SUMMARY

• Proactive highly organized and result - driven Scrum Master / Business System Analyst with Nine years of professional working experience with the ability to identify, analyze and transform the data into a meaningful form, with the strong understanding of Finance, Insurance, and Marketing
• Equipped with strong analytical, detail orientation and communication skills which enabled me to perform exceptionally in all stages of Software Development Life Cycle (SDLC) in both waterfall and agile/scrum methodologies
• High level of expertise in asset and portfolio management, derivatives (Swaps, Options, and Futures), fixed income, Trade Life Cycle and Investment Banking
• Possess excellent communications skills to carry out both one-on-one and focus group interviews with SME’s and different business unit teams on eliciting detailed requirements
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business Users, conducting and gathering requirements through Joint Application Development (JAD) sessions
• Ability to analyze and document the business requirements in the form of Business Requirement Document (BRD), Functional Requirement Document (FRD) / Functional Specification Document (FSD), Requirement Traceability Matrix (RTM), Request for Proposal (RFP)
• Facilitated Scrum events such as Backlog Grooming, Sprint Planning, Daily Scrum Meeting, Sprint Review and Sprint Retrospective Meetings for every Sprints as a Scrum Master
• Ability to train/coach customers, teams on Scrum Artifacts and Scrum Techniques.
• Proficient in Unified Modeling Language (UML) diagram for creating Use Case Diagrams, Activity Diagrams and Sequence Diagrams using MS Visio
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis
• Hands on experience in reviewing Test procedure, test cases, test scripts, and conducting User Acceptance Testing (UAT), Quality Assurance (QA) and sanity testing
• Demonstrated robust User Interface (UI) and User Experience (UX) knowledge, and ability to manage and develop wireframes, and working prototype using Axura and iRise
• Ability to understand the requirements for complex SQL queries and procedures and can write complex SQL queries on SQL Server Management Studio.
• Excellent project management skills with solid hands on experience on Project scoping, Resource Allocation, Scheduling, Budgeting and Drafting Remedy Procedures using MS Project

TECHNICAL SKILLS

SDLC Methodologies: Waterfall, Agile, Agile-Scrum

Business Skills: UML, Gap Analysis, SWOT Analysis, BRD, FRD, RFP, RTM, User Stories, Prototyping, JAD sessions, Requirement gathering

Front End Tools: JIRA, SharePoint, ServiceNow, MS Project, MS Office

Modeling Tools: MS Visio, Wireframes, Mock-Up Screen

Databases: My SQL, SQL Server 2008/2005, Microsoft Access

Data Warehousing: Data Modeling, ETL Mapping, Pivot, Reporting

Operating Systems: Windows XP/Vista/7/10, UNIX

Languages: HTML, JavaScript, XML, T-SQL, PL/SQL, C/C++

Design Tools: Adobe Photoshop, iRise, Axura, MS Visio

Testing Tools: HP ALM, HPQC, PRPC, TopTeam

Other / Reporting Tools: Google Analytics, MS Excel 2003/2007, MS Project

PROFESSIONAL EXPERIENCE

Confidential, Fort Worth, TX

Scrum Master

Responsibilities:

• Communicated with business partners in weekly meetings, collected deliverables for key milestones, updated test scripts on scope changes, analyzed test plans from PMO work streams and manipulated large data.
• Assume the role of Agile Coach to explain the principles of agile manifesto, and the self-organizing framework of Scrum to the development team so that they can adopt and improve their Agile methods
• Created User Stories and led the Planning Poker game to estimate them in Sprint Planning and Backlog Grooming meetings. Also, helped product owner to prioritize user stories based on business value.
• Facilitate and time-box Scrum ceremonies (Sprint Planning Meeting, Daily Scrum Meeting, Sprint Review Meeting, Sprint Retrospective Meeting and Backlog Refinement Meeting).
• Helped negotiating commitments and assure parallel understanding of requirements and deliverables amongst all stakeholders in Sprint Planning Meetings
• Made the lists of impediments where team were facing from the Daily Scrum Meeting and notify PO in timely manner. Also help the scrum team to solve any conflict resolution after the Daily Scrum Meeting
• Continuously track the progress of the Sprint and release the Burn-Down Chart to making sure that deliverables are on time with production quality and ensure observance of DoD (Definition of done) as estimated.
• Improved the organization’s quality business goals and service key performance indicators through monitoring, analyzing, and facilitating improvements to processes and procedures.
• Advised the performance of the quality management system, produce data, and report on performance, measured against set standards.
• Analyzed and reported on Company financial performance relative to competitors and benchmarks in the industry
• Analyzed client portfolio/investment performance trends and made recommendations based on available options
• Responsible for drafting high level requirement documents (BRD) for industry wide distribution detailing system requirement and modification required
• Worked on QA Team to ensure that requirements were met: Developing thorough test plans, such as Acceptance, Regression and Performance testing

