SUMMARY

• Business Analyst professional with 10 years of expertise in product development and project management.
• Have been responsible for enhancements to various systems and web portal upgrades to increase efficiency in previous positions.
• Highly experienced in working with the development as well as the business side to create complete technical & functional specifications and drive projects.
• Extensive experience across industries including E - Commerce & Retail, Healthcare and Financial Services.
• In-depth knowledge and practical experience of using Waterfall, Agile, Scrums, Rational Unified Process, Business Process Reengineering, Unified Modeling Language, System Requirements Specification and Functional Requirements Specification, Rapid Application Development, and MS Visio.
• Highly qualified in tracking the needs of business users and stakeholders to the functional/technical requirements.
• Served as a critical resource and liaised between subject matter experts and technologists throughout the project life cycle.
• Excellent conceptual and technical skills to create Business Requirements Document, Functional Specifications Document, Process Flow Diagram, and Detailed Design Document.
• Experience conducting JRP (Joint Requirements Planning) and JAD (Joint Application Development) sessions with Stakeholders and Business Partners.
• Conducted Scope Analysis, Stakeholder Analysis, Gap Analysis, and Traceability Matrix and used Visio for Business Process Modeling adopting UML standards.
• Extensive experience in the field of Business Analysis, Risk Analysis, Software Validations in Banking projects, multi-tier, and web-based application for various horizontal and vertical industries.
• Proficient in design and execution of Test Strategy, Test Plan, Test Scenarios, and Test Cases based on the requirements for the applications.
• Experience working with UI/UX designers for customer facing web and mobile applications.
• Experienced in creating Business Process Procedure Documents and providing system training to business and end-users.
• Solid project execution track record with good leadership, strong communication, and analytical skills.

TECHNICAL SKILLS

• RUP
• UML
• Agile
• Waterfall
• MS Visio
• MS Office (Word
• Excel
• PowerPoint
• Project
• Outlook
• Access)
• MS SharePoint
• Rational Clear Quest
• Rational Requisite Pro
• Quality Center
• JIRA
• QTP
• Confluence
• TFS
• SQL
• XML Data Storage
• RESTful Web
• Test Director
• Win Runner
• Windows
• Cloud Computing
• Crystal Report

PROFESSIONAL EXPERIENCE

IT Systems Analyst

Confidential, Nashville, TN

Responsibilities:

• Worked extensively with business teams at Confidential to gather specific requirements and Customizations.
• Acted as a primary point of contact for Requirements Gathering from multiple teams including Analytics, DDS (Data), Finance and COE.
• Extensively gathered requirements from all Users, Subject Matter Experts, and Key Personnel to understand the Functional Requirements.
• Provided inputs for the creation of Technical Design Documents and Architecture.
• Conducted GAP analysis to cover the existing state and future state of Confidential processes.
• Closely interacted with Development teams to communicate application functionality, navigational flow and updated them about business sentiments, new requirements, etc.
• Created and maintained the Requirement Traceability Matrix between the requirements and other products such as Design Documents and Test Plans.
• Worked on drawing up the structure for entire requirements on AHA including writing capabilities, features and user stories or Functional Requirement Documents if needed.
• Worked with Strategic and Technical Product Managers to define user needs and requirements.
• Covered critical product functionality such as Data Intake & Management, Compliance, Cash Management and Reporting.
• Worked with Data Management team to ensure implementation of a new company wide Common Data Intake model at Confidential in accordance with big data principles.
• Worked on drawing up Current and Future state diagrams using MS Visio.
• Ensure that data security is not compromised through all the proposed processes amongst other non-functional requirements in accordance with HIPAA regulations.

Environment: /Skills: MS Visio, MS Office Suite, Rally, JIRA-Confluence (AHA), New Product Development.

Sr. Business Analyst

Confidential, Eden Prairie, MN

Responsibilities:

• LeadBusinessAnalystduties for the Conversion Project andDataMigrations.
• Worked with UI/UX design team to create a seamless customer experience for a high traffic e-commerce website.
• Conducted all Scrum ceremonies (Backlog Grooming, Sprint Planning, Estimations, Retros).
• Worked extensively with the product team at Connexions to address Chase specific requirements and Customizations.
• Acted as a primary point of contact for Requirements Gathering from multiple teams including Account Management, Supplier Relations and Vendor Management.
• Worked with Third Party Vendors (TPV) such as B2S and The Archer Group for specialized services including design elements that the project required.
• Facilitated Agile Training sessions for team members as the team transitioned from Waterfall to Agile Model.
• Created complex SQL scripts, queries, views, joins and user defined functions for data analysis and extraction.
• Performed Data Analysis and Data Validation by writing SQL queries using TOAD against the ORACLE database.
• DocumentedAPIguides for development of web portal.
• Facilitated the recruitment process for the Lead BSA including conducting interviews, and helped the transition process with Knowledge Transfer Sessions and on-going Mentoring.
• Extensively gathered requirements from all Users, Subject Matter Experts, and key personnel to understand the Functional Requirements.
• Worked on sorting through old FCR’s with the Client to check implementations.
• Created Functional Design Documents as needed.
• Provided inputs for the creation of Technical Design Documents.
• Ensured that the team had the relevant XMLdata storage and mapping needed for the conversion.
• Review APIs in Sublime to document and describeAPIfunctionalities in preparation for posting on the developer’s portal.
• Document SOAP/REST API's on the Connexions’ Developers Web Portal for internal teams to use.
• Assisted in Development of UI components using EXT-JS, used components like Viewport, Grid, Panel, Form, Tree, various Data stores, Layouts, Menus, Ajax requests,JSONobjects, Events, Date picker, Paging, Tabs.
• Worked extensively on the design process by communicating requirements to the UI/UX designer and getting approvals from the Chase team.
• Conducted multiple GAP analysis to cover the existing state and future state of the Client platform.
• Closely interacted with AppDev and FED teams to communicate application functionality, navigational flow and updated them about end-user sentiments, new requirements, etc.
• Created, assigned, and maintained tickets in TFS for tasks, bugs and defects.
• Acted as a point of contact for Junior BA’s to finalize requirements.
• Involved in developing Test Plans, Test Conditions and Test Cases to be used in testing based on requirements.
• Created and maintained the Requirement Traceability Matrix between the requirements and other products such as Design Documents and Test Plans.
• Led Client Calls with the Chase Credit Cards team to finalize requirements, designs and customizations.

Environment: MS Visio, Java, HTML, CSS, MS Office Suite, SQL, Windows XP, TFS, OO Modeling, Web Sphere, Rational Requisite Pro, Rational Rose.

Sr. Business Analyst

Confidential, Minneapolis/Hartford

Responsibilities:

• Served asBusinessAnalystfor both application and infrastructure side for majorDataCenter Migration project.
• Led the resource planning effort and worked with Third Party Vendors (TPVs) for specialized services required for the project.
• Identified potential cross-pillar dependencies, risks, and solutions for mitigation approaches.
• Conducted all Scrum ceremonies (Backlog Grooming, Release/Sprint Planning, Estimations and Retrospectives).
• Worked extensively with Quality Engineering to ensure Zero Defect Releases.
• Coordinated with Senior Management modularize Coventry’s products to increase profits.
• Facilitated Agile training sessions for team members.
• Conducted various team building activities to increase morale and productivity.
• Extensively gathered requirements and conducted JRP sessions with all users, experts, and key personnel to understand the functional requirements.
• Developed and implemented SharePoint plan for organization-wide collaborative document sharing.
• SharePoint Administration: User Setup, Security Permission, Site Configuration.
• SharePoint Training: Trained all staff on tool features and business agreed upon usage.
• Documenting: Change Release Process, Document Control Plan, Project Charter (Template) Process Definition (Template), SharePoint User and Admin Guide and Document (Template) Deliverables Log.
• Responsible for creating UI mock ups using Balsamiq. Worked extensively in finalizing product requirements and communicated the same to UI/UX designers.
• Performed Data Analysis and Data Validation by writing complex SQL queries using TOAD against the ORACLE database.
• Closely interacted with designers and software developers to understand application functionality, navigational flow, and updated them about end-user sentiments.
• Created, assigned, and maintained tickets in JIRA for bugs and defects.
• Led both internal peer review and external reviews of Use Case Specifications and in the process clarifying the finer details of the requirements.
• Involved in developing Test Plans, Test Conditions, and Test Cases to be used in testing based on business requirements using Quality Center.
• Created and maintained the Requirement Traceability Matrix between the requirements and other products such as Design Documents and Test Plans.
• Conducted User Acceptance Testing (UAT), System Testing, and Integration Testing.
• Validated and helped verify defects to weed out cosmetic problems and kept the project on schedule.

