SUMMARY

• Over 7+ years of IT experience in application design, customization, development, support which includes 5+ years of experience inSalesForce.com CRM platform asDeveloperand Administrator and around 2 years of experience as JavaDeveloperand expertise in J2EE and Client Server technologies.
• Expert Level understanding ofSalesforce.com CRM, Software Development Life Cycle (SDLC) and its technologies.
• Excellent Hands on Experience in creating Custom Objects, Custom fields, Role based Page layouts, Custom Tabs, CustomReports, Report folders and also worked on the designing of various other components of Visualforce Pages, Snapshots, Dashboardsas per the client and application requirements.
• Experience in setup, Configuration, Customization and Support ofSalesforce.com CRM and related applications.
• Worked with API integrations, web hooks.
• Working with a Product Manager and Product Designer; doing rapid prototyping for business values.
• ExperiencedSalesforceconsultant specializing in sales and service cloud configuration, customization, implementation and support.
• Extensive experience over creating Workflows, Approval Processes, Validation Rules sharing & security rulesfor automated lead routing, lead escalation and Email Alerts.
• Experience in front - end development using HTML, Java Script, CSS and AJAX Tools.
• Experience with SQL Server, Oracle, and MySQL databases.
• Experience in using Apttus CPQ and installed and configured Products, Price List, and ProductCatalogs in Apttus CPQ.
• Experience in designing and developing Force.com based Apps / Products using Apex, Visualforce Pages, Force.com IDE, Data Loader, Apex Explorer andSalesforce.com Sandbox environments.
• Involved in developing salesforce Lightening Apps, Components, Controllers and Events.
• Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
• Experience in realizing the Business Requirements to design onsalesforce.com platform by designing the required entities like custom objects.
• Extensive work experience using Force.com Web services API for implementing web services in the application for access to data from different users.
• Strong Hands on experience in integrations using Web Services via SOAPAPI.
• Experience inSalesforceCustomization of Sales Cloud, Service Cloud - custom objects, Validation rules, Sales, Marketing and Support Administration.
• Experience in developing SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Experience in implementation using Apex Language, JavaScript, Classes, Controllers, extensions & Triggers, Web Services, Visualforce pages,, Components, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.
• Experience in web technologies like HTML, XML, CSS, JSP and JavaScript.
• Experience in creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Experience in installing, evaluating the AppExchange application under thesalesforce.com platform.
• Expert level skills in interacting with Business users & Product Owners to analyze and understand the Business Process requirements.
• Worked with multiple teams and products (work.com, Service Cloud) in very fast paced agile environment.
• Ability to work under pressure and deliver stiff targets with time management, excellent analytical and problem solving skills.

TECHNICAL SKILLS

Salesforce.com: Apex Triggers, Apex Classes, SOQL, SOSL, Visualforce Pages, Components, S-Controls, ApexWeb Services (SOAP and REST), Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects.

SFDC Tools: Force.com IDE, Force.com Explorer, Data Loader, Informatica Cloud Connector, Outlook connector, Excel Connector, Workbench

Web Technologies: HTML, CSS, XML, AJAX, Java script, Web Logic, Apache Tomcat.

Databases: Oracle, Microsoft SQL Server, SQL & PL/SQL

Operating Systems: Windows XP, Windows Vista, Windows 7, Unix

Languages: C, C++, JAVA, J2EE, Apex, C, SQL, HTML

IDE: Eclipse, Net Beans, Visual Studio

PROFESSIONAL EXPERIENCE

Confidential - New York, NY

Salesforce Developer

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Involved in CPQ customization in developing and designing Guardrails Validations, Upgrade/ Downgrade and Amend flows of Various Products at Quote level.
• Involved in workflows, process builders and deployments using change sets, GIT, ANT build.
• Integrated CPQ system with multiple CRMs like Salesforce and CRM On Demand.
• Supported and improved sales cycles by implementing CPQ solutions effectively.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilizeSalesforceas a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.comdevelopertoolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Used Data loader to load the records on to the force.com platform.
• ImplementedSalesforceDevelopment Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Created UI Pages using lightning app builder
• Created reusable UI components with lightning component framework.
• Experience in building reusable UI components with lightning component framework
• Involved in migrating the data from Oracle database toSalesforceapplication using Apex Data Loader.
• Used Informatica cloud service to integrate the data between systems.
• Involved in Data Migration from Traditional Apps toSalesforceUsing Data Loader Utility.
• Performed Data Migration from home grown legacy system toSalesforceCRM.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Extracted the data fromSalesforce.com application into the external databases for generating large data reports using the Informatica on Demand.
• Implemented data migration using Informatica on demand and data loading using Data loader, import wizard.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved withSalesforce.com Premier Support and handled the support cases with the helpSalesforce.com support.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential - Utica, NY

Salesforce Developer

Responsibilities:

