SUMMARY

• Around 9+ years of experience which involves configuration, customization, Deployment and Integration in Salesforce.com
• Worked on the various Application modules such as Call Center, Sales and Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC. salesforce.com involving on configuration, customization, integration, communities, deployment, supporting CRM application and classic to lightning migration, creating lightning components using lightning design system.
• Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform of communities.
• Creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, data migration activities, custom page layouts, custom fields and other standard functionality.
• Experience in Wave Analytics, APTTUSCPQ, Stay - in-front CRM platforms.
• Experience in Creating Roles, Users, Profiles, Email Services, Reports, dashboards, Tasks, Events, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Experienced in managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards.
• Experience with Salesforce orgs, sandboxes and third-party application exchange partners- 6 years
• Experienced with Advanced Salesforce development in creating Objects, Triggers, Standard Controllers, APEX language, triggers, controllers, Force.com, Custom Controllers and Controller Extensions, SOAP and REST APIs, JSON.
• Developed and worked on different Salesforce.com environments such as sandbox and production environments.
• Proficient with Sales Cloud, Service Cloud, Call Center, Force.com, Chatter, Lightning and App-exchange, Communities on Sales force.
• Experience in all phases of Software Development Life Cycle, quality management systems and Agile (Scrum)project life cycle processes.
• Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Visual Force, Force.com IDE, SO QL, SOSL.
• Created Lightning Process Builder, Workflows, Formula Fields, Validation Rules as per business flow.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.
• Proficient with Sales Cloud, Service Cloud, Call Center, Partner portal and Customer portal. Force.com, Chatter and App-exchange on Salesforce.
• Experience performing data migration from Legacy Systems using Data Loader, Work Bench, DataLoader.io, and Import Wizard.
• Lightning Process Builder Workflow& Approvals, Reports, Dashboards and Custom Objects, Change Sets.
• Ability to write complex SOQL, SOSL queries across multiple objects in SFDC database and proficient in RDBMS.

TECHNICAL SKILLS

Salesforce Technologies: SalesforceSFA, Apex Classes, SalesforceCRM,Apex Triggers, Visual Force Pages/ Components, Apex Web Services, Workflow & Approvals, AnalyticSnapshots, Custom Objects, SOQL, SOSL, Lightning Components, Lightning Pages, Case Management Automation, Dashboards.

Databases: MS SQL Server 2000/2005, SSRS, DTS, PL/SQL, MS Access, and MySQL

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com, Excel Connector, Force.com Platform (Sandbox, and Production).

Technologies: C, C++, Java, Java Script, Action Script, WCF, Silver light, LINQ, SQL, UML, HTML, HTML5, XHTML, CSS, XML, SOAP, REST Spring, Hibernate

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Linux.

PROFESSIONAL EXPERIENCE

Confidential, NJ

Sr. Salesforce Developer

Responsibilities:

• Managed user accounts and maintained security - including new user account creation, profile and role management, sharing rules, and security controls
• As Admin enabled lightning experience to entire org and provided permissions to profiles.
• Created Web to lead and web to case, which are beneficial to collect the information from website and integrate with Salesforce.
• Hands on experience in Apttus CPQ to streamline configuration also to ensure pricing and quoting accuracy
• Work on different environment (DEV, UAT and PROD). Design data mapping between source tables and landing tables.
• Used Demand Tools to integrate Salesforce with other systems and move data from other environments into Salesforce.
• Worked on salesforces customer communities.
• Designed developed and Deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Expert in Marketing cloud, as collecting information from users, Accounts and performing data analytics to help product to reach into the market.
• Created email templates and inbound emails using Visual Force for customers and clients.
• Used the QA sandbox for testing and migrated the code for deployment instance after testing.
• Worked on Sales cloud, Service cloud, Marketing cloud Partner portal and Customer portal.
• Configured Sharing settings to specify the level of access the users have to each other’s data.
• Responsible for setting up Filed Level Security.
• Created Roles, Profiles, Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.
• Customized Salesforce with APP Exchange products like DocuSign.
• Worked on several Tickets for enhancements and fixing bugs.
• Used chatter for status update, document sharing, customizes profiles, applications and internal networking.

Environment: Saleforce.com platform, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports and Dashboards, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Confidential, Charlotte, NC

Sr. Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Used SOQL&SOSL for data manipulation needs of the application using platform database objects.
• Demonstrated ability to translate customer requirements into specification.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Worked with various Salesforce.com standard objects like Users, Contacts, Reports, Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in Business Requirementmeetings like gathering information for IT team and analyzing the information provided by Business users.
• Involved in creation and maintenance of custom objects, tabs, fields, Record types, page layout as per business requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Automate processes and develop programs for departments within the company usingVisualStudio, SQL, and Apex.
• Implemented picklists, dependent pick lists, and validation formula fields to the custom objects.
• ConfigureSalesforceandmarketingcloudintegration user along with configuration inSalesforce. Worked in marketing cloud (Exact Target) quoting team to implement Apttus.
• Involved in customization of various Visual Force Pages for Salesforce users as per requirements.
• Developed Lightening components and Lightening apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Created Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Developed triggers to support business process and Custom Buttons.
• Worked in Agile environment, as of solving the issues within deadlines.

Environment: Salesforce, Import Wizard, Data Loader, Visual Force Pages, Reports & Dashboards, SOQL, SOSL, Sandbox, Triggers, Eclipse IDE Plug-in, SalesForce.com, Lightening, Jitter bit, Mozilla Firefox, Internet Explorer, Microsoft Excel.

Confidential, McLean, VA

Salesforce Developer & Administrator

Responsibilities:

• Developed Visualforce pages, Apex Classes, Controller Classes, Test Classes & Triggers for various functional needs in SFDC.
• Migrated process fromSalesforceClassic to Lightning to make it more effective and improve User experience.
• ImplementedSalesforceLightning Components for small set of users for customizing reports and dashboards.
• Worked on convertingSalesforceclassic VF pages into Lighting using Lighting components and Lightning App builder.
• Worked on salesforces customer communities.
• Created communities by going into setup to build, and customize and managed communities
• Integrated Salesforce.com with external applications using REST web service.
• Deployed components between Sand boxes and Production Org using change sets.
• Extracting and manipulating data using SOQL and SOSL queries.
• Used apex scheduler to schedule the batch class as a part of data cleansing process.
• Automated business process using process builders and work flow rules.
• Migrating salesforce data using Data Loader and import wizard and workbench.
• Worked on Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity
• Creating users, profiles, roles and implemented role hierarchies, sharing rules and permission sets.
• Customizing views, page layouts, reports, dashboards, user accessibility and field level security.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Lighting, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in Client.

Confidential, Andover, MA

Salesforce Developer & Administrator

Responsibilities:

• Hands on developing Apex Classes, Controller Classes and Triggers.
• Developed batch apex class to automate and send emails to customers based on client requirements.
• Successfully implemented Salesforce - Data loader integration
• Developed apex test classes for maximum code coverage and performed unit testing.
• Used various Aggregate functions with SOQL to create custom report using Apex Controllers enforcing governor’s limits.
• Creating and managing Customer portals, Self-service portals, knowledge and cases via portals.
• Integrated Salesforce with different external system using REST API.
• Implemented Sales cloud to support online advertising including Lead, Opportunity and Campaign.
• Customized Salesforce with APP Exchange products like DocuSign.
• Worked on customization of Sales cloud objects Accounts, Contacts, Opportunities, Price books, Products and configured Account Teams for team selling.
• Created the Case creation page and Clone functionality of the case for certain fields in Cloud Communities giving proper access to certain users
• Customized and configured Security & Access Controls
• Created custom objects, junction objects, fields, record types and page layouts.
• Responsible for creation of role hierarchies and sharing models, and managing users in the org.
• Extensively worked onSalesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time.
• Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool, and Change Set.
• Created profiles and permission sets to provide additional accessibility to objects, apps and fields accordingly. Implemented field level security for various objects.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in Client.

Confidential, Philadelphia, PA

Salesforce Developer & Administrator

Responsibilities:

• Developed visual force pages for bringing new dealers on board and load all their information into new records in a custom object.
• Created apex triggers to obtain complex functionality based on the given criteria.
• Crated Catalogues for Custom objects, Standard objects and Managed package objects into the ACE salesforce instance.
• Developed Apex Classes and controllers to achieve the salesforce out of box functionality.
• Enforced best practices and developed unit tests to achieve good coverage for the apex classes.
• Created custom and Apex sharing rules for different objects to limit the record accessibility.
• Created custom objects, fields, tabs, record types, junction objects, master-detail and lookup relationships, page layouts & search layouts to support the business needs.
• Worked on writing deployment for Salesforce configuration changes.
• Worked on salesforces customer communities.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Worked on Apex Triggers and Batch processing the data.
• Created Workflow rules, Approval Process, Email Alerts and Tasks according to the requirements.
• Used data loader to import and export data from salesforce.
• Worked on Sandboxes for developing, testing and migrated the code to different instances after testing.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in Client.

Confidential, NC

Salesforce Developer/Administrator

Responsibilities:

• Developed test cases for the Apex Classes, Triggers and the Controllers.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Worked on Dashboard reporting, in Salesforce and in SharePoint/Change point
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Worked on Loading and Managing the Data using Apex Data Loader.
• Experience in maintaining enterprise environment managing multiple organizations
• Configured Salesforce.com to meet business requirements including fields, page layouts, workflows, approvals and validation rules.
• Worked with Salesforce orgs, sandboxes and third-party application exchange partners
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Used the sandbox for testing and created managed packages and migrated them between Sandbox and Production environments.
• Designed Service cloud console to find, update, and create records quickly.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in Client.

Confidential

Java/J2EE Developer

Responsibilities:

• Involved in elaboration, construction phases and deployments ofEARfiles in the RUP process.
• Designed and Created Domain model and schema using Object oriented design /UMLdiagrams on RSA
• Developed the workflow interfaces using JSPs that are developed usingStrutsTiles Layouts and the request processors using the Dispatch Action and Action.
• Developed the completeException moduleusing the existing framework that embracesStruts, Java, JSP, JSTL, and Ajax.
• Created User Interface screens usingHTML, DHTML, AJAX, CSS, Java script.
• Configured plug in classes for the interfaces of struts with spring and to delegate controls to use MVC design pattern.
• CreatedSpringInterceptors to validate web service requests and enables notifications.
• Used RAD application development and configured external capabilities for various interfaces.
• Used Oracle database forSQL, PL/SQLscripts, stored procedures, functions, triggers, Oracle forms/Reports, Performance Tuning and Optimization.
• Worked on creating topics, queues and MDBs for communication by usingWebSphere JMS.
• Unit tested all the classes usingJUNITat various class level and methods level.
• Worked on Installing and configuredWebSphere Application Server.
• Made use of WINCVS for checkout and check in operations.

Environment: RAD 6.0, WAS 6.0, Struts 1.2, Spring Framework 1.2, Java 1.4.2, JSP 2.0, HTML, XML, XSL/XSLT, JavaScript, JavaBeans, AJAX, Oracle 9i, RMI, WINCVS, Windows 7, UNIX.