SUMMARY

• Certified 201 Salesforce Administrator and 401 Force.com Developer with 8 years of IT experience with 6+ years of experience as a Salesforce Professional including experience working on Sales cloud and Service cloud using Visual force, Apex and Java Technologies as an Analyst, Administrator and Developer on Integrating Enterprise Applications.
• Exceptional documentation skills for writing use cases and functional requirement documents as well as for creating Use Case diagrams, Activity diagrams and business process flow diagrams using MS Visio.
• Worked with various CRM applications likeSalesforce.com,SalesCloud, CustomCloud, Reporting and Analytics ofSales, Service and CustomCloud, Application on Code backup.
• Experience in evaluation, design, testing, maintenance and production support using SDLC process and AGILE methodologies.
• Proficient in all phases of SDLC requirements gathering, analysis, and solution design, development, testing and deployment, and expertized in preparing documentations like BRD, FRD, UATs
• Experience with risk analysis associated with application implementation and impact analysis on current system or business.
• Experience with system integrations involving Salesforce.com and ERP
• Administration, Configuration, Implementation and support experience on Salesforce.com platform.
• Experience in developing Apex Classes, Triggers, Creating Workflows, CSS, HTML and JavaScript.
• Experience in RDBMS database development like PL/SQL, SQL Queries, Functions, Stored Procedures, Triggers, Views, Indexes using Oracle 9i, 10G, 11i and R12, 12C versions.
• Implemented Visualforce pages with public - facing websites by using Force.com Sites.
• Lightning and Lightning Component experience
• Well versed with Apttus
• Good understanding of Contract Lifecycle Management (CLM).
• Worked with Apttus Contract management and CPQ.
• Worked onSalesforce.comSalesCloudfunctionality, including Account Planning,SalesForecasting, Opportunity Management and the CPQ processes.
• Analyzed, designed and configured the end-to-end Quote to Cash process.
• Been a part of entire sales lifecycle from product and service configuration, to pricing, quote creation, contract negotiation and execution, all the way through to invoicing, billing, orders, revenue recognition and renewals.
• Good understanding of Salesforce Setup Menu, Configuration, Custom Application development, administration and deployment of applications to Force.com platform.
• Worked on the various Application modules such as Sales and Marketing Customer Service, Business Processes, Finance and recommended solutions to improve their processes using SFDC.
• Experience in building Custom Objects, Fields, Visual Force pages and Custom Controllers, Components, Reports and Dashboards.
• Expertise in Force.com technology stack: Apex, Visual Force, Flex, SOQL and SOSL.
• Experience in sales cloud and service cloud functionalities.
• Experience with web services: JSON, XML.
• SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers.
• Extensive experience over creating workflows, approval processes, validation rules and sharing & security rules. Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Experience in SFDC administrative tasks like Creating Roles, Profiles, Sharing Rules, Email Services, Page Layouts, Workflow Alerts, Validation Rules Actions, and Approval Processes.
• Used different data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, and Clouding. Data Load for SFDC Standard objects, Custom objects.

TECHNICAL SKILLS

SFDC Technologies: Standard objects, Batch Jobs, Workflow & Approvals, Apttus, CPQ, CLM, Apex Language, Apex Classes/Controllers, Apex Triggers, Visual Force Pages, Data Loader, Offline Edition, Integration, migration, Reports, Dashboards, Sales cloud, Service cloud, Force.com IDE, Eclipse, SOQL, SOSL, S-Control

Web Technologies: Web Services, HTML, CSS, XSL, XML, AJAX, JavaScript, JQuery.

Languages: Java, C, C++, APEX, Java Script, SQL

RDBMS: Oracle, SQL Server 2008

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

Salesforce Developer/Admin

RESPONSIBILITIES:

• Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development.
• Experience in configuration and customization of the Salesforce solution, and in the design of custom development via Apex, Visualforce.
• Experience with Salesforce Lightning/ components.
• Used aura framework (Lightning Component) for UI pages.
• Worked with Apttus CPQ.
• Worked onSalesforce.comSalesCloud/ Service cloud functionality, including Account Planning,SalesForecasting, Opportunity Management and the CPQ processes.
• Developed Rest API callouts to perform data sync between salesforce and Apttus
• Research Salesforce and Apttus CPQ capabilities as needed to suit business requirements
• Strong functional knowledge of Order Management, QTC, Configuration, Pricing and quoting functionality.
• Designed, developed and implemented solutions for the Apttus CLM system deployed on the Salesforce platform.
• Closely worked with Business users, Business Analysts and large team for Analysis of the existing system and specifications.
• Expertise in creating UML diagrams, Activity diagrams, Sequences diagrams.
• Involved in various activities of the project, like information gathering, analyzing the information documenting the functional and non-functional requirements.
• Worked on extending standard Sales Cloud/Service cloud objects like Accounts, Contacts, Leads and Opportunities.
• Developed Apex Classes and Apex Triggers for various functional needs in the application and managed the version of Code through GITHUB
• Designed, developed and deployed Custom Objects consisting of validation rules with effective formulae fields, Workflow rules necessary to suit the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Developed Triggers, Apex classes and visual force pages as per the needs of the application.
• Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes.
• Implementation & Integration experience on SalesForce.com using Apex Language (Classes, Controllers & Triggers), Visual Force Pages, Custom Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards
• Developed Test Classes for unit testing and Apex Triggers for various DML events and functional needs in the application.
• UsedSalesCloud/service cloudto get the customer information together in an integrated platform that incorporates marketing, lead generation,sales, customer service and provides access to applications through the AppExchange.
• Worked on SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Integrated the Web Services for extracting thedatafrom external systems to display in the pages of salesforce.com.
• Scrutinized and accomplished Lead Management, Campaign Management, Case Management, and Activity Management.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Strong knowledge and experience working in teams implementing Agile Methodology.
• Used SOQL and SOSL queries to pulldatafrom database fordatamanipulation needs.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Giving production support for Integration part and at the same time performing some security update to salesforce.
• Integrated salesforce data with external systems by writing salesforce REST Web Services for Inbound classes and used Http Request methods to call external application REST API endpoint.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
• Involved inSalesforce.com application setup activities and customized theUIto match the functional needs of the organization.
• Configured the GitHub to maintain the different versions in common development environment.
• Coordinating with the UAT teams and making the necessary development changes and follow-up with UAT team thereby providing UAT support.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), REST API, JavaScript, Apex Data Loader, Sandbox Data Loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Palo Alto, CA

Sr. Salesforce Developer/Business Analyst

RESPONSIBILITIES:

• Meetings with business to review requirements, walk through for UAT and assistance to create standard reports and dashboards.
• Integrated and made changes in Salesforce Marketo integration.
• Well versed with Apttus CPQ and CLM.
• Developed Rest API callouts to perform data sync between salesforce and Apttus.
• Research Salesforce and Apttus CPQ capabilities as needed to suit business requirements, and provide gap analysis
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce Components, Data Load for SFDC Standard objects and Custom objects
• Developed Apex Classes, Controller Classes and Apex Triggers in accordance with the Governor limits for various functional needs in the application
• Designed and execute solutions including; data mapping, object modeling, page layout design, and workflow.
• Used thesandboxfor testing and migrated the code to the deployment instance after testing.
• Used Visualforce in development mode to change the behavior and appearance of Visualforce
• Add methods that can be called from Visualforce pages to Controller Extensions
• Created Custom Objects, S2S Connection and fields for transactional and contractual information.
• Worked on differentSalesforceimplementations using applications likeSalesCloud, ServiceCloud and App Exchange.
• Customized Salesforce lighting Page Layout and Apps.
• Experience in SFDC Integration using Web Services and Apex Programming,Salesforce.com ServiceCloud,SalesCloud.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionalities pertaining to all functions of the CRM/CPQ
• Worked onSalesforce.comSalesCloudfunctionality, including Account Planning,SalesForecasting, Opportunity Management and the CPQ processes.
• Involved in integrating Salesforce with other in house data bases using Informatica cloud.
• Created data migration checklist and field mappings document.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse. Encrypted sensitive data with Encryption Fields feature.
• Administered Assemble which is used for functional requirements and ticket tracking.
• Used field level security along with page layouts to manage access to certain fields.
• Created email templates and inbound emails using Visual force for the clients and customers
• Designed and developedUI/UX using Console and otherSalesforce.com application screens that support complex business processes.
• Reviewed the code and other components developed by the team and also performed functional Testing.
• Work with teams throughout the organization to improve their workflow and grow Salesforce with business needs and tasks.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Partner Portal, WSDL, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, Santa Clara, CA

Salesforce BA/ Admin

RESPONSIBILITIES:

