SUMMARY

• Salesforce Administrator/Developer and Consultant with 8+ years of experience in Salesforce.
• Implemented SFDC best - practices Comprising, Configuration, Administration, Reporting, System Management, User Management, Data Management and Integrating tools.
• Endured in SFDC administrative work like Approval Process, Assignment Rules, Dashboards, Data Loader, Email Templets, Escalation rules, Roles, Profile, Creating Users, Page Layouts, Reports, Validation Rules and Workflow Rules, Process Builder, Visual flow, Duplicate rules, Matching rules, Custom Settings, Custom Labels, Trigger Settings, Visualforce Email Templets, HTML Email Templets Scheduling reports and Dashboards, Dynamic Reports and Dashboards, Custom Report Types.
• Developed new Apex Classes Triggers and Visual force pages, Controller classes, Batch Apex, Custom apps.
• Endured in customizations of Salesforce.com applications using Visualforce, Apex classes, Apex triggers, Page Layouts, Workflows, Approval Process, Sharing Rules, Custom Buttons & links and strong experience in making CRM reports.
• Worked in enhancement of existing Apex and Administrative Processes Standard and Custom controllers.
• Experience in creating Email-to-Case, Web-to-Case, Web-to-Lead to generate new Cases, fostered junction objects, advanced fields like pick lists and formula fields.
• Experience in creating of Custom Objects, Custom Fields, Picklist, Role Based Page Layouts, Mini Templets, Custom Tabs, Report Folders, Snapshots, Dashboards, and Email generation according to application requirements.
• Experienced with SOQL, SOSL for the application in Apex Classes and Triggers.
• Experienced in different types of Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Expertise in AppExchange tools like Veeva, Apttus (CPQ, CLM), X-Author, Xero, Workato, Conga Composer, Oracle EBS and NetSuite, SalesforceWorkbench, Data Loader, Exact Target, ANT, Mavens Mate.
• Strong exposure to Security and sharing rules implementation at object, field and record level for different users at different levels of organization.
• Experience using salesforce Lightning UI.
• Exposure to Salesforce1 and Lighting components and working experience on the Salesforce App Cloud in designing the enterprise apps with the new Lightning Experience which combines the new Lightning Design System, Lightning App Builder and Lightning Components.
• Experience in salesforce support communities and Chatter groups.
• Experience in deployment from Sandbox to Production using Force.com Migration Tools like Force.com IDE and Change Sets.
• Experienced in creating public, private and unlisted Chatter Groups to collaborate with other team members while working in a team.
• Strong understanding of Case Management, Change Management and Release management processes and Experience in successful software project implementations.
• Innovative, possess strong business acumen and the talent to be part of a team deploying complex Salesforce.com projects with major integration components using AppExchange, possess the ability to communicate effectively and help the company grow in business as well as enhance in their stability.

TECHNICAL SKILLS

SFDC Technologies: Salesforce CRM Administrative & Development, Apex Programming Language, SOQL, SOSL, Visual Force Pages/Components, S-Controls, Apex Web Services, Service cloud, Lightning.

Scripting Languages: HTML, CSS, XML, Java Script.

Programming Languages: C, C++, Apex, Java.

Databases: Oracle, Microsoft Access, Force.com Eclipse IDE.

Tools: Veeva, Apttus (CPQ, CLM), X-Author, Xero, Workato, Conga Composer, Oracle EBS and NetSuite, SalesforceWorkbench, Data Loader, Exact Target, ANT, Mavens Mate

PROFESSIONAL EXPERIENCE

Confidential, Santa Barbara, CA

Sr. Salesforce Admin/ Developer

Responsibilities:

