SUMMARY

• Have 7.5 years of experience in IT and got 4.5 years of experience inPega PRPC.
• Lead the business team in gathering requirements and choosing the best way to implement requirements leveraging the Pega System software and DCO capabilities.
• Understand business process and business requirements of the customers and translating them to requirements artifacts such as BRD/Functional spec/Use stories.
• Help to ensure that the requirements management and facilitation best practices are adhered to include management of artifacts through traceability, version control and change control
• Design and configure rules and flows and assist with the draft user interface and draft process flow development.
• Help to document business rules and assist with case type structure from the perspective of the business needs.
• Effectively communicate with internal teams and clients to deliver user interface requirements like Graphical User Interfaces, Screen and Interface mock - ups.
• Understand interface /integration technologies and a good understanding of customers’ needs so they can be translated into requirements
• Deep understanding of latest Pega architecture like Enterprise class design, Application layer cake, Data Modeling and Rule resolution.
• Offshore coordination capabilities.
• Extensive experience on Interface design and implementations like SOAP, File, Email and REST.
• Possess good knowledge of Enterprise Architecture Design Pega best practices (Guardrails).
• Proficient knowledge in many areas of PRPC which includes Flow Actions, Harness rules, Section rules, Activities, List Views, Declaratives, and Reporting features.
• Strong Analytical and design approach for PEGA PRPC applications by using PEGA Guardrails.
• Good Knowledge in creating user Interface, Connectors by using standard methods of PRPC.
• Implementing Business Rules using Decision Rules, Declarative Rules, Activities and Validations.
• Knowledge in creating Data tables, Integration with external system using SOAP.
• Worked on work flow rules (Main flows, Sub flows), rules design and development.
• Creating and maintaining Rules, Rule Sets and versions.
• Experience in using Clipboard, Tracer and SMA of PRPC applications.
• Good understanding of quality fundamentals and implemented and used different quality tools to ensure quality deliverables at each phase of SDLC.
• Worked with business user to understand requirements, to convert them in technical requirement, document it and pass it to vendors or other team members for implementation.
• Have a sound knowledge on Insurance and Health Care Domains.

TECHNICAL SKILLS

Languages: C++, C

BPM TOOL: PEGA PRPC 7.1, 6.1/6.2

Databases: DB2, SQL

Web Related: HTML, XML, JSP, Java Script, VB Script, ASP, DHTML

Operating Systems: Windows XP, Windows 7

Tools: Rally, Jira

Domain Knowledge: Insurance, Healthcare, Telecom, Banking

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

System Architect / Sr.Developer

Responsibilities:

• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.
• Involved in bug Fixing Activities with Lead and System Architects for Harness, Declare Expressions and When Rules.
• Worked on Portals and various controls and replaced Connect-SQL's with Report Definitions.
• Used DCO, one of the latest requirements methodologies for quickly capturing client objectives.
• Unit testing of Developed Applications and solved tickets in UAT and SIT environments.
• Migrated data instances and rule sets from Dev to UAT & Performance environment when needed.
• Implementation of Decision tables, Decision Maps and Declarative expressions.
• Worked on BIX (Business Intelligence) and automated systematic extracts of Work Object content as XML for MIS reporting.
• Used Smart Dispute framework to reduce service costs and improve customer satisfaction
• Following PRPC coding standards & process in the implementation.
• Attended DCO sessions for gathering the requirements from Client.
• Developed all the interfaces required to communicate with Cross commits using MQ, JMS, SOAP and File.
• Integrated Work flow application with SSO (Single Sign On) for authentication.
• Created Mandatory and Situational document specialization for documents uploaded to Documentum.
• Developed core back office work flows.
• Work with the team to achieve timely resolution of all defects / Production issues meeting or exceeding SLA.
• Conducted Code reviews to adhere PEGA guardrails and to ensure high code quality.
• Played a key role in Defect Resolution and achieving timelines for the project.
• Played a key role in all the environment and infrastructure tasks involving installation of PRPC, Frameworks.
• Performed integration by developing rules pertained to rule-connect and rule-service.
• Major tasks involved integrating with SQL databases to fetch data and with SOAP/Web services to review particular data.

Environment: PEGA PRPC 7.2, HTML, SOAP, XML, WebSphere Application Server, MS Visio, Case Complete, Ultra Edit..

