SUMMARY

• A Senior ServiceNow Developer with 9 Years of professional experience and extensive understanding of Software Development Life Cycle (SDLC) which includes Gathering and familiar with methodologies like Waterfall, Agile/Scrum.
• Strong experience in configuring applications using ServiceNow and in - depth technical knowledge of the platform.
• Worked on Incident, Change, Problem and Request modules and developed many custom applications as well.
• Worked on end-to- end implementation and customization of ServiceNow Instance Upgrades (Dublin to Helsinki).
• Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks
• Good knowledge on CMDB and Asset Management Services and Configuring item relationships.
• Installed several Mid servers at different locations and configured them for discovery process.
• Strong experience in writing Business Rules, Client Scripts, Script Includes and UI Pages.
• Strong understanding and extensive experience in creating ACLs (Access Control List) and assigning them to the right user to restrict access.
• Experience in web development using HTML, JavaScript, CSS, JQuery and good knowledge of latest version of object oriented JavaScript libraries like AngularJS etc.
• Worked on Domain separation to restrict access to the data in ServiceNow between users of different domain.
• Worked on several integrations and very much experienced with Web servers like SOAP, REST, JSON, XML etc.
• Demonstrated project management skills and experience working directly with customers and clients.
• Good Knowledge on using Glide Scripting for creating UI Action and business rules.
• Create, monitor, modify, and publishservicecatalog workflows with approvals.
• Exceptional organizational skills, dedicated Professional with demonstrated ability of effective management and planning.

TECHNICAL SKILLS

ApplicationTools / Frame works: Service-Now (ITSM Tool), Manage Engine (ITSM Tool), HP Service Manager, NetBeans, Eclipse, Springs, Dreamweaver CS4, MySQL Workbench

Languages: C, C++, Java, J2EE, JavaScript, XML, XSL, HTML, XHTML, CSS, SQL

IDE’s: SVN IDE, Force.com IDE

Version Control Tools: Rational ClearCase, VSS, WinCVS, RequisitePro, ClearQuest

Operating Systems: Windows XP/Vista/7, Linux, Macintosh

Web/J2EE Tech: Servlets, JSP, JDBC, Java beans, JNDI, HTML, AJAX, DOJO, JavaScript, CSS, XML, EJB, Hibernate, Web services, JSR 168/286

Tools: Log4j, JUnit, Apache Ant

App & Web Servers: Liferay 5.x/6.X, Weblogic Server 9.x/10.x,Jboss4.x, Tomcat 5.x/6.x., Apache

PROFESSIONAL EXPERIENCE

Confidential, Rochester, MN

Sr. ServiceNow Developer

Responsibilities:

• Involved in analysis of end user requirements and business rules based on given documentation and worked closely with tech leads and Business analysts in understanding the current ServiceNow system.
• Worked on various modules of ServiceNow like Incident management, Change management and Problem management, Service Catalog, CMDB and Reporting.
• Worked on many Serverside Scripts, Script Includes, Client side Scripting, UI Actions and several business rules.
• Developed custom UI pages related to an application and for a custom login page too.
• Wrote many inbound email actions to ease the work of creating incidents from an inbound email.
• Developed ESS functionality and implemented appropriate workflow.
• Involved in Helsinki implementation.
• Developed Service Catalog that includes creating items, workflows, Catalog Client scripts and giving it an enhanced view using the Service Portal.
• Created scheduled jobs to run many scripts in background and to import XML files automatically from the TCP port.
• Configured LDAP Server and LDAP Listener for updating the user and group table record.
• Worked on CMDB that involves importing the data and establishing the relationship between multiple Cis.
• Configured UI Page and UI Macro using the Jelly, AngularJS and JavaScript.
• Worked on integration of third party applications into ServiceNow using APIs and Web Servers.
• Working with Script Includes and Scripted Web Services.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, HTML5, AngularJS, PowerShell, shell scripting.
• Worked with Finance team in developing an application to automate the process.
• Developed solutions in the service-now platform that are ITIL V3compliant and defined business solutions for ITIL users.
• Used the development tools provided in Widget Editor to writeAngularJS, CSS, and JavaScript to power a portal.
• Customized and created widgets on the form as per the requirements and redirected Service Portal to end user.
• Worked on AWS Cloud Watch integration with ServiceNow. Created incidents in ServiceNow.
• Worked on UI Macros to create pages as templates.
• Debugged the knowledge base creation & maintenance of knowledge application using Service Watch.
• Worked on loading the data into ServiceNow using import sets.
• Develop and manage application code, user interface, and third-party integration components.

Environment: Service Now Eureka, Service Now Dublin, Service Portal, ITIL, ITSM, Javascript, AngularJS, Service Watch, API, Windows, SQL*Plus, SQL*Loader, XML, HTML, Oracle 11g, Toad and UNIX.

