SUMMARY

• Overall 9 years of IT experience
• 3+ years as a Tableau Developer and Server Administrator
• 4 years in SAP Business Objects and Crystal Reports.
• 2 years as a Technical Support Engineer
• Strong Exposure to Enterprise Data Warehousing (EDW), Strong understanding of Data Modeling and very good at Complex Data Analysis and Facts & Dimensions
• 3+ years of Tableau experience with extensive knowledge as a Tableau Developer & Server Administrator with strong understanding of Tableau Architecture, providing the best practices for deployment and maintenance of Enterprise class dashboards on Tableau Server.
• Extensively involved in design and development of Tableau visualization solutions using operational dashboards, reports, workbooks on various flavors of RDBMS like Oracle, MsAccess and MS SQL Server.
• Very good at implementing Tableau visualizations and dashboard design with best practices to facilitate in - depth analytics and decision making among business users.
• Tableau Server experience includes - configuration of Tableau software, setting, managing users, License Administration and Tableau Services.
• Worked closely with Windows Admins and BI data teams to evaluate the Hardware and Software requirements to implement Tableau Software at Enterprise level.
• Extensive experience in complex Data Analysis of large data sources, studying relationships among data tables to understand the data flow of various Businesses - Key for Report writing.
• Very good at building custom SQL queries comprising of Aggregations, Hierarchies, and excellent in performance tuning.
• Played many key roles in various stages- Reports developing, Testing, resolving data issues, Data modeling and complex Data analysis.
• Active team player and individual with excellent communication, Interpersonal skills, self motivated, fast learner and good listener.
• Solid experience in various versions- BO R2/6.x and all BO components- Web Intelligence (WEBI), Universe Designer, BI Launch Pad, Xcelsius, Desktop Intelligence, Promotion Manager, Publishing Wizard.
• Excellent in BO reporting solutions using various flavors of RDBMS and SAP OLAP (BI/BW) databases.
• Involved in heavy interaction with clients/end users, BI teams to analyze Business requirements, gathering reporting needs in order to process Business solutions effectively.
• Extensively worked on Design and Developing Semantic Layer (BO Universes) with various functionalities like Aggregate navigation, row level and table level Securities, cascading LOV's.
• Huge experience in creating Web Intelligence (WebI) reports for adhoc reporting and publishing them to BusinessObjects Enterprise.
• Expertise in designing Complex Crystal Reports including Cross-tab, Conditional, Drill-down/summary, Top/Bottom N, multiple Subreports, Conditional formatting, Summaries and Complex formulae.
• Good at creating Dynamic Cascading prompts, Business Views, List of Values (LOV’s).
• Extensively worked in end-user requirements, business data requirements- studied, analyzed them.

TECHNICAL SKILLS

Tableau Software: Tableau Server, Tableau Desktop versions 10.x/9.0/8.x, Tableau Reader and various tableau files like .twb, .twbx, .tde, .tds

Other Business Intelligence tools: BusinessObjects R2/6.x, CMC, CCM, Crystal Reports for Enterprise 4.0, 2008/XI R2, Universe Designer, Web Intelligence, BI LaunchPad (InfoView), Crystal Xcelsius, Information Design Tool (IDT), Universe Designer, Business Analytics, Dashboard Manager, Live Office, SAP BO Explorer,Dimensional data modelling (Star and Snow flake schemas)

Databases & tools: Oracle 10g/8i, SQL Server 2008/2005/2000 , MS Access

Programming & Scripting: SQL, PL/SQL

Operating Systems: Windows XP/2003/2000/NT/7/8/10pro/2003 Server

Ticketing Tools: Remedy,Service Now

PROFESSIONAL EXPERIENCE

Confidential, Dallas

Tableau Developer

Responsibilities:

• Understand the customer requirements and technical specification documents.
• Developed Tableau Dashboards for visualization solutions.
• Responsible for interacting with stake holders, gathering requirements and managing delivery.
• Developing data model to create reports and dashboards.
• Worked on Individual Axis, Blended Axis and Dual Axis concept while working with reports.
• Created Work sheet by using calculations and aggregations.
• Created parameters using customized calculations.
• Created reports using conditional formatting.
• Involved in refreshing the Data Extracts and Auto updates in Dashboards.
• Created Filters, Groups, Sets on Tableau Reports.
• Worked with Live and Extract connection.
• Publishing sheets and dashboards on server Using Tableau Desktop.
• Developed complex reports and visualizations using Tableau Desktop as per requirements.
• Created Cascading reports in Dashboard.
• Created Tableau work sheets by connecting TDE.
• Created Dashboards and Stories by using Table calculations and Quick Table Calculations (Year over Year Growth, YTD Total, and YTD Growth).
• Experienced with creation of Users, Groups, Projects, Workbooks and the appropriate permission sets for Tableau Server logons and security checks.
• Created Parameters to achieve desired functionality.
• Experienced in creating dashboards and various chart views in tableau.
• Experienced in creating Filters, quick filters, table calculations, calculated measures and parameters.
• Created Users, Groups and Set Permissions on Server.
• Formatted the Reports as per the Client requirement.

