SUMMARY

• Experience involving in analysis of business requirements development and implementation of software applications to support business needs.
• Proficient with Sales Cloud, Service Cloud, web service, Rest - API, Soap-API, Force.com App-exchange packages and Salesforce Metadata-API, Partner WSDL & Salesforce Enterprise WSDL.
• Knowledge in Salesforce1 mobile platform administration and development.
• Excellent understanding on OOPS concepts and have experience working on Java to Salesforce Integration using WSC.
• Expertise in Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers)& Ajax Tool Kit.
• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience.
• Involved in defect resolution as part of QA testing, UAT testing and involved in resolving production issues and did post implementation support.
• Proficiency in SFDC Administrative tasks like creating Users, Roles, Profiles, Permission Sets, Organization wide defaults, Record Types, Page Layouts, Custom Settings, Approval process, Workflows, Validation rules, Reports, Dashboards, Tasks.
• Proficient in SOQL, SOSL queries across multiple objects within the SFDC database.
• Experienced in customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed Salesforce Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Experience on client side technologies like CSS, AJAX, JSON, HTML5, JavaScript and JQuery.
• Experience using Salesforce Data Migration using Data load tools; Workbench, Jitterbit Data Loader, Informatica, Apex Data Loader and Salesforce API Data Loader.
• Experience in diverse domains such as Information Technology, Finance, Banking, insurance and Production, Environmental.

TECHNICAL SKILLS

Salesforce.com Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Custom Settings, Apex Web Services, Force.com Sites, Site.com, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects, Apex Data Loader, SOAP, REST Services.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Platform

Languages: Java, SOQL, PL/SQL, PHP

Web: HTML, HTML5 XML, CSS, XSD, JSP, JavaScript, AJAX, JQuery

IDE: Eclipse, RAD and Force.com Eclipse IDE plug-in

Operating Systems: Windows NT/2000/ XP/7

PROFESSIONAL EXPERIENCE

Confidential, NYC, NY

Salesforce Developer/ Administrator

Responsibilities:

• Coordinated business process review meetings with multiple teams to establish standardized workflow processes.
• Performed tasks for data migration like Data mapping and Data loading.
• Involved in creating point to point integration using Web Services (SOAP) and REST based services to retrieve and update data in 3rd party and legacy systems.
• Supported the data integration using Informatica ETL tool from legacy systems.
• Created batch process to synchronize the daily CRM updates to CIX, MDM and other systems.
• Created Informatica jobs, so that updates to customer info could be pushed back to SFDC by keeping the daily replica in sync with.
• Experience in creating work items from records (leads, cases, chats, SOS calls), using Service Channels.
• Configured and tested Salesforce for Outlook.
• Experience in installing live chat.
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS.
• Experience working social customer service application, built on a SaaS model, that empowers companies to manage all customer information and service
• Experience working with Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps.
• Assisting in the creation of stories and the understanding business requirements.
• Participate in sprint and release planning activities.
• Worked with the Lightning App Builder to customize the Lightning Experience and Salesforce Mobile application.
• Synchronizing the Siebel master accounts with the Salesforce accounts.
• Extensive knowledge of CSS and JS methods for providing performant visual effects and keeping the frame rate above 30fps at all times.
• Experience in helping companies to run and improve their customer service using accounts, contacts, cases and solutions.
• Involved in Designing Visualforce pages with JavaScript Remote using client side technologies like JavaScript, JQuery, AJAX and CSS.
• Implemented a dynamic VisualForce page that displays variety of fields based on client requirements without making additional changes to code.
• Designed, developed and deployed Apex Classes, Scheduled Apex Classes, Controller Classes and Apex Triggers, for various functional needs in the application.
• Written Bulk API and SOAP based API code in Java for various requirements.
• Migrating Components to different environments using ANT, Eclipse and Change sets.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Informatica.

Confidential, Richardson, TX

Salesforce Developer / Administrator

Responsibilities:

• Coordinated business process review meetings with multiple teams to establish standardized workflow processes.
• Performed tasks for data migration like Data mapping and Data loading.
• Implementing SOAP web services to get the content and display in UI
• Integrating with JIRA of case handling with salesforce (REST API)
• Working extensively on console application with account hierarchy.
• Working with controllers, VF pages, triggers, workflows, apex classes, data loader.
• Developed many Apex classes, controllers, VFPages, Batch Classes and scheduling their Jobs Creating sitemaps
• Overseeing product release once a month by actively creating and deploying change sets
• Configured and tested Salesforce for Outlook.
• Building new apps with the Lightning App Builder and Lightning Components.
• Experience working with Service Cloud which integrates the customer service with social networks and provides a self-service customer portal and knowledge base system.
• Assisting in the creation of stories and the understanding business requirements.
• Participate in sprint and release planning activities.
• Experience working with waterfall model where the requirements are very well documented, clear and fixed.
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS.
• Extensive knowledge of CSS and JS methods for providing performant visual effects and keeping the frame rate above 30fps at all times.
• Experience working with agile methodologies and writing the user stories.
• Synchronizing the Siebel master accounts with the Salesforce accounts.
• Involved in Designing Visualforce pages with JavaScript Remoting using client side technologies like JavaScript, JQuery, AJAX and CSS.
• Implemented a dynamic VisualForce page that displays variety of fields based on client requirements without making additional changes to code.
• Designed, developed and deployed Apex Classes, Scheduled Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Written Bulk API and SOAP based API code in Java for various requirements.
• Migrating Components to different environments using ANT, Eclipse and Change sets.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Informatica.

Confidential, Richmond, VA

Salesforce Developer / Administrator

Responsibilities:

• Interacted with various business team members to gather and documented the requirements.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon business requirement.
• Developed various Custom fields, Objects, Tabs, and validation rules.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked on integration of Salesforce with BizTalk servers with Outbound Integration.
• Worked on an application to track the claims and level of benefits that users are using.
• Worked on automating the process for communicating with Users.
• Involved in setting up Salesforce Outbound messages.
• Experience working with waterfall model where the requirements are very well documented, clear and fixed.
• Experience working with agile methodologies.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Worked on exporting and updating the data using data loader.
• Created various Reports and scheduled them as per the customer requirements.
• Created Workflow Rules, Field updates and Email alerts based on the Technical and Implementation design.
• Administered the profiles and created new permission sets considering the access level needed for each object and fields.
• Created Formula fields, Lookup and Master-Details relationships.

Environment: Saleforce.com platform, Standard Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Windows XP.

Confidential, El Segundo, CA

Salesforce Developer / Administrator

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the Apps to match the functional needs of the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed APEX Classes, Controller Classes and Triggers for various functional needs in the application.
• Developed and deployed Workflows and Approval processes for Opportunities and Products/ Assets Management.
• Implemented the requirements on salesforce.com platform and force.com IDE plug-in using Eclipse.
• Created and used email templates in HTML and Visualforce.
• Create Dashboard and Reports for the business users.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Worked with Salesforce.com team to make application certified.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP