SUMMARY

• 6 years of intensive IT experience including around 4+ years of experience in Pega and 2years in Java as a software engineer in software design, development and testing of the applications.
• Involved in multiple projects covering all the areas of Software Development Life Cycle (SDLC) including Requirements Analysis, Application Design, Technical Design, Development, Testing & Debugging along with Implementation, Documentation and in corporation of user feedback to plan enhancement in the Application system.
• Certified PEGA PRPC 7.1 Certified Senior System Architect (CSSA V 7.1)
• Understanding of Object Oriented Principles and Web application architecture.
• Extensive understanding and knowledge of PegaRules Process Commander.
• Experience in designing and developing Business Rules Engine (BRE) and Business Process Management (BPM) applications using PRPC.
• Exposure in constructing Class Structure hierarchy and Rule Set structure based on Pega Guardrails.
• Proficient with DCO tools (Application Profiler, Application Accelerator, Sizing and Estimation, Application Document Wizard, Requirement Document Rules)
• Performed application development using RAD
• Familiar with Operating Systems like Sun Solaris, UNIX, and Windows.
• Proficient in creating Access Groups, Operators, Rule sets, Rule set versions, Work baskets, Work parties required to develop the application.
• Expertise in building User Interface with flow actions, harness and section rules.
• Configured and managed Flows, Harnesses, Assignments, Data properties.
• Designed and implemented Decision Rules, Declarative Rules, and Validation Rules.
• Experience in troubleshooting & performance tuning of PRPC applications using Clipboard, Tracer and Performance Analyzer (PAL).
• Building and Configuring a Case management applications by defining multiple stages and processes
• Used Connectors and Services to integrate PRPC with External Systems.
• Exposure on using Correspondence and reporting features in PRPC.
• Experience in developing web pages using HTML, JavaScript, DHTML and CSS.
• Experience in developing applications using Service Oriented Architecture (SOA) such as Web Services (SOAP).
• Experience writing SQL queries for data validations with an understanding of underlying performance considerations.
• Good Subject matter expertise and business knowledge in Telecom and banking domains.
• Team player, result - oriented, fast learner and excellent communication skills.

TECHNICAL SKILLS

BPM Product: Pega Rules Process Commander (PRPC 6.2/7.1/7.2).

Operating Systems: Windows 2000, XP, Windows NT, Unix/Linux (Red Hat).

Programming Language: Java, J2EE.

Java/J2EE Technologies: J2EE, JSP, JDBC, JMS, Web Services.

CRM Technologies: Clarify CRM 13.1.

RDBMS: Oracle 9i/10g, SQL Server, MS Access, DB2.

Web Technologies: HTML, DHTML, JavaScript, XML, XSL, XSLT.

Web/App Servers: Apache Tomcat 6.0, Web Logic8.1/9.2, Web Sphere 6.0

Tools: Microsoft Visio, Rational Rose, Quality Center

Concepts: SDLC, Object Oriented Analysis and Design, Unified Modeling Language (UML), Assembly and System Level Testing, exposure in Agile.

PROFESSIONAL EXPERIENCE

Confidential, Jefferson City, MO

PRPC Developer

Responsibilities:

• Worked on Designing and developing Workflows and Rule sets as well as integrating the application with external systems.
• Involved in testing and troubleshooting the issues of application using PRPC tools like Rules Inspector, Clipboard, and Tracer.
• Created HTML rules, Properties, Embedded Pages and Correspondences.
• Designed and implemented User Interfaces using Sections, Harness and Portals.
• Created Agents which will run in the background to sending Correspondences, to generate daily, weekly and monthly reports.
• Participated in Requirements, Design and Development phases.
• Involved in the creation of Class Structure, identifying Properties and activities, designing the sections and harness.
• Worked on customization of Harness and Sections rules.
• Taken responsibility of keeping track of all the requirement changes and maintained MOM on a regular basis.
• Managed accessibility to users by creating portals, access roles and access groups for Sales, Underwriters, Contracts and Membership departments.
• Worked on activities and flows in CPM Framework to meet the requirements.
• Identified Claims management work flows, business rules and developed flow charts and activity diagrams
• Worked in a team for Claims processing and was involved in prioritized claims, identified problems, prepared an action plan, implemented the solution, identified claims outside the benchmark
• Developed various screens. Worked intensively on User Interface using Harness, Sections and flow action rules.
• Created Activities, steps and methods and calling other activities for implementing core business logic.
• Responsible for creating impact for migration of existing system to 7.1
• Designed the case structure to use stage based case management of Pega 7.
• Able to debug using the tools provided by PRPC i.e., Tracer, Rules Inspector and Clipboard.
• Created List view reports for the reporting purpose in the process commander.
• Created Connect-SQL rules for querying the external database
• Involved in Creation of validation rules to implement business logic validation
• Created Activities, steps and methods like property set, page new, calling other activities for implementing core business logic.
• Involved in testing and troubleshooting the issues of application using PRPC tools like Rules Inspector, Clipboard, and Tracer.
• Worked on the Flowchart and Process diagrams using MS Visio.
• Involved in Code migration form Dev to UAT and Prod.

