SUMMARY

• A result oriented professional around NINE years of experience in CRM as a Siebel Technical Consultant. Expertise in CRM Consulting and plays a vital role in implementing Siebel Open UI.
• Proficient in Oracle Sales Cloud R9 and R10.
• Experience in identifying and solving the issues related Siebel Open UI either product or environment issue. Expertise in modifications to CSS files and JavaScript files used by the Siebel Open UI.
• Extensively worked in various Siebel Enterprise modules such as Siebel Call Center, Siebel Financial Services, Siebel Marketing, Siebel Automotive, Siebel Customer Information File (Universal Customer Master), Siebel Loyalty and different versions of Siebel 7.5., 7.8., 8.0., & 8.1., Tools & Client Applications.
• Expertise in Siebel Configuration, Scripting, EAI, EIM and Application Administration.
• Experience of working on Siebel Implementation Projects and Involved in all phases of the project life cycle including understanding business requirements, translating business requirements into technical specifications, development, testing.
• Expertise in end user training documentation and imparting trainings to Client IT team and end users. Worked extensively in debugging, performance tuning of Siebel application following Siebel best practices & involved in Oracle Reviews. Sound knowledge in Oracle database and PL/SQL.
• Involved in Production data updates and loads through EIM. Worked with management to prioritize business goals & effective resource handling.
• Involved in performing GAP Analysis, Root - cause Analysis, Use Cases, User Requirement Specification, Functional Requirement Specification, System Design Specification, Feasibility Analysis, Impact Analysis, and Cost Benefit Analysis, maintaining the matrices to track the progress and assignment of work.
• Quality Assurance (QA) experience with developing test plans and test scripts as well as assisting QA team to Perform Black Box testing. Facilitated UAT with the stakeholders and business users.
• Excellent presentation and communication skills compiled with a proficiency in problem abstraction, business modeling, business process flow, understanding business requirements, analyzing components involved and translating into Use Case Requirements.
• Have an excellent track record of inter-personal skills, professional approach and as a team player. Exceptional ability to quickly master new concepts, applications and a team player with exceptional technical, analytical and communication skills.
• Able to work well under extreme pressure, often meeting tight deadlines, and able to effectively handle multiple ongoing projects. Proven ability to work creatively and analytically in a problem-solving environment. Good understanding of Siebel Web Architecture.
• Good experience in Configuration, Workflows and e-Scripting. Worked extensively with Technical Design from Functional Specifications. Strong understanding of Siebel systems and Siebel CRM business processes as well as experience working with application data and data relationships.
• Expertise in Project Management activities which include Project Planning, Resource planning, Estimations, Quality management, Issue & Risk Management. Competent with Visio and MS office tools. Proficient in coordinating development activities in Onshore-Offshore delivery Model.
• Highly organized, detail oriented and ability to multi-task. Resolve application defects and implement system enhancements. Worked on Siebel scripts, Business Services, Smart Scripts and Workflows.
• Working on Oracle Sales Cloud (OSC) POC.

TECHNICAL SKILLS

Development: Siebel Version 7.8.x, and 8.1.x, Configuration, eScript, JavaScript, EAI, Siebel Open UI and Oracle Sales Cloud (OSC).

Languages: C, C++, Siebel eScript, JavaScript and VB Script.

Databases: DB2, Oracle and MS SQL.

Platforms: Microsoft Windows XP, Microsoft NT, Windows7, Windows 2003 and 2008 server.

Domain Expertise: Banking, Manufacturing and Retail.

Testing Tools: HP Quality Center.

Business Process Modeling Tools: Visio.

Project Management Tools: MS project.

PROFESSIONAL EXPERIENCE

Confidential, Pennington, NJ

Senior Siebel Technical Lead/Developer

Responsibilities:

