SUMMARY

• An Engineer with 6+ years of IT experience with over 5+ years of relevant experience of Salesforce CRM including Salesforce.com administration, customization & configurations. I am Salesforce Certified Platform Developer I, Salesforce Certified Administrator.
• Experienced in Force.com Migration Tool with Ant, Change Sets, CICD tools like AutoRABIT.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center (CTI), Wave analytics, Shield, Chatter & App - exchange applications.
• Experience in SFDC custom development using Apex classes and Triggers, Visualforce, SOQL, SOSL by using industry standard best practices with unit testing and optimized coding by using custom settings, custom labels etc.
• Good experience in working on Eclipse IDE withForce.com Plug-in, Mavens mate with sublime for writing business logic in Apex programming language.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Experience with Salesforce customizations, Remote site settings, Named credentials, integrations using REST and SOAP APIs.
• Experience in working with Security Model, OWD, Assignment Rules, Role Hierarchy, profiles, Permission Sets, Sharing Settings, Escalation Rules, Users, Email Services, Page Layouts, Approval processes, Workflows, Dashboards, Tasks and Events, Duplicate management.
• Excelled in working with various salesforce.com Standard objects and Custom objects.
• Extensive experience in Lead management, Case management, Campaign management web-to-lead, Web-to case, and Email-to-case.
• Expertise in Debugging using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
• Extensive experience in data migrations using Data Loader, Data Loader IO.
• Experience in integrating Salesforce with ERP applications like SAP using Informatica-on-Demand.
• Performed administration activities for SFDC including System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery and System Testing.
• Good experience with Communities, Chatter (profile level enabling), Knowledge One and suitable App-exchange packages for respective business problems.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experience in Source control driven deployments, Gated GIT check-ins, Code reviews.
• Experience in UI web technologies like HTML and JavaScript and also experienced on working with data structures to manage large amount of data efficiently.
• Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle, SQL, PL/SQL and MS Access.
• Highly motivated team player with excellent Client Engagement Skills, interpersonal skills, communication skills verbal and written, to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Skype, face-to-face).

TECHNICAL SKILLS

Force.com: Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce (Pages & Components), Apex Web Services & Callouts (REST & SOAP), Workflow & Approvals, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Eclipse IDE Plug-in, Case Management Automation, Translation Workbench, Shield, Multi-Currency, Knowledge management & Solutions, Salesforce mobile(previously salesforce1).

Languages: C, C#, APEX, Java, HTML, JavaScript.

Salesforce Integration: Web Services (REST & SOAP), WSDL, Eclipse Force.com IDE Plug-in, Connector, Workbench, Force.com Platform (Sandbox and Production), Apex Data Loader, Data Import wizard.

Methodologies: Agile (SCRUM), Waterfall.

Tools: Apex Data Loader, Force.com IDE, Force.com Workbench, Eclipse IDE, Mavens mate, AutoRABIT, ANT.

PROFESSIONAL EXPERIENCE

Confidential, MD

Salesforce Developer

Responsibilities:

• Experience in Lightning Component, Lightning Apps, Lightning Configuration, Sales Console, Flexi Pages, Quick Actions, Global Actions, etc.
• Designed and developed complex Visualforce pages and Apex code for various functional needs in the application.
• Involved in lightning readiness check, lightning migration for current environment.
• Developed AuraDefinitionBundle as per requirements.
• Worked in Real Time Integration web services (REST and SOAP API).
• Worked on Standard REST API and Custom REST/SOAP API. Written apex REST web service classes for inbound calls to salesforce.
• Generated JSON structure to integrate data with 3rd party systems.
• Customization on Salesforce standard objects like Accounts, Opportunities and various custom objects based on the business requirement.
• Developed Custom responsive VF page with bootstrap, HTML, JSON, CSS, Jquery Touch and Jquery mobile for mobile devices running Salesforce mobile app.
• Worked on sharing settings, Roles, Profiles Role Hierarchies, permission sets to manage data sharing access among different users.
• Worked onSingle Sign-on SSOto integrate internal enterprise application with Salesforce using SAML configuration settings in SFDC, using identity provider intel expressway cloud 360 along with LDAP server settings.
• Configured single Sign-on SSO using SAML with Ping federate identity provider.
• Used Bootstrap, Accordion, and Collapse in various Visualforce Pages.
• Implemented various Triggers to Auto Generate and Deep Clone Data as per Business Logic.
• Worked on Validation rules to meet security and business needs.
• Created custom objects and fields to capture data as per business requirement.
• Worked in multiple projects on Rally Agile environment & Version One while meeting the release dates.
• Experience inSalesforcelightningfeatures like activities, contextual Hovers, Opportunity board, Customizable dash board.
• Technical Knowledge aboutSalesforcelightningschema builder, process builder, app builder, components andlightningconnect.
• Used sandbox for testing and configuration, assisted in deploying to the production system.
• Analyze, review, and technical document and use cases of the database; Analyze and document current application dependencies
• Created Custom objects, Validations rules, Page layouts, workflows, and triggers as per the requirement.
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Involved in creating Approval process, Email Templates using Visualforce Components according to the requirement.

Environment: Salesforce.com Unlimited Edition, Apex Classes, Apex Triggers, Validation rules, Visualforce pages, Lightning Components, Wave analytics, Creation of Custom Objects, Security Controls, Sandbox, Data Management, Salesforce outlook connector, Web service, SOAP, REST, Workflows, Process Builder, Reports, Dashboards, Force.com IDE, ANT, Auto Rabbit.