ENVIRONMENT: Tableau Desktop, Tableau Server, SQL, Windows 10 pro

Confidential

Tableau Developer

Responsibilities:

• Involved in gathering the requirements andanalyzing the requirements and interact with the customer to find the proper information.
• Responsible for Preparing the Report Design specifications based onthe User’s requirement.
• Extracted data from various sources and performed data blending.
• Created different type of charts.
• Created worksheets and dashboards by using custom queries and multiple tables.
• Created various interactive customized dashboards and stories.
• Applied various types filters like Data source filters, Quick filters and Context Filters.
• Created table calculations, calculated fields and parameters.
• Publishing sheets and dashboards on server Using Tableau Desktop.
• Developed complex reports and visualizations using Tableau Desktop as per requirements.
• Created groups, sets, bins and performed conditional sorting and filtering as per the requirements.
• Executed and tested required queries and reports before publishing.
• Validate the data for each report and review the reports.
• Generated high detail oriented views using multiple measures, Individual Axes, Dual Axes and Custom Geo-coding.
• Updating the weekly status and tracking the query sheet
• Created analytical reports and dashboards using filters, parameters, sets, bins and implemented visualizations with complex calculations to manipulate the data.
• Create, customize & share interactive web dashboards in minutes with simple drag & drop.
• Created incremental refreshes for data sources on Tableau server.

ENVIRONMENT: Tableau 8.0/9.0, MS Excel,SQL Server,Windows

Confidential

Application Specialist

Responsibilities:

• Interacted with Business Users and Business Analysts to understand and document the requirements and translate these to Technical Specifications for Universes and Business Object Reports.
• Coordinating with end user communities to understand their requirements.
• Involved in the preparation of design specifications documents for reports.
• Developed ad-hoc report which includes standard report, cross tab reports and summary according to the requirements.
• Generated reports using calculations, variables, drill functions, @functions and combined queries etc.
• Interacting with users in resolving various issues like formatting, data, security issues etc.
• Developed reports in webi and deski using various functions.
• Created users, groups and managing all CMC content.
• Deployed BO universes and reports in secure environment from one server to another using import wizard.
• Configured send the reports to the users as per the requirement.
• Have experience in scheduling the reports using CMC

Environment: Business Objects XI R2 (CMC, CMS, DeskI, Web I), Windows7and SQL Server 2000/2005

Confidential, Louisville, KY

SAP BO DEVELOPER

Responsibilities:

• Interacted with Business Users and Business Owners to know their Business views in developing and modifying Universes and Reports accordingly.
• Created user objects including Dimensions, Details and Measures.
• Developed complex reports using features like slice and dice, Drill capabilities and complex freehand SQL.
• Formatted reports as per the user requirements using all the facilities in Business Objects, which allows the users to analyze the data.
• Scheduled reports using Broadcast Agent.
• Performed Production Support and documented all the reports.

Environment: Business Objects 6.5, Web Intelligence 2.7, Broadcast Agent, Oracle 9i, Windows NT.

Confidential

Technical Support Engineer

Responsibilities:

• Created tickets in Remedy ticketing system and followed up on tickets to provide resolutions for end users.
• Reset the passwords of users in SAP system
• Increased ease of access to the desktop interface by unlocking accounts, resetting passwords (SAP,CITRIX passwords), and assisting users experiencing difficulty with Windows applications and browser navigation.
• Implemented VPN Connection using MYIDENTITY TOOL.
• Provided technical support for corporate users to include setting up computers, passwords, rights and responsibilities using Active Directory (Computers and Users)
• Managed Remedy ticketing systems to organize and completed nearly 500 tickets a week.
• Assists users in accessing their O365 email from both the Outlook client and Web client from their desktop
• Performed SCCM Installation for more than 1000 corporate users using BOMGAR JUMP CLIENT & SKYPE
• Performed O365 Installation and Configuration for more than 100 corporate users using Remote Desktop Connection
• Performed Troubleshooting O365, SCCM & SKYPE Issues with end users
• Assists the users to Configure Skype Account for Business
• Created tickets in SERVICE NOW ticketing system and followed up on tickets to provide resolutions for end users.
• Managed Service Now ticketing systems to organize and completed nearly 100 tickets a month
• Notified customer of issue status and follows-up with customers to ensure problems have been resolved satisfactorily.
• Provided technical support for corporate users to include setting up computers, passwords, rights and responsibilities using Active Directory (Computers and Users)
• Provided support for smart phones such as Android, Iphone .
• Assisted users in accessing their email from their mobile device
• Used Share Point for VE TRACKER & TROUBLE SHOOTING MANUALS
• Answered user inquiries regarding computer software, O365, SKYPE,ONE NOTE etc to resolve problems..
• Configured, monitored, and maintained email applications or virus protection software.
• Responsible for documenting and updating all customer correspondence and relevant internal information in support tickets via ticketing system.
• Used Active Directory to reset passwords and add/remove computers from the network
• Provided help to the users via remote assistance, over the phone and in-person

Environment: /Technology: Windows 7/8/8.1,SAP, O365,REMEDY, SERVICENOW, SKYPE, BOMGAR, RDC.