• Working as a lead Siebel developer for Siebel 8.1.1.11 with Open UI. Understanding the Business Requirements and perform a complete impact analysis on the existing modules. Focus is made on performance tuning & re-engineering of these modules as a part of the migration & merger processes.
• Based on these analyses, prepare design documents and provide suitable solutions which would enhance the client’s business.
• Develop testing strategies, which would be suitable to test the modules impacted as a result of both the migration & enhancement requirements. Identify problems uncovered by testing and customer feedback, and correct problems or refer problems to appropriate personnel for correction.
• Involved as a lead Siebel developer for Upgrade from Siebel 7.8.2.16 to Siebel 8.1.1.10 and Open UI implementation. Customization of Business Services, Integration Objects, Business Objects, Business Components, Applets, Views and Screens to match the requirements.
• Customized dynamic and static drilldowns for navigation to different views. Customization of Joins, Links, MVG, Pick lists and Drilldowns. Maintain all versions of the code using Configuration tools. Test results are completely documented for any future reference.
• Prepare implementation strategies for the existing enhancement changes & migration changes and provide support during the implementation of the programs in production.
• Maintain understanding of current Web technologies and programming practices through continuing education, reading, and participation in professional conferences, workshops and groups.
• Unit testing and co-ordination with QA team and fixing the defects till it gets certified by QA during production upgrade and subsequent PR releases. Working on Client specific Desktop Integration.
• Working on Oracle Sales Cloud POC.
• Created custom Fields, Formula Fields and Pick List Fields.
• Worked on Contact, Activity, Account, and Opportunity objects.
• Created custom Assessment, Outlook Pages and Dynamic layouts as per business requirements.
• Customized Object Definitions in the Groovy Script.
• Customized Custom Objects, Fields, Pages, and Screens to improve the functionality of the application as per the client’s requirement by using OSC.
• Created Organizations and configured Internal Resource Organization Hierarchy.
• Assigned Job Roles to the users through OIM and Resource Roles through Manage Users.
• Managing Sandboxes till it is published to main line.
• Planning and coordinating with the offshore counterpart where day-to-day tracking of the Siebel resources and assigning work to each team member. Performed the admin tasks at onsite such as Compilation, Migration and Retro fitment.

Confidential, Fridley, MN

Techno-Functional Lead

Responsibilities:

• Understanding the Business Requirements and perform a complete impact analysis and GAP Analysis on the existing modules. Involved in reviewing the requirements for designing the application as per AS-IS Process.
• Preparation of Functional and Technical Design document (TDD) for Product Registration module. Preparation of Functional and Technical Design for Audit module. Preparing and Executing Unit Test Cases. Developed Screen, Views, and Applets as per Business requirements.
• Developed custom ‘Business Services’ using eScript to achieve business logic. Worked as a part of the EAI team and implemented the integration for Product Registration module. Worked on developing the POC by gathering the requirements and analyzing them.
• Involved in TDD, FDD Review, Code Review and Configuration Review. Designed state models. Co-ordinate application development activities with offshore team in order to make sure those application functionalities are working as per the existing system.

Confidential, Atlanta, Georgia

Siebel Technical Lead / Developer

Responsibilities:

• Involved in fixing post upgrade defects after upgrading from version 7.8 to version 8.1.1.4 by debugging and troubleshooting Business services and workflows. Impact analysis on Business. Enhancing existing Business processes. Migrated SPP and BDM workflow from 7.8 to 8.1.1.4.
• Developed customize script to achieve business logic. Migrated MQ components and related workflows. Successfully rolled out upgraded repository and non-repository items into production and provided post upgrade support till the application went to a steady state.
• Worked on eScripts to achieve customer’s requirements. Unit testing and co-ordination with QA team and fixing the defects till it gets certified by QA during production upgrade.
• Involved in validating different UCM components like DQ Manger, Trillium integration and window key generation process.
• Co-ordinated application development and shakeout activities with offshore team in order to make sure that existing application functionalities are working as per the shakeout scripts. Post production support.

Confidential

Siebel Developer

Responsibilities:

• Working as Team Member with team of 5 members and working in Siebel development. Providing Effort Estimation of requests and co-ordinate with the clients and deliver the release items with in the given time line.
• Involved in development of multiple production releases in enhancing existing Call enter and eChannel applications. Involved in fixing post upgrade defects after upgrading from version 7.5.3 to version 8.1.1.3 by debugging and troubleshooting UI and Business services.
• Involved in Production data updates and loads through EIM. Successfully rolled out upgraded repository and non-repository items into production and provided post upgrade support till the application went to a steady state. Development/ Enhancement of smart scripts.
• Working on eScripts to achieve customer’s requirements. Unit testing and co-ordination with QA team and fixing the defects till it gets certified by QA during production upgrade and monthly PR releases.
• Involved in multiple production releases and co-ordinated application shakeout activities with onsite and offshore team in order to make sure that the release specific items and existing application functionalities are working as per the shakeout scripts. Post production support.

Confidential

T2 Team - Involved in Support, Analysis and Defect fixing

Responsibilities:

• Coordination with Key users for application production support. Handling Siebel related tickets. Defect Analysis. Preparing Incident Reports for Priority 1 and Priority2. CuDM Daily Monitoring. Batch Uploads on behalf of t1 user. Resource Mail Box Monitoring.