SUMMARY

• Dynamic professional with 8+ years of diverse experience in Information Technology with emphasis on Business Analyst and Software Quality Assurance.
• In - depth knowledge of Software Development Life Cycle (SDLC) with thorough understanding of various phases like Requirements Analysis, Design, Development and Testing.
• Experienced in daily Scrum meetings and guiding or answering questions to QAs and developers regarding the Defects, Technical Specification Documents, and Mapping Documents.
• Knowledge in the ETL (Extract, Transform and Load) of data into a Data Warehouse/Data Mart and Business Intelligence (BI) tools like Business Objective Modules.
• Exceptional Documentation Skills for writing Use Cases and Functional Requirement Documents as well as for creating Use Case Diagrams, Activity Diagrams, State Diagrams based on UML Methodology and Business Object Modeling Flow Diagrams using MS Visio/Rational Rose.
• Expertise in using various tools like MS Visio for Functional Flow Charts, Business Process Diagrams.
• Comprehensive understanding of the Organizational Framework that help to map the AS-IS and TO-BE model using the GAP Analysis, and plan effective approach to build/buy solutions to the business problems/needs/opportunities.
• Skilled in Object Oriented Analysis and Design with experience in creating Use Cases, Class Diagrams, Activity Diagrams, Object Diagrams, State Diagrams, Sequence Diagrams, Unified Modeling Language (UML) using MS Visio and Rational Rose.
• Expertise in Client Relationship Handling, Project and Release Management, Configuration and Change Management, Defect Tracking and Control.
• Highly skilled in structured planning methods for project evaluation including GAP Analysis, SWOT Analysis, Feasibility Analysis and Risk Analysis.
• Involvement in Data/Dimensional Modeling; Data Extraction, Transformation & Loading (ETL); and Business Intelligence Reporting using Tableau.
• Extensively interacted with the designers and developers to ensure functional implementation of business requirements and QA Team in executing Test Plans & Test Case scenarios.
• Experienced in conducting GAP Analysis, excellent knowledge of AS-IS and TO-BE business processes.
• Well experienced in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration, and Scheduling.
• Extensive knowledge in data collection, analysis and evaluation, analytical problem solving, decision making, and interpersonal skills with ability to interact with individuals at all levels.

TECHNICAL SKILLS

• HP ALM
• HP Quality Center
• SOAP UI
• QTP Selenium Web Driver
• Rally
• SQL
• JIRA
• Manual Testing
• Automation Testing
• Mobile Testing
• Web Services Testing
• Scrum
• Oracle
• My SQL
• Java
• HTML
• MS Word
• MS Excel
• MS PowerPoint
• MS Outlook
• MS Visio
• MS Project

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential, Eagan, MN

Responsibilities:

• Worked on Preparing Business Requirement Document (BRD) and Functional Requirement Document (FRD) for the enhancement of the existing services.
• Organized JAD sessions with business units and stakeholders to define project scope, to identify the business flows and determine whether any current or proposed systems were impacted by the new development efforts.
• Followed Agile with Scrum Methodology for gathering and analyzing the requirements.
• Ensured all artifacts compiled with HIPAA 5010 policies and guidelines.
• Completed analysis of FACETS for benefits and medical definition.
• Conducted meetings to discuss Status Reports and Defects. Involved in preparing Defect Reports.
• Developed Requirements Traceability Matrix (RTM) to map test cases with requirements.
• Developed Use Cases and Use Case Diagrams using MS Visio and MS Excel.
• Worked on CIRRUS tool for recovering the claims.
• Developed Test Cases and Test Scripts for Facets claims validation.
• Worked on FACETS, Medicare/Medicaid Claims processes.
• Worked on claims processing, claims enquiry, remittance, payments and reductions, eligibility, accounts for subscribers, providers, members, payers and claims editing.
• Involved in preparing UAT Test Plan and Testing Status Reports Based on Functional Requirements.
• Validated the letters using Facets prod on daily basis for checking the Billed Amount, Provider Address, Project Number, Payee ID and Updated the Address.
• Used JIRA for issue tracking and defect tracking.
• Created documentation and training materials for end users.

Sr. Business Analyst

Confidential, Basking Ridge, NJ

Responsibilities:

• Facilitated Business Calls, effective in JAD sessions and Agile Planning, estimation and CR planning for Optum ID and B-Link.
• Reviewed the User Stories with Dev team and identified the gaps in the functionality or the Acceptance Criteria.
• Responsible for gathering business requirements.
• Conducted a critical evaluation of the information gathered from different sources, reconciled conflicts, decomposed high level information into more understandable details.
• Worked with Business Analysis team to prepare a detailed Business Requirement Document (BRD) and System Requirement Document (SRS).
• Effectively handled the situation and provided real time decisions for business improvement. Gathered, defined, and organized business and functional requirements including acceptance criteria for use by developers to implement capability.
• Created User Stories using JIRA based on the requirement and updating acceptance criteria as part of daily routine.
• Responsible for taking quick business decisions by measuring the risk.
• Delivering the technical user stories to the developers within Agile environment resulting in delivery of small enhancements, programs, features, modules and/or project components in a timely and cost-effective manner.
• Monitored change requests and documented requirements, integrated them with Use Cases. Identified and documented issues, risks and gaps and their descriptions and impact, and provided recommendations and alternatives.
• Involving in PI planning sessions with Business Stakeholders and Architects in Release Train Sprint Review, participate in Agile.
• Worked with Testers in User acceptance testing (UAT), System Testing, Integration Testing and build verification testing.
• Helped the Product Owner to Prioritize the Product Backlog items for developing Sprint tasks by taking suggestions from the cross-functional development team.
• Highly proficient in writing and prioritizing user stories in Product Back Log with Product.
• Excellent knowledge transfer about the Blink, Optum ID, and Clinical Notification process for Dev and QA team.
• Participated in the bi-weekly Production checkouts and releases.
• Participated in Daily Scrum calls, Iteration Planning and the Retrospective calls and worked on Sprints development.
• Suggested few changes in communication process between Offshore and Onshore which reduced the dependency or wait time between the teams.