Confidential, NY

Senior Developer

Responsibilities:

• Understanding the project requirement and client expectations
• Analyze the requirements and preparing the Technical Design documents.
• Involved in development of business modules.
• Monitor the performance and functionality throughout the implementation process.
• Provided the technical assistance for the other team members and also helped the testing team when there are any technical configurations necessary and few requirement clarifications.
• Implemented DCO and worked with Pega's Requirements and Specification rules to maintain Application standards.
• Worked with Flows, Flow Actions, Validation rules and UI components for application Development and Enhancements following Pega's best practices.
• Refactoring Activities to Data Transforms and other Deprecated components to maintain the standards. Extensively worked on Data Page with good understanding on the scopes and refresh Strategy in binding the UI components with the Data Pages.
• Worked on Rest connector rules with API integration that will hand shake with multiple external source systems for Push/Pull Data.
• Worked on Skill Based Routing and Get Next Work based on skills and Access Groups.
• Worked on SQL connector rules for Pulling Data from multiple source systems.
• Developed Data tables and worked with Oracle databases.
• Involved in implementation of Collections, Activities, Data Transforms and When rules.
• Testing and debugging using tracer and rules inspector.
• Reviewing the code of other developers and technically grooming the new resources.

Environment: PEGA PRPC 7, Pega HC Framework, Windows 7 Enterprise, JAVA, MS Visio, Web sphere 8, HTML, XML, DB2, DB Visualizer, Notepad++

Confidential

Pega Developer

Responsibilities:

• Prepared design document from requirements.
• Working with Business Analyst on requirement gathering
• Implementing the enhancement requirement by understanding the business requirement
• Implemented work flows part of day to day business operations.
• Developed activities, steps, methods and error handling.
• Involved in Integration - connecting to disparate systems internally and external to the organization.
• Designed and implemented user interfaces using Sections, Harness.
• Implemented integrations using Connect-Soap, Connect-SQL.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.
• Worked with Tracer for troubleshooting the issues in Activities.
• Migrated data instances and rulesets from development to UAT & Performance environment as per the requirement.
• Communicating with Business Parties and understanding the problems from business perspective to provide efficient solution/fix.
• Troubleshooting and debugging using tracer and Clipboard utilities.

Confidential

Pega Developer

Responsibilities:

• Involved in creating rules to connect with external data bases.
• Involved in creating activities.
• Creating Flows, Flow Actions, Harness, Section, Decision rules & Declarative rules.
• Creating SLA Rules.
• Creating List View and Summary View reports.
• Developed and integrated support activities in to a portal.
• Designed index tables, cloned history table, exposed properties and created data tables to store reference data.
• Creating SLA rules (work object), Agent Rules.
• Working on different POCs and attending business meetings for requirement analysis.
• Working on Smart - Dispute Framework process and extensively working on JIRA for Backlog updates and other scrum processes updates.
• Involving in developing process Flows, Activities and User Interface Rules.
• Involving in analyzing functional requirements. Created technical documents for Flows and Flow Actions.
• Involving in updating and developing Process Flow, Activities and UI properties.
• Creating Decision Rules and Declarative Expressions as per the requirements.
• Creating Rules for Validation, Integration rules like Rule-Connect-SQL using methods like RDB Save, RDB Open, RDB list, Creation of Work Objects, assigned to Operators.
• Working on Connector Rules.
• Working in Parsing of XML Requests and XML Steaming.
• Working on PAL to find performance issues.

Environment: PEGA Rules Process Commander 6, Oracle.

Confidential

Java Developer

Responsibilities:

• Involved in complete life cycle of software development including designing, developing, testing, and deployment of application.
• Developed Session Beans for JSP clients.
• J2EE Architecture was a combination of Apache Struts implementing MVC model.
• Involved in design and development of three-tier architecture.
• Developed Use Case Diagrams and Class Diagrams using Rational Rose.
• Developed the user interfaces using JSP embedded with JSTL based on MVC architecture.
• ANT script is used to create WAR and EAR files.
• Created Java Servlets and other classes deployed as EAR file, connecting to SQL server database using JDBC.
• Developed the business logic using Java Beans and Session Beans.
• Developed a tool to retrieve and send data to third party service provider. This feature was implemented using XML, SOAP.
• Developed Event Logging & Error Reporting application using Servlets.
• Built customer tag handlers and description library.
• Developed view pages and Java Beans (JSP, Java Beans, HTML, SQL).
• Developed system to access to legacy system database (JDBC).
• Developed remote accessing to customers’ requirements.
• Modeled EJBs and other classes using Rational Rose.
• Designed data flow system, divided data flow to modules, defined function and interface.
• Designed database RE diagrams tables, data constrains, triggers, stored procedures and functions (MS SQL Server, SQL).
• Developed procedures and functions, user interfaces and error handles for bookkeeping and RMB transaction modules (SQL), writing user manual and training users.

Environment: JDBC, JSP, XML, Oracle Schema 1.0, XSL, Spring Framework SOA, MQ Series,JSF, Hibernate, WebLogic, Oracle 8i, J2EE(ServletsJSP, JDBC, JDK1.2.)