Environment: OO Modeling, Web Sphere, Rational Requisite Pro, Rational Rose, DOORS, Rational SODA, RUP, UML, Load Runner, MS Project, MS Visio, Java, MS Office, Windows XP, JIRA.

Sr. Business Analyst

Confidential, El Dorado Hills, CA

Responsibilities:

• Accumulated system requirements from various departments through surveys, interviews, and JRP sessions.
• Gathered, analyzed, documented business and technical requirements from both formal and informal sessions and validated the needs of the business stakeholders.
• Worked with Project Manager to identify best approach for gathering requirements and estimated project size using UCP Analysis.
• Created Business Requirement Specifications and Functional Specifications Document using MS Office Tools.
• Prepared Process Flow/Activity Diagrams for existing system with “As is” and ”To be” states using MS Visio and re-engineered the design based on business requirements.
• Assisted in writing Standard Operating Procedures and maintained the content of current documentation fordata centerand system operations.
• Verifieddatacenteractivities and facilitated daily meetings to coordinate activities and avoid software and hardware conflicts.
• Responsible for meetings with Users and Stakeholders to identify problems, resolve issues and to improve the process to ensure a stable and accurate solution.
• Designed the non-functional requirements of the application through mock-up forms for better illustration of the application.
• Developed Use Cases and documented them using MS Visio.
• Updated and modified progress and resources allocation in MS Project for the team.
• Created sample Wire Frames to make system better understood by Business and Technology Teams.
• Performed GAP Analysis to identify the gap between the optimized allocation and integration of the inputs and the current level of allocation.
• Designed High-Level design for new process, integrating with Legacy and Facets.
• Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
• Created and conducted technical/non-technical presentations to the management and training workshops for the clients.
• Provided end-user support via email or phone and helped the team develop and document.
• Coordinated with Test Coordination Center to set up and follow up on daily, weekly and monthly reports.
• Conducted User Acceptance Testing (UAT) with clients and organized customer satisfaction.
• Worked on HP Quality Center to log bugs and raise tickets.
• Suggested measures and recommendations to improve the current application performance.

Environment: MS Access, MS Visio, MS Excel, MS Project, MS PowerPoint, RUP, UNIX, Oracle Pl/SQL, UML, DataCenterTools and Services Management, Data Center, Rational Rose, Requisite Pro, Clear Case, Rational Clear Quest 2002.

Business Analyst

Confidential, Hoffman Estates, IL

Responsibilities:

