SUMMARY

• Over 8+ years of experience in Business Systems Analysis and Project Management working in the Banking, Mortgage, Entertainment and Finance Domain. Well versed in Software Development methodologies - Agile using SCRUM (certified), Test-Driven Development (TDD), Behavior-Driven Development(BDD), Iterative development, Kanban and Traditional Waterfall.
• Excellent work ethics and analytical skills coupled with excellent communication, written and interpersonal skills describing a committed team player. Extensive experience working with stakeholders, business users, technical teams, project managers, SMEs, as well as senior management.
• Extensive experience as Business Systems Analyst with solid understanding of Business Requirement gathering, Business Process Flows, Business Process Modeling, Case Tools, and Business Analysis.
• Thorough understanding of software development methodologies such as Waterfall Development Life Cycle process and Agile/Scrum iterative development.
• Experience in conducting GAP analysis, Impact analysis, Feasibility study, Cost-benefit analysis, Risk analysis, SWOT analysis, SIPOC and ROI analysis tools and techniques.
• Extensive experience in diversified industry sectors including Mortgage, Entertainment, Commercial and Investment Banking, Bonds, Equities, and Derivatives
• Generated models to depict business processes and information flows.
• Experience working with business users to analyze and document business requirements and system functional specifications.
• Strong knowledge of UML, RUP, Rational Rose, RequisitePro, and Clearcase.
• Proficient in creating Use Cases, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, and Class Diagrams
• Strong Subject Matter expertise in Retail Banking, Investment Banking, Mortgage, and Credit cards
• Experience in Secondary Mortgage Market, Mortgage Backed Securities, Debt Securities, Financing Structures, Capital Management
• Expert in Securities and valuation, Asset Management- risks and returns.
• Excellent communication and presentation skills. Experience working with business users as well as senior management.
• Conducted Training Sessions and Mentored new recruits.
• Excellent Team player to work in conjunction with other testers, developers and other team members in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects
• Conduct Joint application design (JAD) sessions and interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations and email, to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• Experienced in designing Schemas, Fact tables, data analysis and data mapping, Process mapping and Business Process Models (BPM).
• Proficient in using MS Visio, Rational Rose, BPMN and UML for generating Use Cases, Class Diagrams, Entity relationship (ER), Sequence Diagrams, Activity Diagrams and Collaboration Diagrams.
• Established design directions and extracted UX& UI design factors for various projects.
• Extensive implementation knowledge of Databases, Data table structures, Data warehousing, Schemas, Data Marts, OLAP operations like rollup, drill down, slicing/dicing using BI tools.
• Strong understanding of client server architecture.
• Extensively interacted with the designers, developers to ensure functional implementation of business requirements and the QA team in executing Test Plans, Test Case scenarios, Test Logs, Test Objectives.
• Comprehensive knowledge of web services related concept such as web methods, XML, WSDL, HTML, AJAX, SOA and web architecture, business engines, XML schemas and web orchestration.
• Familiarity with White-Box and Black-Box testing techniques such as Load Testing, Regression Testing, Unit and Functional Testing, Integration, System Testing and Performance Testing.
• Knowledge and experience in conducting User Acceptance Test (UAT) and creation of stub data.
• Provided production assistance after project implementation.
• Financial KT: Equities, Fixed Income, securities, foreign exchange, bonds and derivatives, insurance, mutual funds and check processing, trading & risk environment, credit, interest rates, IRA’s, Treasuries, Mortgage.

TECHNICAL SKILLS

SDLC: Waterfall, Agile, Scrum, TDD, RUP, SAFe, RAD, Kanban, Lean

Modelling tools: MS Visio, Balsamiq, Tableau, Toad Data Modeler, Minitab, Adobe Dreamweaver, PhotoShop

Business Analysis tools: Rational Rose, JIRA, Rally, MS Project Clear Quest, JIRA, Confluence

AWS Cloud tools: EC2, Lambda, Elastic beanstalk, Elastic load balancer, Auto Scaling, RDS, S3, Cloud Front, Cloud Watch, Red Shift

Languages: VB, C# & JAVA, SQL, PL SQL, T SQL, .NET

Web Technologies: XML, HTML, SOAP, Web Services, CSS

Defect Tracking Tools: HP ALM QC 11.0, Team Foundation Server

Testing Tools: CODED UI 3, QTP, UFT, Selenium, Cucumber, HP load runner, J-meter, SoapUI

Internet Technology: XML, HTML & PHP, Firebug 2.0.14

Framework: Data Driven, Keyword Driven, Hybrid, BPT, Linear

BI Reporting Tools: Tableau, Business Objects, Crystal Reports, SSRS, Qlik View, R

Documentation: Adobe Acrobat9 Professional, Microsoft Visio, Microsoft Office, SharePoint, BPMN, Rational Rose

Protocols: Http, Https, SMTP, FTP, SOAP

ETL: Data Stage, Informatica, Talend, SSIS

Databases: SQL Server Management Studio, Oracle (8i-9i, 11g), MS SQL Server 2012, SQL Dev, Team Foundation Server (TFS) 2012, MS Access, IBM DB2, Hyperion Essbase

PROFESSIONAL EXPERIENCE

Confidential, Santa Clara, CA

Sr. Business Systems Analyst / Scrum Master

Responsibilities:

• Performed GAP analysis and identified AS- IS and TO-BE state to identify business requirements and identify the mandate and non - mandate requirements.
• Elicitation of Functional/non-functional requirements and conducting the functional requirements/user requirement specification reviews and walkthroughs with architects, developers, SME’s and stakeholders.
• Worked closely with end users, stakeholders and business owners to develop the detailed understanding of the requirements.
• Gathered requirements using Artifacts Digging, interviewing, Focused Group and Job Shadowing to prepare comprehensive set of BRD, FRD & SRS.
• Researched, designed & prototyped the UX and UI by doing User interviews, Sketch, Photoshop & Invasion mockups.
• Conducted usability testing, optimized the UX.
• Specified market requirements helping developer, plan schema, design for scalability, tune/optimize.
• Created Stub Data in XML and provided to UI developers to progress the web page development.
• Involved in SOAP testing and created a blue print for web orchestration.
• Referred to UDDI to access external web services in WSDL and also assisted in SLA agreement.
• Reviewed business documents and fixed assets documents like bods, treasuries and derivatives.
• Actively involved in user acceptance testing, reviewing test cases, scenario and creating traceability matrix.
• Built Scope Statements and Business requirements for system / business process integration related deliverables.
• Facilitated in various decision-making process by performing various analysis, produced decision documents and other artifacts as needed.
• Created an Acceptance and Approval process of BA’s in rational suite for requirements management in alignment with the Process Governance workflow and SDLC tracker in SharePoint.
• Used Unified Modelling Language (UML) to prepare Process Flow Diagrams and Sequence Diagrams from the gathered requirements with the help of MS Visio, and for mockup screens I used HTML 5 tool.
• Worked with the Agile development and testing team through planning sprint to determine estimates using Fibonacci numbers and task out each of the ETL.
• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specification.

Environment: Windows 7, Rational Suite, RRC/DNG, MS Office Suite, . NET, MS Project Professional, Office 365, HP ALM/QC, MS Visio, UM, SharePoint 2013, HTML5, SQL Server Services, Tableau, JIRA, photo shop, D3 Products, SoapUI

Confidential, GA

Business Systems Analyst

Responsibilities:

• Used various elicitation techniques to extract requirements from various sources-people, artifacts and application interfaces
• Gathered requirements using several elicitation techniques such as brainstorming, joint requirement planning (JRP) sessions with subject matter experts (SME), development leads and testing leads
• Involved in business process modeling BPM using BPMN and different UML diagrams like use case diagrams, activity flow diagrams and sequence flow diagrams using MS Visio
• Assisted in development of conceptual architectural model, logical architectural diagram (LAD) and physical architectural diagram (PAD)
• Developed data models, data flow models, event model, entity relationship diagrams and data dictionary
• Established extraction and transformation rules from various OLTP data sources
• Facilitated automation of extract transform and load (ETL) process transformations of OLTPs to maintain order of data inputs for data marts (DMs) and data warehouse (DWH)
• Monitored different levels of data warehousing like staging, integration, analysis and access
• Identified and recommended fact and dimensions tables to the developer for developing data cubes
• Well versed with slicing, dicing roll up and drill down functions performed
• Assisted in scripting business logic in web methods of the web services, application program interfaces (APIs) and documenting WSLA
• Provided business insights to business users based on data mining, data analysis and data visualization using Tableau
• Tested OLAP cubes for ad-hoc data comparison and report generation on DOLAP from the database bus schema.
• Involved in creating test cases, test plans and test scenarios for testing along with quality analysts
• Solved business problems by using planning, data analysis, business knowledge, communication, logical and parallel thinking

Environment: MS Visio, Rational Rose, MS Office Suite, Team Foundation Server, MS Project, Adobe Photoshop, Hyperion Essbase, SSAS, SSIS, Version One Control, Tableau

Confidential, PLANO, TEXAS

Scrum Master

Responsibilities:

• Servant Leader for co-located and dispersed software development teams.
• FacilitatedScrum Ceremonies (Backlog Refinement, Sprint Reviews, Retrospectives and Sprint Planning) in two-week iterations. Facilitated release planning.
• Removed impediments and identified mitigating risk during each iteration.
• Tracked and managed team velocity, sprint burndown metrics and release progress in Version1.
• Managed software capitalization and project timelines.
• Managed software development projects on payroll to include client facing and system integrations.
• Managed communication between technology and business stakeholders.
• Supported development projects in .NET and Java environment.
• Experience with Behavioral Driven Development (BDD) and Acceptance Test Driven Development (ATDD)
• Provided coaching to Product Owner on identifying features and backlog refinement and readiness.

Environment: Agile, JIRA, Confluence, Java/J2EE, Mongo DB, RESTFUL Services, HTML5, CSS3, object-oriented JavaScript, Data Caching Services, SQL Server, PL/SQL, Selenium, ERD

Confidential, RHODE ISLAND

Business Systems Analyst

Responsibilities:

• Responsible for gathering the requirements for the HOST, Online Games, Retailer Management and Management services through constant interaction with clients and Business Users.
• Conduct JAD sessions to interact with developer team, operations support team and end customer to understand the current system and new system functionalities.
• Capturing the requirements in Caliber Requirement Management Tool and maintaining the versions of different requirements of the project by following SDLC.
• Analysis of GAP between different proposals and projects and suggested efficient methods for effective outcomes.
• Developed several Use Cases using the company templates for better understanding and implementation for developers.
• Responsible for managing the schedule and conducting the peer reviews and inspections in MUTT and concluded with opening and closing of TIR.
• Assisted in writing Test Plans, Test Scripts and Test Cases and facilitating manual and automatic testing using Test Directors.
• Assisted the users during UAT and customer walk through,
• Updated further review comments with Change Control and took the user sign-off on the documents.

Environment: .NET, XML, Caliber RM, Adobe Photo Shop, MUTT, Test Director, SnagIt, Microsoft Excel, and Microsoft Project, Data Caching Services, UML, SharePoint, Hyperion Essbase

Confidential

Business Systems Analyst

Responsibilities:

• Collaborated with the Project Manager to decide on the project approach as well as the preparation of the project plan.
• Coordinated regular business requirement meetings with business users.
• Streamlined critical processes for project success including concept definition and requirement gathering.
• Established enablers like project management practices and templates suitable for the bank.
• Performed of requirements analysis and scheduled deliverance of the final requirement documents.
• Functioned as the liaison between the business community and the project team.
• Developed front-end functional specification documents based on reporting requirements.
• Participated in the logical and physical design sessions, and the development of design documents.
• Utilized Rational Clear Case and Clear Quest as Configuration Management and Change control tools.
• Conducted User Acceptance Testing (UAT).
• Established project communication channels for status health checks by top management and project visibility to all stakeholders.
• Initiated culture change for project management by standardized project monitoring & reporting. This ensures timely issue resolution and risk mitigation.

Environment: VB, MS Team Foundation Server/Team Edition, HP QTP 11.5, HP QC, SharePoint, XML, HTML, MS Test Manager 2010, SQL Server, T-SQL, WSDL, SOA, Crystal Reports, Web Services.

Confidential

Business Analyst

Responsibilities:

• Interacted with Users and Stakeholders to identify business system needs, evaluated solutions for business problems
• Worked with SME’s of different groups to gain detailed knowledge of Investments and Capital Market and also to understand the cross impacts of the system
• Waterfall methodology was used in acute functionalities to design, document and manage requirements throughout the life cycle of the project, including definition, design and testing phases
• Analyzed and documented information system requirements and the corresponding impact on business processes
• Studied the Business Requirement Document (BRD), supporting documents containing essential business elements, detailed definition and description of the relationship between the actors
• Designed and developed Use Case Diagrams, Activity Diagrams, and Data Flow Diagrams to define the Business Process
• Analyzed the data entity relationships and worked on short term projects in between.
• Worked as a team with other business analysts to make an object oriented model of the application and created use cases
• Conducted JAD sessions to allow different stakeholders to communicate with each other, resolve problems at early stage
• Worked on the Functional Requirements Document (FRD)
• Analyzed Business Requirements documents to get a better understanding of the system on both Technical and Business perspectives

Environment: MS Office, MS Project, MS Visio, ClearCase, ClearQuest, UML, Test Director, SQL, MS Visio, SQL Server, WSDL, SOAP