SUMMARY

• 8+ years of experience as Salesforce CRM Developer, Administrator and Analyst on Salesforce.com platform.
• Good understanding of Software Development Life Cycle (SDLC) and Agile with skill in Requirement gathering, Analysis, Designing, Development and Testing.
• Proficiency in SFDC Administrative tasks like creating and customizing Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and Events.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization.
• Also, created various profiles and configured the permissions based on the organizational hierarchy.
• Hands on working experience in Role Hierarchy, Custom Profiles and public groups creationand user management.
• Working experience with Lightning Component Framework, using Lightning component inVisualforce and adding to lightning component to salesforce1.
• Proficient in configuring and customizing salesforce1 App.
• Developed a multi - platform mobile application to visualize gene expression database using Sencha Touch
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Have working experience in Design and Development of UI’s Using Visual force, and HTML5.
• Experience in Object Oriented Programming involving Analysis and Design and Development ofweb based applications using technologies like HTML, CSS, XML, JavaScript, and J2EE.
• Experience in Administration, Configuration, and Implementation of Salesforce CRM and Salesforce SFA applications based on Apex Language and Force.com Platform.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S-Controls, Force.com IDE, SOQL, SOSL.
• Worked on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experience with data migration and updates through the tool App Exchange Data Loader inSalesforce.com and Salesforce Lightning.
• Experience in implementation & Integration on Salesforce.com using Apex (Classes, Controllers & Triggers), Batch Apex, Apex Web Services, and Visualforce Pages.
• Experience in data migration using Import wizard and Apex Data Loader.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Extensively worked on Salesforce.com sandbox and production environment including creating Sandboxes and refreshing it time to time.
• ContinuousDeployment between Production and Sandboxes using Eclipse, Force.com Migration Tool, and Change Set.
• Integrated Apex with External services by making callouts that used SOAP, REST and WSDL services.
• Involved in Integration using REST and JASON.
• Worked on Data.com for populating lead information into Salesforce.com by using REST API.
• Worked on JIRA for ticketing Cases in Salesforce for the case management.
• Ability to build apps on Heroku and experience using Heroku connect.
• Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM.
• Utilized cloud integration tools such as Mule Soft, Web Methods-Cloud Streams, INFORMATICA Cloud manage.
• Proficiency in installing App Exchange applications and experience on(APTTUS CPQ) Configure price quotingand (STEELBRICK CPQ).
• Experience in customizing Salesforce CRM for generating web-to-leads and web-to-cases.
• Excellent debugging and documentation skills to achieve the complex business functionality.
• Proficient in cloud based business applications, experience with data management and reporting, in combination with strong analytical skills.
• Experience in wide range of languages and technologies such as Java, J2EE, Apex, HTML and JavaScript.
• Worked closely with Business Users to enabled business process using SFDC.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS

Salesforce.com Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, S-Controls, Apex Web Services, Apex Data Loader, AJAX, Dashboards, Reports, Custom Objects, Workflow rule, Approvals, Case Management AutomationIntegration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls..

Third Party Apps: Cloud Data Wizard, Dupe Blocker, Dupe Catcher, Conga Composer, PopupAlerts, Outlook and Office 365 Connector Plugin, Survey Force, MassLead Convertor, Mass Update, Mass Delete, Google Maps Integrator, FieldTrip.

Force.com Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Cases, Custom Object development, Field Creation, Page Layout Creation/Editing, Related List customization, Record Types, Field Level and Object Level Security, Role hierarchies, sharing models.

Integration Tools: Force.com Data loader, Force.com Workbench, Informatica, Eclipse.

Programming Languages: C, C++,Java, Apex, Visual force, SQL, PL/SQL.

Database: Microsoft SQL server, Oracle 11g/10g/9i, SQL, SOQL, SOSL.

Web Technologies: HTML5,Web Services, Visual Force, Java script, CSS, XML, WSDL, Sencha Touch.

Salesforce Tools: Eclipse, Force.com IDE, Explorer, Apex Data Loader, Force.com Platform (Sandbox and Production), Workbench.

Documentation: MS Office, MS Visio Pro, Snag IT, Adobe Frame maker.

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Sr. Lead SFDC Developer/Admin

Responsibilities:

• Interacted with various business user groups for gathering the requirements for salesforce.comCRM implementation.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Reports, Case, Solutions and Opportunities.
• Created user Roles and Profiles, security controls and shared settings.
• Hands on experienceexperience in developing salesforce Lightning Apps, Components, Controllers andEvents.
• Working on Salesforce communities for creating Customer portal with the help of VF pages andworking on lighting components also.
• Developed complex workflows and approval processes for automating business logic.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Experience with data migration and updates through the tool App Exchange Data Loader inSalesforce.com and Salesforce Lightning.
• Good experience in developing salesforce Lightning Apps, Components, Controllers andEvents.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Worked on Styling the community, and redesigning the login page using Site Templates, Custom Visual Force Pages and JQuery UI.
• Experience writing query with SQL, ORACLE, SOQL, SOSL and Relationships with Salesforce Lookupsand Master-Detail.
• Developed ETL mappings in Informatica for Integration between Salesforce and Oracle.
• Involved in designing, developing and successful deployment of large scale, Java/J2EE projects from end-to-end and participated in agile SDLC.
• Experience in maintaining INFORMATICA workflows for loading and transforming the data.
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Worked with Service Cloud technology and on-premise infrastructure Continuous integration for Salesforce.com.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Integrated Apex with External services by making callouts that used SOAP and REST API.
• Integrated the API and Web Services for extracting the data from external systems todisplay in the pages of Salesforce.com using the SOAP and REST services.
• Applications is designed using J2EE technologies based on MVC architecture.
• Writing Triggers using the complex level of collections like map in map, list in map, lists, sets where the required data or conditions cannot be evaluated using SOQL.
• Created Force.com web pages using JavaScript REST Toolkit, to leverage the Force.com REST API to get the code outside from salesforce.
• Invocated the queries and Apex methods from JavaScript.
• Worked on AJAX Toolkit is JavaScript wrapper that abstracts the Force.com SOAP API.
• Uploaded data using data Loader, created data mapping files, and formatted data.
• Migrated leads, accounts and contacts to the Service Cloud with help Jitterbit.
• Worked on an Angular JS Application for our Dynamic Partner Pricing page to display the current discounts for a particular partner based on their purchase history.
• Develop and Deploy SFDC Integrations with SAP and other applications using Java environment and Force API.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center,Chatter and App-exchange applications.
• Worked on Flows and Process Builder to quickly deliver custom business process requirements.
• Created custom components to be used in visual force pages and visual force email templates.
• Defined lookup and master-detail relationships on the objects.
• Worked with SOSL and SOQL queries to get data from different related objects.
• Worked on the contract Life cycle management, Renewal management, X-Author for Contract management, Apttus batch updates, Quote management, Approval management.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com and Salesforce Lightening.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Used the sandbox for testing and migrated the code to the Continuousdeployment instance after testing.

Environment: Saleforce.com platform, Force.com API,Google API,Controllers,J2EE,Service cloud, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Siebel EIM and EAI (Inbound and Outbound Web Services) Sandbox data loading,INFORMATICA, Eclipse IDE Plug-in.

Confidential, St. Louis - MO

Lead SFDC Developer/Admin

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Responsible in customization of sales cloud.
• Worked on JavaScript in a Visualforce page with the help of Actions tags.
• Migrated leads, accounts and contacts to the Sales Cloud with help Jitterbit.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
• Used Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.
• Created and deployed Several Reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers in accordance with the Governor limits for various functional needs in the application
• Created JavaScript remoting in Visual force pages and call that methods in Apex controllers from JavaScript.
• Created visual force pages with complex, dynamic components with the standard Visualforce AJAX components.
• Worked on Ajax tool kits and java script rest tool kits with the SOAP API to call JavaScript on visual force pages.
• Involved in requirement gathering, design functional and technical document working closely with product team for each campaign launch for Customer portal.
• Developed and deployed workflows and approval processes for opportunities and products / assets management.
• Developed Visual Pages to include custom functionality and implemented Apex Classes to provide functionality to the visual pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented Web to lead to capture potential Leads from company website and Web to Case to raise cases from the customer service portal.
• Implemented Apex Controller, triggers and test classes with test code coverage of 90-100% using Force.com IDE.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Utilized the sandbox for testing and moved the code to the Continuous deployment after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Salesforce.com platform, Apex Language, Visual Force, Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Oracle,Eclipse IDE Plug-in, Windows.

Confidential, Boston, MA

SFDC Developer /Admin

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Implemented various Custom Reports and deployed them for different business user levels.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Administrated and monitored the company's Sales force CRM application.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Sandbox, Eclipse IDE Plug-in.

Confidential, Houston, TX

SFDC Admin/ Developer

Responsibilities:

• Created user Roles and Profiles, security controls and sharing settings.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated.
• Analyzed the business requirements and mapped to Salesforce.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Worked on extending standard Sales Cloud objects like Accounts, Contacts, Leads andOpportunities.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Designed various HTML Email templates for Auto-Response to customers.
• Developed Apex Classes, visual force pages and Apex Triggers to develop the custom functionality as per the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented a Salesforce CRM solution using Sales Cloud to enable Sales automation in theorganization
• Worked on various AppExchange products according to the needs of the organization.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Configured and Integrated Salesforce with Oracle database.
• Worked on Apex classes, controllers, controller extensions.
• Interact with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business
• Continuous Deployment of code from sandbox to production using Force.com IDE tool.
• Created visual force pages and visual force components to achieve custom functionality.
• Wrote SOQL, SOSL considering the governor limits.
• Integrated Salesforce CRM with Siebel CRM explicitly using web services API.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: Saleforce.com platform,Force.com API,Google API,Controllers, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, APEX Language, Visual Force - Pages, Component & Controllers, Sales Cloud,Salesforce.com Data Loader, Java, Sandbox, Eclipse IDE Plug-in.

Confidential

SFDC Developer

Responsibilities:

• Worked with Apex Classes, Apex Triggers and Visual force pages.
• Maintained user roles, security, profiles and workflow rules wherever necessary.
• Created Sharing rules, Assignment Rules and Escalation Rules for Cases
• Developed various Custom Objects, Tabs, Components and Visual Force
• Data Migration from Legacy Front Range to Salesforce.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards forauthorized people
• Developed Custom Objects, Custom Reports and dashboard on regular basis for the salesperformance and lead generation statistics.