SUMMARY

• Over Eleven (11) years of professional IT, Business Analyst, Business system analyst, systems engineering experience in Telecommunication, Cable media, logistics and Transportation industries experience.
• Extensive customer facing experience as well as experience with interdepartmental relations. Excellent written and communication skills with attention to detail. Perform exceptionally well in demanding work environments.
• Successfully executed several projects using Software Development Life Cycle (SDLC) Methodologies including Agile, Waterfall and Rup
• Managed and executed large scale projects starting from Business Requirements Gathering, Translating Requirements into Technical Specifications, Application Designs, Quality Assurance, roll out, Production supports and operational efficiency using ITIL Process and implementing Six Sigma standards.
• Manage and support the scrum master for the change management support and facilitating the scrum process.
• Act as the primary interface among various business units including end users, development team, Technical Architecture team, Quality Assurance team and Solution Team.
• System design, planning, development and implementation of various information technology architectures and solutions for management of telecommunications, systems, voice, security and data communications networks.
• Systems engineering, architecture and design of various OSS/BSS’s, network security and switching systems (voice, IP and, wireless) products supporting TDM, VoIP, including soft - switches and CPE’s
• Creation of feature specification (FSDs) and client’s requirement documents including BR and JRD’s, and SE’s documents SA’s, SRD’s., ST documents and technical presentations
• Efficient in facilitating Joint Application Development (JAD) sessions with business users, Subject Matter experts (SMEs), stakeholders and the development teams.
• Knowledge of various network management, billing and support systems, and middleware systems (Remedy, Kennan FX, BSCS, CSG/DDP, Amdocs Disha, DPI, etc.)
• Participated with QA team in different phases of testing such as System testing, Functional testing, Regression testing and Integration testing for Quality Analysis.
• Knowledge and experience with SQL to analyze database discord patterns to determine root cause and provide solutions using SQL scripts
• Experience and knowledge in preparation of RFP’s, technical evaluation of bids, bid preparation and presentation
• Performs end-to-end project (E2E) evaluation, analysis, design, system integration and complete system solution based on client’s goals, objectives and requirements including desired project implementation schedule and budgeted project cost
• Project management, information modeling and business case development
• Knowledge and understanding of Wireless technologies including CDMA and GSM
• Knowledge and experience on software development and engineering, OS administration in UNIX, .Net and Shell programming
• Comprehensive understanding of allTesting Methodologies, Testing levels,Test analysis&design techniques.
• Develop and executes SQL database clean-up scripts and procedures
• Excellent knowledge and experience in MS office including MS Word, MS Project, MS Excel, MS Visio, and Power Point.
• Experience Team Leader with excellent communication and Resource management skill

PROFESSIONAL EXPERIENCE

Confidential

Service Engineer / Solution Designer / Business Analyst

Responsibilities:

• Conduct and facilitates business requirements gathering sessions and meetings, document review, working sessions, Creates Charter and Business Requirements and Technicalities document based on the user stories defined in rally and execute the same in different iteration or sprint.
• Analyze and prepare theHigh level design (HLD), AID, System RequirementDesign (SRD), business requirements, Functional requirements, Design usecases, technical requirements and testing approach, Take the UAT(User Acceptance) from the stake holders.
• Prepared the Technical design document which include the Process flow, web services (API field mapping with database) with all logical and condition/query systematically. Which help developer to develop the system.
• Understand the Request and Response of WSDL Web services (XML/JSON/) and provide the technical support to development team.
• Groomed and Trained the development team on complete User story with High level and Low level design requirement.
• Interacting with different Business unit/stake holders and providing the UAT support.
• Responsible for project delivery on time, budget, reporting and analysis.
• Excellent analytical and problem-solving skills, ability to think strategically and take ideas and create solutions for the customer
• Manage and Control Project risk, issues and dependencies throughout the lifecycle of the projects,
• Develop Project Plan for end to end project execution (Initiation - Closing) as per the define sprint and iteration of given user stories.
• Co-ordinate with cross-functional Team and gathering database requirements and to designing / supporting application migration, enhancements.
• Develop the data models and databases and implementing the application using a variety of language. Additionally he will responsible for the design and implementation of incident tracking systems for customers.
• Dealing with problems that might come up during building/deployment.

Confidential - Richardson, TX

Sr. Business System Analyst/System Engineer

Responsibilities:

• Conduct and facilitates business requirements gathering sessions and meetings, document review, working sessions, Creates Charter and Business Requirements and Technicalities document.
• Coordinates with various organizations and teams (Sales, Operations, Engineering, OSS dev teams, Test teams, etc.) to provide understanding of the project business requirements
• Performs end-to-end SDLC by evaluating Business Requirements (BREQ’s) and User Requirements (UR’s), requirements management and analysis based on the user story defined in Rally.
• Preparation of Vision and Scope documents, diagrams, system capabilities and process flows.
• Create Validated User Requirements (VUR’s) and Cross-Functional Diagrams (XFD’s) using Visualize (MS Visio)
• Create Use Cases (UC’s) and Engineering Requirements (ER’s) for identified business requirements
• Discuss and review with business stakeholders, business process engineers and business operational SME’s identified business requirements, process mapping, workflow and solution.
• Provides recommendation and direction in handling various issues including change request, schedule, scope, technical limitations, user experience, methods and procedures, test plan, test cases and scenarios, training, etc.
• Discuss review with IT team, architects, system engineers, system analyst and development team solution requirements, IT architecture Strategy and Plan, Design, interface, data mapping, integration
• Maintain traceability information and track requirement status throughout the project.
• Project Management by orchestrating actions and directions to various teams and providing presentations, project milestones and statuses
• Professional competencies in requirements gathering andfunctional analysis, creatingTest Plans,high level test scenarios, Detail level test casesandTest ExecutionthroughoutFunctional, System
• Comprehensive understanding of allTesting Methodologies, Testing levels,Test analysis&design techniques
• Proven expertise in defect reporting and tracking using defect tool - Quality Center HP ALM
• Assisted Project manager in maintainingproject schedules, defect logs, meeting summaries and status reportsto ensure effective, ongoing communications across all team members
• Understanding of various OSS systems: TRIAD, DPI, SIMPL, TIBCO, ESB, OpenStream, Rosettian,
• Expertise on various L1, L2 and L3 NE’s and technologies: DACS, ONT’s, OLT’s, STB’s, ADSL2+, VDSL, GPON, etc.
• Working on one of the biggest Frontier Conversion project - VZ3 (Verizon Conversion - for 3 states of CA, FL and TX).
• Knowledge of various tools and software’s for systems solution including, SDLC Methodology (Waterfall, Agile), web application like HTML, web services, share point, various database like PL/SQL, oracle 9i,10g, QA tool like HP QC, win runner and load runner, reporting tool - crystal report. Scripting language like UNIX shell, various network tool like TCP/IP, Routing protocol, DHCP, DNS FTP etc.

Confidential - Scottsdale, AZ

Sr. Business Analyst

Responsibilities:

• Provide the Business support for Celtic systems application such as IRP (International Registration Plan), CMVS (Celtic Motor Vehicle System).
• Performs end-to-end project (E2E) technical evaluation, analysis, design, integration and complete system solution on client’s goals, objectives and providing requirements on desired project implementation schedule and targeted expense.
• Design and determine solution based on overall corporate strategy toward an effortless customer experience by inter-action and communication with various business clients, project managers, architects and system engineers
• Involved in implementation of AGILE Methodology &Scrum to the project and prepared presentations and Business flows.
• Participates/interacts/creates/assists/reviews clients Business Requirements documents (BRD’s) - data gathering, JRD and Solutions Approach (SA) and propose/recommends system solution based on standard practices, IT corporate direction and budgeted costs.
• Create SRD documents (Tier 1 and 2 engineer) that includes flow diagram, interfaces and impacted software applications and conducts overall review and requirements tracking
• Create system requirements as per Change Requests (CR’s)
• Professional competencies in requirements gathering andfunctional analysis, creatingTest Plans,high level test scenarios, Detail level test casesandTest ExecutionthroughoutFunctional, System
• Comprehensive understanding of allTesting Methodologies, Testing levels,Test analysis&design techniques
• Assisted Project manager in maintainingproject schedules, defect logs, meeting summaries and status reportsto ensure effective, ongoing communications across all team members
• In constant coordination and communication with business contacts and analysts, Program and Project Managers, and SE’s during the project cycle handling 5 to 10 projects Confidential the same time.
• Knowledge of various tools and software’s for systems solution including, International Registration Plan System, PL/SQL, CITS - Celtic incident tracking system, Registration and Title system (iReg), MS Visio.

Confidential - Philadelphia, PA

Sr. Business Analyst

Responsibilities:

• Understanding customers’ diverse, specific business needs and applying product knowledge to meet those needs. Designs and proposes the Solution within frame of product for customers. Designs SOW, BRDs, responding RFP/RFI.
• Provide business support for Confidential applications such as eCust (Customer Relationship Management), Symlite (Order Management), Telecom inventory management and Provisioning Systems.
• Create the Business Requirements Specification (BRS) documents.
• Write documents according to standard templates, using use cases, UML diagrams and descriptive narratives in a clearly, unambiguously, and concise manner.
• Create process map UML Diagram such as Data Flow diagram, Activity diagram, Sequence Diagram using the MS Visio.
• Involved in implementation of AGILE Methodology &Scrum to the project and prepared presentations and Business flows.
• Participating in status and planning meeting with project management team, Scrum master, Development team and with client. Responsible for project delivery on time and Budget.
• Conduct various SQL database queries for analysis code and database issues
• Design and develop system engineering requirements (SR’s), analysis and evaluation, systems integration, systems and network planning, test and execution (ST, UAT).
• Professional competencies in requirements gathering andfunctional analysis, creatingTest Plans,high level test scenarios, Detail level test casesandTest ExecutionthroughoutFunctional, System
• Comprehensive understanding of allTesting Methodologies, Testing levels,Test analysis&design techniques
• Proven expertise in defect reporting and tracking using defect tool - Quality Center HP ALM
• Assisted Project manager in maintainingproject schedules, defect logs, meeting summaries and status reportsto ensure effective, ongoing communications across all team members
• Provide the post production support for all the application and systems.
• Responsible for end to end operation issues, Reporting and Analysis and meet client expectations.

