SUMMARY

• Over 71/2 years of professional IT experience in Salesforce.com and Force.com platform Administrator and developer.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Approvals, Workflows, Actions, Tasks, Events, Reports, and Dashboards.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Performed Validation Rules, work flows, e - mail services and approval processes using customization & Apex.
• Experience in working with Salesforce.com sandbox and production environments.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard, Jitterbit and Data Loader Utility.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup and Master detail relationships.
• Developed solutions using Jitterbit Cloud, Harmony and other Jitterbit integration solutions.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, working with different aspects of Web Services (XML, WSDL, SOAP, REST) & web integration with SDFC.
• Experience in AppExchange applications for integrating with third-party applications and customizing Salesforce1 for Mobile Applications.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Deployed customization from Sandbox to another Environment by Change Sets and ANT Migration Tool.
• Experience with Salesforce Lightning development.
• Good Experience on Salesforce packages and Lightning experience. Implemented Salesforce Lightning Components for set of users within the organization.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Developed Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Proficient with Rest and SOAP to develop APIs and extensive background using APEX as well as Visualforce.
• Experienced with integration of AppExchange applications (Apttus and Mulesoft).
• Experience in web technologies like HTML, XML, JSP, JavaScript, and WSDL.
• Experience in development using Scrum/Agile Methodologies.
• Proficiency in Object Oriented Languages like C, C++, Java.
• Have a strong understanding onBig Machines Integration with CRM systems like SalesForce.com using Informatica tool.
• Experience in providing production support, analyzing the cause and fixing it.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.
• Capable of learning new technologies and successfully applying them to projects and operations.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visualforce Pages, Visualforce Component and Controllers

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector, Bit-bucket and AJAX Toolkit

Integration Tools: Workflows and Approvals, Custom Objects, Custom Settings, Custom Labels and Tabs, Dashboards, Roles, Security, Field updates, reports, AppExchange Package & Custom Application and Sandbox data loading, Jenkins, Jitterbit

Languages: Apex, C, C++, Java, J2EE, Visual Force

Web Technologies: HTML, XML, CSS, Java Script, SOAP, REST, JQuery, Bootstrap.

Platforms: UNIX/Linux, Windows

Subversion Tools: GitHub, SVN

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE

Database: SQL Server, MYSQL and Oracle 8i/9i/10g

PROFESSIONAL EXPERIENCE

Confidential, Scottsdale, AZ

Sr. Salesforce Developer

Responsibilities:

• Worked hand-in-hand with our business partners across Sales and Customer Experience functions.
• Collaborate with other application/platform teams to deliver integrated capabilities, drive technology proof-of-concept projects, work with leading 3rdparty technology providers, and solve ad hoc challenges for our business partners.
• Worked with team members in the analysis and design during development of business requirements and functional specifications used to develop Confidential CPQ platform.
• Implemented high quality code and configuration to meet stated business requirements
• Interacts with internal Republic IT and business teams to coordinate system dependencies.
• Implemented Informatica StrikeIron Email and Address Verification Tool in our org to validate the data.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Implemented complex design of pagelayouts, Record types and profiles.
• Developed theVisualforce pages and controllers; customized the look and feel of the page components.
• Worked on Capture and Callidus CPQ systems.
• Wrote Maintainable and extensible code in a team environment.
• Worked on Marketing Cloud ExactTraget data stream SQL for data extraction from SFDC.
• Worked on Apex test classes, Batch classes and Scheduled Classes.
• Worked with Continuous Integration tools (Git, Jenkins).
• Analyzed Various CI tools (On premise Jenkins, Cloudbees, Dreamfactory Cascade, Salesforce DX)
• Designed and Analyzed the Contact model where one contact can have multiple accounts.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions),GitHub, Jenkins-cloud bees, Apex Triggers, ExactTraget, Reports, Custom Objects, Custom Tabs, App Exchange, Security Controls, Eclipse IDE Plug-in.

Confidential, Philadelphia, PA

Sr Salesforce Developer

Responsibilities:

• Designed various Webpages in VisualForce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Supported Jitterbit migration initiative.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Migrated large amounts of data (Standard and custom objects) from legacy systems to Salesforce such as Leads, Accounts, Contacts using Jitterbit Cloud data loader.
• Managed different cases on the console using Service Cloud.
• Experienced in development of lighting components.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Customized existing Visualforce to align with salesforce new Lightning UI experience
• Worked on customization of visual force to have lightning experience for desktop and mobile applications.
• Used New Lightning UI to bring Salesforce into the responsive UI era of web-based applications.
• Created page layouts, search layouts to organize fields, custom buttons, custom links, related lists, and other components on a record detail and edit pages.
• Managed users, Public Groups, Profiles, and Roles within the Salesforce CRM designating access to the applicable user within the user hierarchy.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Developed SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented WSDL in the application for access to data from external systems and web sites using Force.com web services API.
• Load/Manage the data using Apex Data Loader.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Jitterbit, Financialforce.com, Wave Analytics, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, Boston, MA