• Developed and Configuring the components for Lightning pages that integrate to form a single point of interactive payment calculator to generate a payment plan on salesforce platform and salesforce1.
• Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using the aura framework.
• Worked in a team as administrator to perform detailed analysis of business and technical requirements and designed robust, secure and scalable the solution.
• Analyzed the business requirements and mapped to Salesforce.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented majority of the Apttus Quote to Cash footprint including CPQ, Billing and Revenue Recognition
• Have worked on the integration aspects of Apttus with major downstream ERP systems like Oracle EBS and NetSuite
• Lead data migration for both salesforce and Apttus objects using X-author for Excel Apttus tool
• Implemented Apttus Advance approval to overcome salesforce approvals limitations
• Designed and solved complex problems in areas of Pricing, Bundle structure, Asset Transactions based on ramps, Billing schedules generation, Tax integration and Revenue policies fitment
• Developed a process to manage request and approvals for leads and opportunities. Implemented a specialized management process with version capabilities to keep track of updates and milestones in project.
• Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, Email Templates and Alerts, and field updates.
• Customized page layouts for Campaigns, Leads, Opportunity, Contacts and Accounts depending upon user roles, and groups.
• Developed Web-to-Lead functionality for customers directly to Salesforce CRM.
• Used sandbox mode for testing and migrated the code to the production instance in installments.
• Deployed configurations and code between salesforce environments through various deployment tools like Force.com IDE.
• Created custom report types to create reports between different standard and custom objects and created various reports with different view formats of tabular summary matrix and joined to give the customer the best view of the data.
• Worked on Salesforce Service cloud and Marketing cloud integrations.
• Leverage ExactTarget’s AMPscript to automate email sending processes.
• Worked on Service cloud, Sales Cloud, supported cases, developed triggers for automated resolutions.
• Designed Multiple Validation Rules Workflows to ensure user groups by refining out through their Profiles while operating on Service Cloud.
• Responsible for Unit testing and performance testing of SFDC API/Web Service.
• Worked closely with testing to identify bugs in the application and fixed the bugs identified during testing.
• Worked in agile methodology and used Scrum Wise, JIRA, Agile Central (Rally).
• Worked on various AppExchange products according to the needs of the organization.

Environment: Lightning components, App Exchange, JIRA, Apex Data Loader, Apttus (CPQ, CLM), Oracle EBS, NetSuite, Apex Triggers, Sales Cloud, Service Cloud, Sandbox, SOQL, SOSL, Salesforce1.

Confidential, Woburn, MA

Sr. Salesforce Developer/Administrator

Responsibilities:

• Developed several Lightning apps and Lightningcomponents, Global actions, process Builders and objects specific actions using salesforce mobile app.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in Lightningexperience.
• Created a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit in to Salesforce.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Created Custom Objects, Tabs and Page Layouts as per the requirement.
• Worked on standard salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Reports and Dashboards.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Implemented Reports on Pipeline, Opportunity created, Leads to Opportunity conversion, Views of Sales Cycle, cases generated.
• Implemented Service Cloud, Call center, Chatter, and App Exchange applications.
• Auto task creation for Incident Management same as Change Management.
• Provided development, implementation, and updating focusing on Marketing cloud and Service cloud.
• Integrated with Salesforce by using Marketing cloud connector (V5).
• Assist client with staging and deploying email campaign with in Marketing Cloud.
• Participate in the management and maintenance of functional and technical system requirements, provide user support of Remedy Suite including Incident and Asset Management.
• Participated in daily scrum meeting with team using agile development methodology and used analytic snapshots for bi-weekly reports.
• Used to allocate the works for the other teams when the issue was raised for their teams.
• Designed Workflows, validation rules, assignment rules, Approval Process.
• Implemented web-based case management automation Web-to-Case, Email-to-Case using XML.
• In addition, Supported the project's end to end CPQ implementation.
• Supporting the Sales and Marketing business applications and enhancing for better productivity. This is the application deals with all entire sales business of salesforce with CPQ solution and exact target. All order to cash and quote to order functionalities are involved in this along APTTUS CPQ solution.
• Integrate the Salesforce to Exact Target API's.
• Experience in using Exact Target API by using SOAP API Client.
• Used to check with stock for every day and the sales per day with the warehouse department.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Designed and Developed complex integrations using BULK API, SOAP and REST API - Both Web Service Callouts and Publishing custom web Services and Apex Data Loader.
• Enabled and Customized Self Service Portal for contacts and Accounts. Experience with Salesforce Webservices APIs like SOAP, REST, BULK API etc.
• Developed pilot functionalities of related lists into Lightning components for classic salesforce.
• Customized Escalation rules and Assignment Rules to custom objects.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Implemented Self-Service Portal and helped users in resolving ticketing issues.
• Assigned profiles and roles to users as per the organizational requirements.
• Developed Client-side pagination process with all the details. Created Labels to set the predefined values for the client-side pagination process.
• Extensive experience working in an agile development environment using JIRA.