Environment: Victory data Quality Tool, PL/SQL, Rally, JIRA, OSS/BSS - Operation Support and Business Support system, Billing System (CSG/DDP), eCust - Customer Relationship Management, Order Management system - Symlite, support to JAVA based web services, XML files, working with GET Bundle for fulfill the requirements MS Visio, Rational Rose.

Confidential

Sr. Business Analyst & Head of Service Delivery

Responsibilities:

• Provide business support for Vodafone applications such as POS (Point of Sale) and UPSS (Unify Provisioning Support System)
• Coordinated in Business requirements gathering, GAP Analysis, Test Cases preparation, Unit testing, Functional testing, System Integration testing and UAT.
• Product configuration and lead for New Plan and scheme of Telecommunication domain.
• Define business, product and marketing strategies, write requirements and documentation, and improve development processes.
• Provide the support to implementing the potential solution, identify and document the risk, control and solution.
• Understand the key pain-points and current challenges of the business users and translating them into business requirements and create the Business Requirements Specification (BRS) documents.
• Excellent knowledge in creating Databases, Tables, Stored Procedures, DDL/DML, User defined data types and also Manage data mapping using SQL, Oracle
• Involve in Migration activity of billing system. BSCS to Disha Amdocs and Provide the support in data migration activity for billing legacy system to target system.

Confidential

Sr. Business System Analyst – IT/ Application Support

Responsibilities:

• Understanding customers’ diverse, specific business needs and applying product knowledge to meet those needs. Designs and proposes the Solution within frame of product for customers. Designs SOW, BRDs, responding RFP/RFI.
• Development Activities for updating /adding new functionality in existing application.
• Development and implementation Activities of all the define error remediation and reductions.
• Involve in circle transformation project i.e. MNP / LNP (Mobile Number Portability) /LNP (Local Number Portability), responsible to provide the data and information also provide the support for testing of applications and compliant Responsible for project delivery on time, budget, reporting and analysis.
• Responsible for Security training & awareness to end users.
• Assisted Project manager in maintainingproject schedules, defect logs, meeting summaries and status reportsto ensure effective, ongoing communications across all team members
• Professional competencies in requirements gathering andfunctional analysis, creatingTest Plans,high level test scenarios, Detail level test casesandTest ExecutionthroughoutFunctional, System
• Proven expertise in defect reporting and tracking using defect tool.
• Inventory assets management for all the Network devices as well as Desktops & Laptops.

Confidential

Sr. Business System Analyst /TBO Lead

Responsibilities:

• Capture requirements and design solutions for telecommunications/software system projects and products (customer and internally driven) specifically, next-generation switching systems (voice and IP) and new customer applications.
• Influence/drive the product/project life cycle from concept to specification by creating the Systems Architecture Specifications, software engineering, FSD, SRS, etc. including development, testing, manufacturing, maintenance and support and end-of-life.
• Operation Control activities for Telecom Mediation and Switch Related activities Maintain the local Database, Performance – tuning and backup task. Required to develop the shell scripts to meet the business requirement. Managing the Database User, objects and application user id
• Involve in circle transformation project i.e. MNP / LNP (Mobile Number Portability) /LNP (Local Number Portability), responsible to provide the data and information also provide the support for testing of applications and compliant
• SME point-of-contact for customers, project and program managers, product managers, R&D, test engineers, professional services, field engineers, installation designers, Product configuration and lead for New Plan and scheme in system
• Co-ordinate with cross-functional Team and gathering database requirements and to designing / supporting application migration, enhancements.
• Managing all the Adhoc Report related to database and provide to concerns teams
• Involve in circle transformation project i.e. NSMS (Number SIM Management System) / FTA (First Time Activation), responsible to provide the data and information also provide the support for testing of applications and compliant.

Confidential

Business System Analyst/ Service Delivery Head

Responsibilities:

• Conceptualize and create total systems for telecommunications projects and products (customer and internally driven) specifically advanced switching systems and new customer application
• Managing different activities for Telecom Billing Operations
• Looking after the Operations for Telecom Service Provisioning and Assurance
• Operation Control activities for Telecom Mediation and Switch Related activities
• Operation activities for Telecom Technical Complaints and RF related activities
• Development Activities for Telecom OSS
• Business Analysis activities for Telecom Operations
• Understand ofeTOMbusiness processes and their implementation in Inventory management area.
• Inventory assets management for all the Network devices as well as Desktops & Laptops.
• Monitoring the Link up time thru the HP server.
• Technical requirements point of contact for customers, project managers, program managers, R&D, test engineers, professional services, field engineers, installation designers, manufacturing and support.

Confidential

Software Programmer

Responsibilities:

• Looked after the Development activities for the various clients
• Project Charters and Business Analysis, Database administration activities for Various clients
• Project progress reports activities
• Coding for the Software with various tools like Oracle, .NET, Web development tools, Visio etc.
• Environment: ASP.Net, Crystal report, PL/SQL, MS VISIO, MS Office, Rational Rose