SUMMARY

• Project Manager with combined business and IT experience in Telco, BFSI, Pharmaceutical, Healthcare and Automotive industries. Responsible for all aspects of the initiation and implementation of assigned projects and providing a single point of contact for those projects.
• Managed the activities related to project initiation, planning, execution, implementation, and closure of assigned projects. Interface with all areas affected by the project, including business users, IT and Senior Management and successfully move projects forward from inception to production.
• Proficient with Software development life cycle (SDLC) phases especially Agile.
• In depth knowledge of SDLC processes using Waterfall and Agile software development methodologies.
• Proof of concept (POC), work breakdown structure(WBS), IT service catalog, Agile Manifesto, PPM (project and portfolio management), agile project management
• Documented test - plans, scenarios, cases, scripts, and results with involvement in GUI, black box (functional), Integration, and user acceptance test to report defects, and bugs in ClearQuest, JIRA, HP Service Manager and MS Test Manager.
• Define project scope and oversee quality control throughout the project life cycle.
• Extensively worked with data sources such as Oracle, DB2, Teradata, and RDBMS, by writing SQL queries on database level to perform manipulation based on data warehousing, and business intelligence concepts.
• Estimate cost and schedule and deliver within the defined Project Delivery Performance targets.
• Establish project proposals, statement of work (SOW’s), and request for proposals documentation.
• Timely and accurately updates of project status, cost and forecast information the HP-PPM project tool.
• Plan and schedule project timelines and milestones using MS Projects.
• Develop weekly and monthly project status reports.
• Experienced in managing cross-functional project teams and high-visibility projects.
• Oversee the requirements definition and testing phases of the project to ensure the delivery of a quality product.
• Delegate and/or escalate tasks and responsibilities to the appropriate individuals at the right time.

TECHNICAL SKILLS

Databases & Tools: Oracle 9i/10g/11g/ADF, Oracle ADF, DB2, Teradata, MS SQL Server 2012/2008

Internet Technologies: HTML, CSS, Angular, XML, JAVA Script

Business Modeling Tools: FEITH, Microsoft Visio, Sharepoint

Proficient with various ITIL portfolios: Service Strategy, Demand management, Service Design, Capacity Management, Service Transition, Change Management, Release and Deployment Management Asset and Configuration Management, Service Operation, Incident Management

Reporting Tools: Crystal Reports

Change Management Tools: Remedy, Epiphany Real Time, InformEnt, NuEdge Marketing Suite

SDLC Methodologies: Waterfall, RUP, Agile (Scrum)

PROFESSIONAL EXPERIENCE

Sr. Business Analyst / Project Manager

Confidential

Responsibilities:

• Deliver ITSM and Organizational Transformation solutions based on ITIL best practices that focus on the people, process, technology and information perspectives of providing integrated organization wide business solutions within the IT infrastructure.
• Managed budgets of up to $4M and cross-functional teams of up to 15 developers, programmers and business analysts.
• Lead role in organizing surveys, improving the process and workflows, as well as the service improvement plan for the demand management process to evaluate the delivery of the demand in terms of value to the business.
• Supporting business and system projects including catering requirements, reviewing design, verifying testing, documenting and supporting implementation.
• Gathered and validated requirements to write High-Level Design (HLD) for Waterfall projects and business value user stories for Agile (Scrum) projects
• Developed test plans, and test cases in co-ordination with QAs for manual, and performance testing.
• Accountable for BPR (Business process reengineering), aimed to help client fundamentally rethink how they do their work in order to dramatically improve customer service, cut operational costs, and become world-class competitors.
• Handled end-to-end project entailing project charter, scope, management plan, work breakdown, cost & time, quality, and risk management.
• Acting as a triage between the client and the Development team, providing guidance and assistance in the system project decision making process.
• Planning and providing time-estimations/deadlines along with end to end budgeting for project developments and implementations.
• Proactively communicating and collaborating with internal customers to create system and software solutions based on user requirements specifications.
• Responsible for keeping all project documentation up-to-date (User Requirements Specifications (URS), Risk Analysis, Functional and Design Specifications, Requirements Traceability Matrix)
• Implementing ITIL and IT service management techniques for constant service improvement plans in project.