• Performed the roles ofSalesforce.com Admin andDeveloperin the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed Reports and Dashboards using Wave analytics.
• Experience in building reusable UI components and pages with Lightning component framework.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Provide continuous application improvements for the business by gathering and analyzing requirements based on SFDC change requests and users' potential needs.
• Developed various administrative tasks like Data Mapping, creating profiles, page layouts, complex security settings, workflow rules, validation rules, Process builder, visual flows, custom objects, assignment rules, record types, approval process, reports and dashboards.
• Developed various tabs, Components and Custom links.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created Formula Fields, Validation Rules, Workflow and Approvals for the flexibility and functionality of force platform application.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Used Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• IntegratedSalesforcewith legacy systems using REST API.
• Used SOQL & SOSL for data manipulation needs of the application using Force.com Explorer.
• Epertise in Apex Classes, Triggers and Visual force pages in customization with best practices.
• Implemented Java scripting and AJAX callouts on Visualforce pages.
• Developed complex workflows and approval processes for automating business logic
• Used Ant and Git for continuous integration deployments.
• Used Data Loader to insert, update, and bulk import or export of data fromsalesforce.com objects and to read, extract and load data from comma separated values (CSV) files.
• Modify user profiles (increasing CRUD, FLS, system permissions, record type and page layout access, visual force page and apex class access), Update field pick list values.
• Analyzed complex business requirements and designed solutions using Apex classes and triggers.
• UsedSalesforce.comdevelopertoolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com IDE, Migration Tool, Web Services API.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, HTML, JavaScript, CSS, Ajax, Sandbox data loading, Eclipse IDE Plug-in

Confidential - Orlando, FL

Salesforce.com Developer

Responsibilities:

• Created various custom objects as per requirement.
• Worked on various standard Objects like Accounts, Cases, Contact, Opportunities, Campaigns, Solutions and custom objects.
• Created Security settings for Roles and Profiles and managed Security Sharing Settings.
• Developed Validation Rules for the Custom Objects and Workflow rules and Approvals for some fields.
• Created User Roles and Profiles, Security controls and shared settings.
• Implemented field level security, Profile and audit trail setup.
• Customized several Formula fields, Workflow Rules, Validation Rules, Triggers, Apex classes.
• Created several Validation Rules, Custom buttons and links on custom and standard objects.
• Deployed SFDC package from one organization to other organization.
• Wrote SOQL statements with in custom controllers.
• Developed APEX class, Controller class and APEX Triggers for various functional needs in the application.
• Created Visual Force Components used repeatedly in Visual Force pages to reduce the case of overabundance whenever needed.
• Integrated external java applications withSalesforceusing SOAP and Rest web services.
• Created custom Java Application to Interact withSalesforceusing SOAP and Rest web services.
• Involved inSalesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created Visual force and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.
• Scheduled Apex Batch jobs for processing large records.
• Extensively implemented Visual Flows for automatic sales and service process in Sales, and Service Cloud.
• Worked on Email-To-Case settings so that the emails can be created as Service Requests automatically and assigned to the associated internal user.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Restructured Custom objects, Master detailed relationship between objects to better suites the organization.
• Individually worked on creating and implementing the Web-to-Case functionality to solve and track customer issues.
• Worked on data migration from databases to SFDC using Data Loader.
• Used Data Loader for insert, update, and bulk import or export of data fromSalesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.
• Created Custom dashboards displaying real time metrics including forecasts, revenue etc.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force (Pages, Components and controllers), SOQL, Change Set, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom objects, Custom tabs, Email service, Html, Web-service, Sharing Rules.

Confidential - Los Angeles, CA

Salesforce Developer

Responsibilities:

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed, developed and deployed Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Created several Visual force pages, Validation Rules, Custom buttons and links on custom and standard objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created several tasks, workflow rules, triggers, apex classes to achieve the complex business functionality in case management application.
• Customized page layouts for Case, Accounts, Contacts, Product etc., for different profiles.
• Good understanding on Roles/Sharing rules/Record Types visibility in the application.
• Integrate Sales force using SOAP and Rest API.
• Integrated Sales force with external Master data using SOAP and REST API.
• Customized the user interface using Visual Force Pages, HTML and JavaScript.
• Created new custom objects, S-controls and apex class to enhance the functionality of custom Object.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.

Environment: Force.com platform, Visual Force Pages, Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential

Java Developer

Responsibilities:

• Involved in java application maintenance and testing in development and production.
• Sound working knowledge on web development and UI using HTML 5, CSS 3, java Script.
• Designed and Developed Views, Model and Controlled components by implementing MVC Architecture.
• Designed and developed business logic using UML Modelling tools, code complexity tools.
• Designed XML Schema in xsd files.
• Developed code to automate testing process.
• Design, implement and maintain java application phases.
• Identify production and non-production application issues.
• Developing application code for JAVA programs.
• Proficient in using meta-data migration tools like Eclipse IDE.
• Experienced in integration ofSalesForce.com with external applications by using Web Services API, Metadata API, SOAP, and IBM WebSphere.
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML, and SOAP
• Designed and developed the whole system using JSP / SERVLET with MySQL.
• Designed the MySQL database to handle the large amount of data easily by using relational database schema, table partitioning, etc.
• For design purpose used CSS3 / jQuery with HTML.

Environment: Java, J2EE, Spring 2.0, JDBC 3.0, JNDI, Hibernate 3.0, JMS, Selenium, Tomcat v6.0, Eclipse, Oracle 11g, XML/XSLT, HTML, JavaScript 1.2, SQL database, WebLogic 10.2 and Junit 4.0