SUMMARY

• Over 9 years Information Technology industry experience and in salesforce.com. Involved in CRM road map discussions, SDLC, business requirements analysis, system design and integration, apex programming and data migration
• Implemented CRM applications for different domains including finance, telecom, banking and advertising
• Experienced in implementing end to end business flows starting from marketing, sales, order management, fulfillment, service, retention and collections
• Solid knowledge to differentiate and map the functionality specification to the standard functionality vs apex on salesforce platform
• Strong understanding with force.com MVC structure, data schema and implementing custom functionality using APEX, visualforce, Triggers
• Worked on schema design for salesforce implementation and written utility classes for common SOQL queries
• Built apex webservice classes in salesforce to perform certain business logic when other legacy systems invoke through API
• Written batch apex, scheduled classes, future classes for certain business requirements
• Implementation experience of salesforce features such as knowledge, chatter, content etc
• Followed single trigger framework to keep the code structured, maintainable and to follow the best practices
• Experience on Lightning.
• Well experienced in leveraging salesforce declarative possibilities including objects, page layouts, record types, case customizations, validation rules, workflows, formulas, reports and dashboards etc
• Experienced and succedded with several large data migrations to salesforce from other systems
• Knowledge on salesforce sharing and security model to control and maintain the instance properly including the components of OWD, sharing rules, account/opportunity teams, role and profiles
• Hands on using different version control system (SVN/GIT) to check - in APEX and other meta data components as well as using force.com migration tool to move code between the environments
• Researched and suggested several app exchange applications to serve business needs. Some of them are Eloqua, Zuora, Cornerstone LMS, Marketo, Walkme, Ingenious CTI, Docusign etc.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, J-query, Tool tip & Auto Complete widget, SOAP, REST, BULK, Chatter, Streaming, METADATA API.
• Levaraged and exteneded serveral features on salesforce including service cloud, forecasting and analytics cloud on wave
• Expert in migrating data from various systems into Salesforce CRM using ETL tools such as Informatica on-demand and Cast Iron (CI) to synchronize data between Salesforce.com and web service endpoints. Data Junction (Pervasive), Excel connector and DQC.
• Worked and followed several project management methodologies including waterfall and agile
• Exllent interpersonal skills, selef motivated, good communication skills and trouble shooting capabilities

TECHNICAL SKILLS

CRM: Salesforce.com

Salesforce Technologies: Apex, Visual Force, SFA, configurations, Triggers, SFA, Case management, Salesforce Lightning components,Reports, Dashboards, Forcasting, Customizations, SOQL, SOSL, Sales cloud, Service cloud

Salesforce Configurations: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, App Exchange Package & Custom Application and Sandbox data loading

Force.com Tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector

Web Technologies: J2EE, JSP, JDBC, RMI, Applet, Java Script, XML, XML Schema, HTML, Shell Scripts and Web service

Databases: Oracle 10g, SQL Server 2000/2005/2008, MS Access, MYSQL

IDE: Eclipse, sublime, visual studio,Welkin Suite

Version Control Systems: SVN,Clearcase, GIT

Data Modeling: UML, Erwin, MS Visio

Operating Systems: Windows XP/ NT/ 2000 Server/2007, Windows 2003(32 bit & 64 bit), UNIX.

PROFESSIONAL EXPERIENCE

Confidential, Louisville KY

Salesforce Developer

Responsibilities:

• Collaborate with technical architects and business users to design, implement and test applications in cloud.
• Active participated in Team ceremonies and meetings.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Automated business logics in the organization using validation rules, workflow rules and apex triggers.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used Data Loader for insert, update, bulk import or export of data from Salesforce .com sObjects used it to read, extract, and load data from comma separated values (CSV) files.
• Written SOQL, SOSL for data manipulation needs of the application using platform database objects.
• Worked on Process Builder and Workflow rules to design field updates and email alert.
• Experienced with Lightning UI development, creating Lightning pages by using component, controller, style, helper, design, render, documentation, SVG
• Registered to events like listeners to handle Lightning events and Developed Events to interact with Salesforce1Application.
• Build Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Used Salesforce1 simulator during the development to test if the lightning.
• Developed and worked on different Salesforce.com environments such as sandbox and production environments.
• Integrated the API and Web Services for extracting the data from External systems to display/store in the pages of Salesforce.com using the REST services.
• Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
• Worked on Integrating .NET and Salesforce systems using REST API's.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), PagesData Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email ServicesMarketo configuration and customization, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows

Confidential, Des Moines, IA

Salesforce Developer

Responsibilities:

• Worked closely with product managers to understand the use cases, business requirements and further converted them the technical specifications
• Designed technical flows for the business requirements and indetailed mapping to salesforce technical possibilities by following bsest practices
• Conducted new initiatives peer review for both design and code using JIRA and stash respectively
• Created the APEX classes, custom controllers, controller extensions, visualforce pages and APEX Triggers to develop the custom functionality and meet the business requirements.
• Implemented fancy and good looking user interface using javascript and css on top of visualforce/
• Writen Lightning components for an Acount, contact .
• A well structured single trigger framework followed to avoid getting into recursive loops and to avoid hitting governor limits
• Installed app exchange applications including Eloqua, Zuora, docusign, Ingenius, Forseva to leverage built in functionality and to serve business immediately
• Salesforce declarative functionality leveraged and customized such as objects, page layouts, record types, workflows, validation rules, formula fields, reports, dashboards and chatter etc
• Implmented CTI to serve both sales and service purposes for both inbound and outbound calls
• Written scheduled classes to perform the data manipulations on nightly or weekly bases using the batch apex
• Written APEX test classes for unit testing inclused data testing, postivte/negative scenarios and assert checks with the minimum code ocverage of 85%
• Created custom apex web services to automate the order creation and lead deupe with the call invocation from outside of salesforce
• Used GIT for version controlling system and used source tree as an UI to perform the code push/pull operations
• Used Sublime, mavensmate, GIT, force.com migration tool and Jenkins combination along with ant script to develop code, maintain the versioning and moving code around the environments
• Defined sharing and visbility along with roles, profiles, sharing rules and written apex based sharing in few scenraios where it ‘s required to add sharing and team memebers
• Implmented services cloud for both service and rention purposes along with knowledge rool out which will be self exploitary to the reps
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Involved in migrating data into Salesforce application using apex data loader through CSV files. Installed and configured apex data loader.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Extracted the data from Salesforce.com application into the external databases (Oracle 11g) for generating large data reports using the Informatica on Demand.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Also created various profiles and configured the permissions based on the organizational hierarchy.
• Participated in Weekly Change control meetings and performed application and global impact analysis. DAP Directory integration n for Salesforce .com.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), PagesData Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email ServicesMarketo configuration and customization, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows

Confidential, Fort Lauderdale FL

Salesforce Developer

Responsibilities:

• Interacted with variousbusiness user groupsto gather the requirements and documented the requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Worked on Salesforce Automation (SFA), Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica OnDemand.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica OnDemand.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Eclipse IDE Plug-in, Salesforce Sandbox, HTML, Java Script, Windows XP.

Confidential, Santa Clara, CA

Salesforce Developer

Responsibilities:

• Worked on modifying various managed packages which includes Email Alerts to the Company.
• Developed a Visual Force Email Template which notifies the clients once it satisfies the business logic and when criteria are met.
• This also involved generating Client Logo and attaching to the template.
• Implemented various Apex classes, Triggers, Batch & Schedulable classes and also the Future method for handling huge data transactions or Bulk operations.
• Also worked and developed various Portal based requirements for the end clients to view the data.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, Dashboards.
• Created various Test Classes and deployed into Production which satisfies the code coverage.
• Worked on Q-tip plugin for Tool Tip and Auto Complete to implement suggestion functionality on Staff Portal.
• Involved in client based meetings to fulfill the end requirement using BMC Remedy Force increasing the sales process.
• Used custom tools like Apex data loader & Jitter Bit for the handling the data for insertion, update & deletion.
• Worked back & forth with the SQL Database & Crystal Report developing tools for manipulating the data & gathering reports.
• Created and Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Performed various modifications on the existing code inside Salesforce & followed the governor limits before deployment into Production.
• Created the Technical Document & the Test Case document for the in-house Salesforce Administrator to keep a track.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services toSalesforce.com clients.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Informatica on Demand, Windows XP

Confidential, Los Angeles, CA

Salesforce Developer

Responsibilities:

• Salesforce implementation using Account/ contact, Opportunity, Case, Activity, Interaction Log, Email/ Mass Email, Reports and Dashboards.
• Gathering requirements, functional and technical, for several projects and involved in the design of prototypes.
• Customer business process understanding of third party management and functional mapping of Salesforce modules with the business process.
• Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com objects. Migrated data from SQL Database to Salesforce using Command Line Data Loader.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Development of Triggers and APEX Classes on both Standard and Custom objects
• Created Custom buttons, Record types, page layouts, Profiles, Custom Setting and Assignment rules.
• Used Eclipse with Force.com plug-in for code backup, components validation and deployment to support development, QA, UAT and Production rollouts
• Performed POC for Customized UI/Screen navigation requirement for the business
• Worked with Salesforce premier support to resolve technical challenges & unknown issues occurred specific to that organization
• Developed Salesforce.com custom application using Apex, Visual force and AppExchange.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created workflow rules and defined related tasks, email alerts and field updates.
• Implemented rest based web service apex classes in salesforce to allow SAP system for accessing the specific functionality flow in Salesforce.com.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Conducted GAP Analysis and enhanced business process by integration.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Informatica on Demand, Windows XP

Confidential

Salesforce Developer

Responsibilities:

• Involved in creating Gap Analysis document identifying the data, business process and work flows of the organization with respect to SalesForce.com implementation.
• Performed present Lead, Enrollment and Retention to forecast Trend analysis
• Helped increase Spend to Lead generation.
• Gathering requirements, functional and technical, for several projects and involved in the design of prototypes.
• Queried databases, performed data extract requests, list pulls and Statistical Analysis.
• Defined, Designed and Developed reports to support marketing activities.
• Maintained the Requirements Traceability Matrix (RTM) across the deliverables of a project.
• Collected and Reported on external sources of data to drive business decisions
• Verified Analysis and Report accuracy with minute detail
• Created offline surveys and data collection forms.
• Migrated data from Oracle DB to Sales force using DB Sync.
• Implemented ETL jobs between Salesforce.com and internal legacy systems using Informatica
• Worked on sharing rules by setting an Organization-wide default sharing access level, and then grant additional access based on the requirements.
• Unit test classes written prior to the actual development based on the functionality for the quality.
• Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com subjects.
• Used it to read, extract and load data from comma separated values (CSV) files.
• Written nightly batch jobs to perform time based criteria met asynchronous data updates

Environment: Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers),