SUMMARY

• Total 9+ years of experience in CRM space including 5+ years of Salesforce Development, Administration, Implementation and Requirement Analysis/Gathering experience and 4 years of SIEBEL Tools configuration, Integration.
• Developed and customized variousSalesforce.com applications utilizing Visualforce, Apex classes, Apex triggers, Page Layouts, Sharing Rules, static resources and migration tools
• Experience inSalesforce.com Integration using Web Service and Apex Programming,Salesforce.com Service, Sales, Marketing and Financial Cloud expertise
• Performing User Acceptance testing(UAT) in the Sandbox before any new releases are made to the Live Production Environment of the organization
• Exposure to all stages of Software Development Life Cycle (SDLC) and Agile Methodologies
• Extensive experience inSalesforce.com setup, configuration, customization, Administration and Data Migration
• Well - versed in analyzing functional CRM business process which includes: Lead Management, Opportunity Management, Solutions, Knowledge, Order Management, Account
• Extensive experience in implementation of Custom Apps, Custom Objects, Custom Tabs, Users, Profiles, Workflow Rules, Page Layouts, Record Types, Approvals, Assignment Rules, Divisions and Process Flow.
• Good working knowledge in queryingSalesforce.com database using SOQL queries using Force.com Explorer & Workbench
• Good experience in Web Service - Synchronous & Asynchronous, web service factory, SOAP and REST
• Created Custom Apps, Custom Objects, Custom fields, Applying Sharing Rules, Handling Page Layouts, Search Layouts, Related List and defining Field Dependencies, custom buttons
• Create custom reports, Dashboards, business cases, business processes, report types, advanced search functionality, tabs, tags, page layout customization and create custom links based on user requirement
• Proficient in Data Migration from Traditional Applications toSalesforceusing Import Wizard and Data Loader Utility
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them toSalesforcecustom objects, Junction objects, master-detail relationships and lookup relationships
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency
• Good command over designing & developing dynamic web content using HTML, XML, JavaScript & other web development tools/technologies
• Experience inSalesforceTesting and Administration spanning all facets of package software and SaaS application implementation
• Worked on Approval Process Automation against Created Custom objects to build new application functionality in theSalesforce.com
• Experienced in working Siebel CRM, Call Center, Sales and Financial applications.
• Excellent working knowledge of working with Business in gathering their requirements.
• Strong Troubleshooting skills.
• Highly self-motivated and versatile team player with excellent communication and interpersonal skills

TECHNICAL SKILLS

Applications/ERP: Salesforce.com, Siebel CRM

Skill Set: Apex Language, Apex Classes, Lightning, Apex Triggers, SOQL, SOSL, Visualforce (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, Dashboards, Reports, Analytic Snapshots, Custom Objects, Mavensmate,Force.com Eclipse IDE Plug-in.

Development Tools: Force.com IDE, ANT, Jenkins, Git,Perforce, Siebel Tools

Languages/Scripts: HTML, XML, CSS, JavaScript, JQuery, WSDL, SOAP, AJAX, Siebel eScript, Siebel VB script, SQL and PL/SQL.

Productivity: SOQL, Workbench, TOAD, WinSql, MS Office (MS Word, MS Excel and MS PowerPoint), Outlook, Lotus Notes

Operating Systems/Web Servers: Windows 7, 8 and 10, Unix

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Sr.Salesforce Consultant(Developer)

Responsibilities:

• Primary Developer for Siebel - Salesforce conversion project including responsibilities as BSA.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by utilizing the homegrown web services.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Responsible for helping to capture business requirements, identifying appropriate data sources, mapping source to target, Data quality issues, Business transformation rules.
• Used Apex Data-types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL and SOQL queries.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.
• Responsible for the creation of custom Apps and reports using theSalesforceCRM cloud computing model.
• Wrote several SOQL& SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Used the sandbox for testing and migrated the code to the Production environment after testing.
• Hand-On varioussalesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Designed and developed the Page layouts, Workflow rules, Tasks, Formula fields, Field Updates, Record Types, Report Types, E-Mails and alerts to track customer related tasks and activities.
• Project includes variousSalesforce objects Communities, Email Templates, Data Loader, Contacts, Custom Objects, Validation Rules, Page Layouts, Apex Classes, Triggers, and Public Sites etc.
• Good knowledge of Salesforce Lightning concepts.
• Performed unit testing for every written code and always wrote test methods with code coverage of 75% minimum.
• Used Code Collaborator for submitting code reviews and peer reviews
• Used Jenkins for deployments using Continuous Delivery for code deployments
• Interacted with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
• Conducted Business Process Review sessions to analyze the existing and to-be-implemented business processes for Client.
• Worked on Community cloud and configured Partner Community and Customer Community. Also used lightning components with Community cloud.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in

