SUMMARY

• Extensive 12+years of IT experience exclusively in the field of CRM including 5 years of relevant experience in Salesforce.
• Extensively worked on Service industry with Marketing cloud, sales, telecom and Healthcare domains.
• Experience in handling more than 1000 users of Salesforce and worked with various licenses of Salesforce. Expertise on Sales, Service, Marketing cloud applications.
• Experience in formation of Workflows, Page Layouts, and Record types, validation rules, approval Process for the needs of application.
• Worked on the designing part of custom objects, custom fields, report extractions to various formats, Dashboards creation as per the client requirement.
• Extensively worked on sales and service cloud, Salesforce chatter for effective coomunication among employees.
• Expertise on using Data Loader, import wizard for data management and different sandbox editions and expertise in deployment.
• Worked with integration on various apps like HP Service Manager, Taleo, Marketo, Bench applications.
• Having the knowledge of visual force, apex classes, triggers, batch apex, and schedule apex.
• Having experience on SOAP, REST,WSDL, XML integrations, SSIS, ETL Informatica, Jiterbit tools.
• Have worked on the Migrations to different environments using eclipse, change sets, package xml.
• Experience in training the end users on usage of Salesforce applications and involved in training the admins to handle the team.
• Extensive knowledge of customer relationship management, fundamentals of business analyst, and business process modelling.
• Comprehensive knowledge of data validation and data analysis process and techniques.
• Staying up - to-date with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed.
• Organized internal trainings on SFDC and Siebel to develop the practice for the organization. Strong technical and functional skills A strong leadership, analytical, troubleshooting and organizing skills.
• Worked extensively with performance edition of Salesforce. Having exposure on developing RFP’s (Request for Proposal) to SFDC and Siebel clients for the current organization.
• Developed POC’s (proof of concepts) and demonstrated to clients as part of organizational support activities (Service cloud, Sales cloud. Custom cloud, Data Migration, Integration).

TECHNICAL SKILLS

Salesforce Technologies/ Programming Skills: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Java Script, Visual Force Pages, Data Loader, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, Analytic Snapshots, Case Management Automation, MarketoSOAP, REST Web Services

Salesforce Tools: Eclipse, Force.com IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox, and Production).

Database: Oracle 8i/9i, MS Access, and MySQL

Siebel CRM: Siebel Server Administration, Siebel Configuration, Developer, EIM, EAI

Operating Systems: Windows NT / 2000 / XP Pro / Vista/7, Windows Server / 2008

Customization: Outbound Messages, Workflow &Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading

PROFESSIONAL EXPERIENCE

Confidential, Eden Prairie, MN

Salesforce Developer, Technical Lead

Environment: Salesforce CRM, Apex, Visual force, Force.com IDE

Responsibilities:

• Worked as a team leader/administrator and provided user support.
• Having experience on using Marketo Tool synched with the campaign in marketo.
• Participated in weekly calls and worked on Change request and enhancements.
• Involved in Incident handling and resolutions. Worked on Roadmap items based on prioritization.
• Involved in creating users, Profiles and Roles and in Securing and Sharing Data.
• Involved in Code development process, created the required objects and extensively used the standard objects.
• Importing Data through Import Wizard, Apex Data Loader, Jiterbit tools. Worked continuously on app exchange to find the better apps.
• Involved in Code Deployments from Sandbox to another Environment by Eclipse IDE and Change Set.
• Customizing Salesforce CRM for generating web-to-leads and web-to-cases
• Developed Apex classes, involved in SOAP and WSDL on integrations.
• Creating Visual Force pages to develop UI as per client’s requirement.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed and deployed the Custom objects, Custom tabs, validation rules,Workflow Rules, Auto-Response Rules,
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Customizing the Objects, Fields and Page layouts based on Client requirements.
• Generating reports and Dashboards according to the client requirements day to day.
• Involved in regular field updates and worked on day to day administration functions of the project.

Confidential - NJ

Salesforce Project Development Lead /Scrum Master

Environment: Salesforce CRM, Apex, Visual force, Force.com IDE

Responsibilities:

• Build the organization’s Role hierarchy by adding the roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound messages to manage the Workflow and Approvals.
• Created Custom reports based on business need and associated them to Dashboard.
• Developed ad-hoc report as requested by the user groups or stakeholder and performed analysis on data as required.
• Responsible for Data load operations using Force.com Apex Data Loader, SSIS tools.
• Customized company profile, Security Controls and communication Templates of the organization as per the organization requirements.
• Writing Workflow rules, approval process, defining role hierarchy.
• Worked On SOQL, SOSL queries. page layouts and change sets.
• Involved chatter management and case management.
• Involved in creating users and managing the profiles, permission sets.
• Worked exclusively on sharing rules, Record Types.
• Worked on creating custom Reports and Dashboards
• Writing Apex triggers and classes as per requirement, Designing Visualforce Pages
• Data migration using Data Loader, Migration using Eclipse IDE from Sandbox to Production.
• Maintained and communicated system metrics to track trends in usage and data integrity.
• Managed Security settings and conducted regular security/configuration audit.
• Involved in CRM process like Design, development, planning, testing and integration of Salesforce Cloud services, data and accounts.
• Applied Agile methodology and trained the team in to agile environment and carried out various sprint/releases.

Confidential, CA

Salesforce Administrator/Sr.Developer

Environment: Salesforce CRM, Apex, Visual force, Force.com IDE

Responsibilities:

• As a service cloud Consultant, performed here on user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity, and storage management.
• Worked towards Create and customize objects, workflows, record types, page layouts, fields including advanced formulas and lookups apps, tabs, profiles, security, users, and approval processes.
• Maintaining the functional areas of data management, contacts, leads, campaigns, opportunities, dashboards, and reports.
• Ensure to stay current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed.
• Test and QA of enhancements/changes to SFDC deployment, Project manage work and share status on a weekly basis with stakeholders
• Identify and administer CRM best business practices per business standards for functional processes.
• Responsible for systems integration, application design.
• Worked on administering modules for customer service and support, resource planning, and service operations and management.
• Involved in SOAP, REST concepts, and change sets migrations, package xml.
• Created profiles and implemented Object level, field-level and record-level security.
• Using Data Loader for migrating data from local system to salesforce.com.
• Developed Classes & Triggers for applying the business logic on Database events.
• Created Workflows, Approvals, and Email alerts to meet different needs of application.

Confidential

Sales force Developer/Team Lead

Environment: Salesforce CRM, Apex, Visual force, Force.com IDE

Responsibilities:

• Applied agile engineering process and methodology for this project.
• Worked on Preparing Functional Design Document and Technical Design documents FDD and TDD.
• Worked with various Salesforce.com objects like Accounts, Contacts, Case, Opportunities, Reports, and created custom objects based on Business need.
• Worked as a Sales Force Chatter APP with the organization and regularly participated in the meetings and chatter community.
• Involved in HP Service Manager - SFDC Case management integrations.
• Worked on Visalforce, Apex classes, triggers, Java scripts,.
• Worked on SOAP integration and WSDL and involved in SAP, Sibel integrations.
• Customization of Apex classes, Apex Triggers and Visual Force Pages in Salesforce.com
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Created Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities etc
• Created page layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.

Confidential, Dayton, OH

Salesforce Administrator &Siebel Lead

Environment: Salesforce.com, Apex, Visual Force, Data Loader and Force.com IDE and Siebel tools and application.

Responsibilities:

• As part of Salesforce have done user management, involved in data loading activities.
• Had interactions with Salesforce.com and led the complete transitions from Siebel perspective and functionalities.
• Worked as a Team Leader, Siebel Administrator and Developer/Support services for Customer 1 Application.
• As an administrator had been responsible for Server component jobs monitoring and troubleshooting.
• Provided user access, Database extraction, Generating new database.
• Responsible for remote client access and troubleshooting.
• Monitored jobs on Transaction router, processors.
• Worked with different workgroups on Release management.
• And represented and coordinated for server bouncing.
• As an administrator I handled srf and data migrations between development, QA and production environments.
• Have involved in various enhancements and configuration, development works in the maintenance releases.
• Also handled deployment and provided error free deliverables to the client.
• The core designer of the tool, developed and deployed in production environment
• Worked on various Business services, scripts and work flows based on customers’ requirements.
• Also worked on business critical issues and handled service and support activities to the client.
• Provided adequate application support by keeping the SLA also handled escalations and provided on call support for the project.
• Earned many appreciations from business users.
• Followed ITSM process for change, incident and problem management process.
• Responsible for production issues and involved in timely resolution of the incident
• Implementation of new change requests following the change process
• Coordinated/led knowledge transition between teams happens at regular intervals.
• Coordinated with team and ensured the successful deliverables.