• Defined Scope of Project, gathered business requirements, and documented them while following Unified Modeling Language (UML).
• Created Class Diagrams, State Diagrams, Sequence Diagrams and Use Cases using MS Visio.
• Worked extensively on the Entity Relationship Model and Entity Relationship Diagrams (ERD’S).
• Introduced the use of AJAX (web 2.0 concepts) to the web platform.
• Interacted with Stakeholders and conducted JRP sessions to get a better understanding of client business processes and gathered business requirements and documented them in Business Requirement Document, Functional Requirement Document and User Requirement Document.
• Followed UML Methodology to generate Activity Diagrams, Sequence Diagrams, Class Diagrams and Collaboration Diagrams using MS Visio.
• Extracted the Business Requirements from the Stakeholders keeping in mind their need for the application and documented them using Rational Requisite Pro.
• Planned and defined system requirements to Use Cases, User Stories, Use Case Scenarios and Use Case Narrative using the UML Methodologies.
• Scheduled meetings with Developers, System Analyst and Testers to collaborate resource allocation and project completion using MS Project.
• Build a RESTful API for serving content to multiple platforms.
• Involved in developing documentation to convert a SOAP response in to aJSONobject and construct a tree in UI.
• Developed process design such as vision models, process hierarchy, workflows using industry best practices such as BPMN, UML, etc.
• Performed Data Analysis and Data Manipulation of source data from SQL Server and other data structures to support the business organization.
• Proposed design and layout changes to improve site readability and improve user experience, i.e., use of tabs to layout information in discrete information bundles, allowing users to select parts of the product and zoom into it.
• Performed data analysis, definition of user requirements, design of input/output data and forms, processing and controls.
• Involved in designing and maintaining Requirements Traceability Matrix.
• Analyzed user requirements, attended change request meetings to document changes as per users request.
• Assisted System Testing, Integration Testing and End-to-End testing of the application.
• Attended and contributed to JAD sessions and continuously worked under stressful project deadlines and targets.

Environment: J2EE, BEA Web Logic, HTML, JDA, SQL Server 2000, DB2 8.0, PL/SQL, MS Visio, IBM Tivoli Access Manager. Agile, Scrum, AJAX, SOAP/REST API’s.

Business Analyst

Confidential, NYC, NY

Responsibilities:

• Interacted with executives and development team to liaison the business requirements to ensure that the proposed upgraded application complies with the business requirements. Managed the JRP and JAD sessions.
• Managed workload, schedules and coordinated status review meetings with project managers, business managers, and team members.
• Documented Software Requirements Specification (SRS) and documented product design utilizing Rational Rose and the UML.
• Responsible for designing, developing, maintaining, and analyzing project schedules using Microsoft Project.
• Produced various artifacts to include Use Case Specifications, Software Requirements Specifications, Screen Mock-Ups, Use-Case Diagrams, State Diagrams, and Activity Diagrams as per SDLC Methodology.
• Conducted JAD sessions with stakeholders throughout the SDLC.
• Created and managed project plans and revised as required to meet changing needs and requirements.
• Ensured project documents are complete, current, and stored appropriately.
• Involved in defining project scope and planning activities with cross-functional team members.
• Organized meetings with the development teams to elicit Use Cases and documented them.
• Using Rational Clear Case tracked requirements changes and impacts to cost, scope, and schedule.
• Designed and implemented basic SQL queries for QA testing team to better assist them.
• Jointly responsible for monitoring the progress of the development and QA team.
• Analyzed the security implementation of the application with respect to users’ perspective.
• Performed UI Design and Analysis involved in GUI Interfacing and prototyping, System Integration testing and created test cases and test scripts.

Environment: UML; Rational Rose; Requisite Pro; SQL, Clear Case; Clear quest, MS Visio, MS Project.

Business Analyst

Confidential, OH

Responsibilities:

• Gathered user and business requirements through interviews, JAD sessions, weekly meetings, surveys and feedback collected from customers
• Prioritized requirements and designed Requirements Traceability Matrix using MS excel to ensure requirements traceability at different levels
• Designed and developed use cases using UML methodologies in MS Visio which provided the development team a view of the requirements
• Modeled business process using RUP methodology
• Actively engaged in GAP analysis and business process improvement
• Translated business needs into detailed functional requirements
• Created use case diagrams, activity diagrams, ER diagrams using Rational Rose
• Conducted meeting, documented items, communicated with stakeholders and made presentations to peers from arrange of teams including business, actuarial and marketing.
• Used MS Project for project status reporting and planning
• Assisted the project team in defect tracking and resolution
• Monitored client expectations and documented the entire process for future reference
• Assisted quality assurance team in testing different releases and in designing test plans and test cases. Performed User Acceptance Testing (UAT).

Environment: MS Word, Excel, Access, Rational Requisite Pro, Rational Clear Quest, Windows XP