• Worked on work orders generated for enhancements on existing salesforce application.
• End to end work order process from review requirement, design, documentation, development and deployment.
• Worked on Sales, Marketing and Service Cloud.
• Acted Liaison between Technical team and Business.
• Created Objects, Tabs, Fields, Visualforce pages, Apex classes, Triggers and Layouts.
• Created validation rules, workflows, record types, sales processes, email templates, email alerts, change sets, approval process. Created standard reports, custom reports and dashboards.
• ImplementedSalesCloudand incorporated the enhanced features as required to streamline the business process.
• ImplementedSalescloudand incorporated the enhanced features as required to streamline the business process.
• Integration ofSalescloudwith external information systems using SOAP API web services
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module inSalesCloud.
• Created users, profiles, roles, public groups, permission sets and sharing rules.
• Export and Import data using data loader when required for existing and new fields.
• Good experience on data and metadata backup.
• Oversaw the process of migrating source code of a managed package into one maintained by Macys.
• Implemented SFDCSalesCloud, ServiceCloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Created and implemented enterprise profile/permission set security mechanism using SSO.
• Oversaw multiple integrations with the TIBCO Enterprise Data Bus.
• Designed custom territory management system for account ownership across multiple divisions.
• Worked with Enterprise Data team for the standardization of data across business lines (MDM)
• Designed and coded a time and expense tracking system using Contracts/Products & Orders.
• Utilized flow triggers in addition to traditional Apex development for many customizations.
• Involved in End user support, production deployment, Daily data feed, Email integration support, weekly active user list, Daily data load and Daily metadata backup.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Web Services, Eclipse IDE Plug-in

Confidential, NY

Salesforce Developer/Administrator/BA

RESPONSIBILITIES:

• Designed, implemented, and tested software on the Salesforce.com platform using Apex code (triggers, controllers, scheduled, and batch classes) and Visual Force to meet the stakeholders’ complex business requirements. Always maintained 80% or higher test coverage and provided day-to-day support for the business in all applications on the Salesforce.com platform.
• Worked to implement and tailor several existing Salesforce applications including Miller Heiman, Apttus Contract Lifecycle Management, Remedy Force Incident and Change request management for business needs, as well as created entirely custom applications such as a text parser for analysis of wire distributions.
• Worked withSalescloud, Servicecloud, CustomCloud, Chatter and App Exchange applications.
• Worked with a variety of teams including customer support, marketing, finance, and IT to architect and customize solutions for their respective challenges including the aforementioned large projects.
• Worked closely with other IT teams and led junior Salesforce developers in implementation of designs.
• Created multi-map integration processes using Pervasive for integrations between Oracle and Salesforce. Completed a total of nine different integration processes between Oracle views and staging tables, and both custom and standard objects in Salesforce.
• Led the architecture design and testing phase of a massive project to retire Pervasive and re-implement all of the existing integration processes in Jitterbit. This involved close collaboration with the Oracle team and the Jitterbit developer to utilize the opportunity to make optimize the integration processes and ensure that the transition was seamless.
• Used both Pervasive and Salesforce Data loader to transform and import data from raw files into Salesforce both custom and standard objects as needed

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, Eclipse IDE Plug-in, Data Loader.

Confidential

CRM QA/BA (Siebel / Salesforce)

RESPONSIBILITIES:

• Worked as a part of the Confidential + User Quality operations & Compliance Team.
• Responsible for heading a team of Analyst's -policy compliance & user quality operations team and driving the team's work Quality above 99.7%,
• Auditing team quality on a weekly basis based using Ms office, Open office & Confidential Docs on different products basis and reporting to the Team leads and process managers and responsible for training new recruits on Confidential + Policies, Motivating the Analyst 's lagging in target quality and helping them improve in the stipulated time.
• Conducting Training sessions & presentations to train new recruits and update policy and compliance team on policy changes and to improve team’s knowledge on existing and new policies and helping the week analysts with their performance.
• Liaise with product, engineering and our international operations teams to ensure that workflows are covered globally to minimize disruption to users.
• Improve the product/workflow by initiating and driving innovative solutions; identify opportunities to improve the team's operations
• Mentoring and monitoring the performance of team members to ensure efficiency in process operations and meeting of individual and group Quality targets.
• Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.
• Training new recruits, ensuring Quality control according to compliance process standards and maintaining Quality above par. Working with the Confidential plus process manager & the quality team on policy update .