Confidential, Richmond VA

Salesforce Developer/Administrator

Responsibilities:

• Role includes SFDC Development /Administration.
• Administration tasks include creating new sandboxes upon request, refresh etc.
• Used Scrum methodology with stories on version1, Jira.
• Huge data load activity using APEX Data Loader, real time data integration via scheduled jobs etc.
• Used CICD tool AutoRABIT for continuous deployments and version control maintenance in a single environment.
• Integrated with several APIs to integrate with enterprise and on cloud applications.
• Worked on creating Lightening components, lightning pages with tabs incorporated with visual flows.
• Create and maintain reports, dashboards, and processes to continuously monitor data quality.
• Generated, maintained Data model using Appexchange tool.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects, Duplicate rules, matching rules etc.
• From Developer SandBoxes to Higher Environments, Migrated Components Using ANT Tool and Snapshot.
• Deployed Smaller Components to be to Higher Instances by using Change Sets.
• Worked on Sales & Service Cloud Implementation Project & Salesforce Communities. Managed the team from requirement analysis phase to go-live of the application.
• Worked on Process builder, flow driven development.
• Implemented project from movement of customer management and payment modules from Siebel system to Salesforce platform.
• Worked on various salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Effectively enforcing the Field Level Security (FLS) and CRUD (Create, Read, Update, and Delete) setting.
• Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Used Entitlement processes, milestones for Service cloud project to enhance case management.
• CTI integration using Verizon in Contact app exchange tool for service cloud agents.
• Designed and deployed Custom tabs, Validation Rules, Approval Processes and Email Alerts for automating business logic.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, XML, JavaScript, Controllers, Sharing Rules, Visualforce Pages, Triggers, Process Builder, Workflows, Email Updates, APEX Data Loader, Web Services API, ANT Tool, Snapshot, Demand Tools, SVN, GIT Repositories, SOAP, REST, AutoRabit, Mavens.

Confidential, Houston, TX

Salesforce Developer/Administrator

Responsibilities:

• Performed the roles of administrator, developer & Analyst and deployed Salesforce.com for Sales & Marketing departments.
• Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities
• Developed various Custom Objects, Tabs, Entity-Relationship data-model, validation rules, Components and Visualforce Pages
• Review Data Model& provide inputs to the data architect
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages. Also created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports
• Worked with several App exchange tools like Action Plans, Strike Address verification, Docusign.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Created profiles and implemented Object and field level security to hide critical information on the profile users
• Developed complex mappings & Mapplets in Informatica to load the data using different transformations.
• Performed Optimization at both the Mapping Level and Session Level.
• Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration Testing.
• Involved in fallout analysis and fixing the issues.
• Worked with Data loader for migrating different records, updating them.

Environment: Saleforce.com, Salesforce API Version 12.0, Sales cloud, Visual Force Pages, Business Objects, Data Loader, Email Services, HTML 4.01, Siebel 8.1 and Siebel service.

Confidential

Salesforce Developer

Responsibilities:

• Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services according to the functional needs of the application.
• Defined, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, actions, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, Visual Workflows (flows), custom reports, dashboards Visual Force Pages to suit to the needs of the application.
• Created several workflows by defining rules, approval processes and related actions, which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish many relationships among objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level Permissions to provide shared access among different users.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Worked on Force.com Explorer for querying Salesforce database using SOQL &SOSL queries and Data
• Loader for data migration inserts, update, and bulk import or export of data.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Agile Development Methodology was followed for the implementation.
• Conducted Business Process Review sessions to analyze the existing and to be implemented business Processes for Clients.
• Involved in various user stories and worked with QA team to test in various sandbox environments and update fields in Production.
• Involved in creating record types based on organization requirements and for the ease of business users.
• Performed the roles of Salesforce.com Administrator in the organization.
• Involved in design and development of different views and page layouts for different profiles.
• Responsible for creation of users, roles, profiles and customization of reports and dashboards as per the client Requirement.
• Implemented new enhancements, including creation of custom objects, custom fields, custom tabs.
• Implemented various advanced fields like Picklist, Custom Formula Fields, and Field Dependencies.
• Defined object and field level security.
• Customized page layouts for Campaigns, Leads, Opportunity, Contacts, Cases and Accounts depending upon user roles, and groups.
• Involved in system integration using Call Outs, Triggers and outbound messaging.
• Implemented Security sharing rules, field security levels.
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.

Environment: SaleForce.com platform, Visual Force Pages, Apex Language, Data Loader, Sandbox, HTML, Java Script, Eclipse IDE

Confidential

Java Developer

Responsibilities:

• Worked with business and user groups to identify and implement functional enhancements and new requirements.
• Extensively used XSL as a XML parsing mechanism for showing Dynamic Web Pages in HTML format.
• Developed complex intra Portlet communication across web applications using cooperative Portlets. Developed simple Portlet messaging on a single page using Portlet API.
• Used Portal Enable, Portal Extend for personalization, content publishing, document management, productivity functions along with the scalable portal framework.
• Extensively used Portal toolkit plug-in for creating, testing, debugging and deploying individual Portlets.
• Involved in the development of Standard XML reports using the Xalan parser and XSLT style sheets.
• Developed billing system pages using Struts Framework and written some of the custom tags.
• Used Spring IOC and MVC for enhanced modules.
• Implemented SOAP protocol to get the requests from the outside System.
• Used Rational Clear Case as a source control for code changes.
• Followed coding and documentation standards.
• Involved the writing SQL quarries and Joins.
• Used Rational Clear Quest to document and track issues and resolutions.
• Provided development support for System Testing, Product Testing, User Acceptance Testing, Data Conversion Testing, Load Testing, and Production.
• Involved in configuration and deployment of application on Web Logic server.

Environment: Java, J2EE, J2EE architecture, Servlets, JSP, Struts, Web services, Taglibs, Portals, Hibernate, XML, HTML, Java Script, SOAP, RAD, Ant, Log4J, Oracle, Web Logic server, Clear Case, Linux.