Confidential, Washington DC

ServiceNow Developer/Admin

Responsibilities:

• Involved in the technical architecture and created the detail design.
• Perform day to day administration of the ServiceNow tool Maintain business services and configuration item relationships in ServiceNow tool.
• Implementing ServiceNow Discovery and CMDB and integrating it with Change management.
• Develop and manage application code, user interface, and third-party integration components. worked on business requirements and technical specifications for ITSM platform.
• Developed new service catalog items and fix bugs in incident, problem and change management.
• Creation of 3rd party realm and updating existing 3rd party application in ADFS.
• Provided subject matter expertise, acted as technical product advocate and designed, developed and implemented ITIL processes, ITSM, ITAM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform.
• Performed routine troubleshooting exercises for CI errors for WMI (Windows), SSH (Unix), and SNMP (Network) devices during Classification, Identification and Exploration stages of Discovery.
• Performed mapping using ServiceNow Service Watch.
• Integration with ADDM (Discovery Tool) into CMDB via CMDB Sync.
• Responsible for creating various workflows for Incident Management, Change Management, Service Requests and SLA's.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, HTML5,AngularJS, PowerShell, shell scripting.
• Working with Scripted Web services, Script Includes, JavaScript and Jelly Scripting.
• Used Object/Relational mapping tool Hibernate to achieve object persistency.
• Involved in creation of business rules, client scripts, UI policies, UI Actions as per the requirements.
• Created XML Schema, XML template and used XML SAX/DOM API to parse them.
• Migration of application from Eureka to Helsinki and handling the TEST and Support process with the necessary fixes.
• Debugged the knowledge base creation & maintenance of knowledge application using Service Watch.
• Worked with administering and developing on ServiceNow Platform, using versions: Fuji and Helsinki as well.
• Worked on End to End implementation of Discovery. Developed the administrative UI using Angularjs, JSON.
• Works with engineers and application developers' groups to implement solutions for the company's LDAP services.
• Thoroughly monitored the Top down Approach of service mapping in the service watch.
• Writing the Catalog client scripts and UI policies to make client side changes.
• Developed solutions usingJavaScript, Web Services, SOAP, and other web technologies to integrate ServiceNow with internal, external systems and tools.
• Developed Service Catalog items based on the requirement provided by the stakeholders.
• Installed MID Servers on remote desktop and conducted tests required for Discovery.
• Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.
• Participated in validating Form and Table level using UI Policies in ServiceNow.

Environment: ServiceNow, ITIL, ITSM, Eureka, Helsinki, HTML, XML, JavaScript, AngularJS, LDAP, JIRA, VPN, SSO, REST API, SOAP, SLA, MID Server, Airwatch and CMDB.

Confidential, Springfield IL

ServiceNow Developer/Admin

Responsibilities:

• Implementation, Customization and Configuration of different Service Manager Modules like Change, Request, ESS, Service Desk, Incident, Service Catalog, Problem and SLM.
• Worked as a developer for an End-To- End development for a re-factoring project.
• Used data sources to migrate the data from excel sheets to ServiceNow through transform maps.
• Involved in all product design reviews to verify that design meets quality standards and functional/technical requirements.
• Re-built Service Catalog Items with minimal time usage on submitting a ticket by getting together the teams to provide their valuable suggestions and making it easy to understand the new release.
• During development worked with JavaScript, XML to create front-end and back-end components such as forms, buttons, views, pages, business rules and workflows.
• Responsible for Berlin upgradation in ServiceNow and also involved in the analysis of the impact on the existing customization after Berlin up gradation.
• Managing Data accurately by creating Tables and the App Creator Lab, Import Sets Lab and CMDB Lab which in turn helps in easy flow of data when necessary.
• Used ACL’s for controlling the security mechanism in ServiceNow.
• Developed and configured Business Rules, Script Includes, UI Policies, UI Actions, Catalog Client Scripts and Client Scripts, Scheduled Jobs, Wizard panels and Wizard Clients scripts, Content item etc.
• Worked with Apache Jelly to create various kinds of UI pages and Macro templates.
• Implemented JDBC Export to execute custom SQL queries in the target database based on requirement.
• Created Data Sources from various external applications, scripts to parse incoming data and transform into ServiceNow.
• Developed reports as per requirements from management.
• Documented all implementations and best practices defined within team.
• Trained Service Desk team and organized meetings to review content and testing efforts for testing in UAT for quarterly releases.
• Currently working to develop new service catalog items and fix bugs in incident, problem and change management.

Environment: ServiceNow, Javascript, JSON, jQuery, Prototype, Webservices, SOAP, SQL, XML, HTML, iFrames, AJAX, Shell scripting, Log4j, Integrations, Cloud services, ITIL, SCRUM

Confidential

Java Developer

Responsibilities:

• Involved in various phases like design and development using Rational Unified Process.
• Used Rational Rose for the Use Case Diagrams, Class Diagrams and Sequence Diagrams to represent the detailed design phase.
• Developed a web-based reporting for Credit Monitoring System with HTML, JSTL 1.2, Custom tags.
• Developed user interface on Jakarta Struts 1.1 Framework using JSP 2.0 and HTML.
• Used Java/J2EE Design patterns like Business Delegate, Session Facade, Data Transfer Object (DTO) and Service Locator in the project extensively, which facilitates clean distribution of roles and responsibilities across various layers of processing.
• Developed Struts Action Class which route submittals via Business Delegate to Business appropriate components and render retrieved information.
• Used Web services for transmission of large blocks of XML data using SOAP.
• Used XML and SOAP with SAX parser to transfer data between applications.
• Used Entity Java Beans for persistence.
• Used SQL stored procedures with JDBC API for storing, updating user request.
• Participated in database design using Oracle10g.
• Used Web-sphere Application Server 5.0 for deploying various components of application.
• Used WebSphere Application Development 5.1.2 for developing the application.

Environment: J2EE 1.3 specification, IBM WAS 5.0, WSAD 5.1.2, Spring 2.0.6, Struts 1.1, Hibernate 2.0, Rational Rose, XML, SOAP, SAX, JSP 1.2, EJB 2.0, JSTL 1.2, IBM MQ Series 5.1, HTML, JDBC, JavaScript, Servlets 2.3, CVS 2.0, Oracle9i, UNIX.