Environment: Windows, Gap Analysis, SOAP UI, JIRA, MS Office Suite (Excel, Word, Power-point, Access), MS Project, SharePoint, Salesforce, SQL & SQL Server, SDLC, Agile, Waterfall, Object Oriented Design, Visio

Confidential

Scrum Master

Responsibilities:

• Worked on Reporting, Manual Adjudication and Retail Operation (RO) in Lending, Credit Card and Mobile Banking Application to articulate business requirements to project stakeholders
• Gathered functional and non-functional requirements for BRD, SRD, FRD and IRD then documented for future review to ensure accurate requirements to build new systems
• Created, verified and validated Gap Analysis to ensure streamline communication and achieved the objectives within the organization
• Analyzed bugs and provided root cause to accelerate the process for the system and delegated to the QA and developer teams
• Wrote Use Cases and embedded traceability using TopTeam to create user friendly systems for all the SMEs and stakeholders to save time
• Created User Stories and led the Planning Poker game to estimate them in Sprint Planning and Backlog Grooming meetings. Also, helped product owner to prioritize user stories based on business value
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
• Made the lists of impediments where team were facing from the Daily Scrum Meeting and notified PO in timely manner. Also helped the scrum team to solve any conflict resolution after the Daily Scrum Meeting.
• Continuously tracked the progress of the Sprint and released the Burn-Down Chart to make sure the team was not facing any impediments to complete the tasks as estimated
• Assisted product owner in Sprint Review meetings by facilitating product demos and backtracking them to the requirements to determine when it was done and shippable
• Worked with and handled SSI, UX, Developer and QA (onsite and offshore) team to validate the conceptual concept of stakeholders from every perspective
• Prepared deck to facilitate JAD sessions and provided meeting minutes immediately to share the objectives and next steps of the project to the key stakeholders
• Created and updated action log in SharePoint immediately following the session for internal review to be aware of project status and any outstanding task of errors
• Analyzed queries and handled change request, risk as per requirements determining the needs
• Ensured that decisions were captured within Messaging Centre and Notes that after taking action
• Provided and tested scenarios in SIT, UAT for Test Cases to accelerate testing process for the system and delegated the analyzed defect to QA and developer teams
• Analyzed data from different systems such as mortgage data, various loan data, line of credit data from database extracts along with the customer data information and developed the mapping document for the ETL process

Environment: Scrum, Gap Analysis, UML, TopTeam, HP ALM, HPQC, Google Analytics, Axura, MS Office Suite (Excel, Word, Power-point, Access), MS Project, JIRA, SharePoint, MS Visio, PRPC

Confidential

Sr. Business Analyst / Scrum Master

Responsibilities:

• Conducted Gap Analysis of the AS-IS and TO-BE processes to identify and validate the requirements
• Interviewed Subject Matter Experts (SMEs) to understand the goal, customer segments, and priorities to enhance the application system
• Used JIRA for task allocation, user story writing, backlog management, issue tracking, and forward and backward requirement traceability
• Assumed the role of Agile Coach to explain the principles of agile manifesto, and the self-organizing framework of Scrum to the development team, so that they can adopt and improve their Agile methods
• Assisted with the product owner in prioritizing and estimating Product Backlog Items (PBIs) usually in the form of User Stories to pick Sprint tasks by incorporating suggestions from cross-functional IT teams
• Facilitated and time-boxed Scrum ceremonies (Sprint Planning Meeting, Daily Scrum Meeting, Sprint Review Meeting, Sprint Retrospective Meeting and Backlog Refinement Meeting). Helped negotiating commitments and assured parallel understanding of requirements and deliverables amongst all stakeholders in Sprint Planning Meetings
• Created User Stories and led the Planning Poker game to estimate them in Sprint Planning and Backlog Grooming meetings. Also, helped PO to prioritize user stories based on business value
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio
• Made the lists of impediments where team was facing from the Daily Scrum Meeting and notified PO in timely manner. Also helped the scrum team to solve any conflict resolution after the Daily Scrum Meeting
• Continuously tracked the progress of the Sprint and released the Burn-Down Chart to make sure the team was not facing any impediments to complete the tasks as estimated
• Assisted product owner in Sprint Review meetings by facilitating product demos and backtracking them to the requirements to determine when it was done and shippable
• Communicated with Claim management team and underwriting team to understand the risk factors, trends, client profile and develop the Business Requirement Document (BRD)
• Analyzed large-scale data coming from different sources such as Claims Data Warehouse, Salesforce, Home Office Data Repository to identify the trends and risks
• Conducted UAT to ensure that development systems satisfied the needs of business clients as specified in the functional requirements

