SUMMARY

• Having 9+ years of IT experience including 5 years of salesforce full life cycle (SDLC) implementations experience as Salesforce Developer and Salesforce administrator.
• Experience with SFDC development using Apex classes, Triggers, Apex Test Classes for SFDC Unit testing and Batch Apex for complex data processing.
• Extensively worked with Case management, Entitlement (Sla), Escalation Rule, Auto response Rule, TAT Management functionality to help agents solve customer issues thus improving overall productivity.
• Experience across various SFDC implementations covering Sales cloud, Service cloud, and Chatter and AppExchange applications.
• Experience in CRM business process like Forecasting, Territory management, Campaign Management, Lead Management, Account Management and Case Management.
• Designed, documented, implemented and unit tested CRM system customizations.
• Integrated Apex with External services by making callouts that used SOAP and WSDL
• Developed a force.com grants management application for FEMA for tracking grantee and sub - grantee information using Force.com, Apex controllers, Visualforce and custom objects
• Having hands on experience in Lightning Interface, Aura Framework.
• Experience in Wave Analytics, created commercial Reports and Dashboards, Lens, Apps Dataset in SFDC Wave Analytics.
• Expert in Oracle Big Machines CPQ and Apttus CLM.
• Experience in working with SSO (Single Sign ON) functionality
• Experience in SFDC development using Apex, Classes, Triggers, Batch Class, Schedule class, Test Methods, Visual force page, Visual force Components and Controllers Force.com IDE, SOQL, SOSL, WSDL, REST, SOAP
• Worked on Static Resource to upload content in Visualforce pages.
• Experience in working with Eclipse IDE with Force.com plug-in environment for writing business logic in Apex Programming Language and Visualforce.
• Integrated Salesforce.com applications with external systems using Web Services and Apex Web Services classes and XSL. Used REST full web services.
• Experience with Service Cloud implementation
• Experience with integrations third party applications
• Experience in developing deliverable documentations like TDD & BRD
• Expertise in querying Salesforce database using SOQL & SOSL queries with Force.com explorer.
• Integration of Salesforce.com with Siebel, Java, using Web Services API, Metadata API, SOAP & REST.
• Manage Salesforce.com sandbox and production environments.
• Experience in customization, configuration, Apex, Visual Force and integration tools like Apex Data Loader, Jitter bit, Dataloader.IO, workbench, Informatics cloud converter.
• Experience in using change sets Force.com IDE and ANT tool for deploying changes from instance to another.
• Worked on Apex development to create objects, triggers & AJAX toolkit, standard & custom controllers/extensions.
• Experience in using Repositories like GITHUB
• Implement web services in application for different user’s data access using Force.com Web services API. experience with Web Services, API’s.
• Implement data security/visibility rules using sharing rules, and configure OWD
• Worked with Model View Controller (MVC) design pattern and implemented in Salesforce customization using Apex controller classes and Visualforce pages.
• Implemented data security and has hands-on Experience in working with SSL, web service proxies, firewalls.
• Experience in zapper Mobile and zapper Fax.
• Experience in building applications using APEX and Lightning
• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented Translation workbench and custom labels
• Configured Web-to Case and Email-to-Case Functionalities
• Experience in integrating Salesforce with ERP applications like SAP using Informatic on Demand
• Experience in working with concepts of security
• Well versed in cloud technology and on-premise infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services and third-party Packages
• Worked on Security concepts using SAML 2.0, OAuth 2.0, OpenID CONNECT 2.0
• Worked on SQL queries, Experience in writing SQL and PL/SQL programming

TECHNICAL SKILLS

Salesforce.com: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Apex Classes, Apex Controllers, Json, Workflows and Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader, Wave Analytics, zPaper Solutions, SSO, DocuSign, Oracle Big Machines CPQ, Email Services, Outbound Messaging, Apttus CLM, SVN, Jenkins. SSL, web service proxies, Cloud integration toolkits, firewall, SAML 2.0, OAuth 2.0, OpenID Connect.

Web Technologies: JavaScript, XML, XSL, HTML, HTML5, XHTML, CSS, AJAX, ASP

Databases: Oracle 11g/10g, SQL Server 2008/05/2000, MYSQL, DB2

Operating Systems: Windows Family, MS-DOS, UNIX, SOLARIS

Programming Languages: C, C++, Java, Apex

PROFESSIONAL EXPERIENCE

Confidential, Hoffman Estates, ILLINOIS

Sr. Salesforce Lightning Developer

Responsibilities:

• Involved in salesforce.com Application Setup activities and customized the applications to match the needs of the organization.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Built reusable UI components and pages with Lightning component framework.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Embedded Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Proactively created Apex triggers and Apex classes also developed and managed complex workflows & approvals, validation rules, assignment rules and system triggers.
• Developed several Visual force pages as part of the application development.
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
• Worked widely with AngularJS for developing mobile/web and web solutions in creating Visualforce pages
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Involved in SFDC development using Apex classes and Triggers, Visual Force, Lightening, Force.com IDE, SOQL, SOSL.
• Involved working in the integrations components by consuming Restful API s.
• Creating Lightning Components and used Salesforce Lightning Design System (SLDS) to convert existing Visualforce pages to lightning components.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Worked on Data loader tools such as SFDC Data loader, Apex Data loader, Data loader IO, Workbench.
• Prioritized and resolvedCRMissues based on SLAs.
• Created multiple reports to monitorCRMsystem performance.
• Worked on integration team for the Salesforce.com based Veeva CRM implementation project.
• Collaborated with multiple departments to defineCRMsystem changes required to meet business objectives.
• Worked extensively on SOAP and REST API web service calls worked with Service Cloud implementation
• Created a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit in to Salesforce.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.
• Developed Lightning components and used Lightning App builder to use those components in Lightning pages.
• Played Key role in gradual transition of company's application from Salesforce Classic to Lightning Experience.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, SOAP and RESTAPI, HTML, Java Script, AngularJS, CSS, WSDL, Security Controls, SOAP, AJAX, MVC Design Patterns

Confidential, Thousand Oaks, CA

Sr. Salesforce Integration Developer

Responsibilities:

• Worked on integrating the existing system with external systems using WSDL, SOAP, and REST API.
• Integrating SFDC with applications like AS400, Oracle, FTP, BOX.Com, Mule soft, AWS.
• Implemented Salesforce web services like SOAP and REST API, Java, XML.
• Worked widely with AngularJS for developing mobile/web and web solutions in creating Visualforce pages.
• Followed Agile & Scrum methodology for the execution of day to day work related activities.
• Worked with SSL, web service proxies, firewall.
• Worked on Advance salesforce authentication salesforce1 for application authentication
• Worked in using CTI integration to establish connection between phone system and computers.
• Created SOQL and SOSL queries to fetch the data and to display the data used VF pages by using the Apex classes wrote action to avoid the governor limits.
• Worked with SFChatter which helps the users to communicate with the organization easily and quickly.
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Designed and maintained Data security that is authentication, authorization, encryption, digital signature.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Created custom links using HTML S-control. Used HTML to maintain uniformity in Web pages.
• Imported excel based customer information records in to Accounts, Contacts and Cases using Data Loader, Import Wizard and Excel connector.
• Used Omni-channel integration to help build applications on different devices giving same experience features
• Worked on Service Cloud implementation
• Assisted client with staging and deploying email campaign with in Marketing Cloud.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Deployed Apex using Force.com IDE, Change sets, Force.com Migration Tool and Web Services API (SOAP).
• Worked on Heroku Connect to migrate metadata between organizations.
• Analyzed business requirements, identified data interfaces and managed data integration from Oracle legacy systems into Veeva for business units located elsewhere.

Environment: Salesforce.com, Customer Portal, Apex Language, Visual Force (Pages, Component & Controllers), Triggers, GITHUB, SOQL, SOSL, SSO, Workflow Approvals, Apttus CLM, CSS Style sheets, Custom Objects, HTML,, HTML5, WSDL, Security Controls, SAML 2.0, OAuth 2.0, OpenID CONNECT, Web Services API’s, Page Layouts, Sandbox data loading, Apex Data Loader Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential, Denver, COLARADO

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized apps to match functional needs.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Used Salesforce Connect to access product information stored on an external system.
• Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.
• Implemented Email to lead, Web to lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files.
• Used SOAP based Apex Web Services to send/update data from Salesforce to an external order tracking system.
• Performed Apex Callouts from Salesforce to the same external system to get tracking information of an order.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in instalments using Change Set.
• Performed data analyst roles and used tools: Apex Data Loader, Informatica, Demand Tools, Import Wizard, Workbench and Excel for data analysis, transforming, importing and exporting
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Prepared Functional Requirements Specifications (FRS) documents including business processes and business rules.
• Used RUP, UML methodologies and Requisite Pro tool to design, document, and manage requirements throughout the lifecycle of the project.
• Extracted the data from salesforce.com application into the external databases for generating large data reports using the Informatica On-demand.
• Performed Salesforce.com Developer and Administrator roles.
• Worked on Service Cloud implementation
• Used Omni-channel integration to help build applications on different devices giving same experience features
• Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented Apex Classes & Triggers and linked them to manage workflows implemented in system.
• Supported data migration activities for migrating data from various business centers and business center users with the support of Saleforce.com.

Environment: Windows XP, Force.com Platform, Sales force Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Veeva CRM, Page Layouts,, Email Services, Security Controls, SSL, Sandbox data loading, HTML, Java Script, AngularJS, CSS, WSDL, Security Controls, SOAP, AJAX, MVC Design Patterns.

Confidential, Dallas, TEXAS

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Involved in API/Web Service design & developing technical specifications for the Salesforce.com (SFDC) application.
• Involved in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.
• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc.
• Interface Designing using Visualforce page and their supportive Controller Classes. Automate the functionality by writing Triggers and Apex Classes.
• Reengineered APEX code already in production to optimize trigger based transactions for performance and speed as well as to work seamlessly with governor limits.
• Integrated external systems like Record setter data, Dodge MDM, MAS, PeopleSoft into Salesforce.com primarily used the partner and enterprise WSDL'S with J2EE technologies.
• Responsible for Unit testing and performance testing of SFDC API/Web Service.
• Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org.
• Created public websites and applications that are directly integrated with Salesforce.com organization using sites.
• Developed a unified view of all accounting data within Salesforce.com.
• Responsible for integrating Salesforce.com to risk manager desktop apps via web services API.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce Objects.
• Used it to read, extract, and load data from comma separated values (CSV) files.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.

Environment: Sales force, Visual force, Apex, HTML5, Visual force Data Loader, SSL, SAML 2.0, OAuth 2.0, OpenID CONNECT, Web Services, API’s, Wireframes, Quality Center, Approval process.

Confidential

Salesforce Developer

Responsibilities:

• Designed the business requirement collection approach based on the project scope and wrote Functional designs using agile methodology with sprints, & daily standups.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Supported data migration activities for migrating data from various business centers and business center users with the support of Saleforce.com.
• Worked on various Salesforce.com standard objects like Leads, Accounts, Contacts, Reports, Case, Solutions and Opportunities.
• Create various Users, Profiles, Permissions Sets and Roles configured the permissions based on the organizational hierarchy requirements.
• Defined Lookups and Master-Detail relationships on the objects and implemented Email response to case functionality that helps customers get fast answers to questions.
• Implemented Escalation Rules, Auto-Responsive rules and their escalation to call center representative, and configured to generate email alerts for quick resolution of the issues.
• Managing UAT sessions and Project communication. Issue (Defects) Management and Tracking. Status Reporting and Tracking. Coordinating between teams for the defect fix and testing.
• Implemented a direct interface from its Web portal using Web-to-Case, so that when a customer files a report and it is automatically turned into a support case in Salesforce Case Management.
• Implemented Customer Portal to provide an online support channel for the customers - allowing them to resolve their inquiries without contacting a customer service representative.
• Used SOQL, SOSL to select the data from Salesforce.com platform database.
• Written Test Methods and Test Cases with code coverage of more than 80%.
• Developed Apex classes, Controller, Custom Controllers and Triggers to meet various functional needs in the application.
• Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Created the workflows on Standard and Custom objects for automated field updates, email alerts, and task creations.
• Deployed application components from sandbox to sandbox/production instances using Force.com Migration tool (Ant build script), Eclipse and Change Set.
• Provided Post-Implementation Support and end-user Training.

Environment: Salesforce, Apex Language, Visualforce Pages, Triggers, Test Classes, Web Services, WSDL, SOAP, Sales, Marketing Cloud, Custom Objects, Tabs, Data loader, Workflows, Approval process, Reports, Dashboards, Eclipse IDE Plug-in, CSS, jQuery, Windows.

Confidential

Java Developer

Responsibilities:

• Used waterfall methodology for development process.
• Used CVS for version controlling.
• Developed webpages using HTML, CSS and JSP.
• Involved in Software Development Life cycle starting from requirements gathering and performed OOA and OOD using UML.
• Provided concurrent access to the application by using Multithreading.
• Involved in designing & documentation of flows & functional diagrams using Rational Rose.
• In charge of the entire Front-end (user interface) part of the system, using JSP, Servlets, HTML, JavaScript.
• Involved in developing web-tier using JSPs and client-tier using HTML pages.
• Developed client-side validations using JavaScript
• Developed Servlets to process requests from the client and forwards the response to JSP pages.
• Developed Session Beans to provide a client’s view of the account transactions business logic.
• Developed Entity Beans to provide an object view of the database tables which contain the business logic to access the tables.
• JDBC was used to access data from Oracle database.
• Wrote SQL Queries, PL/SQL procedures, for retrieving information from database
• Deployed the application on Apache Tomcat server.
• Involved in Production Support and Maintenance.
• Managed Source Control and Version Control using CVS and SVN.
• Involved in requirement analysis.
• Developed the front tier for the site based on Model-View-Controller (MVC) design pattern Using Struts framework.
• Implemented EJB Session beans and entity beans.

Confidential

Java Developer

Responsibilities:

• Developed web components using Servlets, JSPs, Tag libraries, XML, XSL, Tiles framework and Struts.
• Created SQL queries and Stored Procedures for CRUD operations on database.
• Used Eclipse as an IDE and Apache Tomcat as an Application Server.
• Worked with Struts front-end utilizing the Struts tiles framework and Struts Validation Framework to implement the GUI interface.
• Worked along with Operation team on ANT configuration to build the application like EAR, WAR, JAR files.
• Developed client request validations and processing using JavaScript.
• Involved in writing the Stateless Session Beans.
• Developed application code using Core Java and J2EE (Servlets, JSPs) in Eclipse tool.
• Used JNDI realms to authenticate users in a web application.
• Responsible for writing the automation tool in java for manipulating the dates.
• Used JSTL in struts based JSPs.
• Configured Jenkins for running automated Junit test cases as well as to perform deployment.
• Developed front-end form validations using JavaScript.
• Used VSS for version control management.
• Developed Session and Entity Beans to implement business functionality.
• Used Application Assembly Tool for generating War and Ear files and for deployment to the Application servers.
• Worked on XML conversions and validations. All java components are ported into WebLogic Application server running on Linux.

Environment: Java 1.5 SDK, java Script, HTML5, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Eclipse, Hibernate