Business Analyst/Specialist

Confidential

Responsibilities:

• Interfaced between business and data management teams, client managers, and informatics teams for all data, software, hardware, and process development activities on a daily basis.
• Extracted data from SFTP tool to maintain, and protect data integrity. Performed business and data analysis by using SQL scripts for QA, and Clover graphs for refining flat file data.
• Wrote ad-hoc queries for debugging and data cleansing using T-SQL commands, hand-editing, and bulk imports.
• Provided SSRS support to account management while collaborating with data team to ensure overall understanding of data captured for reporting.
• Designed and implemented complex SQL queries for QA, reporting, and data validation.
• Identified system interfaces converting response to change control process requirements and design using Rational RequisitePro. Documented these changes, issues, and their impacts based on experience.
• Processed data requirements into bar charts, and pie diagrams for financial analysts to perform trending.
• Designed, and developed business flow, activity, and sequence diagrams, using MS Visio.
• Performed requirements analysis by gathering both functional and non-functional requirements based on interactions with process owners, stake holders, and document analysis, and represented in Requirements Traceability Matrix (RTM).
• Developed use-case, flow, activity/state, and sequence diagrams so that developers and stakeholders can understand business processes.
• Assisted in development, and unit testing of software applications including Object Oriented Programming languages, and software tools.
• Conducted UAT coordinating with QA team in test cases documentation review, and provided feedback.
• Reported with SSMS, and MS Access for accurate data reporting.
• Worked extensively with Clover ETL to perform UAT before COMPASS database upload in HIPAA compliance.
• Administered SharePoint, and updated Smartsheet for permissions, access, business documentations, and status updates as part of team management.

Business Analyst/Lead Tech Operations

Confidential

Responsibilities:

• Identified, and involved with key stakeholders, contributors, operations, and technical resources in participation of project for scoping of project, resource planning, and coordination.
• Submitted error logs to Work Orders Tracking System (WOTS) on GIS portal for onsite validation team.
• Ran Load Allocation, and Unbalanced Load Flow (UBLF) analysis to investigate fault location, estimated time of restoration, and recloser operations.
• Wrote business/test documentation, and scripts for EMS, OMS, DMS, IVR, GIS, DSCADA, Service Suite, and netCADOPS.
• Analyzed vendor based system documentations to develop test cases, and test scripts.
• Attended Scrum meetings with stakeholders, product owner, scrum master, developers, and QA testing team.
• Implemented UML based design for use-Case diagrams, data flow diagrams, activity diagrams, and sequence diagrams using Rational Rose, and MS Visio on approved requirements.
• Provided production support to resolve ongoing issues by functional, end-to-end, and regression testing.
• Updated issues and defects in TFS and QC for epics, user stories, and tasks by application and project type.
• Imported bulk data to SSMS to run ad hoc SQL queries for periodic DB build.
• Built excellent Client relationship by analytical problem solving represented by written, oral, and presentation skills.
• Gave live demos to end users with presentations, and webinars. Conducted meetings with all division supervisors to ensure requirements are met.
• Managed standards, procedures, and processes including of UML by Rational - Software Architect, ClearCase, and ClearQuest.
• Wrote, designed, and maintained GIS work flow documentation for training. Mentored Texas Tech University interns on Smart Grid apps, and phase testing techniques.
• Updated documents, and metadata on SharePoint site,managed users, security groups, and permissions.

Analyst

Confidential

Responsibilities:

• Analyzed the existing system and business process flow by understanding preset business rules and conditions
• Worked with data flow diagrams, data analysis, and Process flow diagrams
• Facilitate and managed the meeting, interviews with SMEs from various areas
• Conduct interviews with key business users and used other fact finding techniques to collect requirements and business process information.
• Conducted surveys and brainstorming sessions with SMEs for requirement gathering
• Performed extensive requirement analysis including data analysis and gap analysis
• Designed and developed different project development documents based on SDLC methodology
• Worked actively in the preparation of Business Requirement Documents, Functional specification documents and change request documents.
• Provide change management education and coaching to develop change coordinators in the organization
• Work closely with the PM teams, Architects and the Subject Matter Experts (SMEs) to glean the requirements.
• Designed and developed Use Cases and many other UML models using MS Visio .