Environment: Scrum, Gap Analysis, UML, HPQC, Google Analytics, MS Office Suite (Excel, Word, Power-point, Access), MS Project, JIRA, SharePoint, Salesforce, MS Visio, PRPC

Confidential

Business System Analyst

Responsibilities:

• Created workflow diagrams in Visio to show the data/process flow in the system and documented
• Developed test cases and test plan to perform unit testing and system testing to ensure all defects were identified and corrected
• Created data mapping documents for different SQL database tables vs. mapping
• Developed effective working relationships with the client’s team to understand the support requirements resulting in meeting the client’s needs
• Gathered requirements to build the system and delegated to technical team to begin and update the process on time and within budget
• Maintained positive and clear communication with all the stakeholders to ensure team cohesiveness
• Conducted gap analysis between the present system and the target system to determine the needs of future process and implementation
• Developed KPI’s for different types of reporting including matrix reporting allowing the business to understand their status resulting in time and cost savings while increasing revenue
• Created business cases to maintain cost/benefit, probability/impact matrix
• Executed and monitored the execution of test cases in TFS
• Arranged weekly and monthly meetings, JAD session, taking notes and sending the minutes after the meeting to move projects forward in a timely fashion

Environment: Gap Analysis, UML, HPQC, Google Analytics, Axura, MS Office Suite (Excel, Word, Power-point, Access), MS Project, SharePoint, MS Visio, PRPC

Confidential

Sr. Business Analyst

Responsibilities:

• Interviewed Subject Matter Experts (SMEs) to understand the goal, customer segments, and priorities to enhance the application system.
• Conducted Gap Analysis of the AS-IS (Current State) and TO-BE (Future State) processes to identify and validate the requirements.
• Facilitated effective internal/external team collaboration and generated enthusiasm among team members and other stakeholders
• Prepared graphical depictions of Use Cases, Use Case Diagrams, Activity Diagrams and creation of technical design (UI screen) using Microsoft Visio
• Prepared well-designed test cases based on analyzed product requirement documents, functional, eligibility specifications and performed the execution of test cases, reviewed test results and report defects in Quality Center
• Developed and maintained test plans for manual and automated test scripts for integration, functionality, daily validation testing to assure quality of the deliverables
• Conducted integration testing focuses mainly on the interfaces & flow of data/information between the module and led Defect Triage calls and delegated to onsite and offshore team
• Worked with and handled SSI, UX, Developer and QA (onsite and offshore) team to validate the conceptual concept of stakeholders from every perspective
• Executed and monitored the execution of test cases in TFS
• Analyzed queries and handled change request as per requirements determining the needs

Environment: Gap Analysis, UML, HPQC, Google Analytics, MS Office Suite (Excel, Word, Power-point, Access), MS Project, SharePoint, MS Visio

Confidential - Paramus, NJ

Business / Data Analyst

Responsibilities:

• Conducted various SMEs from different departments by one on one or by group settings to elicit requirements as per their prioritization and documented in BRD, SRD and IRD
• Performed Gap Analysis of the AS-IS (Current State) and TO-BE (Future State) processes to identify and validate the requirements.
• Analyzed data from different systems such as mortgage data, various loan data, line of credit data from database extracts along with the customer data information and developed the mapping document for the ETL process
• Led high level requirement gathering activities involving elicitation practices such as JAD sessions, focused groups, one-to-one Interviews, and document analysis
• Synthesized all the business requirements in phases and based on that developed the functional and non-functional requirement documents to develop the automation process
• Developed use data-flow diagram, activity diagram, and state transition diagram using MS Visio and prepared the use case document
• Created requirements traceability matrix (RTM) and tracked solution validation to requirement matrix
• Analyzed different situations in the processes to identify improvement areas and scope of automation to reduce the manual errors and to add value to the reporting
• Developed strategies with Quality Assurance group to implement test cases in Rational Quality Manager for stress testing

Environment: Waterfall, MS Office (Excel, PowerPoint, Word), MS Project, Quality Manager, SQL Server Management Studio 2008, MS Visio, SharePoint 2010