SUMMARY

• Around 8 Years of IT experience with 5 plus years’ experience in the Salesforce.com CRM Platform as Developer/Admin and 2+ years of experience as .NET applications Developer.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and salesforce SFA applications based on Apex Language and leveraging Force.com Platform - - world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Extensive hands-on SFDC Administrative experience in creating and managing Apps, Page Layouts, Search layouts and generation of Email templates according to application requirements.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, Apex Classes, Controllers, Triggers and various other components as per the client and application requirements.
• Collaborate with technical, production, and design teams to create Web and e-mail campaigns and solutions.
• Proficiency in Object Oriented Programming Languages like C ++, Java, Apex, developing the WebPages using HTML/DHTML, CSS and JavaScript.
• Created custom Entity Relationship data model based on the provided business requirements and integrated it with the Standard Salesforce Objects.
• Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team
• Performed many Support Roles for the internal users helping in third party tools as well as both sales and service cloud.
• Extensive knowledge about Sales force setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Experience on Community cloud to connect with customers and employees with each other.
• Implementation, Integration experience of Salesforce.com Development Life Cycle.
• Prepared test plan and test case documents for Visibility application.
• Good communication, interpersonal and quick learning skills with proven ability to adapt to different project environments.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Reports and Dashboards.
• Involved in data integration and data migration tasks of the Salesforce.com.
• Prepared test plan and test case documents for Visibility application.
• Performed the support role for both service cloud and Sales cloud.
• Designed and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.

TECHNICAL SKILLS

Salesforce Technologies: CRM (Force.com, Sales Cloud, Service Cloud), Apex Classes & Triggers, Visualforce pages, Database operations (DML, SOQL, SOSL), Workflow rules & Approval processes, Reports & Dashboards.

Web Technologies: HTML, JavaScript, XML, AJAX, SOAP, WSDL.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Apex Data Loader, Force.com CLI, JIRA, ServiceMax.

Programming languages: C, C++, Java, SQL, Java Script, HTML, XML, ANGUALR JS.

Operating Systems: Windows 10, XP, Windows Server 2008/2003, Unix.

Languages & Scripts: Java, JavaScript, SQL, PL/SQL, CSS.

Databases: Oracle 11g and MS Access.

Documentation Tools: MS Office, Microsoft Visio.

PROFESSIONAL EXPERIENCE

Confidential, PISCATAWAY, NJ

Sr. Salesforce Developer/Admin

Responsibilities:

• Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com.
• Created and maintained User Roles, Security and Profiles that was required for Salesforce Knowledge implementation.
• Involved in the creation of Knowledge Content, Format and Delivery Methods.
• Formatting and migrating user data into LE, Implemented Salesforce Lightning Components for small set of users within the organization.
• Created multiple Lightning Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes Lightning component look and feel better.
• Developed Lightning components and Lightning Apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Worked on embedding the wave dashboards into Visual Force pages and lightning using lightning components and App Builder.
• Used field level Security along with page layouts to manage access to certain fields.
• Implement pick lists, dependent pick lists, lookups, master detail relationships and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab
• Worked with SOQL & SOSL queries with Governor Limitations to stop and download the data from salesforce.com platform database.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on ht parent.
• Responsible for setting up web service integrations, Worked with Web Services (Rest API’s).
• Involved in Requirement gathering for salesforce service cloud start up.
• Involved Use Case scenario for integrating existing incident management system with service cloud
• Worked on Service cloud, Sales Cloud, supported cases, developed workflows and triggers for automated case resolutions.

Environment: Saleforce.com platform, Apex, Lightning, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in, AppExchange apps, Flows, SOAP and REST API.

Confidential, DALLAS, TX

Sr. Salesforce Developer/Admin

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities and Reports.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers. Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com.
• Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Implemented Chatter, Chatter desktop developed public and private groups.
• Created Workflows, Approval processes, Validation rules and sharing rules.
• Organized Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to- Lead and Auto-Response rules.
• Worked on Service cloud, Sales Cloud, supported cases, developed workflows and triggers for automated case resolutions.
• Customized application to extend Salesforce functionality and wroteApex Classes to provide functionality to the Visualforce pages.
• Gathering requirements from Users in order to create stories and add implementation details for the stories.
• Modified existing profiles, roles, Object permissions and field permissions.
• Created new Record Types, page layouts, Validation rules for several objects.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Created Force.com Sites for external users and configured public access to accommodate data access in visual force pages, and implemented Salesforce Chatter functionality for one to many business users.
• Knowledge in Writing Triggers and workflows, Customizing Error Pages for sites.
• Created Workflows, Approval processes, Validation rules and sharing rules.
• Organized Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.

