SUMMARY

• 8+ years of experience in IT including .Net Technologies and web development with extensive implementation in User Interface designing and interactive active server pages with C# and ADO.NET.
• Having over 4+ years of experience in Microsoft Dynamics CRM / 2015/2016/365.
• Having implementation experience in configuration, customization and upgrading of Microsoft Dynamics 365.
• Well experienced in Unified service desk i.e. Customization, Configuration, Installation, iframeand Administration.
• Participated in the team for migrating Dynamics CRM 2013 to Dynamics 2015 and Dynamics CRM 2015 to Dynamics 365.
• Experience all phases of software development life cycle including the design, development consulting, requirement gathering, functional specifications, testing, documentation Experience in developing complex applications on Microsoft Dynamics CRM platform with customization of entities, and JavaScript
• Experience in use of web services and interacting with MS CRM database using web service methods.
• Experienced in Azure, WCF, CRM SDK, Developer Plug - in and custom workflow, .NET Framework
• Hands on knowledge of implementing and maintaining access controls and permission in CRM based on roles and access conditions
• Experience in converting client requirements and functional specifications to technical design with effort estimation
• Hands-on experiences in developing Web/Windows applications using C#, ASP.net, SQL Server and .Net Framework 3.5/4.0 with strong knowledge of Object-Oriented concepts
• Good knowledge of Web Development skills like HTML, XML, JQuery, JavaScript and Visual Studio
• Strong technical background as a developer with good written and verbal communication in consulting and customer facing roles that require to work collaboratively with the Business and IT teams

TECHNICAL SKILLS

CRM Tools: MS Dynamics CRM 365, 2016,2015, 2013, 2011, CTI plugin

Reporting Tool: SQL Server Reporting Services (SSRS), BIP Reports, Business Objects 6.5

.NET Technologies: NET framework 3.5/4.0, C#, ASP. Net, WCF.

Web Technologies: HTML, CSS, XML, JavaScript

Databases: MS-SQL Server 2008R2/12

PROFESSIONAL EXPERIENCE

Confidential, NJ

MS CRM Developer

Responsibilities:

• Configured MS Dynamics CRM 2016 system for development and testing, configured server instance, created organizations.
• Integrated MS Office Outlook with MS Dynamics CRM 2016 as well as MS Dynamics CRM 365.
• Discussed the requirements with end user and propose solutions to achieve business goals.
• Customized system entities and custom entities to meet the business requirements.
• Created custom dashboard, create custom Ribbon button, and configured sitemap using tools.
• Developed UI interface using HTML, Java Script, CSS, JQuery.
• Created SSRS reports to support reporting, data analysis, and business planning.
• Installed ADX Studio Portals and configured the portal for CRM.
• Customized the forms to extend the functionality and to meet the client requirements.
• Created several plug-ins and workflows for enhancing the system.

Environment: MS CRM 2016, MS CRM 365, C#.Net, ADX Studio Portals, Microsoft SQL Server 2012.

Confidential, MI

MS CRM Developer

Responsibilities:

• Understanding business processes and requirements.
• Perform feasibility studies on client's business requirement for implementation.
• Participated in designing, requirements gathering and created business flowcharts to transform business requirements into technical specifications.
• Hands-on, end-to-end SDLC experience and a thorough understanding of CRM concepts, as demonstrated supporting Microsoft Dynamics CRM, and developing custom, data-driven .NET applications.
• Understand the functional capabilities and limitations for out of the box CRM functionality as well as custom code.
• Had very good experience on Unified Service desk.
• Writing specifications for customizations and system integration.
• Building the MS Dynamics CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface.
• Use Microsoft .NET development to extend and augment the Microsoft Dynamics CRM platform.
• Implementation of custom MS Dynamics CRM plug-ins and workflows.
• Development of various CRM-related scripts and utilities.
• Extending Microsoft Dynamics MS Dynamics CRM Functionality through the SDK.
• Creating SSRS reports for sales and financial data using joins and pivot tables.
• Create Plug-ins, custom asp.net pages and workflows for enhancing the system and maintain data integrity.
• Use Bing Maps API to update address coordinates in the Microsoft Dynamics CRM.
• Use TFS 2010 for Source Control of Project code.

