SUMMARY

• 4+ years of professional IT experience in the Salesforce.com CRM platform both as Developer and as Administrator.
• Ability to blend technical, operational, sales and marketing requirements into a well - run CRM system.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle (SDLC).
• Experience in Administration, Implementation, coding, Design, support, and Configuration in Force.com platform.
• Proficient in building Lighting apps and Lightning pages on Lightning App Builder.
• Proficient in buildingLightningcomponents using Controllers, Handlers and using these components in Lightning pages.
• Experience in working in Sales cloud, Service cloud and Marketing cloud.
• Experience in SFDC development using Apex Triggers, Apex Classes, Visual Force Pages.
• Experience in building Schedule Apex, Batch Apex, SOQL, SOSL, SOQL Aggregate functions.
• Experience in integration of Salesforce.com applications with external systems using SOAP and REST Web Services.
• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Validation Rules and Field-Level Dependencies, Approval Processes Reports and Dashboard.
• Experience in Security Controls, Manage Users, Data Management, Sandbox environments.
• Experience on Data Migration tools and have good knowledge of integrating Legacy system with Salesforce.
• Experience in deployment from Sandbox to Production using various deployment tools.
• Experience in working with Agile/Scrum development methodologies.

TECHNICAL SKILLS

Salesforce Technologies: Apex, SOQL, SOSL, Visual Force, Apex Triggers, Batch Apex, Test Classes, Custom Objects, Workflow & Approvals, Dashboards, Case Management Automation, Sales Cloud, Service Cloud, Chatter, Lightning App Builder

Programming Languages: Apex, Visualforce page, Java, C

Web Technologies

: HTML5, CSS3, JavaScript, Bootstrap, XML, SOAP, REST

Salesforce API Tools: Force.com Migration Tool, Force.com IDE

Data Migration Tools: Apex Data Loader, Custom Import wizard

Development Methodologies: Agile/ Scrum, Waterfall

Deployment Tools: Change Sets, Force.com IDE, Force.com Migration Tool, Work Bench

PROFESSIONAL EXPERIENCE

Confidential, Lowell, MA

Salesforce Developer / Administrator

Responsibilities:

• Perform detailed analysis of business and technical requirements and design the solution by customizing various standard objects of Salesforce.com.
• Worked on transitioning fromSalesforceClassic tothe Lightning and experienced using Salesforce Lightning UI.
• Created many custom objects and custom fields in Lightning Experience.
• Good hands on experience with the new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components.
• Developed Standard and Custom Apex Controllers, Apex triggers and unit test class.
• Worked on SOSL and SOQL queries.
• Created various Batch Apex classes and scheduled to load mass data based on business needs.
• Expertly design, develop and deploy custom objects, page layouts, custom tabs, components and Visualforce Pages to suit to the custom needs of the application.
• Created users, roles, public groups and set up profiles, sharing rules, object and field level security and record level permissions to provide shared access and protect sensitive information.
• Configured Sales cloud standard objects.
• Used several declarative features like Validation, Assignment, Auto-Response and Escalation rules.
• Developed various Reports & Dashboards to assist managers to better utilize Salesforce as a sales tool.
• Utilize Process Builder and Workflows to define related tasks, time triggered tasks, email alerts, and field Updates.
• Involved in data migration, deployments, Environment management process.

Environment: Sales cloud, Data Loader, Workflow Approvals, Custom Objects, Custom Tabs, Security Controls, Sharing Rules, Data Export & Import Wizards, Apex Triggers, Visualforce, HTML, CSS3, JavaScript, SOSL, SOQL, Email Services, Sandbox, AppExchange, Lightning App Builder.

Confidential, Fond du Lac, WI

Salesforce Developer / Administrator

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements.
• Experienced in designing, developing and data modeling of the application.
• Worked on service cloud to customize it as per business requirement.
• Migrated data from external sources.
• Implemented Standard, Custom Apex Controllers, Apex Triggers and Visual force pages.
• Worked with Batch Apex.
• Implemented Web-to-case, Email-to-Case and manual case entry to enter the customers cases.
• Administration
• Created Users, Profiles, Roles for users in organization.
• Created Custom objects, tabs, Page Layouts, record types in service cloud.
• Designed and deployed workflow rules, Auto-Response Rules and Escalation rules.
• Imported data into service cloud using Data Loader and Import Wizard.
• Developed and configured various Reports and Report Folders for different user profiles.
• Managed data transfer/mapping between Salesforce.com and other applications databases
• Involved in the Web Services Integration.
• Good hands on practice with the new Lightning System Design.
• Experience in building modern enterprise apps using Lightning App Builder and Lightning Components.
• Developed Lightning Apps and Lightning pages using Lightning App Builder.

Environment: Service Cloud, Sales Cloud, Data Loader, SOSL, SOQL, Work Bench, Sandbox, Visualforce, Web Services, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Force.com Migration Tool, HTML5, CSS, JavaScript, Lightning App Builder.

Confidential, Waltham, MA

Salesforce Developer / Administrator

Responsibilities:

• As SFDC developer interacted with various business users to gather requirements and develop data model to suit complex business needs.
• Designed, and developed custom objects, Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Web Pages in Visual Forcefor capturing various customer enquiries.
• Created custom controllers implementing complex code for retrieval from Salesforce to VF pages.
• Managed automated email campaigns in email service provider platform.
• Involved with the marketing and customer experience teams to design campaigns that improve user acquisition and retention.
• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
• Worked on Data cleaning with excel sheets to avoid duplicate records using External ID.
• Worked with field & page layout customization for the standard and custom objects.
• Developed custom SOAP and REST Web Services in Salesforce and published for External applications.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Marketingcloud, Sales cloud, Apex language, Visual forcepages, Data Loader, HTML, Workflows, Approvals, Dashboards, Reports, Custom-Objects, Security Controls, SOQL, SOSL, Email service, Force.com platform, Force.com IDE.