Salesforce Developer/Administrator

Responsibilities:

• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists, and complex page layouts.
• Create complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Implemented two-way SSL authentication for SOAP based web services from Salesforce to Mule with Apex callouts.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Generated different Reports like Standard, Summary and Matrix for quarterly and half yearly sales.
• Created mash up between sales force CRM and Gmail through Force.com AppExchange’s Email integration engine.
• Use bitbucket as the code repository.
• Developed and Customized User interface in Salesforce.com using Visual force, Apex controllers and Force.com IDE
• Experience with mulesoft for workflows and approval processes along with CPQ matrices and involved in integration applications.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Configured Proof of Concept (POC) in Sandbox Org.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Created S-Controls to meet new business requirements.
• Audited, uncovered and resolved data integrity issues with legacy systems..
• Complete bulk imports of data using Apex Data loader.
• Batch reassignment of accounts and opportunities based on organizational changes.
• Wrote unit tests and strived for 100% code coverage possible and used annotations.
• Testing activities are performed in sandbox environment and deployed the code into production.
• Worked with salesforce.com team to make application certified.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, App Exchange, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, San Francisco, CA

Salesforce Developer

Responsibilities:

• Worked on various sales force objects like Accounts, Opportunities, Products and Reports.
• Developed various custom objects, tabs, components, visual force pages and controllers.
• Developed various Apex classes, Controller classes and Apex triggers for various functional needs in the application.
• Created and used email templates in HTML and visual force.
• Created Apex web services which are consumed by backend systems using OAuth. Created cases by performing DML operation using Salesforce API’s
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Maintained various sandboxes and helped in building ant based automation deployment application with release management.
• Integrated web services by generating the necessary stubs from the WSDL files for extracting the data from the other systems.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Helping the Business team in carrying out the User Acceptance Testing.
• Created a custom business calendar and used it in triggers to calculate the due dates.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement the business logic.
• Created profiles and implemented object level, field level and record level security.
• Created custom labels and used them in validation rules to parameterize the validation rules.
• Created record types and page layouts and assigned page layouts to the record types.
• Created custom report types and generated report using the report types.

Environment: Salesforce.com Enterprise Edition, Apex, Visual Force, SOQL, SOSL, Web Services API, HTML, Xml, Java Script, SQL Server, Windows Server 2003, XML, Visual SourceSafe, MS Office (Excel & Access).

Confidential, Santa Monica, CA

Salesforce Developer

Responsibilities:

• Created custom objects, visual force pages, triggers, validation rules by using Apex as per Customer requirement.
• Created custom controllers implementing complex code for retrieval from Salesforce to visual force pages.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Configured Salesforce.com security profiles and custom object supporting integration and quote featured enhancement.
• Designed complex reports in SFDC using SQL.
• Prepared test plan and test case documents for Visibility application.
• Developed custom Account merge APEX based web service.
• Developed Apex class and trigger to format phone/fax/zip code in account object.
• Developed design document for data loader based integration.
• Involved in architectural design of extracting Order related data from external legacy system (SIEBEL) using a middleware.
• Implemented out of the box OUTBOUND MESSAGING to push order related data to the target system.
• By using available mappings, we loaded data from source data into target system.
• Validating the data that arrives from different data sources and generating the reports in the Salesforce.com for the next day portfolio.
• Used XML serialization for interacting with the database.
• Used error handling techniques to handle the errors and send emails upon the severity of the error.
• Worked on SQL Server for creating Tables, Stored Procedures, Views and Triggers.
• Worked on a prototype involving Informatica on Demand to pick up the data files using a Batch process every 30 minutes.

Environment: Salesforce Enterprise Edition, Apex, Visualforce, Custom/Standard Objects, Custom Tabs, Workflow & Approvals, Reports, AppExchange Applications, and Microsoft Outlook.

Sales Force Admin/Developer

Confidential

Responsibilities:

• Created and managed users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
• Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Designed various HTML Email templates.
• Developed and deployed Apex Classes and Apex Triggers in the Force.com IDE, to accomplish different business needs not supported by the Declarative Framework.
• Provided user support and bug fixing activities as per the SLA.

Environment: Saleforce.com platform, Apex Language, SOQL/SOSL, Reports, Custom Objects, Sandbox, Force.com IDE, MS Excel and PowerPoint.

Confidential

Java Developer

Responsibilities:

• Involved in the analysis, design, implementation, and testing of the project.
• Implemented the presentation layer with HTML, XHTML and JavaScript.
• Developed web components using JSP, Servlets and JDBC.
• Implemented database using SQL Server.
• Designed tables and indexes.
• Wrote complex SQL and Stored procedures.
• Involved in fixing bugs and unit testing with test cases using JUnit.
• Developed user and technical documentation.

Environment: Java, JSP, Servlets, JDBC, JavaScript, MySQL, JUnit, Eclipse IDE.