SUMMARY

• IT Professional with 5+ years of experience in Salesforce.com, Service cloud CRM Platform, SFDC Consultant and around 3 years of experience with Web technologies
• Experience in Salesforce.com setup, configuration, customization, administration, data migration, and integration tools
• Experienced in all phases of Software Development Life Cycle (SDLC), Agile Methodologies
• Involved in various Phases like Requirements, Analysis/Design, Development and Testing
• Hands on Experience in creating Custom Objects, Custom Fields, Master - Detail relationships, Lookup relationships, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements
• Designed various custom applications with Lightening components using Apex and Java Scripts
• Adept in various stages of SDLC (Software Development Life Cycle) including analysis, architecture design, developments, enhancements, testing. Deployments, web and portal based object oriented enterprise applications
• Developed Apex classes, Apex Triggers, Visual Force (page, Component & Controllers) on Force.com platform to customize application according to the functional needs
• Expertise in maintaining the functional areas of Data Management, Contacts, Products, Price books, Leads, Campaigns, Opportunities, quotes, Activities, Dashboards and Reports
• Worked on app exchange products like APPTUS and DOCUSIGN
• Expertise in working with production environments like Salesforce.com Sandbox, Force.com IDE, SOQL, and SOSL
• Accomplished case management automation (on Case Object) to track and solve customer's issues. Implemented Web-to-Case, Email-to-Caseentry and Manual case entry for entering customer's casesin Cases Tab
• Worked on Migration tools Force.com IDE, Eclipse and Change Sets and Installing Applications by using AppExchange
• Worked on REST and SOAP API’s integrating on Force.com using simple HTTP methods and managing records
• Experience in building Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, and Components
• Experience in preparing BRD (Business Req. Document) and in analyzing business requirements while gathering information required for implementation
• Created various web apps using the UI framework through Salesforce Lightening Components.
• Handled various applications through Service Cloud integrations
• Implemented various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & email generation according to organization requirements
• Experience with implementing Sharing rules, Permission sets, Field level securities, Profiles, roles and Resource monitoring
• Competent in writing complex SOQL, SOSL queries across multiple objects within the SFDC database
• Created Page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages
• Expert in implementing Security and sharing rules at object, field, record level for various users at various levels of organization. Also created various Profiles, Roles, Users and configured the permissions based on the organizational hierarchy
• Profound experience and understanding of Object Oriented Design (OOD), MVC, multi-tier architectures and distributed architectures
• Have exposure in Customer Portal and Partner Portal
• Extensive experience in bulk data migration
• Worked on the version controls like GIT and SVN

PROFESSIONAL EXPERIENCE

Confidential, GA

Salesforce Developer/Admin

Responsibilities:

• Played a major role in launching the Cummins Service System using Salesforce.
• Implemented JIT (Just in Time Provisioning) for the entire application as Single Sign-on Module.
• Designed the global Search Module for the regional Jobs Search with in the application.
• Designed the Apex Classes, Triggers with single architecture model, Visualforce pages and Visualforce components.
• Implemented configuration oriented designing as part of plug and play using custom settings& labels.
• Implemented the Job Close Functionality through various validations, callouts and data exchange process through local services.
• Been part of the Integrations (EDS, QSOL, SRT, INSITE and Many more) integrating to CSS (Cummins Service System) using REST and SOAP web services.
• Ensured the quality and best coding practices to avoid governor limits & view State issue across the applications.
• Incorporated the visual force pages to support Mobile, Desktop and Tablet view support of the CSS Application.
• Used the Apex scheduler to schedule timely data back up operations
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with salesforce.com premier support and handled the support cases with the help of Salesforce.com support.
• Created various profiles and configured the permissions based on the organizational hierarchy requirement
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams
• Created custom objects, fields and edited page layouts for grouping and editing field properties
• Created dependent Pick lists, Lookup Fields, Formula Fields and adding fields to Search layouts
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed and developed Validation Rules to maintain data quantity and data consistency
• Developed Workflows and workflow actions to send emails, update fields and assign tasks
• Created Approval processes and created Approval steps to email alerts and field updates.
• Designed and developed Validation Rules to maintain data quantity and data consistency
• Developed Workflows and workflow actions to send emails, update fields and assign tasks.
• Supported in onboarding new locations through Account Creations, Role mapping and group access across the world (Australia, Mexico & Canada).

Confidential, GA

Salesforce Developer/Admin

Responsibilities:

• Developed Triggers, Apex classes and visual force pages as per the needs of the application
• Used the Apex scheduler to schedule timely data back up operations
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Involved with salesforce.com premier support and handled the support cases with the help of Salesforce.com support
• Created various profiles and configured the permissions based on the organizational hierarchy requirement
• Worked on salesforce communities with branding and Registrations
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams
• Worked on Communities with Branding and Registration features
• Created custom objects, fields and edited page layouts for grouping and editing field properties
• Created dependent Pick lists, Lookup Fields, Formula Fields and adding fields to Search layouts
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Designed and developed Validation Rules to maintain data quantity and data consistency
• Developed Workflows and workflow actions to send emails, update fields and assign tasks
• Created Approval processes and created Approval steps to email alerts and field updates.
• Worked on Integrating and Developing components using custom settings
• Developed Trigger, Classes and Visual Force pages
• Configured email alerts through Hierarchical levels based on the role of the customer
• Developed Custom business logic using Apex Classes, Triggers, Components, Visualforce pages and Controller Classes for various functional needs
• Involved in data migration from Excel to Salesforce using Apex Data Loader
• Worked on Review and integrate the technical architecture requirements. Provide input into final decisions regarding hardware, network products, system software and security
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites
• Worked on various AppExchange products according to the needs of the organization
• Created complex work flow rules and Approvals, Email Templates to run the Territory Assignment rules
• Used feed tracking in chatter to provide notifications on an object
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards
• Followed Agile methodology for the execution of day to day work related activities
• Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution
• Implemented custom Cascading Style Sheets (CSS) for Visualforce pages
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic
• Created Email templates in Text, HTML and Visual Force pages necessary for the application
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Develop and maintain integrations between Salesforce.com and other internal business applications

Confidential, IL 

Salesforce Developer/Admin

Responsibilities:

• Performed detailed analysis of business and technical requirements and developed the Apex classes using platform based technologies like Visual force, Force.com IDE
• Involved in coding for modules for all the Sub-Application of the CRM application, which involves extending existing SFDC standard components using Apex, Visual Force and other utilities
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards
• Implemented Web-to-lead to track and solve leads from the website
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom Tabs, Components, Visual force Pages to suit to the needs of the application
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Used the Lightening Components using apex code in apps while retrieving data from servers over visual force pages.
• Worked as Lead Service cloud functionalities to handling Customer services
• Worked on Custom Settings in Apex and Field Sets in Visualforce Pages
• Involved in Deployment by using Change Sets and Force.com IDE tool
• Worked on creating Apex Triggers, Apex Classes, and Visualforce Pages to get custom logic.
• Installing Applications by using AppExchange
• Implemented Field Level security for sensitive data holder fields
• Written Apex REST web service classes for inbound calls to salesforce from external applications; developed apex HTTP callout and generated Apex classes to invoke external application from salesforce to retrieve data and render in sales force UI
• Worked on Data.com for populating lead information into Salesforce.com by using REST API
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Developed and configured various Reports for different user profiles based on the need in the organization
• Created email templates and inbound emails using Visual force for the clients and customers, Developed Email listeners to process incoming emails
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards
• Worked on writing Test Classes for Apex Triggers, Apex classes and Controllers
• Worked on Schedule Apex Class and Batch Apex Class
• Used Heroku integrate with Sales force
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Participated in the training sessions provided by the Salesforce team and support end users