Business Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Independently responsible for gathering business requirements.
• Conducted a critical evaluation of the information gathered from different sources, reconciled conflicts, decomposed high level information into more understandable details.
• Worked with Business Analysis team to prepare a detailed Business Requirement Document (BRD) and System Requirement Document (SRS).
• Effectively handled the situations and provided real time decisions for business improvement.
• Gathered, defined, and organized business and functional requirements including acceptance criteria for use by developers to implement capability.
• Created User Stories using JIRA based on the requirement and updated acceptance criteria as part of daily routine.
• Responsible for taking quick business decisions by measuring the risk.
• Delivered the technical user stories to the developers within Agile environment resulting in delivery of small enhancements, programs, features, modules and/or project components in a timely and cost-effective manner.
• Monitored change requests and documented requirements, integrating them with Use Cases. Identified and documented issues, risks and gaps and their descriptions and impact, and provided recommendations and alternatives.
• Involving in PI planning sessions with Business Stakeholders and Architects in Release Train Sprint Review, participate in Agile.
• Sprint activities including daily stand-ups, iteration planning meetings were part of daily activities.
• Worked with Testers in User acceptance testing (UAT), System Testing, Integration Testing and build verification Testing.
• Helped the Product Owner to Prioritize the Product Backlog items for developing Sprint tasks by taking suggestions from the cross-functional development team.
• Highly proficient in writing and prioritizing user stories in Product Back Log with Product

Software Test Engineer

Confidential, Minneapolis, MN

Responsibilities:

• Mentored new joiners to help them gain familiarity with the project.
• Worked on all the major parts of the application in different forms of testing like Regression, Performance, GUI Test, Web Application and UAT testing.
• Created few scenarios for UAT along with the clients and executed them as end user.
• Prepared and understood document for SOAP UI Tool execution process.
• Acted as a main point of contact and coordinator for Functional Test Cases and Regression Testing.
• Created and executed manual test cases using Quality Center/ALM and reviewed test cases developed by other testers.
• Test coordination to review status & issues of other testers.
• Prepared the test strategy and test planning documents.
• Responsible for Complete end-to-end testing of commercial and government business.
• Performed defect logging and defect tracking till closure.
• Responsible for running batch job and to generate the automation test case reports.
• Worked on the maintenance of existing automation scripts.
• Defect Triage responsibility of all the QA deliverables and requirement review/validation.
• Facilitated Business Calls, Effective in JAD sessions, and Agile Planning, Estimation and CR Planning for Optum ID and B- Link.
• Developed manual test cases for both frontend and backend and executing them.
• Worked on the automation Test Scripts preparation and execution.
• Responsible to generate the automation test case reports.
• Worked on the maintenance of existing automation scripts.
• Onshore QA lead and took the responsibility of all the QA deliverables and requirement review/validation.

Test Engineer

Confidential

Responsibilities:

• Mentored new joiners to help them gain familiarity with the project.
• Key resource in project as worked on all the major parts of the application in different forms of testing like Regression, Performance, GUI Test, Web Application and UAT testing.
• Created few scenarios for UAT along with the clients and executed them as end user.
• Prepared and understood document for SOAP UI Tool execution process.
• Was the main point of contact for functional test cases.
• Created and executed manual test cases using Digite and reviewed test cases developed by other testers.
• Test Coordination to review status & issues of other testers.
• Prepared the test strategy and test planning documents.
• Responsible for Complete end-to-end testing for Mobile device testing.
• Performed defect logging and defect tracking till closure.
• Acted as a main point of contact and coordinator for Regression Testing.

QA Engineer

Confidential

Responsibilities:

• Participated in understanding business issues, process flows and critical factors.
• Reviewed and inspected various high-level designs.
• Involved in creating both positive and negative detailed Test Cases for formal testing based on expected results developed for each module and wrote Test Cases for Functional and Regression testing.
• Wrote test scripts and test scenarios based on the Design Documents, Use Case Specifications, Requirements and Analysis Specifications System Testing, System Integration Testing, End to End.
• Performed the traceability of the requirements back to the test cases.
• Performed Functional testing, GUI Testing, Web testing, Smoke testing, and Regression testing.
• Reported and Tracked defects using WPBN. Wrote simple queries while tracing the defects.
• Provided inputs while preparing the Test Plans and Test Designs for the features being tested and doing modifications to the existing test plans.
• Worked closely with Developers and Middleware support to resolve the bugs and environmental issues.
• Provided test execution status reports daily on time and accurately during the test execution phase.
• Understood and adhered to schedules, processes and standards for Testing.
• Performed Data Base Testing to verify Data Population at Backend.
• Performed test data set up before execution of the tests.
• Involved in the knowledge transfer sessions and also discussed the scope of the project with the development team.