Confidential, PA

MS CRM Developer

Responsibilities:

• Involved in development of application in Microsoft Dynamics CRM 2013, SDK, JavaScript, VS 2012, C#, ASP.NET and Microsoft SQL Server 2012.
• Analyze functional capabilities and limitations of out of box application and make wise decisions to reduce amount of custom code developed.
• Assisted in Upgrading/Migration from CRM .
• Participated in the team removing impediments, also participated in conducting reviews and walkthroughs.
• Determine and discuss system impacts and possible risks due to changes made to achieve new requirements.
• Involved in Dynamics CRMdata capture, integration, auditing, data mapping, importing data and creation of interfaces.
• Customized Dynamics CRMentities, create multiple forms (security based) on entities, add custom JavaScript on form events, and add web resources, navigation links to achieve the business requirements.
• Created Plugins on appropriate entity events, workflows, and dialogs to achieve business functionality.
• Developed custom SSRS reports in SQL server 2012 for CRM2013 to supply the business with needed information for strategic decisions

Environment: Microsoft Dynamics CRM2013, Microsoft Dynamics CRM2013 SDK Version 6.0.0. C#.Net, Visual Studio 2012, SQL Server 2012 R2, IIS 7.0, JavaScript 2.0, XML and JQuery.

Confidential

MS CRM Developer

Responsibilities:

• Setup configurable solutions on SaaS applications and coordinate with the Business Customers for acceptance testing
• Worked against the delivery date for each sprint by closely working with project manager, business user and other stakeholders
• Engaged with business stakeholders to gather/analyze requirements, performed Fit-Gap analysis and map them to solutions that leverage Dynamics CRM 2011 functionality
• Was involved in plug in development across the Microsoft CRM platformand worked on integrations with external systems like CTI
• Wrote complex workflows and rules to route the business flow within the organization
• Used SQL Server Reporting Services (SSRS) 2008 R2 to make custom reports and generate it on a weekly basis
• Managed multi-channel contact stream updates based on overarching CRM strategy
• Created Functional Requirements Specification and System Design Specification

Environment: VS-2008, C#.Net, ASP.Net, Web services, WCF, XML, XSL, CSS, JavaScript, AJAX, MS CRM 2011, IIS, TFS, SQL server 2005, SSRS

Confidential

Software Engineer

Responsibilities:

• Involved in direct correspondence with the team for analyzing user requirement and deployment of project
• Developing Web Forms in ASP.Net and VB.Net and creating Web user controls for improving the performance.
• Used Java script Validations wherever necessary in the application.
• Prepared technical documentation of the usability of the system.
• Fixing the bugs/change of request for further enhancement.
• Documentation of the requirements.
• Implementing of enhancements as per requirements.
• Unit Testing and System Testing

Environment: C#, VB.Net, SQL Server 2000, Oracle, HTML/JavaScript and Windows XP, Framework 1.1, Visual Studio 2003, Action Script, VSS 6.0

Confidential

Software Engineer

Responsibilities:

• Used Web services for online transactions using C# and integrated it with SPS 2003 using custom Web Parts.
• Participated in all major phases of development including project analysis, requirements gathering and developed “N-tier” architecture.
• Managed lifecycle for new releases. The task included packaging features, defining low level requirements, creating architecture, troubleshooting implementation problems and mentoring senior developers.
• Developed layers to interact with external system using Web services.
• Worked on front-end winforms.
• Designed and developed XMLs/XSD to interact with other supporting systems.
• Developed new routines in C# to extend workflow of application.
• Created low level design documents for new features.
• Maintained multiple processes at the same time using multithreading.
• Developed AJAX based administrative console.
• Fixing various bugs on priority basis and unit testing.
• Involved in refactoring existing code to .NET 2.0.
• Involved in refactoring of application, design, and optimization.

Environment: ASP.NET, C#, WinForms, ADO.NET, XML, Web Services, SQL Server, PL/SQL, IIS 6.0, VS.NET 2005, AJAX, OOP, OOAD, Multithreading, Microsoft Enterprise Library.