Confidential, Malvern, PA

Sr.Salesforce Consultant(Admin/Developer)

Responsibilities:

• Involved in requirements gathering with multiple project managers and utilize the full functionality of theSalesforce.com CRM solution.
• Moved the tables like Opportunities, Accounts and Contacts to theSalesforceCRM Standard objects.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Written SOQL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visualforce Pages to suit to the needs of the application using different Visualforce components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Integrated the Web Services for extracting the data from external systems to display in the pages ofsalesforce.com.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Manage users, Public Groups, Profiles, and Roles within theSalesforceCRM, this involved designating access to the applicable user within the user hierarchy.
• Responsible for the creation of custom Apps, and Reports using theSalesforceCRM cloud computing model.
• Used the sandbox for testing and migrated the code to the deployment instance after testing using change sets also using ANT salesforce deployment tool.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in, Windows 7

Confidential, Carlsbad, CA

Salesforce Consultant(Admin/Developer)

Responsibilities:

• Experience in gathering requirements and doing configuration and customization according to business requirement.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Developed various Custom Objects, Tabs, validation rules, formula fields.
• Developed custom Business logic using Apex Classes, Visual force pages. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements.
• Installed the Call Center Applications and allowed the end users to maintain a track history of customer’s complaints.
• Performed data cleanup and/or Data migration to/from salesforce.com.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Developed several Custom Reports & Dashboards that are used by Business user and Managers.
• Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems.
• Created Email templates in Text, HTML and visual Force necessary for the application.
• Developed visual Force pages with JavaScript and Apex classes.
• Created and maintained the documentation for Design, Migration and Integration.
• Wrote test methods with rest mock up in rest API integration with code coverage of 75% minimum.
• Deployed applications from Sandbox to Production.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports and Dash Boards..

Confidential, Pittsburgh, PA

Sr.Siebel Consultant

Responsibilities:

• Worked across multiple Line of Business’s throughout the Organization.
• Participated in requirements gathering, reviewed requirements for/from business users.
• Created various Highlevel and Lowlevel functional and technical documents.
• Developed multiple interfaces for the support of Confidential Investment Call Center.
• Created various Integration Objects for exchange of data between external systems.
• Created multiple Business Services for the support of major functionalities.
• Developed multiple workflows to fullfill business requirments
• Developed functionality to read data from text files and update Siebel using business services.
• Designed and developed Confidential WMG Account Renumbering Process.
• Developed functionality to create repeating appointments for Confidential Investments for annual reviews, product expirations etc.
• Developed functionality to load demographical information from Lexis/Nexis system into Siebel.
• Designed and Developed Confidential IIG/WMG Duplicate Account Processing to close the duplicate account number which were created by CIF synch process.
• Developed Confidential Opty/Activity Expiration Workflow which expires/extends opportunities based on their sales cycles.
• Designed and developed Confidential Relationship Revenue Cleanup process.
• Used Confidential System preferences to launch multiple URL’s to fulfill business requirements.
• Created multiple PDQ’s,MVG’s, applets, views,screens to fulfill the requirements.
• Created and modified Siebel Business Objects and Components to customize Business Objects, Business Components, Joins, Pick Lists and Links.
• Wrote Scripting at various levels like Business Component, Applet Browser, Business Service and Application level to meet business needs.
• Used SQL scripts to query data and gathered the required information during issue resolutions and updating the information in database.
• Worked closely with data architechts to resolve performance issues and for column/index requests.
• Research technical requests and other issues raised throughout all phases of the project.
• Assisted BA’s/Project manager’s throughout the Requirement Discovery/Development and Testing phases.

Environment: Siebel 7.8.14, Siebel Financial Services, Wealth Management, Corporate and Institutional Banking, Investment Banking, Mortgage, Opportunity Management, Web Services, Inbound Web Services, soap UI, Integration Objects, Business Services, Workflow, Siebel Tools, EAI, eScript, WinSql, IBM DB2, Windows XP.

Confidential, Carlsbad, CA

Sr.Siebel Developer

Responsibilities:

• Participated in requirements gathering, reviewed requirements for/from business users.
• Created various Highlevel and Lowlevel functional and technical documents.
• Developed multiple Smartscripts for the Call center agents to better serve the clients.
• Managed the creation of Orders through smartscripts.
• Created custom views and written escript to launch the smartscripts.
• Involed in the process of identifying and resolving the memory leak issues.
• Developed a functionality that enables the users to load quotas from an excel sheet.
• Created multiple MVG’s, applets, views,screens to fulfill the requirements.
• Developed workflows that exchange the Inventory information with JD Edwards system.
• Created and modified Siebel Web Templates (.swt files) based on the business requirements.
• Developed a process for center closing procedure which would enable the centers to stamp the correct date on multiple transactions.
• Created and modified Siebel Business Objects and Components to customize Business Objects, Business Components, Joins, Pick Lists and Links.
• Created multiple Business Services to fulfill the requirements.
• Wrote Scripting at various levels like Business Component, Applet Browser, Business Service and Application level to meet business needs.
• Configured Inbound and Outbound Email integration.
• As a part of Order management created a webservice that would calculate tax by exchanging the information to and from Vertex.
• Created various Integration Objects for exchange of data between external systems.
• Used SQL scripts to query data and gathered the required information during issue resolutions and updating the information in database.
• Research technical requests and other issues raised throughout all phases of the project.
• Created, applied and activated custom columns on Siebel base tables.
• Make sure standards of Quality Assurance (QA) are being met as part of ongoing development System in accordance with Client standards and the QA methodology.

Environment: Siebel 8.0.0.7, Siebel Call center, Pricing, Order Management, Smartscripts, Business Services, TOAD(SQL), Siebel Tools, EAI, Workflow, eScript, Windows 7.

Confidential, Atlanta, GA

Consultant-Siebel Implementation

Responsibilities:

• Worked on requirements gathering and participating in meetings with various groups.
• Working one-on-one with key business users to deconstruct and clarify ambiguous functional requirements.
• Interacted with various business groups across the organization to understand the business requirements and prioritize them.
• Creating technical and detail design documents.
• Created Simple Products and Customizable Products.
• Created relationships between simple products and a customizable products.
• Created various rules in the creation of customizable product.
• Performing implementation that primarily involved in interfacing of legacy application with Siebel EAI capabilities
• Creating SoapHeader business service that assembles the SoapHeader for every interface that sends and receives messages through ESB
• Developing Siebel Virtual Business Components (VBC) to display data in Siebel
• Developing various eScripts that are used for parsing the XML files and retrieving the data
• Creating common error handler business service to be used by all the interfaces
• Implementing the retry logic functionality where the failed workflows are retried
• Fixing bugs in various interfaces during production support phase
• Creating various test scripts needed for the testing of the interface

Environment: Siebel 7.7, Siebel Tools (EAI, Workflow),Siebel eScript, XML

Confidential, Englewood,CO

Consultant-Siebel Implementation

Responsibilities:

• Performed maintenance and added additional functionality to the existing FMS process.
• Participating in formal reviews of application designs, business requirements.
• Developed Smart scripts to fit the user’s requirements.
• Translating requirements into system specifications and working with the technical and business teams during gap analysis and solution design.
• Used web services to validate the credit card on an order, display the statement of an account.
• Modified various web templates to meet the requirements to display the Equipment, Programming and Account details.
• As a part of FMS development created various simple and customizable products.
• Created various relationships between the parent and child products.
• Modified the scripts at various places in the application as a part of fixing the defects.
• Created various Applets, Views, Screens.

Environment: Siebel Tools 7.5.3, Siebel eCommunication, Siebel eScript, oracle 9i