Environment: PRPC 7.1 6 SP1, HTML, SOAP, JavaScript, Java, C++, Windows XP, Apache Tomcat

Confidential, Tampa, FL

PRPC Developer

Responsibilities:

• Provide technical input for creation of Business Requirement Documents
• Created Application profile and executed Application Accelerator using Pega DCO tools and assisted in creating use cases and HLD documentation.
• Participated in creation of application specific Class structure and Rule set structure.
• Created Draft Flows, mockup screens in Pega for business demo and LLD documentation.
• Involved in technical discussions related to integration with external applications.
• Developed business rules in PPFN Pega application to identify PPFN eligible loans using activities, decision rules.
• Exposure in Configuration of Agents, JMS MDB listeners, Service and parse rules to intake data from iSeries, receive and process feedback on PPFNs received from attorneys using LPS application.
• Responsible for creation and updates of activities, flows, workbaskets to intake PPFN eligible cases, create cases and assign for BAC user review in case of exception as per business requirements.
• Responsible to create eForm file, eForm map rules to generate PDF of the PPFN work object and refer the PDF to attorney.
• Created the flows and UI - flow actions, section, harness and controls to allow BAC user to perform different tasks of including/excluding a fee on PPFN, approve or stop a PPFN, Create a manual PPFNs etc.;
• Attended Status calls with Business, Technical and Infra structure Teams to discuss and update project status.
• Extensively used Pega Clipboard and Tracer for debugging of processes developed.
• Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Work groups, Work basket and SLA rules.

Environment: Pega PRPC V7.1, Web Sphere, iSeries, MS Visio 2007, Oracle 11g.

Confidential

PEGA/PRPC Developer

Responsibilities:

• Understanding business cases by analyzing the production process
• Had regular meetings with the hall supervisors and management to understand the complicated set of business rules
• Interacted with Users, Developers, Project Manager to understand the business process, identify enhancements and gather Business Requirements.
• Responsible for creation of rule set designing, class structure and rule-resolution designing.
• Modifying PRPC flows in defining the process
• Modified UI interfaces in PEGA which includes harness, sections, flow actions
• Involved in PRPC flow diagrams using Visio, interpretation of complex flow shapes for business scenarios
• Development using PEGA Rules Process Commander v6.3 according to the Business Requirement.
• Developed the PRPC rules engine with CPM framework.
• Involved and working with Claims Framework and CWS, CRS
• Prepared the User Interfaces (section, harness, and flow action), portal representation.
• Designing the SQL connector to get data from the external database.
• Creation of Declarative expressions for a value change on the properties.
• Involved in Creation of validation rules to implement business logic validation.
• Used RDB-list, RDB-open, and RDB-save depending on the business rules in the project.
• Involved in the rules management and associated tools such as export & import tools (Rule set and Rule set Version).
• Involved in attaching SLA in assignments and created SLA activity depending upon the requirement of the project and End to end Integration testing of the application.

Environment: Pega PRPC V6.2 SP1, CPM Framework, Web Sphere, Java/J2EE, HTML, MS Visio 2007, DB2

Confidential

Java Developer

Responsibilities:

• Involved in Analysis, Design, Coding, and unit testing of the project.
• Developed the user Interface Presentation screens using Struts, HTML and JSP.
• Using WebLogic Work Shop tool for developing Servlets, JSP pages, XML and CSS Style sheets.
• JSP development involving creation of custom tags, java beans.
• Used JavaScript and Struts Validators for client side validation.
• Involved in writing the Stateless Session Bean using Session Façade Design Pattern.
• Involved in JDBC connection pooling to access the Oracle database.
• Implemented open source Log4j logging framework in whole application.
• Used ANT tool to build and deploy applications.
• Coding for DAO Objects using JDBC (using DAO pattern).
• Wrote SQL queries and Stored Procedures using TOAD for interacting with the Oracle database.

Environment: Java2.0, J2EE 1.4, JSP 1.2, Java Beans, JDBC 2.0, EJB 2.0, XML, WebLogic 8.1, ORACLE 9i, PL/SQL, HTML, JUnit, JavaScript, MVC, Log 4j, UML, TOAD and Windows NT.