Environment: Lightning Components, Aura Components, CSS, Bootstrap, Salesforce.com Platform, Apex Classes, Apex Triggers, Visualforce, Eclipse Force.com, Service Cloud, Chatter, App Exchange Marketing Cloud, Apttus CPQ, SOQL, SOSL, SOAP, Bulk API, REST API.

Confidential, Cincinnati, OH

Salesforce Developer/Administrator

Responsibilities:

• Worked on standard salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Dashboards and Reports.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Analyzed the business requirements and mapped to Salesforce.
• Used to attend the scrum meetings for the development of the business and the product.
• Used to assign the roles and tasks for the teams and individuals for the projects.
• Used to plan for the project development in the advance for the next quarter.
• Integrated Salesforce with in-house legacy systems using Apex web services and outbound messaging.
• Using Apex Data Loader mapped data sources and loaded data into call center application.
• Customized Escalation rules and Assignment rules to custom object.
• Creating custom logging mechanism by inserting data into custom object.
• Constructed new sandbox plan and assembled all the requirements for project.
• Designed workflow rules, validation rules, assignment rules, email alerts and templates.
• Implemented complex approval processes to ensure proper authorization.
• Defined object and field level security.
• Used to be team leader in the absence of the team leader and complete the tasks assign for him.
• Solved the level-2 ticketing and was allocating the job for different teams.
• Involved in custom integration of outbound messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email services Security controls, App Exchange package & Custom application, Sandbox data loading.
• Used SOQL & SOSL with consideration to governor limits for data manipulation needs of the application using platform database objects.
• Performing the mass data activities in the organization.
• Worked on troubleshooting for previously written codes, triggers, workflow rules.
• Designed page layouts, components, custom reports.
• Used sandbox mode for testing and migrated the code to the production instance in installments.

Environment: SOQL, SOSL, Visualforce (Pages, Component & Controllers), Apex Data Loader, Apex Triggers, Standard/Custom Objects, Salesforce.com Platform, Reports and Dashboards, Sandbox data loading, Field level Security, Web Services, Email Services.

Confidential, Leesburg, VA

Salesforce Administrator/Developer

Responsibilities:

• Performed the roles of Salesforce.com Administrator in the organization.
• Worked on standard salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Dashboards and Reports.
• Used Force.com IDE for development of Visual Force Pages, Apex classes, Triggers and debugging and analyzing logs.
• Customized page layouts for Campaigns, Leads, Opportunity, Contacts, Cases and Accounts depending upon user roles, and groups.
• Implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies.
• Planned for the development of project for the next half-year and implement the process and changes for the project.
• Used to arrange the scrum meetings to the know the status and updates of the project every week and attend all other scrum meetings with different teams.
• Developed JSP, HTML, CSS and a part of presentation layer using JavaScript.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Integrated product details between SFDC CRM with client’s Order Management application using Apex Web Services.
• Used JavaScript for the Client-side validation. Used Ajax for the Asynchronous data populating on pages.
• Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Responsible for creation of users, roles, profiles and customization of reports and dashboards as per the client requirement.
• Defined lookup and master-detail relationships on the objects.
• Implemented new enhancements, including creation of custom objects, custom fields, custom tabs.
• Responsible for Unit testing and performance testing of SFDC API/Web Service. Responsible for testing package upgrades in sandbox org and deploying in production org.
• Defined object and field level security.
• Used to work closely with the testing team to know the bugs in the product and send them to the production to get it rectify.