Environment: Apex, Visual Force Pages, Workflow & Approvals, Lightning, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security models, HTML, Web Services, WSDL, SOAP, Reports, Sandbox, Eclipse IDE Plug-in.

Confidential, VA

Salesforce Developer/Admin

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, contacts, Solutions and Custom Objects.
• Developed various Custom Tabs, Tags and Components.
• Implemented Sales force For Outlook functionality and installed outlook integration with different user systems.
• Worked with Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Worked with Data Loader and App Exchange Applications.
• Worked with different Deployment Plans for each release and Sandbox Refreshing.
• Worked with different Record types to setup for different Page layouts based on profiles.
• Involved in setting up Profiles and assigning the Profiles to the Users.
• Involved in setting up the Role Hierarchy and assigning the Users as per the role.
• Created different profiles and setup the permissions based on the roles in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Salesforce force.com platform, Apex, Visual force, Data Loader, objects, Workflows, MySQL.Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs.

Confidential, MINNEAPOLIS, MN

Salesforce Developer/Admin

Responsibilities:

• Developed many Apex classes, controllers, VF Pages, Batch Classes and scheduling their Jobs Creating sitemaps and Robots.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Worked in Agile SDLC environment.
• Worked on Service Cloud, focusing majorly on cases and solutions.
• Worked on Email-Templates associated to multiple profiles.
• Created various profiles and permission sets according to the business needs.
• Worked on community cloud to share and collaborate on content in real time and connect with other employees in real time.
• Identified business requirements and translated them to technical specifications for Force.com IDE.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Salesforce Automation Process, created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Developed email-to- case so that consumer inquiries can be captured into the case object so that necessary action can be taken.
• Created Page layouts, Search layout to organize fields, related lists, custom links and other components in various record pages.
• Monitored custom reports for sales manager and executives.

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Service Max, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process, REST.

Confidential

Salesforce Developer

Responsibilities:

• Involved in the re-engineering process of the Account, Contact and Opportunity object.
• Performed the roles of Salesforce.com Administrator and Developer in the organization.
• Interacted with various business user groups for gathering the requirements for CRM implementation to migrate from Siebel environment to Salesforce organization.
• Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the Visualforce pages.
• Designed various Webpages in Visualforce for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Created and used Email templates in HTML and Visualforce.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked on Inbound Email services to track the emails into custom object.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Worked on maintaining the functional areas of data management, forecasting, accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards and reports.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Experience in resolving inbound user case requests. Identify and rectify day-to- day data quality issues within the operational processes.
• Implemented the requirements on Salesforce.com platform andForce.com IDE Plug-in using Eclipse.
• Worked close to business user and performed the actions of support analyst in complete SDLC.
• Built apex classes and triggers implementing SOQL and SOSL statements within Eclipse to manage interaction with the database.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Import Wizard, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Sales cloud, Service cloud, Security Controls, Visualforce Controllers, Sandbox data loading.

Confidential

.Net Developer

Responsibilities:

• Involved in designing and coding for web forms of the application with ASP.NET 1.1.
• Ability to design options for cloud application development, cloud application deployment, private versus public cloud options, virtualization, containerization.
• Experience analyzing, reverse-engineering, and documenting the design of existing cloud solution.
• Involved in developing UI, Business Layer and Data Access Layer and used C#.NET as code behind to implement the business logic of the web forms.
• SQL Server 2000 is used as the back-end database which stores all the data used in entire application and implemented Stored Procedures, Database Triggers, Views, and Indexes with SQL programming.
• Used ADO.NET to implement the data layer to help communicate with data base
• Used Visual Source Safe for version control and Participated in unit testing of the application to ensure quality.
• Involved in building flexible UI, more user interactive and user-friendly web pages, reusable classes, functions using ASP.NET, C#, AJAX and JavaScript for client side validation.

Environment: Visual Studio.NET 2003, C#.Net, ASP.NET 1.1, ADO.NET, IIS, Web Services, HTML, DHTML, SQL Server 2000, Windows XP.