SUMMARY

• Over 8+ years of total IT experience with Salesforce.com CRM and Force.com platform as developer and administrator.
• Good Understanding of salesforce.com, Sales Cloud, Service Cloud, AppExchange and Salesforce Communities.
• Interface with vendor partner's and Designed, Developed, maintained and implemented systems in Salesforce to support automation for CRM, SaaS operations, IT, and customer support processes
• Experience in Change Management, Application Lifecycle Management using Sandboxes Environments.
• Hands on Experience in Data Management, Data Security, Data Modeling, Workflow Automation, Formulas & Validations, Chatter.
• Experience working with Einstein Analytics (Wave Analytics).
• Responsible for Customization of the Salesforce Sales Module for capturing the Lead Generation, Accounts, Opportunities.
• Knowledge on the Field Service Lightning mobile app how it works and aids on - site job management to a mobile workforce.
• Good knowledge on Set up field service features according to client unique business needs.
• This includes installing the Field Service Lightning managed package and Field Service Lightning mobile app.
• Sound knowledge on Visual Force Pages, Apex Triggers, Apex Classes, Batch Apex, HTML and JavaScript, SOQL, SOSL, Process Builder, Workflow, Visual Workflow and Approval Process, Reporting and Dashboards to support process automation.
• Supported projects and initiatives like Data migrations, business process implementations, and Automations.
• With strong administration and support expertise in Salesforce.com, including Security.
• Involved in Data Migration by using Data loader, Workbench and Command Line Data Loader.
• Hands on experience in implementing security and sharing rules and Apex Language.
• Experience in creating the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
• Experience working with Standard Sales Analytics application and Service Analytics Application in Einstein Analytics (Wave Analytics).
• Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Experience in using different data tools like Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete.
• Good knowledge in Unit Testing, Test Coverage and Code Review.
• Experience in Deployment, deployment from one environment to different environment.
• Good Understanding of IT Service Management (ITSM) and the ITIL business process along with maintenance of service level agreement (SLA) and monitor an SLA workflow.
• Usage of scripting tools and Service Now functionality to create script to automate routine tasks being done in Service Now.
• Proficient in Bug Severity analysis, Bug tracking system and Bug Reporting, can prioritize issues based on important, urgent and hot fixes and Proficient in Tracking and Reporting defects using Industry and Internal tracking tools like Quality Center, Jira and BugZilla.

TECHNICAL SKILLS

CRM Packages: Salesforce, Salesforce CPQ, Apttus, Still brick

Salesforce: Salesforce SFA, Salesforce CRM, Apex Language, Classes/Controllers, Apex Triggers, SOQL, SOSL, VisualForce Pages, Visualforce Components, Apex Web Services, Workflow & Approvals, Analytic Snapshots, Process Builder, REST API, SOAP API, Bulk API, Sales Cloud, Service cloud, Territory Management, Reports and Dashboards, SLA, Force.com, Change sets, Lightning components, Lightning App Builder, Aura Lightning Component Framework

Salesforce Cloud: Service Cloud, Sales Cloud, Marketing Cloud, Azure, Amazon EC2.

Salesforce Integration Tools: Force.com Explorer, Force.com DataLoader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Web Technologies: Lightning, Visualforce, HTML, CSS, JavaScript, AngularJS, WordPress

Programming Languages: Java, C, C++, Apex

Tools: Eclipse with Force.com IDE, BI Tools.

Design Patterns: MVC, SPA (Single Page Application)

Database: Oracle 10g/9i, MS SQL, MS Access, Mongo DB

Project Management Tools: Microsoft Project Plan,JIRA

Load Testing Tools: Load Runner, Jitterbit, Jira Bug Tracking, Scrum, Ant, Jenkins.

Additional Product Knowledge: DocuSign, Conga Composer, Act-on, Pardot CLM (Contract Life Cycle Management).

Operating Systems: UNIX, Linux, Windows

PROFESSIONAL EXPERIENCE

Confidential, Indianapolis, IN

Salesforce Developer

Responsibility:

• Worked in a collaborative team environment, designing, develop and unit testing of the application developed for stakeholders.
• Experience in using Exact Target API by using marketing cloud connector
• Worked on Sales force CRM Content Libraries.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.
• Configure salesforce and marketing cloud integration user along with configuration in salesforce.
• Worked on Exact target/Marketing Cloud.
• Assist client with staging and deploying email campaign with in Marketing Cloud.
• Involved in Developing Apttus Approval Process and worked on X-Author tool for Contracts.
• Used Force.com IDE for development for Visual Force Pages, Apex classes, Triggers and debugging and analyzing logs.
• Customization of Apttus product and CLM by using Salesforce features like triggers, VF pages.
• Created the test classes to check the 85% code coverage and to test the apex code.
• Worked on rollout of customer communities to the users.
• Worked on Approval process, Lightning Process builder and workflows to automate business process without depending on custom code development.
• Created several Lightning Components, added SLDS that makes visualization of Lightning component to look better.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on security settings Such Organizational wide defaults, Profiles, Permission sets, Manual Sharing.
• Worked on standard and custom Objects on the Salesforce to meet the requirements and enhancements to the existing system architecture.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce Objects, used it to read, extract, and load data from comma separated values (CSV) files.
• Worked on Service Cloud and setting up of several features on Service Cloud.
• Worked on Assignment rules to transfer the cases to appropriate queues.
• Created Customer Portal and Communities so that Customers can register and manage their Accounts.
• Used Git as repository to maintain code base.
• Deployed application component meta-data from Sandbox to other Sandbox/Production instances using Change Sets, Force.com Migration tool and Eclipse.
• Enabled SAML based Single Sign-On in the Production and Sandbox for authentication.
• Worked on High Level Design document and Solution Document in addition to Business Requirement Document.

Environment: Salesforce.com CRM, Force.com platform, Lightning, Einstein, Apttus, Apex Language, Visual force Pages, Data Loader, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Sales force, Sandbox.

Confidential, Irvine, CA

Sr. Salesforce Administrator

Responsibility:

• Responsible for end to end system Support by monitoring tickets and assign to multiple teams based on the type of the request.
• Coordinated and handled requests from Vendors when there are any upgrades or outages of the apps installed.
• Enhanced Case Assignments through creating Queues, Assignment Groups and extend Apex Triggers to auto assign users based on the type of the cases.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Environment: Salesforce.com platform, Apex Script, Visual Force Pages, Controllers, CSS, Workflow & Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Email Services, HTML, Java Script, Reports & Dashboards.

Confidential, Houston, TX

Salesforce Administrator

Responsibility:

• Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
• Participated in JAD sessions to understand the technical specifications with the development team.
• Created Process builder that causes a record to match the criteria that automatically triggers the action group.
• Worked exclusively on Visual Flows to automatically transfer the data when the user role changes.
• Integrate of Application with Salesforce.com with using SOAP, REST web services API.
• Customized Salesforce page layouts, record types, list views and queues.
• Implemented standard sales force out of box functionality to avoid custom pages based on client needs.
• Scheduled Demo sessions to client before deploying the User Stories to the Test Environment.
• Developed various Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.

Environment: Salesforce.com platform, Visualforce pages, Apex triggers, Apex classes, SOQL, Data Loader, REST, Data Management, Validation Rules, Workflow Rules, and Relationships

Confidential

Salesforce Administrator

Responsibility:

• Siebel CRM replacement - I worked on creating mapping between Siebel and Salesforce to move data from Siebel to Salesforce using Informatica.
• This involved end to end implementation of salesforce customizations, custom code, security setup and reporting.
• Service console - I worked on service cloud enhancements to enrich customer experience and convert more calls into sales.
• I worked on LinkedIn and social media integration, news and weather information and integration into service console.
• Renewals management - I also worked on project to manage subscription renewals.
• This involved automatic creation of renewal opptys, renewal pricing setup, and Early warning system to prevent customer attrition.
• I integrated with backend analytics system to gather customer’s consumption trends and populate in Salesforce.
• I worked Siebel migration to Salesforce, mapped fields, objects and migrated data using Jitterbit.
• I also wrote triggers, workflows, validation rules, batch jobs and custom visualforce pages to migrate business logic.
• I worked on contract templates, clauses conditionals, merge fields, smart fields and used X-Author for word and excel.
• I worked on integrations between Salesforce and Tableau MDM to sync accounts, contacts, opportunities, contacts, invoices that flow from different systems to MDM.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Built custom Salesforce1 mobile pages using AngularJS, Bootstrap, jQuery and REST webservices built in Apex.
• Developed User Interface using the CSS, HTML tags, VisualForce Components and used JavaScript for front-end validation.

Environment: Salesforce.com, CRM, Apex, Visualforce, Siebel, triggers, workflow, validation rules, AppExchange, report, dashboard, Force.com IDE, Visualforce (pages, components, and controllers), Email services, Custom objects, process builders, Data loader, SOSL, SOQLs, Force.com API.

Confidential

Salesforce Administrator

Responsibility:

• Performed the role of Salesforce.com Developer and Administrator in the organization.
• Collaborated in requirement gathering, business analysis, for salesforce.com implementation.
• Successfully developed the program plan within the estimated time, effort and quality goals.
• Participated on translating and documentation of business requirements into functional requirements.
• Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers.
• Developed cloud computing application using Force.com, Visual force and Apex Languages.
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: SaleForce.com platform, Visualforce (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, APPTUS, Eclipse IDE, Subversion.