
• Performed application testing to ensure program changes are functional and in compliance with standards.
• Resolved system changes by communicating and working with scrum team
• Provide weekly status reports.
• Review requirement changes, status reporting and defect assessments.

Confidential

Digital Product Manager

Responsibilities:

• Responsible for overseeing the business and consumer objectives of our own large managed care service related digital applications from strategic product planning through execution to market readiness and launch
• Collaborated with our technology digital solutions team, customer service & product owners to help facilitate and drive member digital experiences.
• Created excitement around new initiatives, engage with partners, bring them into the project and get the broader picture, drive to innovative solutions.
• Contributed to the development of software strategy, roadmap and business plan for the BU
• Collect and synthesize feedback from market research/usability research to inform future product enhancement capabilities.
• Be a thought partner on building technical capabilities in alignment with product roadmap
• Created agile delivery teams to provide product feedback and complete extended end to end test cycles
• Participated as a business stakeholder for scrum teams
• Experienced in Offshore Development (involvement in all aspects of the development process, from creating an initial vision through deployment, till final post-production support)
• Defined key performance metrics to utilize analysis of web analytics and other data and research to monitor performance
• Experienced in requirements analysis and elicitation, tying business cases to the system aspects and describing them formally as business requirements
• Experienced in release management, including feature management, creation of roadmaps and milestone markers
• Enacted change and continuous improvement increasing the productivity of scrum teams by 50% and the quality of deliverables 75%
• Addressed problems through risk management and contingency planning.
• Delivered projects successfully on time and within budget and was adept at reacting quickly to changing priorities.
• Experienced working with managed services
• Iterated early and often to enable appropriate pivots based on feedback to ensure product functionality and features meets business needs in cost efficient manner.
• Thought leadership spokesperson for both internal and external audiences.
• Ensured that the project team completes the project objectives within scope, schedule and cost