SUMMARY

• Business Analyst with 7 years of diverse IT experience with a focus on BusinessAnalysis, Business Process Modeling (BPM), Requirement Gathering, Technical Documentation, and Software Validation.
• Experience working in various settings: Ecommerce, Manufacturing, Consulting, Sales and Marketing.
• An expert in planning, organizing, managing and leveraging resources to successfully complete project goals.
• A team - oriented individual proficient at handling multiple high priority tasks simultaneously, and confidently.

TECHNICAL SKILLS

Methodologies: Agile, Scale Agile Framework (SAFe), Scrum, Rapid Application Development (RAD), SDLC, and Waterfall.

Scrum Master: Facilitated all agile ceremonies, coached team in JIRA and Agile including concentrated efforts with product owner on user story/epic/feature optimization and organization in JIRA and with developers and testers on technical best practices, managed Scrum Board, created Scrum Master Reports, monitored burn down charts and JIRA metrics, removed impediments within team and external teams/dependencies.

Agile Ceremonies: Iterative/Sprint Planning, Review/Demo’s, Retrospectives, Backlog Grooming, Daily Stand up, and Release Planning, Scrum of Scrums.

Documentation: Business Cases, Proof of Concept, Project Charter, Project Scope document, Requirements Management Plan (RMP), RACI Matrix (Responsible, Accountable, Consulted, Informed), Use cases, User Stories, Acceptance Criteria, Business Requirements Documents (BRD), Requirements Traceability Matrix (RTM), Requirements Change Management, Test Plan, Test Case/Script, Test Report, and Bug Report, User Manual Guide.

Elicitation Techniques: Questionnaires, Interviews, Observation, Brainstorming, White-boarding, Working Groups & JAD Sessions

Process/Analysis Techniques: User Stories, Use Case Modeling, Workflows, Data Flows, Business Activity Diagrams, Hierarchical Chart, Gap Analysis, AS IS versus TO BE, Process-re-engineering, and prototyping.

Testing Types: Manual testing, performance testing, functional testing, black box testing, Requirement Trace sanity testing, stress testing, regression testing.

Languages: SQL (intermediate)

Software/Technology: JIRA, SharePoint, Microsoft Office Suite, Visio, MySQL, Tableau, Quality Center 10.0, Snagit, PIT, Oracle, SqlServer.

PROFESSIONAL EXPERIENCE

Confidential, Fairfax, VA

Scrum Master/Senior Business Analyst

Responsibilities:

• Facilitate digital brokerage (J2T) in website modernization effort to update user interface (UI) and back-end components thereby providing users with a faster platform with increased analysis features for trading.
• Acting as scrum master, lead daily stand up, sprint planning, backlog grooming, retrospective and release planning.
• Interface with lead developers, clients, product managers, third party vendors, product management, and operations in support of modernization effort.
• Gathered requirements various profiles and permission sets for Business Admins, developers, and users.
• Coordinate and communicate plan, budget changes, project progress and critical path to team members, team leaders, managers and stakeholders.
• Identify, manage and mitigate risks, impediments, and dependencies.
• Agile methodology mentor for new team members.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized personnel.
• Produced and maintained Business requirements documents, Test plans, and Requirements Traceability Matrix.
• Compile, analyze, and present statistics about time estimation accuracy, team velocity, and burndown rate to manage each sprint.
• Manage client expectations while addressing their needs.
• Establish and maintain effective cross-functional business partnership and knowledge across all levels of the department and organization.

Confidential, Washington, DC

Salesforce Business Analyst

Responsibilities:

• Gathered requirement for Confidential strategic project “Organization restructure” that involved change in sales hierarchy for Confidential line of business, which required a complete change of system.
• Created Project and Case management app using salesforce.com. This app was used to grant refunds, log defects, provide feedback on enquiries, manage release calendar, resource vacation schedule and project status reporting.
• Requirements elicitation, conducted daily scrum calls and prioritized product backlog with the product owner.
• Conduct sprint planning sessions, update sprint backlog and document acceptance criteria for the product.
• Analyze and perform initial vetting process of any data load to be done to the system.
• Created leadership pipeline dashboard, snapshot reporting, sales data statistics and various other reports and dashboards.
• Hands on experience in Salesforce lightning components like extension controller and custom controller.
• Implemented Salesforce Entitlement feature in sales cloud.
• Conducted GAP Analysis to understand limitations of the existing system and contributed to design of future system; assisted in modeling the AS-IS and TO-BE business workflow.
• Work with business to prioritize releases.
• Prepared POC and business solutions and demonstrated to large group consisting of product owners, business owners and business sponsors.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Project Status Reporting: track and communicate team velocity and sprint/release progress.
• An end-to-end exposure on force.combusinesssales cloud applications Analysis and development.
• Managed user accounts by creating roles, profiles and user group, security controls, personal information setup, password reset, updating company profile and Network access setup in Salesforce.
• Designed customizations and configurations of Salesforce objects, page layouts, workflows, document templates, data fields, reports and dashboards according to the business need.
• Imported excel based customer information records in to Accounts, Contacts and Cases using Data Loader and Import Wizard in Salesforce.
• Modified Opportunity and Pipeline by customizing various stages to help prospect better and enabled forecasting.
• Identify and document customer pain points and business process GAPS, and help customer suggesting best practices and business process model.
• Plan, schedule and closely monitor UAT by updating UAT status to stakeholders.
• Identify, prioritize, evaluate impact and communicate UAT defects.
• Responsible for understanding the data migration requirements and analyze data to be loaded for various mergers and acquisitions that Confidential does.
• Ensured end to end execution of the process is maintained.
• Makes sure all scrum processes are followed and adhered to.

Confidential

Business Analyst

Responsibilities:

• Tracked and analyzed behavioral data in “Shopping Cart” and “Bill Pay” modules in order to understand customer mindset and improve speed and quality of transactions.
• Conducted JAD, white-board, and brainstorming sessions with management, SMEs, vendors, users and other stakeholders to identify process and possible challenges.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Utilized the 80-20 rule along with Time-boxing technique to prioritize, in corporate and deliver critical tasks within given timeframe.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Involved in prioritizing the defects and writing business requirements to identify their project impact prior to resolution efforts.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
• Developed and managed creation of product documentation to communicate features, benefits, positioning and impacts to different audiences and ensured that documentation deliverables from various groups are produced as needed.
• Involved in performance measurement of ongoing data collection to determine if a program is implementing activities and achieving objectives.
• Involved in reviewing test plans and test cases and ensuring test cases reflect user needs. Also responsible for conducting user training and user acceptance testing to ensure and verify system is designed according to user needs.
• Conducted review sessions on regular basis with QA and development teams for preparing status, delivery report and client reporting.
• Suggested measures and recommendations to improve application performance and usability.

Confidential

Junior Business Analyst

Responsibilities:

• Identified and managed business systems requirements for multiple projects simultaneously for Salesforce.com
• Involved in enterprise Service Cloud implementation for Exotica employees using “Event Management System” (EMS) a Salesforce based application, to manage events across the organization.
• Documented and trained users on “EMS” used by over 3000 active employees, third party contractors, and ex-employees.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the sales processes in Salesforce.
• Actively worked with project financials and compared actuals to budget, worked through change as needed to fine tune budget as the project moved forward.
• Directed brokerage projects, baselined scope, schedule, budget, and gap analysis.
• Defined and implemented revised project methodologies, working with key leaders and partners to ensure full adoption in terms of governance, risk and compliance.
• Achieved business goals and objectives by proactively communicating with project stakeholders.
• Monitored project execution to deliver incremental business value.

Confidential

Junior Business Analyst

Responsibilities:

• Managed multiple projects and provided cross-functional support to the team for on time deliveries using Information Technology Infrastructure Library framework (ITIL).
• Defined Project Charter and Statement of Work.
• Created and maintained the Project Plan.
• Gathered and documented user, business, and functional requirements to create business rules and business process diagrams through interviews/JAD sessions.
• Performed gap analysis after thorough assessments of existing processes.
• Created reports & dashboards for senior management to display weekly project status.
• Interacted with technical team to provide clarifications of the requirements to ensure the data was properly captured, stored, and reported per business requirement.
• Conducted UAT KICK-OFF calls with the users to ensure UAT was performed and Signed-off.
• Comprehensive QC/testing along with documentation of validation process.
• Prepared /Distributed Release Notes which mentions the status (SUCCESS/FAIL) of the various releases and brief the achievements releases.