Environment: Apex Classes, Apex Triggers, JavaScript, HTML, CSS, JSP, Apex Web Services, Reports, Dashboards, Email Services, Custom Objects, Salesforce.com Platform, SFDC API/Web Services, Data Loader Web Services, Security Controls.

Salesforce Administrator

Responsibilities:

• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists, and complex page layouts.
• Create complex workflows and Approval processes.
• Used to communicate with the clients about the issues with the product.
• Used to solve all the tickets which were assigned and would assign the tickets for different teams in the organization.
• Integration with 3rd party applications by using Salesforceweb services API.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Used to track all the work flow process.
• Involved in integrations between Salesforce and Salesforce Marketing cloud using the connectors.
• Presented the Salesforce Marketing Cloud suite of solutions to customers daily.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Audited, uncovered and resolved data integrity issues with legacy systems.
• Complete bulk imports of data using Apex Data Loader.
• Developed and maintained custom reports.
• Batch reassignment of accounts and opportunities based on organizational changes.
• Prepared training materials for business use.

Environment: Marketing Cloud, Complex Workflows, Component & Controllers, Apex Classes, Apex Triggers, Apex Data Loader, Reports, Dashboards, Salesforce.com Platform, Custom Tabs, Custom Objects, Email Services, Field Level Security.

Confidential, Boston, MA

Salesforce Consultant

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Involved in designing, coding, and implementing the Custom objects and Custom fields.
• Creation of package and select the application, workflow, reports and dashboards that needs to be migrated from one instance to another. And created SFDC Approval Processes, Queues, Public groups and Email Templates.
• Developed and Customized UI panels using Visualforce, Apex controllers and Force.com IDE.
• Involved in setting up the Organizational structure using Salesforce admin setup.
• Good understanding of quotes and then generating invoice. After the invoices, received payment for these journal entries which is viewed in Xero through Workato integration.
• Developed web services using Salesforce.com Web services API/ Metadata APIs to provide data for third party clients.
• Audited, uncovered and resolved data integrity issues with legacy systems.
• Strong experience in working with SOQL, Security framework, Dashboards and reporting modules.
• Developed component skins for web site using CSS files to keep code, layout and themes Separate.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Migrated from legacy system to Salesforce.com, ensuring a flawless migration process.

Environment: Saleforce.com platform, Apex Data Loader, SOQL, SOSL, Dashboards, Reports, CSS, Force.com Web Services API, Metadata API, Visualforce, Apex Controllers, Force.com IDE, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse, Xero, Workato.

Confidential

CRM Support Analyst

Responsibilities:

• Experience with all the CRM applications supporting the users, their capabilities and limitations.
• Worked closely with business users to understand their business needs for information and opportunities to improve their processes by using CRM applications.
• Experienced in creating CRM Dashboards, CRM forms and Workflows, SharePoint Pages, permissions and Workflows.
• Provided helpdesk services to our internal clients.
• Managed and progress client support emails and calls.
• Updated process documentation as business requirements changes.
• Documented problems and activity and solution for each case.
• Communicated the status of issues to clients and to the CRM team.
• Identified high priority customer issues and escalate to appropriate team members, including management.
• Worked with customers and other team members to investigate, test and develop solutions and workarounds to resolve client issues/requests.

Environment: CRM Applications, CRM Dashboards, CRM Forms & Workflows, Data Loader, Data Import Wizard, Salesforce.com Platform, Validation rules, Email Templates, Security Controls.